Service is horrible, asked for Bo-rounds, and was yelled at to advise, "we don't have hashbrowns right now," as if I knew this when I came to the restaurant. Mind you, this was someone shouting over the person taking my order......ugh While I am paying, since my better have has his mind set on this snack, the cashier has her face balled up waiting for payment. In my mind, Pastor Chandler said Grace and Mercy, To tell the devil NOT TODAY!!!..... whew I gave grace. The restaurant is what it is. it could use an overhaul with staff and appearance is very generic.... As I collect my food, Mr. No personality seemed as if I was bothering him to ask for honey. I was so over this visit, nope, I will drive the 16 miles to the one with better service, food, and etc. read more

2 pieces of chicken dirty rice a biscuit (tasted yeasty) it was good chicken a little spicy

12 minutes for a two item order. not at a rush hour- infact there was almost no one in the store at 7:50 Am fellow behind the counter was nice tho read more

The tv commercial for the grilled chicken rice bowl looked very appetizing so I gave the place one more chance. I waited a long time while they filled drivethru orders. Then I waited for my rice bowl for another long time. It's important to get a sauce with it as it was dry & mushy. I found a long piece of the plastic covering in my mouth. I had so far had a good day & didn't want to spoil it by returning the unused major portion back to the counter but they probably would not see it sitting there for 2 hours. I didn't even get the biscuit that goes with the bowl. The place was desolate. I'll continue to eat the best fried chicken around Hull St. at Popeye's. read more

Bojangles - Bojangles chicken rice bowl. Go to Popeyes. - Fast Food Near Me - Midlothian, Virginia

Took 30 minutes to reach window after ordering. No one is in a hurry inside... Clearly not a place to go if you need to get somewhere.

Heres what makes a good food spot. Quality, service and ambience if u rlly wanna go there. This place has at least a 4/5 in any fast food joint spot in chesterfield. Every time I come in its clean, everyone's nice as shit. The whole place is genuinely clean and well taken care of. I bet the reason why its got a 2/5 is cause of racism but thats just me. Whats my expertise u might be asking? Well Im approaching 2+ years in the food service industry, ive seen some nasty kitchens, this place doesn't have one. W food spot. read more

Prices don't match the menu somehow. Be careful of this place. Was charged $11 for 3 Boberry biscuits that the app and menu are saying cost around $6.... read more

Bunch of thieves. Got food through drive thru. Got home and found one item missing. Too far from home to return that day. Went by 2 days later and manager refused refund. Moral of the story - even if you are holding up a line of 20 cars, check your order carefully. Take everything out of the bag. You only get one shot to get it right. read more

Every Bojangles in southside Virginia is a total fucking shit show. I'd rather run in traffic blindfolded then continue to hit up these damn chicken shops. Sadly. I'm not going to stop going and neither are you. It's the best fried chicken in central VA and well, we all just keep sucking it up and enduring the bullshit. It's really just LUCK OF THE DRAW. Some days the service is razor sharp, the people aren't baked out of their skull on Marijuana. Sometimes the attitudes are in check, other times it's like a fucking Zoo. Like a box of chocolates you NEVER KNOW what you're going to get. Carry on bitches! read more

So I was in on 7-26-24 as my wife and I wanted chicken I order an 8 piece 3 breasts 5 wings my side were Cajun beans mash potatoes and gravy and green bean . I was charged extra for the breast and the Cajun beans and green beans total 38.67$ the thing that is upsetting is they gave me 1 breast 2 thigh's 5 wings not even the worst . The worst was having a long black hair in the Cajun beans the chicken was cold and the wings were dried out like they had been sitting for hrs the half gallon of tea had to be poured out do to it being spoiled I wish I could say the biscuits were ok but not cold and hard . I ask for honey the biscuits and none was given. And to top it all off the place was filthy I walk with a cane and the floor was like walking on cooking oil very slippery trash on tables if the front of the house looks that bad I can only imagine what the back of the house looks like. We will never visit this location again and will let my friends and family know about this restaurant and suggest to find another Bojangles. read more

Customer service sucks. Staff is rude. No one greets you. The cashier had her back to us for about. Eight minutes before taking payment. No thank you. Nothing. If this chicken is under cooked I will be upset since we ordered a 20 piece. Terrible. Avoid this place at all costs!! read more

I am not sure why this store might get a bad review. I go to this store specifically at least once a week for a Bo Cajun Fillet with Egg. First of all, I think Bojangles Cajun Fillet with Egg is the best breakfast sandwich anywhere, so I am biased. Always nice folks at the speaker and at the window and I always get what I ordered. I give this store 5 stars for a fast food, drive through, take out breakfast. If I was looking for a Michelin star establishment.... You Bojanglers should be proud to be putting out the best breakfast sandwich on the planet!!!!! read more

Just witnessed a verbal attack by staff on the customer in retaliation the customer launched one back. You are supposed to be a chicken restaurant yet you keep running out of chicken and telling the customer they need to wait 15-20 minutes. Or you do t tell the customer until after you have taken their money. The best for all parties involved here is to shut this place down. Let the rude customers go find somewhere else to go and abuse people. Let the staff go find employment somewhere else just knowing that food service is not what they were meant to do!!!!! read more

