Unfortunately- a very disappointing experience and we will not be returning.
Prior to even scheduling, I had sent an email to the boutique inquiring about costs. I specified the breed of my dog (goldendoodle) and the weight (65 lbs). I got an email response saying that the price could vary based on different factors (fair), but the starting price would be $99.
Originally made an appointment a few weeks ago that got cancelled the night before because the groomer got sick. Completely understandable, but disappointed we couldn't get rescheduled at any other location because we had a wedding and wanted our lil pup to look nice for pictures.
I called back a couple weeks after, wanting to give the salon a try, and scheduled an appointment. Person asked for the breed of the dog, and was able to fit me in following week. Easy.
The time I had scheduled conflicted with my work, so my father and sister took my dog the boutique for me. What a mess they had to deal with. For one- just prior to the appointment I got a call from the shop asking if my dog could be brought in 1/2 hr earlier. They accommodated to that. Then upon arrival, they were told that they were expecting to groom a mini goldendoodle and not a standard size one, and it would be very difficult for them to be able to fit my dog into their schedule. From the way my family portrayed it, they said the groomer also made it seem like we lied about the type of dog we had when scheduling. Then on top of that, they said because of her size she would have to be charged $114 (a contradiction to the initial inquiry). My family didn't stress about the price change, as they just wanted our dog to be groomed. After a lot of back and forth, the groomer finally agreed to groom our dog and specifically said she was doing it as "a courtesy." A courtesy? Excuse me? We made an appointment to get our dog groomed and showed up as scheduled. You're doing what you were expected and getting paid to do, it's not a "courtesy."
My poor dog stayed from the Salon from 1-5:45 pm to be groomed!! And my sister received multiple calls being told they need to push the pick up time. And the outcome was nothing special. In fact, we had better grooming done at Petsmart in the past for much cheaper. Ended up getting an extra charge for matting even though our dog barely had anything (we comb her daily). Even if she was more matted, I've never been charged extra for it at other salons. I've only been told our dog needs to be shaved more than what we wanted in order to get rid of the matting.
My sister calmly expressed to the front desk and groomer her disappointment with her experience, and she received a lot of excuses and blame from them.
To top it off, like it was stated in another review, my dad and sis drove away only to realize in the car that my dog's collar was missing. When they went back to the shop to get it, the groomer even had an excuse for that! And said that my dog was so excited so she got distracted and forgot to put the collar back on.
Very disappointing and unprofessional experience. read more