My wife and I bought a 2018 Sequoia at Bommarito Hazelwood. Our sales guy, Mark B. was terrific. A normal, honest human being, which somehow we did not expect. Thank you, Mark! read more

Never in my life have I had such a bad experience with a purchase. I have been driving around illegally without registration for 4 months calling this dealership over and over and they do far less than the bare minimum to help me. I may have to get an attorney to get my vehicle legal. DO NOT BUY HERE read more

They have a charge point charger thats free it saved me a 215.00 tow bill and I really appreciate them offering this to the public its definitely a great customer service opportunity for people like me who drives electric read more

Went to this dealership to buy a 2025 Toyota sienna attracted by the price. I bought the car on 12/04/25 and picked it up the next morning, then after 5 days I contacted the Sales Manager Matt and explained that I made a poor decision and I want to unwind the deal and he said he will contact me back but I never heard back from him then after 2 days I went to Bommarito Toyota in person this time and met another sales manager Elvir and I explained everything but I realized that he is not willing to assist and dismissive then I asked for the Director but he said he is not here and I can only contact him via email then I emailed the director but I never received a response then after 2 days I called Bommarito and finally was able to speak to the director Emile and he said he did not receive my email, anyway I explained everything but he said he can't unwind the deal and it is too late the car was sold on 12/01/25 and now is 12/15/25 and it's too late which was not true I signed the paperwork on 12/4/25 and picked on 12/5/25 then contacted the sales manager on 12/09/25 but the director refused and said no, disappointing tactics , which was very disappointing and I regret choosing this dealership, management was unhelpful and dismissive. read more

Do not shop at this Toyota dealership, buy else where. They will sell a defective product, like a Pearl White vehicle with a known paint defect, and not fix it. They will even have a person (Lamont Goss Sr.) tell you to schedule an appointment and "we will take care of you" only to NOT take care of you. I have the email to prove it. Stick with the brand, Toyota vehicles are awesome, just avoid this dealership. I known defect in pearl white paint jobs will make you lose all your value of your car, they will promise you a repair for THEIR defective vehicle, and not deliver. Buy a different color Toyota, but most importantly, at a different dealership. read more

I just purchased a brand new 2022 Toyota Tacoma. The folks at Bommarito Toyota were great! It took longer than expected to receive the truck, so they knocked off an extra $500 without me even asking. A few ad-ons weren't on the truck as originally advertised, but they made it right before I picked it up. Ask for Rachael. She was very nice and helpful throughout the entire process. read more

Bommarito Toyota - 2022 Tacoma TRD Off Road - Auto Parts & Supplies Near Me - Hazelwood, Missouri

Bommarito Toyota Certified Collision Center allegedly repaired the left-back quarter panel after my parked car was hit. Shortly after the repair, the blind spot monitor and rear cross-traffic both became unavailable. That sensor is exactly where my car was hit and according to Bommarito, the sensor was not damaged. The car is newer and still under factory warranty and the dealer I purchased it from said the sensor was smashed against the sheet metal from the collision repair. I took the car back to Bommarito Toyota and they refuse to repair it - they only cleared the codes. Dealership staff are condescending, disrespectful, and unprofessional. I have escalated this to the Toyota Regional Office as the staff at Bommarito refuse to provide me with the name of the GM. Do NOT trust this Collision Center! Go anywhere else but Bommarito Toyota! read more

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We went to buy a new Avalon that was on their website, I called to verify that it was there and got James Oches (pronounced Oakes) on the phone. Outstanding individual! He confirmed it was there, set an appointment for me and my father in law to go and look at it. The car was for him, he got us in, we drove the car they made us a great deal on the car, gave us about $1000 more than we thought we'd get for the trade in and got us out of there. I must say, we were all very happy at the end of the day! Looking for a new Toyota? Call James at Bommarito Toyota and tell him Bob sent you. read more

Bommarito Toyota - Auto Parts & Supplies Near Me - Hazelwood, Missouri

All I need was a key fob made. I understand they have to charge but why is it over $200?! AND they made me wait almost 2 hours! Are you serious? Why make an appointment if it's going to take so long. read more

