Incompetent physicians and incompetent billing. Biling department submitted wrong NPI and wrong…read morecode multiple times - even after Anthem reached out to explain what was needed. Ended up filing with Better Business Bureau. Additionally went to another physician that that stated I needed strong antibiotic for bronchitis when this group did not want to give antibiotic at all. Don't chance this group with your family.

There is no care or concern for patients here. Horribly insensitive, bureaucratic, and dishonest…read moreabout care available and administered.

Minute Clinic was great! I needed to get some vaccinations and it was super easy to make an…read moreappointment through the app. I checked in at the kiosk when I arrived and was immediately taken back by the NP Liz. Liz was super nice and made me feel really at ease. She took care of my paperwork quickly, gave me the necessary vaccines, and got me on my way. From check in to check out, I was there less than 15 minutes. I was a little nervous about the needle, but I didn't feel it much at all. She was great! I would definitely come back to this Minute Clinic in the future. I'll just make sure to make an appointment to avoid a long wai

Have an appointment. Was the next patient on the list, they called the next one down???? We had a…read more10:50, it is now 11:30. Not sure what is happening.

The tvs are blasting in the waiting room so if you are feeling poorly that's not going to help…read more The receptionist was fine albeit curt. The lab tech who took my vitals asked me if I wanted to see a Dr (what??) and also didn't understand when I said I didn't know the date of my last period because I had a hysterectomy years ago. He asked me what a hysterectomy was. So yeh. The Dr came in without so much as a "hello" or "kiss my a**". This guy mumbles or has such a thick accent that I couldn't understand a word he said so I waited until he printed out the little directions to see what his diagnosis was and what to do about it. Total cluster. I should have waited to see a real doctor during the week I suppose. Also they printed out something about high blood pressure for me. My blood pressure was 121/66 -?

We have used this facility for 20 years. They haven't cleaned or remodeled since so the cleanliness…read morehas dissolved quite a bit. Another issue is the staff taking up all the close parking spots negating customers to having to park farther away. Not good for customer service. If you don't care about pt's before you get to work, you're not gonna care for them inside.

From checking in to meeting with the PA, they were very friendly, professional, and helpful. Since…read moreI'm new to the area they provided recommendations for Family Doctors and OBGYN's. The Martin's Pharmacy is next door so I didn't have to wait long for a prescription.

9 am on a Sunday and no one opened clinic. Unreliable hours. Not impressed. Called phone number to…read moretry to get more information but the hours were listed as 8:30 to 4 talked to a live person at the Hull street location who did not know why the Charter Colony location was not open. Left and went to another urgent care.

This has always been a little hidden urgent care gem. The people are usually very nice and the…read moreplace is pretty empty. The perfect spot for when you are sick and want to get in and out without waiting. They also offer appointments. So I made a Sunday appointment and 15 minutes later I received a call back, that the establishment did not have a provider on staff for the day (ie: doctor etc). Ok no Sunday help for me. I was able to reschedule for the morning. The waiting room was virtually empty and I still had to wait 35 minutes from my appt time before I could meet with the nurse. But once you are back there, things roll fast. And they have some of the best Drs. So even though you will wait, even with an appt... it's a great place to go when you are sick

Do not go here they will just rip you off for money. No one there should be allowed to practice any…read moretype of medicine definitely bottom of the barrel people and Dr's who can't get a job at a real office. I went in for my dot physical they scheduled it went threw the whole process to find out the Dr that was in that day doesnt do them, I was told to come back two days later to see the Dr who does. I was told I wouldn't be charged for two visits since it was their mess up. We'll wouldn't you know now I payed for the first and second visit $200 for a dot physical that should have been $100 and done in one day.

Have been a patient for 20 years. Dr. Decker and staff are knowledgeable, caring and professional…read more They take the time necessary to listen to you and then provide the counseling and/or medication required.

I gave one star only because there isn't an option for zero…read more Family Practice Associates was my primary care provider for the past six years--and prior to that, I was a patient there for another seven years. Unfortunately, my most recent experience ended that relationship. During a recent visit with a PA (whom I was seeing for the first time), he relied on lab results that were over 15 months old to conclude that I needed to be placed on a statin and switched to a different blood pressure medication. What was particularly concerning was the complete lack of a measured, evidence-based approach. A reasonable starting point would have been: "Your last labs showed elevated cholesterol--let's order updated labs to see where things stand today and then discuss next steps." Instead, the conclusion was immediate: I should begin a statin. For context, I scheduled the appointment simply to refill my blood pressure medication and request updated labs to evaluate several health markers I've been actively working to improve over the past year. Without asking how my current medication was working, the PA stated he wanted to switch me off Losartan--apparently unaware that another physician in the same practice had already adjusted my medication two years ago with excellent results and zero side effects. When I pointed out that the lab data was outdated and that I preferred to obtain current labs before making medication changes--particularly starting a statin--I was subsequently dismissed as a patient. Not for nonpayment, not for disruptive behavior, but for questioning a recommendation and asking for updated clinical data. Professionalism: none. Bedside manner: unacceptable. A special acknowledgment goes to the "Practice Manager" for finalizing what was already set in motion. The approach to patient care, clinical judgment, and basic professionalism here is deeply lacking. There are far better providers in the area worthy of a patient's trust and investment.

I give St. Francis 5 stars for doing what they can to keep all safe during this Pandemic…read more As you enter the hospital you are stopped ... for covid screening. ( temperature taken and ask the covid questions) If you are cleared to come in they give you a band letting all know you passed the screening.. Oh and the Valet is closed of course.

I am caregiver for an 85 year old man who recently began displaying all the symptoms of a severe…read moreUrinary Tract Infection; confusion, loss of balance, urinating a strong, dark, urine. He has issues with dehydration. He took a fall this week and twice last week. I am only part time. The squad came and took him to this dump. He has been in there since this past Monday with no real answers. First they were looking at normal pressure hydrocephelas, where cerebral spinal fluid backs up, and begins creating neuromuscular issues, such as with balance, gait, mobility, and mental processing. We were told a small shunt would solve the issue, confirming it would be determined with a spinal tap. Upon visiting yesterday, he was NPO, which we thought meant he was scheduled for the procedure. He also had an MRI to rule out any cerebral issues or seeing if the falls did any damage. Now, they seemed more concerned about his cervical spine and doing some overpriced surgery that could kill him, while completely ignoring any of the neurological issues previously discussed. Aside from that, he had a few accidents after they removed the Foley Catheter and his current inability to feel urination or defecation until it is too late. He was bullied by an overnight nurse for pooping on himself twice, and they are withholding fluid and food for no reason. No procedure has been scheduled, giving cause for starving him and making his dehydration worse. I hate all things Bon Secours. They almost killed me in 2017 in Mary Immaculate in Newport News, Virginia, after telling them I had a previous bad experience with nerve blocks. I had a reaction to the on-board Scalene nerve block that sent me into liver failure. This place sucks. It may look like a nice place, but it's a sh*t hole. If you love your family, take them to Chippenham or Johnston-Willis.

Healthcare and staffing has deteriorated over the years I have been there. Many years ago when I…read morestarted there with Dr Susan Scharf, the care and attention to detail was wonderful. There is no assistance offered by staff to transition to another practice. Very unprofessional way to run a practice

BEST EVER! It is comforting to know that my doctor and…read morestaff is always looking out for me, and that I can see her when I need to. The ultimate in medical care, and access to specialists that are the best of the best! Yes, there is a membership fee, but I am glad to pay for the assurance that my medical team is there for any health concerns that may arise. Highly recommend!