What a great experience heard about Bonobos. were in San Francisco so we decided to go to their shop the girl there was very helpful. I was looking for some pants she sized me up and they fit like a glove ordered two pair and we are out great store. Will come back. read more

The people are nice. They make you feel attended to and make the experience feel a bit fancy. But the product is crap. Fits that don't fit, problematic shipping, and after just a few cleanings everything fades and loses shape. I'll stick to other brands. They'll be gone in two years. read more

I have visited this store 3 times now, and every time Mario has provided incredible and efficient service. Not only does he ensure that I walk out with the clothes that I'm looking for, he makes sure that I get the best price I can as well. I will be back soon! read more

Friendly, welcoming staff in a small but clean store with a great selection on display. Mario was extremely helpful and genuinely enhanced the experience. I left with two purchases and full confidence in my sizing. His professionalism and customer service stood out--knowledgeable, attentive, and never rushed or pushy. read more

I came by the store last weekend during the heatwave and was helped by Mario B. This was my first time going to a clothing store that provided tips and fashion advice on how to pick out pieces that complement each other. Mario had me try on clothes that best fit my body type and definitely made sure that my girlfriend and I were comfortable in the store by giving us water to cool down during the record breaking heat. After an hour of discussing my clothing needs, we found the right outfits for the wedding I'll be attending. Needless to say, I came here for the clothes but was completely taken away by the excellent customer service Mario provided! read more

It's hard as a man to go shopping. Luckily my wife took me and MARIO helped us out big time. He patiently helped me try on about 6 different dress shirts and found the right fit. The first shirt I tried on had a 16'' neck which i thought was much too small. Then all the 16.5" necks made the shirts too baggy. He encouraged me to try on a 16" neck with a slightly different length and it fit perfect!!! then, combo'd some nice pants and a bonus shirt. trust him and would go again. read more

I recently visited a Bonobos store while traveling and was initially pleased to have the opportunity to try on their clothing in person. The store itself was small and somewhat cramped, with a limited selection of items available for browsing. Despite the tight space, I managed to find a suit, a few shirts, and a blazer. The fit in the store seemed acceptable, though a bit snug; the salesperson assured me this was the intended style. However, when the items arrived at my home via their central shipping, the fit was much worse than expected. The suit pants were uncomfortably small, and the suit coat restricted my arm movement. The shirts were too short, riding up when I walked. I decided to return the items, but quickly realized there was no packing slip included in the shipment. Additionally, their website only allowed exchanges for the same size-there was no straightforward process for returning items for a refund. The return process itself was frustrating and inconvenient. There was no direct customer service email, phone number, or chatbot available, only an online form that provided little to no assistance and no confirmation of receipt. I was required to print my own return label and find a shipping location, which was not always conveniently located. Overall, my experience with Bonobos was disappointing, especially regarding their return policy and customer service. If Bonobos wants to maintain loyal customers, they need to make significant improvements to their in-store selection, sizing accuracy, and, most importantly, their return and customer service processes. They do nothing to win back business. This is why men hate shopping for clothes, especially online. read more

The clothing here is excellent and the Bonobos staff works hard to find a size/fit that suits your body type. At the Union Square location, Kylim was so kind and helpful. She brought out tons of different options and sizes, and had many good insights into how the clothes should fit (e.g. tips on formal sleeve length and neck tightness that I've applied to some of my shopping elsewhere). Highly recommend going into the store to try some stuff on. Thanks! read more

Working with Jeff Haslam in San Francisco, made the whole experience terrific. Relaxed, professional, knowledgeable, personable, truthful... he made the experience easy. I also love that the shop is up on the second floor off the downtown main street, so it gives the shopping experience a feeling of being personal and intimate rather than an impersonal retail sale. read more