I had been passively shopping online for a new Toyota Tundra for the last couple of weeks and everyone that called me back let me know I was looking for a "unicorn" that didn't exist in today's Covid scarce truck market. Stopped in at Bommarito this morning to see Craig Schnaak who I had bought a company car from last year. Within minutes, he had pulled out exactly the SR5 model I was looking for, we agreed on a price, I wrote him a check, and pulled out within 90 minutes with the truck I wanted. Looking forward to getting my truck serviced and maintained by that group for years to come. read more

Amazing in every way. Car Mark and Kevin could not have made it easier. BUY FROM THEM

If you want to get TOP DOLLAR on your trade in, AND the perfect car for you AND at the price you want....THIS IS THE ONLY DEALERSHIP TO BUY FROM IN ST. LOUIS!! I told Tim what I wanted and my price range, and he did all the legwork. He went above and beyond to find the perfect car for me at the right PRICE! He made trading in an old car and finding a new car so easy. I worked with Tyler for my financing. He was amazing! He worked hard to make sure I would have a payment that fits my budget!! I never thought I would buy a car from a dealership and leave happy!! Honestly, you would be wasting your time visiting any other dealerships!!! read more

Cannot say enough about Rachel Eisele! Honestly I was so stressed trying to find a Hybrid Venza and she was ON IT. Texting me updates and letting me know the minute one came in that matched what I wanted. The whole process was painless and super professional I hope not to have to buy another car anytime soon but when we do Rachel is who I trust and who we will be contacting! read more

Where do I begin Best car dealership I've ever worked with I've bought 5 cars from them All thanks to * Tesha Hardiman * We don't share the same last name but we are pretty much family Exceptional saleswoman and always gives you the best deal read more

The only place I could find my perfect 4Runner was this dealership. Cody made this experience an easy one with impeccable customer service. Our finance person Paul is the absolute best. It speaks volumes for the longevity of those that work at this dealership. I cannot say enough about those we worked with in purchasing our new car. The best. read more

After driving my 2005 Toyota Camry LE for 14 years, it was time to move on to a new car. My dad was a previous customer of Kevin Hall from Bommarito Honda and referred me to him. Kevin was wonderful assessing my needs and knew exactly what would work for me. He went over and beyond setting up accommodations when it came to test driving a model vehicle and made sure I would receive my own in the timeline projected. Kevin demonstrates a real sincerity and honesty in his sales approach, and genuinely cares for his customers' well being. For such a big change, the process was seamless and relieving because I knew I was in the right hands. I love my new 2022 Toyota Corolla LE, as if it were perfectly made for me. Overall I am very satisfied with my experience at Bommarito. If my family and friends are ever in need of a vehicle, I will be sure to refer them to Kevin Hall. If you're in need of a new or pre-owned Toyota, Honda, Nissan, Volkswagen, or Ford, he'll take great care of you and make it happen. Call him at 314-276-8256 and tell him Maria sent you! read more

Bommarito Toyota - 2022 Toyota Corolla LE in the color Blueprint. - Auto Parts & Supplies Near Me - Hazelwood, Missouri

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Please think thousand times Be aware of buying a car from them, bought a black Prius from them as a certified car and after one day driving the car I heard the sound of glass cracking and it was raining so I opened the trunk and I saw a leak into the trunk as saw pieces of glass in the trunk and that cause the car changed a trunk glass in a bad place and the glass was not even from Toyota it was random brand I figured that too when I was looking in the mirror and the vision was blurred so I went back to them and picked another car and i heard from the sales man that they will send the car back to the auction cause it needs a lot of fix , can you imagine going to a certified dealership and they give you an bad car for 28000 dollars, the second car changed a windshield and when i was checking the car i pushed the plastic part under the windshield with my hands cause the plastic part was not placed right and the windshield cracked so they said it's my fault and i paid for the half amount to replace the windshield beside there was a hit on the front bumper and they said i should come on Wednesday to let the body shop repair it and to paint bumper eye and when i went to the manager he said i can not do anything for you , also after they replaced the windshield i still hear a sound of air coming into my car when i drive on the highway, that's my worst experience buying a car ever and i hope everyone in saint louis know how they fuck up the customer , please think a thousand time before you buy a car from them . read more

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Beware of being sold questionable "dealer recommended services" during your Toyota new car maintenance period.

