The service department is useless and incompetent. From the service advisors to Management just terrible read more

just now New I don't normally go to the dealership for service but my cars electrical system was acting a bit weird so I brought it over. Chris T was phenomenal. It was like coming to someone's home. He immediately asked me if I'd been helped (I hadn't), he looked me up and confirmed my service. Took me inside and showed me the coffee area, told me he'd have my car worked on shortly. Every time he came in for another customer he told me where my car was in the process, even when it was being washed. Came and got me to check out and kindly walked me to my car. I can honestly say it's the best service I've ever had at a car dealership and I was in and out in under 2 hours with a lobby full of patrons. They move quickly and efficiently here. Also I was not mad about the ice cream freezer full of treats and the free popcorn!!! read more

I've been with BOMMARITO VW IN HAZELWOOD for several years. Leasing my brand new car each time. SCOTT was the very first car salesman that I had there, until he was promoted. Scott ALWAYS helped me me. He went above and beyond. You just can't find good people like him. MIGUEL is my go to person since SCOTT is in another position (there). HE has helped me tremendously. It's like SCOTT trained him !! Miguel listens to you and let me tell you he knows what kind of vehicle you're talking about and he retrieves it from the lot. This man has so much energy and works fast. If you are looking for a new or used car. Please go to BOMMARITO VW. Ask for MIGUEL. Also stop in and say HI to SCOTT. You won't regret it !! Also it's the friendliest, most knowledgeable people around. The loan department is awesome. You feel very comfortable. read more

Customer Service Disappointment!! They can't get you in for two weeks. I understand that in today's world we're busy with schedules but to be told that there's nothing they can do for two weeks is unacceptable. The fact that they couldn't even say get it over here we'll try to fit it in when you've been a customer for the last three cars you've purchased. I know I'm probably one in 1 million and I don't have back up vehicles. It makes you think next time you get a new car, will you really value walking into that dealership? read more

I bought a car from Sean Trapp and it was the best experience ever. I'd been to 3 different dealerships and out of the 3 this is the only place I felt comfortable in. This also being my first time at a dealership in general, especially alone as a younger woman they were SO honest with me and didn't try to add on a bunch of bs or screw me over. Everybody else seemed to give the same general helpful vibe as well, not just Sean. 10/10 recommend read more

I was car shopping last week, just to get some ideas on what i want to purchase in the future. Miguel and Luke were outstanding salespeople. They were not pushy for me to purchase a car that day. They showed me all the available cars that fit my needs. They were informative and very knowledgeable. read more

I waited 4 hours for an oil change everyone that came in when I was there left before me even people who walked in after me I will never come here again read more

i originally bought a Jetta here at the end of January 2020. At the time, it seemed like an easy enough purchase. Saw the model I wanted online, test drove, and bought the car the same day. Then the pandemic hit, and since I was switched to work from home, I didn't really drive it a whole lot. We're talking maybe 10k miles in a bit over a year. A little over a year after I purchased it, the blind spot monitor and the rear traffic alert spontaneously stopped working, for no reason (the car was parked most of the year and was not in an accident). In fact, the blind spot monitor gave me an error beep while driving down the highway. When I took it to the dealership about 16 months after purchasing it, there were some issues. First off, apparently appointments don't mean anything for the service center. They asked me if I wanted a ride somewhere because it would take them a few hours to get to my car to look at it. I live 30 minutes away, so I declined. Once they finally got to my car, it was $180 for their "diagnostic fee," and to fix the issue, they would have to replace the part, which they didn't have in stock and would cost $2000. They also provided paperwork on a bunch of other suggested maintenance issues that totaled up to over $5000. On a used Jetta. This included overpriced tire replacements for tires that had been fine when I went to a different service center for a recall a couple months before. Oh, and none of this was included under the initial warranty nor the extended warranty that I wasted my money on at purchase. So basically, either they sell bad product or their service department is running a racket as far as their suggested fixes. I didn't end up getting anything fixed and just drove home after paying the diagnostic fee. read more