Popped my Bonobos IRL shopping experience yesterday. To be honest, I didn't know I was walking into a GuideShop as I just put Bonobos in my Maps app and walked to the closest one! I had only previously ordered some of their clothes online so I was excited to try some of their fits that I'd been curious about. I was assisted by the lovely Lead Guide, Ashley, and she offered the best suggestions and styles to try out. I was well taken care of and felt comfortable to try on things knowing I wouldn't buy them that day, but for future shopping purchases and be confident what sizes to get. I'd highly recommend coming to the Bonobos GuideShop and getting fitted by one of their helpful and thoughtful Guides. I left happy with some awesome new items on their way to ship to my home! read more

I was a fat guy visiting San Francisco, and all I brought was "soft pants" because my partner said we were going to have a "casual" and "relaxing" weekend. I needed some real pants! Bonobos, from the website, carries my size, but this place is for fine clothing, which is not something I'm interested in, but if that's your jam, good for you! They will measure you and send you your clothes. Their service was great, but I'm not interested. Conclusion: I had my soft pants weekend. read more

The company says they couldn't find pants that fit. Yup! There's only a few off the rack brands I can wear. Include Bonobos on my list. Got to fit a low rise on my waist or pants look like I'm an OG rapper. Gotta be tapered or I'm MC Hammer. And no "mama" Costco jeans, please! With great fitting and a super dope sales crew, I really don't mind paying for quality. I got sized perfectly and ordered in store for delivery. Free shipping and store returns within 30 days! read more

Went in for a suit fitting and must say - Mario is the freakin' man!! He made the entire process incredibly comfortable and smooth, and before I knew it we had a perfectly fitting suit ready to rock for my upcoming wedding. Could not overstate my recommendation of this location and Mario for your fitting! read more

This shop consistently goes above and beyond for their customers. I have been buying from Keneth (store manager) for years and he always goes above and beyond to ensure I have a great experience and that their products are represented well. I am beyond impressed with the professionalism of this shop, and quality of both their products and their employees. read more

I wanted to see if they had the pants they want, I need navy blue slacks for work. I have a pair at home they're divert nice. they said they don't sell it in store I was cool with that so I told them my size. They said it didn't work like that that I had to try to them on and they would tailor the pants to me so I did. When I got out of the changing room they said they didn't have pants my size, 32 30 a common size, that they're out of stock and asked me if I wanted black when I already told them I wanted navy blue for work. So the whole tailoring thing was a big lie they wasted my time making me take my shoes and pants off just to be disappointed when I could have just shopped online. Now I know but even though I like the pants it was such a shitty customer service experience I will boycott this store. You don't need 3 fucking air heads in a store that their whole job is going on a website. read more

Keneth was incredibly attentive, patient and knowledgeable! It was one of the best retail experiences I've had in years! While shopping online is convenient, having this retail location and representatives like Keneth and Mario, who can provide thoughtful and discerning advice, really elevates the experience with the Bonobos brand. Thank you! read more

Consistently, great clothing that you can find in your ideal fit. Ashley was super helpful in figuring out my styles, and I ended up ordering a bunch of stuff. Thank you so much! read more

Keneth, Thank you for your quick work to pull the jacket, scarf and shirt together for me just in time for our friend's wedding this weekend. I just finished modeling the new outfit for my family and they loved it! I am so very impressed with your company and above all the superb service you all bring to your jobs. It's really a breath of fresh air given the state of the service industry today. Thank you! Thank you! Thank you! The thought of having to wade through a department store is daunting and not nearly as enjoyable as it is to visit your store. I will be on the lookout for the survey and honestly, you have a customer for life! read more

It's not often that I get an experience where someone very knowledgeable helps me find clothing that fits me. Keneth was my guy here. Not only is he very welcoming but spent time and effort guiding me at Bonobos, which I greatly appreciate. I now have pieces that I love wearing and look forward to coming back for more. read more

I went to Bonobos just to pick up a new shirt, pants, and a belt. I was treated as if I was buying the entire store. Extremely professional sales associates and very easy process to be able to shop there. Without a doubt recommend their store. read more

Keneth is an amazing salesperson. This was the best shopping experience I have had in a long time. Thanks

Funerals are heavy stuff, and shopping for clothing for them can be really stressful. We were so grateful to have Ashley's help in finding comfortable clothes. We felt completely at ease and found several pieces we liked, which shipped promptly and fit great. Thanks for taking care of us! read more