Bojangles - A wing that was burnt!! - Fast Food Near Me - Midlothian, Virginia

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Terrible service consistently! I have been to location #1178 several times and every time, they are extremely slow in the drive through. Most recently, I ordered 2 kids meals for my son and daughter. There were 2 cars in front of me. I waited 25 minutes in the drive through, 10 min at the window. When I got home, the 2 kid's meals had a biscuit and fries with NO chicken in either one of them!! Let me say that again-this is Bojangles and they didn't give me chicken! I was so upset that I waited almost 30 minutes and still didn't get what I went for. When I called, they were less than apologetic or helpful. I will never go there again! The management sucks and Westine (the drive thru employee), you suck! Now I know why I love Chik-fil-a! read more

Omg, unacceptable wait time in drive through! Definitely Not fast food . People beeping horns because of wait time.

Good little chicken place -- nice to see it back in RVA! While I generally prefer Ukrop's/Martin's fried chicken (mostly for side dish and dessert related reasons), Bojangles' chicken is pretty good. I particularly like the spice associated with it; it tastes like they marinate their chicken in a combination of buttermilk and hot sauce, which gives it a great kick compared to the fairly bland competition at KFC. It also is in the meat itself, under the skin -- they do not rely on the breading alone for flavor. Score one for Bojangles. Sadly, their sides are fairly limited (french fries, "dirty" rice, green beans, etc); decent, but not extensive. I'd say the options at Popeye's (jambalaya, cajun rice, red beans, etc) are both better and more extensive. Score one for Popeye's. Another detractor for me is the limited dessert menu (I have a wicked sweet tooth, so this is an embarrassing showstopper for me). As best as I can tell, their best dessert is is a "BoBerry Biscuit", essentially the same biscuits that they serve with dinner, except with blueberries and lightly iced. Okay at best. We got 6 with our dinner combo for $2.49 and I'd say we overpaid. Score one for Martin's. On the plus side, their tea is pretty darn good. I am a huge fan of the tea at Chick-Fil-A, and I'd say that the tea here is just as good, if not better. The tea at CFA can run the spectrum of sweetness, at times crossing into too sweet; the tea here was a good amount of sweet without turning into a brown simple syrup. In summation, Bojangles' chicken is good, but that's about where their edge stops. It looks like they have a decent looking breakfast menu, along with several good looking sandwiches, so I may be back to try some of those. That said, not sure if the chicken alone is worth a repeat visit. We'll see. read more

Bojangles - the front of a restaurant - Fast Food Near Me - Midlothian, Virginia

Ordered the food, got the order, price coulda be lower, food was alright. I'd still go back there again, nothing crazy

One of the worst places for service. Placed an order and was told that 1) It would be 6 minutes to get the pieces of chicken that I wanted then 2) would take more than 20+ minutes because they did not drop enough chicken..... How does a chicken joint run out of chicken on a Friday night????? Very poor service!!! read more

Two weeks ago we wanted to get some chicken at 7:30 pm. The lady in the drive thru says they dont have any ready and it will be a 20 minute wait. Really? Today I hit the drive thru for breakfast and they tell me it will be a 4 minute wait for hash rounds. Unreal the management of this place is absolutely terrible. Their corporate office should shut it down and re-train the entire staff. read more

This place is shit. It says my review is too short so this place is shit once again. This food is terrible and the service is even worse. Your biscuits are dryer than the Sahara desert and there is Zero flavor to your food. You should immediately shut down this establishment and proceed to eviscerate your entire brand. You are welcome read more

Food is pretty decent but customer service is deplorable we have been standing in line 20 minutes. has one cashier he acts like he just started 10 minutes ago literally takes him 15 minutes to take each order. Deplorable I hate this place will surely shut down because of such poor service. read more

I can't believe how slow the service was today. People behind us in line we served before us. Definitely not going back. Other Bojangles are better. read more

Delicious fried spicy chicken breast on a flaky and buttery biscuit. Can we say heaven? And you have to get a BoBerry biscuit with extra icing.... I could eat here every day. read more

If you are fond of terribly prepared, cold, old food.. incompetent employees, and a dining area in disarray this is the place for you. We have had numerous poor experiences at this establishment . Most recently the person at the counter was not at all familiar with the menu and apparently couldn't even read it. The staff was mostly interested in loud horseplay instead of stocking and cleaning the dining area. We waited for them to prepare chicken which they served with greasy ,cold fries.We have learned our lesson and will not go back. I did write a complaint about 2 weeks to the Bojangle's corporate office with details of poor experiences with dates and times. We never received a response. Obviously the "head office" could care less about how "former" patrons were treated. Hello Popeyes and KFC! read more

I was disappointed In this restaurant. The two is because customer service by Cerenity was great. She deserves a three. She was very friendly and was also training another employee at the same time. However.....the restaurant was not clean at all. Counter tops and tables were not clean and the service was slow. I never saw a manager present. If there was one I don't know who that person was and where they were located. Then I got home ( 15minutes away) and my chicken was over cooked!!! read more