There so quick to throw you under high interest rate. They don't care about your financial needs they just want the sell. If you got any problems with your vehicle good luck getting ahold of your sales man. You have to hunt him down in person to get an answer. Bs! On top of that they ran 9 hard checks on my credit. Flipping KAMAR the salesman just messing up your credit and hangs you to the highest interest rate. I would not recommend buying a car here unless your ready to loose 100 credits points and treated like scum. read more

The service is great when you're buying , poor service when you need it and you're not buying a vehicle. They practically demand you leave 5 star reviews consistently or else, and you are forced into it I dont mind doing that until when you call your sales guy, email, leave voicemails etc to the finance department about your warranty and they refuse to talk to you. Ive tried for 4 weeks now to get ahold of someone and no one responds, i tried reaching out on fb posts they posted and they deleted my comments. read more

This was my first car purchase in ten years. I definitely didn't know what to expect since it'd been so long. I was at the dealer for a while but had no where else to be so I didn't mind. Darrel Hazlett was a great dealer who made sure my purchase was what I expected and now I'm riding in a sweet new car. read more

I WANT TO START OFF BY SAYING THANK THE LORD I AM STILL ALIVE . the first day i drove off the lot i went 30miles on the highway to a family member's house then 30 miles back to a pet store. i walked into the pet store and come out to a car that will not turn on so im just as confused as can be . i called the location and "craig whitfield " (the sales person at the dealership )came out to help . when he arrived after talking we concluded maybe the battery is dead so we lift the hood to see that the negative connection on the battery is BARELY TOUCHING THE BATTERY. i say that to say this . IF YOU DO CHOOSE TO SHOP HERE PLEASE LOOK UNDER THE HOOD BEFORE YOU LEAVE YOU MAY NOT BE AS LUCKY. so i purchased a *certified 2022 volkswagen passat with 25k miles . The price of the car was 26,125 which "craig whitefish " said was the lowest they will go so he tell me the car has a warranty still with another once that expires. I think great what a deal. so long story short i take the car to a tint shop and they tell me the car windshield is NOT FACTORY, was installed incorrectly and the card had been repainted badly. (photos below) . i called and asked could a car that was not repaired correctly be a certified vehicle and i was told "NO" which means i was sold a car i was told was "certified with a "120 point inspection" but in-fact is not certifiable. so i go online to the bommarito website and see they have a 1500 mile 30day exchange policy. i would also like to mention when i went to my contract which they give you on a FLASH DRIVE NOT IN PAPER i found a warranty in my contract that was for 3000 extra which i DID NOT ASK FOR .i ONLY ASKED DID I HAVE GAP BECAUSE THATS THE ONLY EXTRA THING I NEEDED NOTHING ELES .. the car had 2 warranty i would not have wanted another or wanted to add 3000 to my finance charge so the finance guy probably adds it and if you dont catch it he just makes a little extra for the dealership. i was in a rush which im sure he counts on to pull his plan off . . also some how you have to get reapproved for another car with a car already on your credit within 30days to take advantage of that 1500 mile 30 day exchange deal) so i ask if i cant get re approved can you AT LEAST FIX THE WINDSHIELD THAT IS INSTALLED INCORRECTLY, check underneath the badly painted panel for more damage and give me a check for 3-4000 because they sold this vehicle as if it has never been in a accident and the value would have been completely different had the car had a accident on the record. (THIS IS BOMMARITO THEY SELL 100 cars a month at least and you cant make a few repairs and spare 3500? goodness how greedy do you need to be . )The car also use to be a rental so i think someone rented the car got in a accident and fixed it a little then took it back . because if you get in a accident in a rental car it will be a insurance claim and it will pop up on a carfax unless you fraudulently fix it yourself and take it back . what hurts the most is " CRAIG whitfiled" CAMe out saying"yea i know how they do us (black peoples) ima take care of you make sure you get a good deal" THEn HAD THE NERVE TO SAY "from a legal standpoint we did nothing wrong" . YEA CRAIG IS JUST A HOUSE MIGGER AND ONLY CARES ABOUT MAKING MASTER HAPPY . Please go to another volkswagen do not go here they are EVIL . read more

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CRAIG was so nice from the get go! I walked into the dealership with specific requirements and a price range I wanted to stay in. Craig did not try to sell me anything extra. He was very patient with my husband and I. He is personable and accommodating. He even came in on his day off so I could see the car for a second time. They gave me a decent trade in value as well. I went with the Taos and LOVE IT! I was also in a time crunch because of work and he got me out of there with in two hours. read more