Shopping is often an intimidating experience for me because I don't really know what I'm doing, and it's especially easy to fall into decision paralysis in a store like Bonobos with all its options. However, my guide Ashley Griffin, made it all a very friendly and smooth process. She patiently helped me find the right fit and patterns for me -- we tried on a few sizes and then once I was happy, we went through all the patterns on their tablet and ordered the ones that I liked. For most patterns, I asked if I could see them in real life to know what the colors actually look like, and Ashley always offered to search through the store to find it (and often found it). There were a few technical glitches such as the tablet not loading images or losing internet connectivity, but Ashley persevered by switching tablets and re-selecting whatever was lost. Overall, a 10/10 experience. read more

Bonobos - now a part of the Walmart family, has well fitting clothes at an upper middle class price point. The guide shop concept is very interesting. Try it on at the store (after making an appt.) and then they ship it to you. I made an appointment online, and went in for my fitting. It took about a half hour. The service was fantastic and they have many stylish options in several sizes. I struggle with style but my guide (I cant remember her name unfortunately) was fantastic. She was helpful in getting me set up with clothes that matched, fit and a suit that looks fly. They have 3 styles of pants(skinny, athletic, normal) and many styles of shirts. I walked out with a suit and 2 shirts for +\-$400; as a point of reference. I do not believe suits are not full canvas for you suit connisours out there - but as my everyday business wear this should work just fine! I'm interested to see how this suit wears with time, it seems like it should be pretty resilient but I'm deducting a star for the fact that you can not acquire items in their store. read more

Came in last to get some dire help after spending a few days and several websites trying to figure out what to wear for a summer wedding in Florida. Mario was SUPER helpful and friendly right from the beginning and throughout the entire consultation. He is exceptional at his job and I can't thank him enough. Lots of compliments at the wedding. Thanks Mario! read more

Ordered over $1,000 worth of clothes on 5/18 and it's still "being prepared in our warehouse". A friend ordered two items and they were delivered in 3 days. Ever since Walmart bought them out, their customer service has been HORRENDOUS. Go back to the Bonobos way .. current process is horrible and painful working with customer service agents. read more

My fiancé and I came here to look at groom's suits for our wedding and something to wear for the rehearsal dinner. My fiancé doesn't clothes shop often but Keneth was a star guiding him through the different cuts and fits to find what worked best for him and then exploring colors and fabrics in those fits. It made everything easy, digestible, and fun. We left with a suit and a rehearsal dinner outfit my fiancé felt good about. read more

I've been purchasing most of my wardrobe items from Bonobos for at least the last five years, maybe longer. The slim fit style of the suits, blazers, and shirts is very flattering and takes years off my apparent age. Most of my experience has been with the San Francisco guideshop, working with Keneth, who understands my sense of style and colors extremely well and passes on suggestions for my consideration. Whenever I've encountered technical problems, such as (for example) applying credit from a gift card, Keneth has worked quickly behind the scenes to make everything work smoothly. Since Keneth knows my taste and fit, he assembles orders for my review and sets up the cart so all I have to do is say OK. If ever I have a problem with fit, Keneth arranges for a very quick substitution. I couldn't be more pleased with the Bonobos product and service. I give my highest recommendation. read more

As a masculine woman looking for men's clothing that fits well, Bonobos is one of the main places I shop due to their wide variety of sizes and guide shop approach that helps you find your perfect fit. They have also always been super welcoming and friendly to me, and have never made me feel weird or othered for being in a men's clothing store. Keneth has helped me out twice now, and has a great eye for fit and patterns. I have been super happy with his service. He actually even stayed after closing time to help me get my order place this past time, which was truly above and beyond. The only bummer for me is their shirts don't fit quite right. I would love to see them add a more relaxed fit (even more than standard) so I can keep the right fit on the collar as well as have enough room for my stomach and hips. read more