I ordered roof cross rails online from this place for my wife's Toyota 4Runner. Their prices were slightly lower than some others. The cross rails arrived broken. I multiple emails eleven days ago to the email address for order assistance, but they have not responded with a solution. i offered a fair resolution to send the broken parts only. read more

Below is the BBB Complaint I filed against Bommarito Toyota. The issue that I have with Bommarito Toyota is their deceptive advertising. In their Memorial Day Sale ad, they advertised 0% interest on all 2019 models, no payments for 6 months, no money down, a discount of $1250, and an additional internet discount of $500. When I arrived at the dealership, I told the salesperson that we needed the 0% loan deal or we would not be buying a car. I indicated that I did not want to waste his or our time if we could not qualify for the 0% interest. He seemed to indicate that would not be a problem. After we had driven the 2019 RAV4 Hybrid LE and decided to purchase it, we asked that since it was the end of the month if we could get any more money off of the $27,376 price we were quoted. Our sales person said he would talk to the Sales Manager. We were excited about purchasing our new vehicle until our Sales Associate gave us feedback from the sales manager. Below is a summary of what we were told and the issues we have / had. 1. 0% Interest Deception - We found out that the 0% interest was not really 0% interest. The loan offered at that rate was limited to $20,000. Also, to qualify for the 0% interest, we would have to pay the list price of the car of $29,654 which excluded the $1250 discount and the $500 internet discount. So, not only, did we not get the 0% interested, we would need to come up of $9,654 cash to get this financing. 2. As noted above, the $1250 discount and the $500 internet discount that were advertised (with no fine print) were not offered on our "deal". The sales manager indicated that we were told that the internet discount applied ONLY on a cash deal. That was a bald-faced lie as I below is a copy of the text we got quoting the internet pricing. Internet Price Quote "Hi Kim, this is Samantha with Bommarito Toyota. T190904 is priced at $27,376 T191032 is priced at $30,888. We're open until 9 tonight, when can you come in?" 3. We were also told that the No Payments For Six Months was a SEPARATE Deal and could not be combined with the others. NOTE: During my discussion of the ad above, I was also "told" that the almost invisible, vertical line in the ad should have let me know that these options were exclusive of each other. Below is the email I sent to the Bommarito Toyota Sales Manager. From: Sent: Saturday, June 1, 2019 10:07 AM To: Matt McManus Subject: Bommarito Toyota Customer Experience And Social Media Plan Importance: High Matt, This is a follow-up email relating to our discussion and my personal interaction with Bommarito Toyota yesterday. Let me make myself very clear. If I have not communicated this to you, here is a summary of my issues: 1. I feel Bommarito has engaged in some very intentional deceptive advertising. 2. I feel that I have been lied to, misled, and deceived in many areas. There were many statements made to me which were simply not true. (You told me that I was told that the Internet Price I was quoted was for a cash deal. That is completely false and I have provided evidence of that in my document.) 3. If all the lies and deception were not enough, your failure (at least in my view) to acknowledge how deceptive your ads COULD be read really made me feel very devalued as a customer. Per our discussion, it was very clear that at Bommarito, THE CUSTOMER IS NOT ALWAYS RIGHT! Per our discussion yesterday, I mentioned that you were not dealing only with me, but also with my social media audience. Attached you will find a summary of my "Bommarito" experience which will be the basis of my Social Media publication. I just want to let you know I am not interested in trying to resolve our different "perceptions" of Bommarito's ads as I tried at that several times and failed miserably. So, that discussion is closed. My plan is just to publicize the facts and let the "public" draw their own conclusion. As I stated before, I think 99% of the folks would reach the same conclusion that I did with the ads presented. One thing that I am open to is that if there is anything in my document where I misquoted someone and need to revise it, I am open to that. However, if you just say you did not say something that I know I heard, that will not change. I just wanted to give you an opportunity to respond before I took my case to the public, Toyota Corporate, Bommarito upper management or anyone else I felt appropriate. I know that I am fighting a David vs. Goliath battle, but my goal here is to try to inject some transparency and honesty into the car buying process. My personal opinion is that, in the end, we all win. How refreshing would it be to be able to go to a car dealer who not only "Says what they will do but DOES WHAT THEY SAY!" read more