Today was my first time ever going to a bojangles location..and let me first start off by saying I am a very strong and blunt person when it comes to food and service, and usually when i am writing a review it is 80% of the time a negative one..not today!! I was very much pleased with the service and the food! The deals are great and the manager running around asking everyone if they need anything needs a raise! You don't find management like that! I am a corporate trainer so I see many types of people! And he is for sure a good employee! I am a very pleased and full customer!! Great job! Will most definitely be back soon!! read more

Worst service Ive received at a fast food restaurant in some time. Stood at the register for no less than 5 minutes with a line behind me, while two employees clocked out and one more clocked in. Whole staff was more interested in discussing how long until they quit than they were in serving anyone. Paid a reasonable amount of money for my food, but didn't get everything I paid for when I left. Furthermore, money didn't leave my account for two weeks, causing me to overdraft because I expected this business to have its shit together and budgeted around that. Obviously I was expecting far too much. Thanks to my overdraft fee, I have effectively paid triple the price for my meal two weeks ago. Fan-fucking-tastic. I was wondering why I hadn't eaten at a Bojangles in almost three years. Now I remember why. One star, only because it isn't possible to give out negative stars. I will be actively telling all my friends and family to avoid this place like the plague. read more

About 7:45pm tonight we arrived. Only one cashier taking orders for drive through and eat in. She was also the only one filling the orders but turns out There were at least 5 others working. We did get our food which was good. Biscuits were great. Some of the staff really tried but still an overall poor experience with very long wait time for being the only customer in line. read more

Avoid, avoid, avoid this place!!!! I don't understand how it took 10 minutes for someone to answer the drive thru. When I got to the window, there was no remorse. We asked to Bo size our order. That didn't happen. Then, they offered me a Bo Berry Biscuit because they were waiting on their biscuits to come out the oven. How can a place that specializes in biscuits and chicken be out of their main products. Why are they soooo inefficient? There were no other customers going inside and only one car ahead of me at 5:30 pm. Presumably, they understand this is the dinner rush. Maybe I should've clued in that no one else was frequenting this establishment and they just don't care. Maybe this is a money laundering business for some drug dealer in the area and profits and customer service don't mean anything. Save yourself money and time and go to Wing Command in the same shopping center. I couldn't select zero stars but that is what they deserve. read more

I love the food here but the staff is more than rude. I ordered my food and then they told me they were out of hashbrowns and asked if I'd life fries instead, all fine. Then they gave me an order of hashbrowns, I was confused so I asked what happened and they started making rude comments about me behind the counter. read more

What a shame. This place has definitely gone downhill from where it once was. On a consistent basis, when I come here anytime that is not EXACTLY at breakfast time, the biscuits I get are stale. Like, literally crunchy biscuits. It's ridiculous. read more

The food itself is always hot and prepared correctly. Service could be more professional. The appearance of the establishment is my main complaint. This location could use a deep cleaning from the bathrooms to the tile floor, floor mats and the cement walkway out front. Can this be addressed? read more

This location has stepped up its predictability and service. I have returned quite a bit since opening. It is still somewhat hit or miss though. Some times the bacon is awesome, absolutely awesome, absolutely crazy perfect and other times it is greasy and limp. The same is true with the biscuits, some times they are nastily slopped in grease, sometimes they are way to dry and sometimes they are perfect. Over the last year though they seem to be getting better in their speed and service. It's the Bojangles closes to my house, and I drink quite a bit, so I can obviously be found here going through the drive through Saturday and Sunday mornings to cure my hangovers. read more

Stopped here to Bojangles first time since they returned to the Richmond market have not missed anything, food just OK not like I remembered, Tonay at the register was sweet and professional, the other four employees were standing in a cluster at the service line and stopped filling our order after placing the chicken on the plate and was rude and angry when Tonay asked them to finish the order then gave us dirty looks for interrupting their moment after we got our food finally we had to ask for our drinks and they looked at us like we were trying to steal drinks when it was obvious we did not have them since we had been standing there the whole time, other customers have been waiting on line as we ate just to place an order with no employee at counter, while the employees are sitting in dining room talking. read more

I've tried this location and the one on Hicks, and have yet to be served 'hot' chicken. It doesn't matter if their busy or not, it's never hot. They need to fix this or they won't last too long. We prefer Popeyes down the street. The chicken is always hot and fresh, plus their sides taste better. read more

they need new management. ordered 2 simple orders and was told to pull forward after i paid to wait which was fine but then i ended up sitting there for 15+ min with nobody checking on me nothing. and another thing i feel like they've been giving smaller portions. read more

We eat here 3 to 4 times a week. They have really straightened this Resturant out. Fast, Hot and Quality Food for a good price.

Stale food. Wrong drink. Loud profanity from workers. Workers disappeared when we were ready to order.

My brother went to this one since yesterday the other one gave us raw chicken! They got the order wrong 3 times!!!!!! Seriously!!!!

Today the food and service was great. We said we would give it one more try after the last few times being awful. Keep up the good work and we will keep coming back! read more