I've been eyeing their pants online for a few months, mainly for golf. I settled in on the Highland golf pants and was about to order the slim in my size, but I decided that trying it on first would be a good idea, so I headed to the Guide Shop on my lunch break. When people get to a door, their instinct is to grab the handle and open it, which is exactly what I did but it didn't budge. I started to look around for a doorbell of some sort, but then saw a sign on the door to pull it hard for it to open. Finally inside, I jumped onto the elevator and ascended to the second floor to the Guide Shop. Right when I walked in, I was greeted and helped. I told them exactly what I was looking for someone went into the back to find my size. They pulled a different color but I was there to see the fit so that didn't really bother me. I tried the "slim" cut on and it wasn't the way I wanted it to fit so I was glad that I went there to try them on. They then gave me the same pair in a "tailored" fit and they were absolutely perfect. Exactly what I was looking for. A nice thin pair of golf pants that would do well in hot weather with a little stretch to them. I headed back to the office and ordered them online. What was strange was that I was going to just have them order it for me at the Guide Shop, but they said it was out of stock in the color I wanted. When I got back to the office, I selected the same color and size and they were in stock. I know their sales model is strictly online, but it would be nice to walk into this store and actually purchase something. Seems strange to walk in wanting to buy a tie, see the one you like right there, have to order online and wait. It is what is. Other than that, the service was beyond awesome. read more

I needed a suit for a graduation ceremony. Went to Bonobos 3ish weeks before the event which I acknowledge is cutting it close for a tailored look, but the clerk was supportive and helped me pick out the right suit for the event. Now the rough part. I'm a bigger guy, not huge, or at least I don't think I am, the suit I ended up being sold was just outside what I wanted to get, but dealing with my covid weight gain I felt I needed to make the compromise. I was told they'd have my suit ready and delivered to me the week ahead of my trip. Instead of arriving I was told two days ahead of the trip that my order was cancelled on their end as they're no longer making clothing for sizes above 40R. I was devastated, to say the least. I ended up going in a patchwork suit put together last minute, and feeling incredibly embarrassed the entire event in an ill-fitted suit. On top of this the refund for my cancelled order took weeks to arrive which deprived me of the funds to buy another suit, without being in the hole for over a grand total. Their clothes are cute, fashionable, and off qa decent quality. I guess it's fine if your a thin person, or at the very least have a waistline that they're still willing to cater to. read more

A big thank you to Keneth for helping me find a suit that I can't wait to wear. Keneth did an excellent job listening to what was I looking for and guiding me towards a suit that whose fit exceeded my expeditions. Bonobos is my go to for clothing (and now suits) that are comfortable and look good and I will definitely be back. Thanks San Francisco guideshop for the great customer service and fit advice. Finding this suit was the highlight of my day. read more

I bought two pair of the Weekday Warrior pant at Nordstrom and liked them enough to want more. Unfortunately Nordstrom like other stores is closed and I required them asap for a new gig. The slacks came after too long a delivery period and.....THERE ARE NO TAGS WHATSOEVER on the slacks..nothing. They were so wrinkled and creased I couldn't steam them and to make matters worse..they are stained! WHAT company does this? STAY AWAY FROM THEIR SITE...DO NOT ORDER ONLINE! TERRIBLE! BB read more

I absolutely LOVE Bonobos. I have been stalking them online for a while and finally bought some pants. I love shopping online but wanted to try the pants on and did so at their SF guideshop. Giovanna was very helpful and friendly. She was incredibly helpful as I looked at pants, suits, coats etc. I liked the ability to have a 1 on 1 session with someone helping me pick out clothes. I happened to have my girlfriend with me but if you are a single guy this is like having a girlfriend with good taste in clothes helping you out. My problem in the past had always been that pants were either too tight or too baggy. My solution was Hugo Boss clothes or Banana Republic slim fit but even Banana had shirts that were a bit too long or just a bit too baggy. I recently purchased $200 jeans at Nordstrom and I found that I liked my $80 Bonobos jeans much more and they fit way better. I have found that as Americans have gained more weight the sizing of pants followed so the fit of pants and shirts was not ideal for me at 5'10" and 180 lbs. I consider myself athletic and wanted clothes that were not super tight but fit my form well. If you are a 32 x 32 for pants you should be in luck as they may have your size as the samples in the store. Bonobos nails this fit concept. I love their jeans and chinos and I am currently drooling over the purchase of a Gramercy top coat and their Navy trench coat. Price-wise the jeans are moderately priced. I consider cheap jeans to be $30-$60, middle priced $60-$120 and high end at $120+. Bonobos jeans are around $98 and they usually have sales so it's a great price point for me and the fit is AWESOME. read more