Saw a used RAV4 that I really liked, I even agreed to go with the listed price, and put down a deposit. Then after a few days I still haven't received a call from them to tell me to pick up the car, so I called, and they said they found too many problems with the vehicle and had to wholesale it. My gut feeling is, they figured they could sell it for a better price, so they decided to cut the deal. But assuming they were telling the truth, they didn't do a good job in ensuring that their vehicles were in good shape before putting them on the market. They also didn't do a good job by not even apologizing to me for wasting my time, and by not calling me back as soon as they decided to cut the deal. You have lost yourself a customer. O star. read more

Terrible Security would give them zero stars if I could. My wife and I dropped my car off at 5:30pm to get looked at due to an engine light being on. They called the next day to let us know it would be it 150 bucks to get it serviced and we agreed. They called us later to let us know that the catalytic converter had been stolen and it would be 3000 dollars to replace, as hybrid cats are more expensive due to having higher quantities of rare metals. This happened on their lot right outside the door of the service area. They refused to give me the security camera footage and then after I kept pushing for it told me that they don't actually have cameras that point at the area where I parked. You can see in the pictures I've posted that this seems to be untrue. I pressed them on this and they still wouldn't give me the footage. The only signage outside where I dropped it off stated that the are is under digital surveillance. The only signage that says they aren't responsible is inside the garage. Now, there is legal speak on the drop off envelop stating they aren't responsible for any theft or damage that takes place while the car is in their possession that is beyond their control. Fair enough, but I feel like with the number of security cameras they have, it is well within their control to make sure to point one at the drop off lot and to provide the footage for a police report and for insurance purposes, again which they refuse to do. They claim it wouldn't do any good because they get 4 or 5 drop offs a night so I wouldn't be able to tell who did it. I don't care, give me the footage, and while your at it, give me the footage from inside the shop while you worked on my car. Also, very weird that mine was the only car that had its converter taken even though there is a lot full of cars. The car was old and we were looking to get a new one soon anyway, which I told them , and they didn't even offer to knock anything off of a new car as courtesy since my car got destroyed on their lot. They told me it could have happened if I had taken it anywhere else and I told them I didn't take it anywhere else, I took it to them, the dealership, because they are supposed to offer a higher level of service. He then told me that the spot my car was parked is where the employees park too. Well guess, what, you don't leave your car there overnight and also, you shouldn't settle for a workplace/employer that doesn't respect the value of your belongings. Avoid this place at all cost. read more

Bommarito Toyota ,the big dealer but they cant keep a good reputation ,me and my wife stop by there last week ,We want buy the Siena van preminum awd 45813$ .My wife deal with Samantha ,She drop the price down to 39300$&0% finiancing, to take that night,we went home ,and today I texted a massage to her about the car ,she agreed to sell the car with the offered price , I told her it the holiday weekend, I'm busy with work, if u make sure the price, I'll take time from work(I work in Imperial MO)and pick up the car Today,when I got there they change the price, she call the manager ,but he wasn't nice either,all I got was a "it was a mistake " a mistake BY THEM! that cost me a whole day worth of work, have massage she text for me below there read more

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My husband is a dying veteran dying of ALS he is bedridden he cannot move his body from the neck down he is a set of moving eyeballs that uses a talk machine to communicate. My son recently wrecked my forerunner and my husband wanted to surprise me with a brand new one so he went through this Toyota dealership and they not only sold him a brand new forerunner that we did not ask for but then they lied about it and blamed us. Upon inquiring why I didn't get auto start on my brand new forerunner that was one of my only requirements and requiring to have the vehicle licensed during purchase so that that would be done as well while inquiring about these items never been taken care of or handled I was met with the rudest woman who's ever answered the phone to me ever for any business let alone Toyota then I was transferred to a human name guy guy decided to hang up on me three times before I told him I was recording him and then he wanted to play halfway nice but he lied and said that we don't exist in their system so after getting nowhere with Guy and learning that they have stole from my husband my dying husband I am so disgusted I want to return this forerunner I don't wanna purchase with this Toyota dealership ever again there are plenty of Toyota dealerships out there my suggestion is no matter how long it takes to get what you want wait wait for whatever you want don't just go with somebody who says they're going to give you what you want and then turn around and sell you any old thing. I've never in my life disliked a Toyota dealership we have driven Toyota for the last over two decades we have dealt with Toyota dealerships all around the world this one in particular is terrible I would give them no stars but it does not allow me to!! If you don't want to be hung up on and treated like crap and told that you're yelling at somebody if you talk loud because, I talk loud and people tell me that I'm yelling at them half of the time such as the lady who answers the phone at this dealership that hung up on me roughly 9 times, and you don't want to be called a liar after purchasing a brand new forerunner not financing but purchasing the entire vehicle then go with another dealership because there's so many of them out there. Don't go with this dealership until I hear from the owner of this dealership and I hear that accountability was held on all parties I will not ever refer them to anyone!! Mad and disappointed is an understatement of my emotions right now they stole from my dying husband that's a veteran that is the very reason they even have a job but they don't care about that or about you or me or any of us they care about their pocketbooks first Toyota dealership I've ever run across like this!! V/R Jamie Tedford read more

