First experience having a facial and it was AMAZING!…read more The booking process was super easy, I messaged them on Instagram (I was referred by a friend), and I got an appointment within 2 weeks. I received a confirmation email, and a COVID-19 questionnaire via email as well. Lots of parking too, it's located in a little plaza in Richmond. I didn't know what to expect since it was my very first time getting a facial, and I was immediately impressed by the interior/decor at the front desk reception area when I walked in. It's very modern/earthy/chic (eg. white walls, natural plants)- and definitely feels very calming and relaxing. I booked my appointment with Lisa Liang for a La Cachette Signature Facial, and she was very sweet and patient as she walked me through what to expect. Bonus: The washroom are gorgeously decorated as well, and very very clean. The facial lasts a full 1 hour and 15mins or so. The rooms have soft ambient music playing, and the heavy sheets are super super comfortable - you could easily take a nap! I'm not well versed in their products, but various cleansers, exfoliant and peels are gently massaged into my face. Mines ended with a cold jelly mask thing. They use a lot of G.M. Collin skincare products (I also got 2 samples on my way out). My favourite part was starting and ending with a deep breathing exercise with essential oils, and also a little face/head massage at the end. The La Cachette Signature Facial regular price is $135, but I went for a limited time 50% off promo. Overall, it was a very pleasant & relaxing experience. Service was great, and the place was very clean. Highly recommend this place (and Lisa of course!).

Desperately needed a new place for waxing all the good bits. Found this online, highly rated. I…read moreagree. Also hard wax is amazing and I won't be going back to soft wax. Mostly pain free experience after a long wax hiatus. I will be going back. Great customer service. Very clean. Not rushed. Loved it.

This is one of the best services I've ever been to. All my friends come here, she does the BEST…read morethreading and it's super cheap so make sure to leave a good tip! We love you jia! 10/10

This is a little spa on the corner of Cambie & No. 5 road, beside Fido, in Richmond. It is a small…read moreplace that you can drive by a million times and barely notice but I highly suggest stopping in the next time you go by. I have been going here for the last few years. I get my eyebrows threaded every 2 weeks for $5! I also have gotten waxing treatments and my hair done there as well, all were done wonderfully. It is a quaint little place but the owner is a very sweet lady. She is quick, she knows that she's doing and is very polite and often quiet, which I like. It has VERY reasonable prices and a friendly atmosphere. Give it a shot if you're looking for something a little less expensive but still excellent quality.

I loved my eyebrows threading It was only 5$ ! Good value…read moregood quality The place is clean and I booked my appointment so no waiting time

Don't waste your time here. My daughter had waxing done and her legs came out looking so dirty.read more

I didn't have high hopes for a salon in the mall, but I have been blown away by the skills and…read moretalents of Tiffany and Eccotique. I have wavy blonde hair that needs a cut and high lighting 2-3x/year. Tiffany's colour is so natural looking that I was able to grow it out almost 6 months before getting a touch up. Her blow outs are fabulous so i don't always know how the cut will look once I get home and style it curly again. Every time has been a pleasant surprise to find the cut looks as good curly as straight which is hard to do. I used to get Deva cuts and my hair looks better than it ever looked. Tiffany is very experienced so you'll pay a bit more for her (it was around $250 after tip for highlights including wash and dry) but it's so worth it.

I got a manicure done from here 2 weeks ago. my nail shape wasn't that great and the lady who did…read moremy nails didnt seem that experienced either. she was slow with her job and took forever to do a basic manicure.

This place is amazing! At the time I booked an appointment they have a $65 promo for deep tissue…read moremassage. I wish I remembered the name of the one who attended to me. I will the next time. I was so stressed and my back was so tensed and stiff. I also had lower back problems due to sciatica. I was relieved after going to this place. Even my neck muscles were relieved from their tension. I can move it loosely unlike before. I was studying for an exam and needed to relax. This did it! She was very thorough! The place is very clean. The ambiance is suithing! Plenty of parking as it is located in a plaza. I will definitely come back and try their other services! Highly recommended.

This location has good staff, hard to make appointments with the ones you want because of that but…read morehaving said that. You leave depending on who you choose really relaxed or relatively pain free from what you went in with. Good team here and a new receptionist.

