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    Bone-A-Patreat

    5.0 (3 reviews)
    Open 9:00 am - 6:30 pm

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    Animal Rescue League of Iowa - He's home and in his yard!! My rescue.

    Animal Rescue League of Iowa

    (23 reviews)

    UPDATED REVIEW: We…read moreare updating our original review because, after sharing our concerns, the Director of Veterinary Medicine, Dr. Cates, personally reached out to us and completely changed our experience with the ARL. Our original experience after adopting our 11-week-old kitten, Lola, was heartbreaking and extremely frustrating. When we adopted her, we were not informed that she had been spayed the day before, and we received little to no communication about her surgery, recovery, activity restrictions, incision care, warning signs, or follow-up care. Just two days after bringing her home, she developed a noticeable limp and an extremely high fever, which resulted in multiple veterinary visits and significant concern for her health. We were especially frustrated by our initial experience when we brought Lola back to the ARL for follow-up care. At the time, we struggled to get updates about her condition and felt like we were left in the dark about what was happening with our kitten. However, we want to recognize that Dr. Cates took our concerns seriously and stepped in to make sure Lola received the care she needed. She personally reached out to us, kept us updated over multiple days, called us with updates, answered our questions, and made sure Lola received appropriate veterinary care. Most importantly, Dr. Cates provided the care and attention that ultimately helped get Lola healthy again. We do still wish this level of care and communication had been provided from the beginning, particularly on Friday when Lola was first brought back to the ARL for follow-up. We wish we hadn't needed to leave a negative review in order for our concerns to be heard and for this level of communication to happen. That being said, we appreciate Dr. Cates reaching out, listening to our concerns, and following through with Lola's care. We are very thankful to say that Lola is doing much better. We hope the ARL can take what happened as an opportunity to improve communication with adopters. Complications can happen, and we understand that. What matters is making sure adopters are informed, supported, and included in their pet's care.

    Dogs got abandoned in my driveway by my daughter after I told her I can't take care of them and…read moreleft them, later one got off the leash and cops got called. Then the cops called the ARL the lady's last name was Oswalt and she acted very rude yelling at me when I was trying to explain what was going on. Eventually took the dogs after throwing a fit because she had to come get them.

    Bone-A-Patreat - petstore - Updated September 2026

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