If I could rate them a zero star I would this has been the worst experience I've ever had purchasing a car! They ruined my credit with 24 or more credit inquiries! When I specifically asked for 3! I am now selling that car and having the worst time getting my reimbursement for GAP insurance and refunding warranty! This is ridiculous! Go to a different Toyota in alton! Had a much better experience! read more

This is one of the worst dealerships I have ever visited. I purchased a used car after multiple back and forth visits. Initially I had a salesperson that would not negotiate on the car by even $100 off. I subsequently gave them another chance and purchased the car after the price dropped. As I was about to drive off I noticed that the navigation system was not working. I was assured by my salesman that the chip had been removed and I could return the next day to retrieve it. (HUGE MISTAKE!!!!!!!) The next day, the chip/navigation supposedly was not included with the car, even though it had been advertised with it and the salesman said it was included. When I called to talk to the used car manager, they would only give me his voice mail. I would NEVER ever recommend or buy from this establishment ever again. Do yourself a favor and keep driving. There are other more reputable establishments. read more

Got me in for an oil change in short notice. I was traveling through from out of state and my Tacoma 2018 needed first oil change. Very happy! read more

Bommarito Toyota - They got me in for an oil change on short notice. I was traveling from out of state and needed my first oil change. - Auto Parts & Supplies Near Me - Hazelwood, Missouri

Thanks so much for your help John Lane! Best person ive ever worked with in the car industry! I recommend this dealership to anyone! All the staff was patient, helpful, knowledgeable, speedy, the list goes on! I love BOMMARITO TOYOTA! Thanks again y'all!! read more

I would rate them as the best line of dealerships in St. Louis. I've. Ought two cars from them so far and had great car buy process both times. read more

BEWARE! I went the first time and had no problems, put my trust in them after that. The 2nd time i came and after i received the car back i noticed my car was salvaged through all my belongings, my binder was dug through and the phone charger cord was stolen, the electronic components to my stereo were broken as they were messed with (and mind you this is something i cant see being an accident with how sturdy everything was in place, aside from the fact the parts they were required to work on were no where near the area of my broken items.) The wiring along the doorpanel was reached into and for no reason just yanked and pulled out of place. When i call to explain my observations the guy shows no care of concern and merely makes excuses stating noone there would do that, which is Incredibly insulting considering the given condition it was returned in. Apparently he doesnt know his employees too well. If you decide to go here ensure you empty your car beforehand, and pray you dont get the wrong guy. Went to the dealership because many other places cant be trusted, i made the mistake of assuming the dealership wouldnt have these problems.. Shame. Best wishes. read more

Had more problems with my FJ Cruiser after taking it here. Never had issues before. Charged me for parts they didn't put in. They never answer the phones. Labor costs are ridiculous. Bommarito Honda across the highway is far superior to this place. read more

DO NOT BUY USED CARS FROM Bommarito Toyota EVER!!! They DO NOT stand behind there cars at all. Also no one will call you back after leaving multiple voicemails and emails. They also will not honor the referral bonus and test drive bonus. Matt McManus was who I was working with, the sales manager. Talk about horrible customer service as a manager to not call their customers back. Will never shop at Bommarito ever again. I will also tell everyone I know not to shop there. For sure at the Toyota dealership, also don't work with Matt. What a waste of time. Super disappointed read more