Tim, the Parts Mgr, went above and beyond! My ID.4 needed a new tire and one was ordered from Bommarito and installed at the mechanic's shop where it had been towed. After struggling for a few weeks with error messages, I took it to a closer dealer and they discovered that the replacement tire was the wrong size. It took several days for the tire to come in so a loaner car was rented. When we explained all of this to Tim, he asked us to send him the paperwork and he'd review with his management. Not only did they cover the costs of the replacement tire, but also the loaner and a small amount extra to cover our trouble. Very pleased that Bommarito made this right! read more

I purchased my car new from this dealership and have continued to have the vehicle serviced here as well. I've always had the best of experiences with the staff. They're both honest and thorough. I really don't know what more you can ask for in an auto mechanic. Next vehicle will definitely be a VW and it will definitely be purchased at Bommarito VW. read more

Jeff was great to work with on our Passat repairs. Kept us updated throughout the process. We purchased from Suntrup & will NEVER deal with them again. We'll go to Bommarito in Hazelwood! read more

Purchased a CPO 2022 VW Jetta from Sean Trapp. He was great to work with. Listened to what we wanted and took us several test drives-patiently. We called several other dealerships and had a hard time finding used or new cars in our price range to even test drive. We were able to purchase a car with low mileage with great features and received a more than fair trade in price for our vehicle. Sean was great to work with and the finance manager Kevin Jackson made the experience experience even better. Thanks guys! read more

My boyfriend and I came from out of state to buy a CPO vehicle here. We had a great experience with Rich in sales and Kevin in finance, it was an extremely quick and easy process! Would recommend this dealership to anyone! read more

I took my car in it took a week to find out what was wrong. I paid $2100 to get it fixed. Six months later the same thing breaks down. Got a new diagnostic on my car. Showing the same items I just paid to get fixed. Call bommarito have to wait 3 weeks and pay 211 for diagnostic again. I'm so disappointed, in the customer service largest dealership in STL offers. read more

Jason L. Was awesome attentive and even moved over to a different location to expedite my deal so I didn't have to wait great experience great deal will come back and would tell anyone else to come see the guys at bommarito vw....... Ok up date on my experience after 2 weeks of having my car the clutch went out now sence its a mini and not a vw they are sending it to mini to get it checked out communication on this portion has been lacking. I don't have a vehicle to get to work and this is starting to effect life I get that your mechanic can't fix it but it hasn't moved sence friday and an update on weather or not I'm going to get stuck with a bill on a car I haven't even made a payment on yet and be screwed out of money and time and a vehicle all together it would just be nice to get some kind of info I get that u made the sale and now I don't matter but I expected mor from bommarito.ok update number 2 they took it to mini to get it check and came back and said I was responsible because the clutch flywheel and clutch fork were all burnt out I'm sorry but any mechan can tell you that kind of damage isn't going to happen in less than 400 miles unless you are abusing it at a track or something yes I'm a male I'm 38 not 16 and I'm a professional driver that's what I do for a living I needed this to get to and from work not as a toy I'm going to treat it right I really liked this car too but I was under the impression the clutch was new and disregarded the smell I think this dealer ship knew and sold the car anyway and when it broke quicker than they thought now they are just waiting me out dodging my calls and trying to wait tell I go away really bad business didn't expect this from bommarito they have always treated me right but now I'll be going to a different dealer for a new or used car not just bommarito vw don't do business with any of them because if they allow them to treat people this way they allow all of them to do this to people and its not right and they know it witch is why they are trying to ghost me its just sad really if they wanna man up and do right by me I will change all of my reviews cuz I'm not just putting it here thanks again for making my situation worse than it was when I came to you with a car that was braking down letting you know all the problems it had for you to sell me a car and not disclose the issues or when it got a major one not to do the decent thing and fix it. read more

