This location never has any chicken ready, even at the dinner hour. We've had this issue happen at least 3 or 4 times , place the order then pull up to the window and wait forever. The last time we just didn't pay and left. They need new management here. read more

Terrible service and the employees act like they slow and can't answer questions! I do not recommend going here at all! I realized exactly why they had no business on a holiday while all the others on the street was packed read more

Extremely slow. I only ordered a Cajun filet biscuit and 5 orders after mine received their order. All had Cajun filet biscuits.....terrible service read more

That food was so hot and fresh! The servers looked like cool people- they were funny and friendly. That made me enjoy the food even more. We stopped back on the way to and from the beach! read more

I ordered through drive through, I was told my order would be right up. Uh,Uh. Waited 20 minutes at the pick up window. I finally said if I had known it was going to be this long I wouldn't have waited. The attendant got upset with me, angrily asking if I wanted a refund. I said no, I've waited this long. She had me pull up to a waiting spot. When I finally go my order, I was clearly not. fresh cooked, looking like an old batch. I will never go to this Bojangles again. read more

Our experience, breakfast. Good chicken biscuits. About $4, perhaps a little pricy, but worth it. You do get a chicken breast, not some mixed McDonald's parts. $1 Coffee decent. read more

I've been eating at Bojangles since the first one opened in Elberton back in 1979. over the years I've eaten at many different locations. the past 7 or 8 years I've mostly eaten at the Lavonia Bojangles. Up unto COVID happened this was a good Bojangles. For the most part it was still pretty good even if I couldn't go in. Then the last few months it's been off. I normally eat there twice a week. once at breakfast and once at lunch or dinner. Three times during the last 10 or so trips there I've gotten a biscuit that from the outside appeared to be done but in the middle there was a raw strip of dough. A little over two weeks ago I went in at lunch, 12:07 according to my watch. They were out of chicken and said it would be 15 more minutes as they had two large orders and ran out. Unfortunately I didn't have time that day to wait around so I switched up to chicken tenders. Everything looked good. However, when I bit into my biscuit it was completely raw in the middle. I split it open and it was wet raw in the middle . Since I was inside I took t biscuit back and showed the nice lady. She got me a replacement. I remarked that this had happened a couple times before and that maybe the oven needed recalibrating. She then went to show someone in back and I heard him say that he most certainly knew what he was doing and that I didn't have a clue. I've been eating at Bojangles since before he was born and I most certainly know a raw biscuit from a done one. read more

I know a man Bojangles, and he sang for you! Ok, I won't regale you with the whole song, just know that I love that song and I love the chicken at Bojangles. Don't let anyone tell you that Popeye's is better. It is not. They have not tried Bojangles because it is not as widespread. And don't even consider comparing it to any other chain chicken place. There is no comparison at all. On a recent road trip, I was starting to get hungry, and I needed to get up for a break, so I parked and came in. The service was a bit on the slow side, but I expect that was because I came in between meal times and they probably were not fully staffed. Inside was neat and clean. The staff that was there was friendly. I was in and out within 5 minutes. Seriously. All of my food was hot. I did not eat inside, as I could just as easily sit in my car and drive as sit in there and waste time. It was very easy to get off I-85, come in then get back on the road again. read more

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Wel I used to love this place! But have been 5 times in the last y months and they never have any chicken ready. The guy at the drive thru told me they didn't have any chicken ready I had 2 big orders ahead of me. I made the comment that "its ok they never have any chicken ready anyway" and he told me to leave the drive through line he was not going to serve me with my attitude. And that's when my attitude came out. I was once told "well it's a chicken place." No kidding it's a FAST FOOD chicken place and you would think they would keep chicken ready at their peak times! So I guess I'm the Karen here? read more

We just stopped here for lunch. We had a simple order of 2 chicken supreme combos. It was 12:42 (lunch hour) when we placed our order. Only 2 people in front of us. The woman taking our order said chicken is cooking. We waited 18 minutes for our meal. I wonder how the people working here can even function in this life. She said the cook didn't cook enough chicken. 4 plus 4 is tough to calculate I suppose. After our chicken finally came out, we had to wait on biscuits. This is not "fast" food. Restaurant was filthy. read more