THE CAR I BOUGHT AT BOMMARITO TOYOTA MAY HAVE BEEN IN A FLOOD AND WAS FIXED UP AND RESOLD!! They say everyone gets finance. This is true but buyers beware!! We bought a 2011 Chevy equinox only eight months ago. Within the the first couple of days we where back in there because the car had a jerking motion when stopped. Then a few months go by and the motor on the windshield wiper went out!!! NOW the transmission has gone out!!!! I know this can happen when you buy a use car but it was brough to my attention, rust around the bottom inside of the doors. I think this car may have been in a flood. I don't know for sure but that is one sign that a car was in a flood. My other Chevy dose not have rust on the bottom inside of the doors and its older?!? So now I am stuck with a unworkable car without a warranty but they made sure I had gap insurance. We should have gone back to Lou Fuse in St. Peter's. We have never had any problems with our other used car that we bought from them and again no rust on the inside bottom of doors. They also gave us free oils changes for the life of the car. read more

One of the managers was so pushy, about selling the car, he tried confusing me with a calculator. If I put a down payment on a car. Have a 5 year loan. Divide the remainder of Value of the Car by the five year loan. It's a simple equation. That rude man put that calculator within inches of my face. What a disgusting breed of people work at Bommirito. I wont trust someone that treats my time this way. If you think you can do car sales with a simple Office Calculator then you better not be Wrong. read more

I hope you never need anything from these people on a weekend. I called and left messages with two different people, explaining my dilemma and asked that they please call me back. I'm now five days out from those messages and still haven't had a callback. I guess since they already had the sale no further customer service was necessary on their part. I might add that sales was fine. Post sales issues not so much. read more

I had a great experience buying a new Tacoma here. 3 hours total time at the dealership. Disclaimer my technique for buying a car is to deal solely with an internet sales manager and NEVER set foot in the actual dealership until it's time to simply sign documents and drive away. This means that the exact price of the car, the exact terms of the finance, and the exact price for the trade have already been agreed to by all IN WRITING BEFORE the dealership puts a document on the table to sign. If the dealership is responsive, this can come together in about a week of e-mail communication. Thereafter, provided the documents mirror the content of our e-mails, we're good. Otherwise, walk away. In this case, I also showed up with an active KBB purchase offer for my trade. I was impressed that without protest, Bommarito gave me the full KBB "good condition" trade amount of $20,500 for my 2012 Tacoma. Everyone at Bommarito was professional, accommodating and to their credit, did NOT present with any of the irritating BS gamesmanship we've all experienced at car dealerships e.g., "bait-and-switch." Bommarito ultimately, improved my finance APR substantially over what we initially established. I got the sense that the leadership (Mr. B. I presume) exerts considerable influence over the staff at the point of customer service. Bommarito seems to understand that a straightforward, honest transaction is the right answer. read more

This is my third Toyota, and I dealt with Barry Brash. He'd sold us a previous Toyota, and I was very comfortable going back to see what he could offer. I had some pretty specific ideas on what I did and didn't want, and found the right car. Barry was very straightforward and easy to deal with, and I'm pleased with the experience. But they really need to do something about updating the waiting area for service - they're lagging behind others in the area. read more

Great sales, great service, great staff. Having been a repeat customer at Bommarito, I'm happy to say I was just as pleased the second time. Everyone was friendly, knowledgeable, and helpful. All around positive experience. read more

Great working with Barry Brash and all of the folks at Bommarito. They were terrific and I highly recommend calling them!

Penny wise pound foolish. As I was driving I felt a misfire, check engine light immediately came on and so I took to Bommarito Toyota and assistant manager Glen Eldridge. $600 later and spark plugs and coil replaced I felt another misfire less than 1 week later. The check engine immediately came on again. I took the car in and they said I needed a new gas cap (my gas cap is less than 2 years old and I bought thru them). They weren't able to determine the cause of the misfire I felt though it was the exact same behavior. I was "ok" with the bill until I saw they charged me another $100 for the diagnostic. I let that be known. Glen stood ground on the diagnostic, saying the 2 check engine lights within the week are not related, We of course calmly disagreed. I told him it was his decision but it could cost them thousands of $$$. I've spent close to $3k in repairs with them/Clay Cooley in the last 4 years. Glen was so fixated on being "right" that he lost sight of the neighborhood trust and relationship side of business. I told him consumers associate the dealership with their repair center even if they're considered separate. If a consumer doesn't trust one side it doesn't trust the other side. I'm for sure not buying a car here either let alone further repairs. read more