I give St. Francis 5 stars for doing what they can to keep all safe during this Pandemic…read more As you enter the hospital you are stopped ... for covid screening. ( temperature taken and ask the covid questions) If you are cleared to come in they give you a band letting all know you passed the screening.. Oh and the Valet is closed of course.

I am caregiver for an 85 year old man who recently began displaying all the symptoms of a severe…read moreUrinary Tract Infection; confusion, loss of balance, urinating a strong, dark, urine. He has issues with dehydration. He took a fall this week and twice last week. I am only part time. The squad came and took him to this dump. He has been in there since this past Monday with no real answers. First they were looking at normal pressure hydrocephelas, where cerebral spinal fluid backs up, and begins creating neuromuscular issues, such as with balance, gait, mobility, and mental processing. We were told a small shunt would solve the issue, confirming it would be determined with a spinal tap. Upon visiting yesterday, he was NPO, which we thought meant he was scheduled for the procedure. He also had an MRI to rule out any cerebral issues or seeing if the falls did any damage. Now, they seemed more concerned about his cervical spine and doing some overpriced surgery that could kill him, while completely ignoring any of the neurological issues previously discussed. Aside from that, he had a few accidents after they removed the Foley Catheter and his current inability to feel urination or defecation until it is too late. He was bullied by an overnight nurse for pooping on himself twice, and they are withholding fluid and food for no reason. No procedure has been scheduled, giving cause for starving him and making his dehydration worse. I hate all things Bon Secours. They almost killed me in 2017 in Mary Immaculate in Newport News, Virginia, after telling them I had a previous bad experience with nerve blocks. I had a reaction to the on-board Scalene nerve block that sent me into liver failure. This place sucks. It may look like a nice place, but it's a sh*t hole. If you love your family, take them to Chippenham or Johnston-Willis.

8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

Very nice hospital, good staff. Check it out. It's award winning. And they won't let you forget it.read more

From checking in to meeting with the PA, they were very friendly, professional, and helpful. Since…read moreI'm new to the area they provided recommendations for Family Doctors and OBGYN's. The Martin's Pharmacy is next door so I didn't have to wait long for a prescription.

9 am on a Sunday and no one opened clinic. Unreliable hours. Not impressed. Called phone number to…read moretry to get more information but the hours were listed as 8:30 to 4 talked to a live person at the Hull street location who did not know why the Charter Colony location was not open. Left and went to another urgent care.

Unfortunately, I have had many visits to this location, but each time the service has been great…read more This time I went, and they were doing some renovations. With the renovations, everything is literally a mess: wet paint, random contractors in and out. ,As a result of all the moving parts, the wait time was more than advertised. When I arrived, the wait time was 15 minutes, but it took closer to 40 minutes to be seen. Once I got to an exam room, everything went sort of quickly from there. My vitals were taken, I received an X-ray, talked to the doctor, and got a splint in 30 minutes or less. Overall, the care was great, and the doctor and staff were thorough and knowledgeable. Once renovations are complete, I am hopeful the process will be more streamlined.

I will NEVER GO HERE AGAIN…read more My son is disabled and they threatened to call the police on him when he was returning my brace. DO NOT GO HERE IF YOU HAVE A DISABILITY. Improper fit for a $200.00 knee brace that slid to my ankle and became a trip hazard. Went back the next day with the brace and a letter. I asked my son to bring it inside because my torn Miniscus was burning. They would not take it, wouldn't let him leave it, called it " his trash", threatened to call the police. He ran out of there. The bag with the brace had a letter in it from me. I told my son to throw it on the sidewalk in front of the clinic. I was in severe pain and didn't drive 30 minutes for this. I had already found one I got 18 months ago in Blacksburg. It stays up. They changed my Ortho Doctor appointment to that I had in 4 days to March. It has been two weeks of excruciating pain already. The Diclofenac pills that the physician assistant ordered do NOTHING. It hurts worse. Inconsistent care quality. I had made a plan with the Ortho Virginia knee department to go to Ortho On Call first and the see a real doctor in a few days. They pushed my appointment back 2 1/2 weeks! I changed it back to the same day myself. Useless.

The communication on this office is horrible. Doctors don't look at your chart. Phone hold times…read moreare very long. Doctor care Is okay, nothing special. I received a request for a google review before I ever received a call to see how I was doing after experiencing a traumatic miscarriage. Some nurses are better than others.

They didn't take my concern for spotting during pregnancy seriously and just shooed me away. I…read morecalled on a Monday and wasn't able to get blood work done for a hcG level test on Thursday due to the holidays. Sure enough my hcG level of 208 from Tuesday (when I did LabCorp ondemand) went all the way down to a 48, so more than likely I am suffering a miscarriage. If only they let me get blood work done when I called at first, they would've caught the potential miscarriage early...