Went to the Bommarito Volkswagen dealership this morning with someone to look at vehicles and wound up purchasing one which was not our intent. Our sales lady was named Chris. FYI: I just purchased my vehicle from another dealership and I can say the difference is 100%. I really wish I had purchased from here. Everyone was very friendly and acknowledged our presence upon entering the building. Chris's customer service is impeccable. Chris was very personable, listened to our concerns and worked with us to get us the best deal possible. Her great customer service and expertise is a great asset to this dealership. She kept us within the budget we wanted to spend and answered all our questions. It really helps when someone can make you feel at ease and not make you feel pressured. Chris was very knowledgeable of the vehicle we test drove and I was very impressed with her level of expertise. I would definitely recommend this dealership. Ask for Chris, you won't be disappointed read more

I was interested in buying their 2019 VW Beetle Convertible Final Edition last week, I had been in talks for several days about my 2019 VW Beetle Convertible S as a trade. I had scheduled an appointment for last thursday at 11am to see the Final Edition and for the dealership to look over my trade . I drove for nearly 2 hours to get to my appointment when at 10:35am I receive a call from the salesman that he was sorry that he just learned that someone had put down a deposit on it and was no longer for sale. . I drove home very disappointment by this lack of integrity in JUST FINDING OUT , This week I noticed that the Final Edition was still there and got somewhat confirmation it was still available. I also noticed that the information on the Beetle changed from Final Edition to a S model. The dealer just determined that they were advertising the wrong model for over 70 days. No one contacted me to tell the truth about the situation. Again, a lack of integrity and attention to detail by the dealership . I have now learned to always check the vin info, Carfax could also be wrong . read more

My husband and I had an absolutely fantastic experience at VW Hazelwood. We have gone through many cars over the years, some financed, some leased, some here in MO and some in CA, and this one hands down takes the cake. My husband had been in contact with Jason via email about a VW Atlas. He sent Jason all the numbers broken down and the math on it all via email, because we didn't want to go in and waste any ones time if we couldn't make a deal. Jason was able to get us in on Halloween at 6pm to make our deal happen. We walked into the door at exactly 5:57pm and we walked out with the keys in our hand at 7:00pm. FASTEST car sale and experience ever. Jason was awesome to work with. He was straightforward and honest. He made the process incredibly smooth and easy. I would highly recommend working with him. The finance process was flawless. We were in and out in 5 min. The finance manager had a huge screen on his desk and everything was done electronically. It was beautiful, I couldn't get over how simple it was to sign everything. The finance manager was great to work with even if we were only in each other's company for 5 min. We love our new vehicle and we loved the experience. We went home that night and were left in awe at how amazing our experience was. 10 out of 10 will definitely come back and lease again!! read more

My experience was good. I am very unemotional when buying vehicles. I find what I like, i do the research before I go test drive, I make sure it's within my means and will check all of the boxes that I need. That being said, the car I wanted a white 2020 Tiguan SE with the R Line trim (black wheel package). They had sold out in the Kansas City metro and outlying suburbs. I found that the closest dealership to me was going to be a 3.5 hour drive. I called Monday AM. The receptionist asked if I was working with a sales rep, I was not. She put me in to Andy. We exchanged pleasantries, he sent photos, I sent the information he needed for my trade in. Basically starting the process at 10 am, driving to STL and leaving the dealership at 9 pm, I was in the car I wanted! Home by 2 AM. Did I mention that I had my 3 year old and 5 year old with me? Andy answered all of my questions, was friendly and professional. The sales room is clean and welcoming, perfect to keep two little people distracted . Snacks, water, and a cool vintage bus and beetle. Before I left, he asked if we would like some chocolate chip cookies. I thought he was joking. This weekend we get a package with some incredible choc chip cookies!! My boyfriend is in the market for a new car and we will most likely make the pilgrimage (this time renting a hotel room!) read more