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Great clothes, professional service (both in person and virtual) with friendly staff. Super-convenient system and a super convenient location in SF. Only negative is the price to quality. The shirts are about 20% to 50% more than they should be in my opinion. The 20% discount you receive on the first visit helps make this a fair bargain. The system is the following: Schedule an appointment (or just walk in) at one of their locations. Try on anything you like from their selection of clothing. A knowledgeable Guide will walk you through the entire Bonobos line and help you find your perfect fit. A Guide will place your order and it will be shipped directly to your home or office. No baggage necessary. Great return policy: 90 days cash back and up to a year for store credit. read more

Bonobos has an interesting business model: Their sales are 100% online, but they still have a handful of stores. You can't make purchases at the stores, but you can go to try things on. Their salespeople are incredibly helpful too and will make sure you know what size to order. Overall, this is hands down the best way to buy men's pants. Their approach is perfect for me: make just a few kinds of pants, but make them really well and in a ton of colors. Their core item is the men's chino. The fit is perfect. If you go with their stretch chino ($10 extra), the little bit of stretch in them makes them the most comfortable nice-looking pants I've ever worn. And did I mention they look great? Other items I've tried here include shirts and shorts. Their button-up shirts are decent - the fit isn't as good or as consistent as the pants. Their shorts are awesome - made exactly the same as their regular chinos. There are technically no "stretch shorts", but their line of golf shorts is supposed to be stretchy. I haven't tried those yet. All in all, this place is great! A few of my favorite things: - The fit is super consistent with the pants and shorts (shirts not as much). So once you know your size, there is zero guesswork involved with ordering from them in the future - They are constantly coming out with fun seasonal and limited edition items....think red and green pants at Christmas time, flannel-lined chinos for winter, or flower-printed chinos for summer - They offer 20% off to new customers - They have an awesome return policy: 90 days to get your money back, or up to a year for store credit And my only complaints: - They have some inventory problems. Maybe this is a sign that business is really picking up for them, but they always seem to be sold out of items I want, and there isn't a good way to predict when items will be back in stock (some are seasonal and don't come back until the following year) - Their default free shipping method comes from the east coast and is super slow (their expedited is very quick at least). This is frustrating when you've been spoiled by Amazon Prime - Shirt sizing has been inconsistent, and I've found the fit just isn't great for me (in comparison, J Crew is less expensive and their slim shirts always fit me perfectly) Give Bonobos a try! read more

Sorry but the execution of this store is pathetic. The main purpose of this store is to have you try on clothes for size before ordering. What's the point of having a store if they don't have the size in stock. I had to try on a completely different style of pant that still wasn't my size. "Sales" staff looked board and didn't really offer any help either. read more

This was my first visit to a Bonobos showroom so I wasn't sure what I was in store for. I've seen the advertisements and catalogues, but never went in. I decided to check it out, and made an appointment online. I got there a little early and was advised to look around until a stylist was free. Some things to keep in mind... You should make an appointment online. They didn't turn people who didn't make appointments away, but you get less personalized attention if you don't register. My Bonobos "guide" was Faye and she was great to work with. Most of the available shirts and sweaters to try on are in medium slim fit or small regular fit -- which luckily worked for me. They have a variety of pants, chinos, knits, ties, and suiting gear. As far as I know, they don't sell shoes. Their shirt patterns are particularly awesome. They have your standard gingham and stripe, but they also have funky floral (at least for spring) and color block pieces. I believe this is an all-year promo, but if you're a first time customer, you receive 20% off your total purchase which helps because the brand itself isn't cheap. When you try on clothes, you have a dressing room, but the mirrors are in the common area -- which was a bit strange. But I figured they did that so the stylists can see how they fit on you... and possibly to show off the display clothes to other customers. (That's my business's strategy guess!) I actually liked this because it created a communal feel and made shopping somewhat more enjoyable that way. Now having tried on the clothes, I went home and purchased them online with peace of mind. Overall, I was really impressed. Great concept, Bonobos. I'll be back! read more

