Absolutely would not recommend service is horrendous the billing department has no idea what there doing, make serious mistakes

Dr. Hitu Punj at the Bonnie Doon Dental Clinic is an excellent dentist. The desk staff are helpful and courteous. My thank you to Dr. Punj and Assistants for their kind and professional care. read more

This is the worst clinic I have ever been to in my life. when I called to book the appointment , I was told over the phone that , yes, my benefits would cover a filling that I had to get. I was also asked to send current X-rays. When I got there, they took me back, the dentist came in and didn't even look at the X-rays , looked at my tooth for 2 seconds and said "yep, I see what we need to do". He then proceeded to the filling and put in the white filling. After it was all done, I went to the front and was not only billed for an "emergency exam" - which nobody informed me of, and that my coverage was only for amalgam fillings . I had to fight with them for an hour about how their communication allowed me to believe that I was covered, that nobody told me about an exam, the doctor didn't even look at my X-rays even though they were required (or else I would have to get them done there), and didn't discuss what kind of filling I wanted or what I was covered for. Jump to now, a week later, and I have throbbing pain in that tooth all day long. I made an appointment to have it looked at by another doctor to see if there is an infection present. They turned me away because I was a close contact to someone with covid 20 days ago. I don't have symptoms of any kind, passed all screening processes- including temp check, and all of their policies say 14 days. I followed all procedures and guidelines that AHS requires and was still turned away in pain. They said the best thing they can do is give me a prescription in case its an infection-without looking at the tooth or knowing anything about it, and that I can come back in 6 days because apparently their policy is 24 days from exposure? I then called back and asked for everyones names and was told everyones name but they wouldn't give me the managers name because of privacy. DO NOT SEE ANY OF THE DENTISTS IN THIS OFFICE. read more

On Dec 19 2014, this clinic billed me at $150 for 15 to 20 mintues of teeth cleaning service. The manger said: I stepped into the service room at 9:28 am and stepped out of the service room at 9:51 am. Every 15 mintues of cleaning service counts as one scaling unit. Once the time ticks into another 15 mintues, no matter another 5 or full 15 mintues, the clinic should bill me for another full scaling unit. She could make an exception to bill me the extra 5 mintues as half unit. What matters is that: I need to come back to finish up my teeth cleaning and will be billed for another $75. My appointment was scheduled at 9:15 am and the hygienist show up after 9:28, the last time that I read the time in my phone. The hygienist asked me to get up from the dental bed right before 9:50 am, 10 mintues away from her next appointment. She said: you need to return for polishing anyway. It turns out that the next appointment was cancelled and she should continue to finish me up without any extra charge. However, she chose to let me return for extra charge. I usually receive cleaning once a year for 30 mintues cleaning and another 15 mintues polishing. My last cleaning was done in July so that 30 mintues of cleaning should be enough. I did not expect to pay $300 when I normally was charged at $150. The manager kept explaining to me that: the insurance company is paying the most, two more scaling units of charge only cost me another $40 out of my pocket... The entire feel of the professionalism and ethical issue has brought into my attention... read more

HORRIBLE HORRIBLE HORRIBLE! Do not go here, unless you want to sucked for your money. Most rude bunch of receptionists ever, worst customer service I have EVER experienced at a dentist office. Don't expect to walk out thinking you have paid your bill, until 2 months down the road they realixed they made a mistake and suddendly you owe them over $200.00. No apology, no explaination other than "this happens" and all they got to say is we take credit card over the phone. Save your time a energy, there are plenty of other dental clinics in Edmonton. read more

This clinic over charges for dental work, and results in payments out of pocket even when covered by insurance. A dated and droll interior, feels like you are in 1950's Russia. Unfriendly staff and the dentist clearly was just looking to charge a fee though was totally disinterested in any real health advice. Poor service, high prices, rude staff. Worst dental experience ever. read more

This is without question the worst dentist office in all of Alberta. I had a dentist there inject freezing and immediately try to start extracting teeth without allowing the freezing to take effect. I also told him the freezing takes a little bit longer with me to take ahold. He told me I have a root canal after this and I don't have time to wait. Stay away from this dental office. Take care read more

Heinous staff, heinous service. I was waitin in the dental chair for 46 mins aftter my scheduled appointment to even see a dentist. Still appalled with how awful the service was. read more

Well if you need a dental clinic with hours this is the place. They are open 7 days a week which is great cause it caters to your schedule. My understanding is there is a group of dentists that work out of there so even if you are available one day and your dentist isn't there is one who can quickly fill in. They have miniature tvs in the ceiling allowing you to pay attention to that and hardly notice your getting work done. I had a root canal done at 10 am on a Sunday, no one believed me that I had a dentist apt at that time, but it was true. After my visits my mouth felt fine, not like some other dentists where I walk out and feel like the dentist from Little Shop of Horrors just butchered me. They email me my receipts which is great, cant lose those. I'm not sure if there's a set price across the board with all dentists on price but my visits here were reasonable and they accepted my insurance ASAP, which subtracted from the total bill right there. read more

In the beginning of December I had a horrible tooth ache over the weekend. I could only find two dentists open on Sunday in Edmonton. This dental clinic said they could get me in quite quickly. They told me to arrive 15 mins early to fill out the paper work. That actually only took five mins and I sat there for another 45 mins. Once I finally got in. They took a few x-rays and the dentist came in. He asked me a few questions and recommended that I go see my regular dentist the next day. He did freeze my mouth and gave me a prescription for some antibiotics and T3. I had to pay for the x-rays and exam out of my pocket since the insurance companies aren't open on the weekend. I called my dentist the next day to make an appointment and they asked me I could get my x-rays from Bonnie Doon, because what was the point of taking them again. So I called the dental clinic up and they said they would get back to me within the hour, hours later still no call. So I called back, and they said they can not give them to me unless I pay the $25 duplication fee. They suggested that I just get the x-rays done again since my insurance will pay for them. I am now trying to submit my original dentist expense to my insurance company to be reimbursed. But of course no one is getting back to me. I feel like it was a total waste of my time and money to go to this dental clinic. Especially since the dentist just told me to go see my regular dentist. read more

This dental clinic has good hours in the mall and it is convient, but the teeth cleaning and other teeth related works are not that good. The worst thing is that they can use your personal information to destroy your credit if you switch to another dental clinic due to the bad cleaning experience there. read more