Bommarito Volkswagen - 2020 Tiguan! - Car Dealers Near Me - Hazelwood, Missouri

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I just bought a pre-owned 2012 Volkswagen Jetta TDI from Bommarito VW and must say that I had an excellent experience from start to finish. Jason Kresko, the salesperson who handled my purchase, was a pleasure to deal with and made the car buying process as easy as it could be. I got a fantastic deal on the car and am quite pleased with it. I flew in from the DC area to pick up my car on a snowy Friday evening. (My flight was supposed to arrive in the early afternoon but I got bumped from my flight and ended up arriving in St. Louis just past 6 p.m. local time.) Jason was waiting for me in a Volkswagen SUV at the St. Louis airport with bottled water. He and I handled the paperwork / minutiae efficiently. I handled financing through LightStream, so there wasn't a ton to discuss. We settled on the price ahead of time and true to Jason's word, that was the exact price I paid. Eric handled the finance paperwork efficiently, and within an hour or so, I was all done. In summary, I'm really happy with my VW TDI and the great deal I got on it. I'm also happy with the great service I got from Jason Kresko at Bommarito VW. Thanks, Jason. read more

This was my first time using Bommarito for service. I had dropped off my Jetta to have three door locks repaired. I paid for the service and when I checked my car both back door locks still didn't work. I had to leave the car for another two days. Second attempt to get it fixed had me paying more for two more door locks and then getting to my car to find out one back door wouldn't open. They wanted to keep the car over the weekend to fix however I couldn't do that as my daughter needed to go back to college. I spoke with Chris who said he is the head guy over the Bommarito dealership services in St. Peters. He told me to call him when she got back from college and that they would give me a loaner car and also detail her car when I brought it back. So I call Chris and get his voicemail. I leave a message and waited 24 hours with no call back. No biggie, we all get busy. I scheduled my appointment online and even put down about the loaner car and the detail to my car in the service notes. I got a loaner car as promised. The car was nice, but it was dirty because they hadn't had a chance to clean it. Again, no big deal. I picked up my repaired car and everything worked, but it hadn't been detailed at all. All the did was run it through their car was. No dry and bugs till on the windshield. I don't like giving negative reviews, but this Volkswagen dealership service department has some serious quality assurance issues. I called the main Bommarito number and I am still waiting a call back to find out why they would promise me a free service and then not do it. read more

Terrible experience at this place. Sales staff walks around with wireless earbuds listening to music and having personal conversations. The sales manager Jason Kresko was extremely rude and dismissive when I stopped by to shop for a pre-owned vehicle. Customer service is severely lacking here -- I decided to take my business elsewhere. read more

Told me to come into see a car. They sold it before I got there. Didn't even let me know it sold.

I purchased a New 2019 VW Jetta back in Aug or 2019. I was told by my salesperson that i could get my free oil changes at ANY bommarito dealership in the metro area. I am now finding out this is not true. I have tried calling the sales manager several times and always get his VM. I have left several messages and no one has ever returned my calls. I will no be returning with my next car purchase( 3/2020). read more

I was so excited to write this review. We bought our new Touareg here and LOVED that experience....Then today I feel like the curtain was pulled back and the truth revealed. Brought it in for some work that THEY needed to correct. I brought my 2 year old son with me and they said "if it is going to be longer than an hour we will give you a loaner." AWESOME right??? NOPE. 45 minutes later they said I was done and my car was getting washed....Apparently a wash takes 45 minutes. I had to basically beg for my car to get returned to me, no one wanted to help me, the gentleman at the service counter didn't care at all and the man that told me I was originally done....well he just sat and pretended to be on the phone.... Sorry but HORRIBLE service....Oh and my 45 minute car wash.....my car still looked dirty read more

"Woohoo! As good as it gets!" I know that car dealers are not always the cream of the crop as far as doing business goes, but these guys are pretty good. I had a pleasant shopping, test driving, and buying experience. My Advice: Go here first, they're the best. My personal experience was with Steven Laughlin, he truly is a good guy. read more