I'm not really a fan of online shopping for clothes since you can never be sure about the feel, fit, and finish. The Bonobos Guideshop is a great way to get an idea of what the online shop promises. While I am trying to refresh my wardrobe, I was more interested in how this new online/in-person shopping experience would be. I made an appointment online through Bonobos' website. It's as easy as it should be. The guideshop is located on the second floor of a downtown building. The guideshop is almost exactly what I had pictured. Almost everything Bononbos is well displayed in a touchable manner. There are a couple of fitting rooms in the back with flattering mirrors only on the outside of the fitting room. I would've liked some mirrors on the inside of the fitting room so I could check out my out ass without having a Bonobos witness. You get to try on everything you'd like to. I tried the casuals, dress attire, and a suit with different mix and matches. My Bonobos guide-r was helpful in suggesting different options and styles. I would say that since you're dealing with a Bonobos representative they do try to sway you towards purchasing on the spot. I can't fault them for that. Ordering at the guideshop is essentially the same thing as ordering online but with a Bonobos guide-r behind your back. They said that if you order only through the guideshop you'll get 20% off your first order. But the truth is that you'll get 20% off your first order no matter what. I believe orders will come 1-2 days after online purchase. I did like most of the pants I tried on but I wasn't a fan of the way the suit felt and looked. Most of the shirts didn't feel worth the price. Although I found the Bonobos Guideshop experience to be good, I didn't entirely fall in love with the clothes once I tried it on. I'd love to see more details in the clothing and a less standardized look. It's all subjective. It's not entirely my style. More flavor? I'm not sure how Bonobos is that different from Gap or H&M or other retail online shops. I could easily go to the many other specialized boutique stores in SF and try on equally priced clothing. But that's why I try on clothes in-person, instead of purchasing online. Even though I didn't buy anything that day, my Bonobo guide-r did email me everything I liked along with the fitting sizes. We created a Bonobos account and added the clothes to my shopping cart, however when I logged back into my account the next day I found that the clothes were not saved. This was a bummer since I probably would have easily bought some of the pants on impulse. Some things that would help with the Bonobos Guideshop. 1) Use tablets or custom designed workstations instead of MacBooks to give it a less "in your living room" experience. 2) Have a guidebook at the guideshop to show all the color swatches. Maybe a takeaway so I don't have to look at your website. Maybe have already built wardrobes ready to go so I can pick and choose from the start, rather than build from scratch? 3) Give more incentive to buy directly from the guideshop rather than online. ___ If you're on the fence about Bonobos there's no reason not to try the Guideshop. I'm still not 100% sold on buying clothes online but this is a good start. read more

Amazing, attentive customer service. Important: this is a guideshop. Bonobos sells everything online. Imagine the website came to life in a real-live store with awesome stylists to help you pick out the right items. You buy everything through the website, but you get to try on all the fits and see the colors. I'd been eyeing Bonobos for a while; seen them online and in Nordstrom. They're simple, classy, and trendy, so that definitely appealed to me. Finally saw an awesome sale online with pants starting at $38. But how can I tell the difference between light blue and faded blue? I went into the guideshop on Grant St. to try out the different cuts and see which colors I liked. Elizabeth was uh-mazing! At no point did I feel any pressure to buy things I didn't want. I told her I was only interested in sale items, and that was fine with her. I guess that's the benefit of exclusively online transactions. We tried on the straight versus slim cuts, then washed chino vs. Oxley, then all the different colors. How awesome is it to have a dedicated stylist for a whole hour? read more