If I could give 0 stars I would. In today's world cleanliness is paramount. I witnessed an employee prepare my food without gloves on. Upset doesn't even begin to describe how I feel at the moment. BOJANGLES BETTER FRAME THE MONEY IT GOT FROM ME TODAY, BECAUSE THEY WONT SEE ANOTHER PENNY FROM ME. read more

Dining room was closed when we tried to go in at 7:30. They were out of spicy chicken filets and chicken supremes. Workers seemed distracted and confused. Food was hot but not fresh at all. I regret this choice. read more

This place has gone way down hill. They should just give up and let someone else take over the location. Customer service is trash if it even exists. The staff is always just hanging out and the food takes forever. Dining still isn't open. They drag the business name in the mud. Not worth the time or money in Hartwell. Don't bother. read more

Just shut it down already....the customer service SUCKS! Never a good experience when I go there. No "hello, thank you" nothing but bad attitudes! That's it I'm convinced, won't go again! Waiting on Popeyes to open! read more

My family and I were having lunch at this particular location and I must say the customer service was phenomenal! Over and beyond. I had the worse luck the previous night and being on the road way behind schedule had my spirit down. We were on our way to see my kids father from deployment. He's been out to sea for awhile and of course on our way to see him we stop by Bojangles and couldn't be happier. I sure hope corporate see this review because I'm literally in a better mood all thanks to you guys. My family and I received a dessert as well. Thank you all, the entire staff especially the manager. I wish I could've remembered everyone name. read more

Why don't they add 0 star. The hours are open. I'm staring at the staff members sitting in the chairs. And not answering the calls coming thru drive through. Miserable f*cks. After I already called and they said they're open. Turn off your lights at least and go sit where we can't blatantly see you. Rolls eyes. read more

Unfortunately for Bojangles, I won't visit because of the low star rating and poor recent reviews. I wanted to stop her because of the tempting billboard on I-85 but decided not to after visiting yelp. I've read poor reviews about poor customer service there and this is the driving factor behind my decision. I'm from out of state and will settle for something else. read more

I ordered in the app and it says pick-up inside or in the drive-thru, see you in 7 minutes. When I get there, the lobby is closed and the drive-thru is wrapped around the building - so much for skipping the line, but I'm obligated because I already paid for it! They also won't answer the phone read more

Stopped in for a quick snack of those heavenly cinnamon biscuits. Friendly cashier said nom we're ready at the moment but would be ready in just a few minutes! Why yes I will wait! Friendly staff chatted with me while biscuits finished. Served up quickly and we were on our way. Simply the best cinnamon biscuit I've ever had! Maybe in the top 5 sweet things I've ever had! It was SOOOO GOOD! Thanks to the friendly staff at this location and keep up the good work!! read more

Always out of something. Usually friendly but I've had to wait 10-15 minutes for my order every time. Previous reviewer was correct except the restaurant was clean. Just slow service and no attention to planning apparently. Food is fine. Either train or fire the Manager. You can do better than this. Wow! Last two visits have been so much better. New staff, really seem to be on the ball now. Thanks! Happy again. read more

1 star because I can't leave 0. They were out of 3 separate things and they were sorry people. The workers acted like they didn't care what happened with the food or the customers. No slaw, no Bo-Tateo rounds, no rice.. What the heck? It's an awful establishment in the way of cleanliness as well. Will not go back. read more

I am giving them three stars, because the food REALLY IS good! But, these problems have to be addressed ... My last four visits, summarized: Ordered 6 dinners. Got home, missing slaw Ordered 4 dinners, got home, missing slaw Out of chicken .... 20 minute wait Out of chicken...AGAIN ... 20 minute wait! What the heck? You are a chicken place, HAVE CHICKEN!!! Someone owns this franchise and they would be horrified to watch people LEAVING because they don't have chicken! Get it together....please! Your chicken is great, but don't have a drive thru and no product. Jeeeeezzz...... read more

Yikes. The service and wait time here were absolutely atrocious. Worst fast food operation I have ever seen in my entire life.