My wife and i had waited patiently for 10 years to buy a new car. After much research and testing many different brands we chose a 2018 Volkswagen Atlas from Bommarito Volkswagen of Hazelwood. We bought our Certified Pre-Owned 2018 atlas January 20, 2020. We drove it home that night all excited, however when we drove the kids to school the next morning, less then 5 miles, the check engine light came on. We immediately took it to the dealership and a week later we got it back. They had to put on a new Catalytic Converter,(mind you the day before they put on new Head Gaskets. We picked the car up around 9AM that morning, ran some errands and by 3 pm the car completely shut down and was stuck hanging halfway out of my driveway and street blocking traffic. We waited 4 hours for it to get towed to the dealership. A week later they replaced the starter, alternator and battery. We got the car back the morning again and went to pick up kids from school, this time the car shut down in line and had to be pushed to a back parking lot. My wife and son are in the car and gas fumes are engulfing the cabin. i open the hood and see gas shooting everywhere. my family jumps out of the car and i find that a hose was not on properly. After being soaked in gas, i was able to get the car to the dealership again, which is where the car is currently at and will permanently stay. with more research i found that the car was bought at an auction and had a new engine put in it. i did not know this at the time as the car fax did not reveal this and neither did the dealership until after the 5th issue. I'm reviewing and writing this because of all of these repeated issues,lack of clarity and disclosure of the cars history. My hope is that the dealership makes this right and replaces this with a newer model with no issues, so my next review can be positive. read more

Bommarito Volkswagen - New 2018 VW Atlas stranded waiting on tow for 4 hrs. - Car Dealers Near Me - Hazelwood, Missouri

I recently bought a used 2008 Volkswagon Jetta from Jay Burroughs at Bommarito. I had an amazing pressure free experience. Prior to purchasing, I visited multiple dealerships around the St. Louis region and always felt like I was being scammed into a buying a lemon or pressured into purchasing something that was out of my price range. I cannot recommend Jay enough, he really made my car buying experience an enjoyable one. read more

The experience I had purchasing my 2013 VW Jetta at Bommarito was amazing. Brad showed me the perfect car, took the time to explain every feature along with answering EVERY question I had, and was incredibly helpful in getting me a huge discount. I went to around four different dealerships before stopping here and none of them could compare to the quality of service and price that Bommarito gave me. Plus after I drove home, they sent me cookies! I am extremely pleased with my decision to purchase my first car here and would recommend them to anyone in the market. read more

I bought a 2014 Volkswagen Touareg from Chuck Thomson at Bommarito Hazelwood Volkswagen on Black Friday, November 28th, 2014. I returned to Bommarito Hazelwood Volkswagen to buy the 2014 Volkswagen Touareg because of the exceptional service that I had received from Chuck Thomson when I had bought my new 2010 Volkswagen CC in December of 2009. Chuck's honesty, integrity, and world-class customer service makes him an asset to Bommarito Hazelwood Volkswagen. Also, Bommarito Hazelwood Volkswagen's service department went above and beyond making sure that my 2010 Volkswagen CC was properly and timely serviced. Because of Chuck Thomson and the service department team including Paul, Anthony, Nick, Mark, and Tony (not to forget Anne Kuhl who was a great asset while she worked there), Bommarito Hazelwood Volkswagen has earned a loyal customer! Keep up the great work!!! read more

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Purchased a brand new 2014 Jetta from them in November and this was my first new car purchased ever. Incredibly happy with the entire experience. Went in for the first service check up and the service department was very good at keeping me up to date with what was going on through the entire process. read more

Bommarito Volkswagen - Car Dealers Near Me - Hazelwood, Missouri

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Dre over at VW Bommarito was great!!! He was patient and very efficient with his work. He epitomizes a true car salesman. That's why Bommarito is the leading dealership in the region... Thanks a lot Dre for my new car!!! read more

I went to the showroom today with a friend and got 2014 Volkswagen Jetta. We had a good price, good car, and good negotiate. Joe helped us out a lot, he helped us with the price and the insurance. Because of the hour, so AAA closed and I could not get their contact. He helped me to get the insurance so I can drive the car back to my apartment. Joe was really kind and helpful. So I definitely recommend him to everyone. You should check this showroom, it has good car and people too. read more

Really loved my experience with this dealership. Michael white was my salesman and he was not pushy at all. He made sure I left there a satisfied customer. I was able to make the deal and come back when finalized so my baby didn't have to hang around there all day. Also, they have a wonderful service department. Can't go wrong, give these guys a shot! read more

Bommarito Volkswagen - Car Dealers Near Me - Hazelwood, Missouri

Bought my car from them... It was the first car I bought that did not come from plaza motors... i regret my decision and the lack of follow up Service... and the referral bonus... is BOGUS I referred 3 car purchases in a year and I didn't get squat even though I was present for the sale and was on the paperwork. read more