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    Bolton Park

    2.5 (2 reviews)

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    3 years ago

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    Bed Bath 'n Bonz

    Bed Bath 'n Bonz

    3.3
    (24 reviews)
    25.8 km

    I have not found another groomer that I like and trust as much as BB&B. We also board our poodle…read morehere maybe 2-3 times a year. I trust them and usually have no trouble booking a room. Last minute booking will limit your options, especially around holidays. The only complaint I have is that our poodle and his blanky were soaked in doggy pee when we picked him up once. He was in an indoor/outdoor run, and couldn't figure out how to use the doggy door. We usually have him bathed before pick-up (recommended), but were in a hurry to pick him up this particular time. The staff is happy to give updates if you are worried about your pup or have questions.

    When I visited the first time, I asked to have a look at the kennel (or a comparable sized one) in…read morewhich Phoebe was going to be staying. For some reason (maybe she - the front desk receptionist - told me it was because they were being cleaned? I can't exactly remember.). I was not able to check them out. This second time, when picking up Phoebe, a new customer came in and someone - whom I supposed was the owner of BB&B - took her right back without question. It may not be their general operating procedure, as it is with many other boarding kennels; but, I was told that we would be sent a photo of her on her first five-day visit. In fact, they offered. That didn't happen. It's not something that I expect from a kennel; but, more and more kennels are sending daily updates via a photo or two showing pets playing or just having a good time. I think it's a great way to reassure pet owners that their pets are comfortable while owners are gone. On this second visit, I reminded them that they never provided me with a photo for the first visit; and, I was assured that it would happen this time. Again, it didn't happen. I left 12 Wuffes (hip/joint supplements) for six days with instructions that she was to receive two per day. (Even left two extra just in case we didn't get back as scheduled). Out of the twelve, 10 were returned. This means that they were given to Phoebe only one day. NOT ACCEPTABLE. I was trying to really like this place. With both a five-night and a six-night visit, boarding isn't cheap. And, I certainly don't mind paying for it, but, when it comes to my pets when I'm not able to be around them, it is comforting to know that they are in a safe, comfortable place where their health needs are being met by staff, especially when provided with meds and instructions. Just reviewed my online invoice to find that I WAS CHARGED $9.90 FOR PLAYTIME THAT I DID NOT REQUEST. I had earned free pool time. I figured, as did another reviewer of BB&B, that since most kennels allow dogs to be given socialization time, that this place would work that way as well, but, apparently that is NOT the policy here. I do a lot of traveling, but afraid I'll have to find a different kennel boarding option from here on out.

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    Bed Bath 'n Bonz
    Sugar and Ricky at Bed Bath n Bonz

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    Sugar and Ricky at Bed Bath n Bonz

    Bolton Park - dog_parks - Updated July 2026

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