It was my first time getting waxed, ever!! Read all the glowing reviews and decided to choose this…read moreboutique. BEST CHOICE! Wency is so professional and kind. She answered all my questions and made the whole experience super comfortable. I arrived 5 minutes early and filled out paperwork. Then Wency showed me to the room (beautifully furnished) and instructed me on how to get ready. She left the room while I got dressed (I really appreciated the privacy of these moments). The whole process took 16-20 min. I thought I had good pain tolerance (I have many tattoos) but boy, did I underestimate the pain of a Brazilian Wax. Wency was very patient: she told me when to take deep breath and talked to me to distract from the pain. I felt really good after the appointment. Will be coming back in 5 weeks for maintenance! I liked the online booking system as well, fast and simple.

It's about time I posted a review for Wency. She's fantastic, hands down the best wax lady I've…read moreever been to and I hope I never have to find a new salon. I've been going to Waxmi regularly for the past 4 years, and every time, Wency is professional, thorough, clean, and such a pleasure to interact with. Waxing obviously isn't fun, but she makes it almost painless (for real!) and she has a gift for lightening the mood and taking the awkwardness out of it. She has become such an integral part of my hygiene routine, to the point where I see these regular appointments with her as self-care. I'm very prone to in-grown hairs and I never have an issue with her, she's literally that good!! Booking with her is easy and she checks in beforehand too so you can reschedule if needed, without paying any fees. She's a lovely person and is so great at what she does! 5 stars every time, 11/10!!

I'm very happy with my nails and the service our group received at Wonder Nail! I called to make a…read morereservation for 4 people a couple of days ahead of our visit. They were very responsive and flexible as a couple of us decided to change our minds for what we wanted. When we arrived, there was parking readily available, and the technicians were waiting for us. The salon is on the smaller side but very clean and inviting. Three of us got gel x full sets and one got a regular gel manicure. The experience was very soothing, and the technicians were gentle and checked in frequently to ensure the length and colors were to our liking. We were visiting from out of town but I'm looking forward to the next time I come to the Richmond area because I will for sure book another appointment!

Great little spot. Akiko is wonderful. Gentle. Perfection. I didn't get the gel nails but asked her…read moreto help me restore my real nails as they were pretty beat up from gel nail polish suffocating them for years. I was so happy when I left. I could finally look at my nails with a sense of comfort & assurance that my real nails will return to their beautiful state. Thank you Akiko. I need to come get my toes done next :-)

Excellent service, very clean and profesional. If you just…read moreneed a relaxing massage , or facial . or need your aching muscles taking care of. I go their for over one year twice monthly. I can highly recommend them.

Wife called to make an appointment to use her Groupon. Person that picked up told her that it's for…read morefirst time customers only. Wife told them there's two different Groupons and that the one she had purchased did not say anywhere in the fine print that it was for first time customers only. The spa people did not believe her and was not willing to honour the Groupon. Will never go back again and definitely do not recommend them. Either their reading comprehension is subpar or they're trying to scam us. https://www.groupon.com/deals/eternal-spa-11

I went to see Wendy earlier in the year. I messaged her and asked about pricing, and she quoted me…read more$65 for the type I picked. When I get there, she starts the process and tells me my skin is bad. I know it's bad so it doesn't really bother me. This is not the type of establishment for a relaxing day. I already knew that when I messaged her. Anyway, the facial goes on, she puts a thick layer of mask on my face and leaves the room. I'm in the room by myself for at least 15 mins. My purse was placed in the room. I was tempted to wipe off the contents off my eyes just to check if my purse was still there. She then comes back into the room and continues with the rest of the facial. She then tells me if I wore looser clothing, she would be able to massage my shoulders. I wasn't told to wear something specific prior to the appointment. And it's winter, so of course I'm wearing a sweater. But she makes it seem like it's my fault. At the end she tells me she has done wonders to my skin. She then tells me I would benefit from the products she used. I politely decline and told her, I'll think about it. She aggressively tells me I don't need to think about it because it's good for my skin. I ignore her. She then tells me the facial she completed for me was not the one I picked. And that I owe her $90. She then tells me if I buy a package to go and see her 10 more times, it'll be $70. No thanks. I tell her that's not what I was quoted. She then reiterated that my skin was so bad and that she had to do it. I didn't want to argue with her any longer. I paid her $90. She counted the 4 twenties and 1 ten dollar bill right in front of me. She even had the audacity to look appalled that I didn't tip her. She's very blunt. And will charge you higher than her initial quote. Do yourselves a favour and pick another establishment. You're welcome

For the price, their services, amenities and their products are average at best…read more Also, they charge more in store than what is advertised on here. Associate was nice enough but I can't see me goig back.

Love this spa!! All staffs are super friendly and…read moreprofessional! I tried facial, body massage and pedicure; they were all very nice and lovely! I find the pricing is fair with the quality.