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    Bon Secours Fastcare Charter Colony

    2.0 (3 reviews)
    Closed 8:30 am - 8:30 pm

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    10 years ago

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    Bon Secours St. Francis Watkins Centre

    Bon Secours St. Francis Watkins Centre

    2.4
    (24 reviews)
    0.6 mi

    8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

    While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

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    Dr. John Hennessey IV, MD  The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.
    Dr. John Hennessey IV, MD The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.
    Bon Secours St. Francis Watkins Centre

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    Ortho On-Call

    Ortho On-Call

    2.6
    (38 reviews)
    0.8 mi

    Unfortunately, I have had many visits to this location, but each time the service has been great…read more This time I went, and they were doing some renovations. With the renovations, everything is literally a mess: wet paint, random contractors in and out. ,As a result of all the moving parts, the wait time was more than advertised. When I arrived, the wait time was 15 minutes, but it took closer to 40 minutes to be seen. Once I got to an exam room, everything went sort of quickly from there. My vitals were taken, I received an X-ray, talked to the doctor, and got a splint in 30 minutes or less. Overall, the care was great, and the doctor and staff were thorough and knowledgeable. Once renovations are complete, I am hopeful the process will be more streamlined.

    I will NEVER GO HERE AGAIN…read more My son is disabled and they threatened to call the police on him when he was returning my brace. DO NOT GO HERE IF YOU HAVE A DISABILITY. Improper fit for a $200.00 knee brace that slid to my ankle and became a trip hazard. Went back the next day with the brace and a letter. I asked my son to bring it inside because my torn Miniscus was burning. They would not take it, wouldn't let him leave it, called it " his trash", threatened to call the police. He ran out of there. The bag with the brace had a letter in it from me. I told my son to throw it on the sidewalk in front of the clinic. I was in severe pain and didn't drive 30 minutes for this. I had already found one I got 18 months ago in Blacksburg. It stays up. They changed my Ortho Doctor appointment to that I had in 4 days to March. It has been two weeks of excruciating pain already. The Diclofenac pills that the physician assistant ordered do NOTHING. It hurts worse. Inconsistent care quality. I had made a plan with the Ortho Virginia knee department to go to Ortho On Call first and the see a real doctor in a few days. They pushed my appointment back 2 1/2 weeks! I changed it back to the same day myself. Useless.

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    Ortho On-Call
    Ortho On-Call
    Ortho On-Call

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    DispatchHealth Urgent Medical Care Richmond

    DispatchHealth Urgent Medical Care Richmond

    3.1
    (17 reviews)
    11.3 mi

    Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

    The clinicians and support staff came to my home and did a good job. I got the medications and lab…read moreorders I needed. However, followup was super challenging. Dispatch Health has a phone system that causes extreme frustration and it took me 5 tries to finally get a human being to talk to. Then she could not respond because she does not have access to the care records or results! I have to wait until the care provider calls me back on her personal cell which may appear like a spam call to my cell service provider so I may never hear from her again! This service is not for me!!!

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    DispatchHealth Urgent Medical Care Richmond
    DispatchHealth Urgent Medical Care Richmond
    DispatchHealth Urgent Medical Care Richmond

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    AFC Urgent Care Midlothian

    AFC Urgent Care Midlothian

    1.8
    (46 reviews)
    3.3 mi

    This has always been a little hidden urgent care gem. The people are usually very nice and the…read moreplace is pretty empty. The perfect spot for when you are sick and want to get in and out without waiting. They also offer appointments. So I made a Sunday appointment and 15 minutes later I received a call back, that the establishment did not have a provider on staff for the day (ie: doctor etc). Ok no Sunday help for me. I was able to reschedule for the morning. The waiting room was virtually empty and I still had to wait 35 minutes from my appt time before I could meet with the nurse. But once you are back there, things roll fast. And they have some of the best Drs. So even though you will wait, even with an appt... it's a great place to go when you are sick

    Do not go here they will just rip you off for money. No one there should be allowed to practice any…read moretype of medicine definitely bottom of the barrel people and Dr's who can't get a job at a real office. I went in for my dot physical they scheduled it went threw the whole process to find out the Dr that was in that day doesnt do them, I was told to come back two days later to see the Dr who does. I was told I wouldn't be charged for two visits since it was their mess up. We'll wouldn't you know now I payed for the first and second visit $200 for a dot physical that should have been $100 and done in one day.

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    AFC Urgent Care
    AFC Urgent Care
    Pediatric Urgent Care
    Pediatric Urgent Care
    Family Medicine

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    Family Medicine

    Bon Secours Fastcare Charter Colony - urgent_care - Updated June 2026

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