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    Bonsoir Linen & Down Studio

    3.0 (4 reviews)
    Ultra High-EndHome Decor, Tableware, Kitchen & Bath
    Closed Closed

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    6 years ago

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    6 years ago

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    9 years ago

    The staff is very unfriendly. They were preoccupied and slow to help, and then pretty rude.

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    10 years ago

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    Sur La Table

    Sur La Table

    2.3(23 reviews)
    3.6 mi
    $$

    There is good and bad for this simple purchase, I will begin with the good: I needed just one…read morespecific dish towel to add to a housewarming gift and placed the order online for pickup over the rainy Memorial Day weekend (this is how much I needed this $18 towel!). I received the notification that it was ready for pickup about 45 minutes later and off I went to the store. Three employees were at the register when I arrived on Sunday May 24th around noon: Basil (great name!), another guy and a young woman (brownish hair, a little below the shoulders with NO personality at all). Very friendly Basil went to the back to get my dish towel while Ms. No Personality scowled about needing my ID because telling my name and exactly what I was picking up was not enough. That is fine (note that I also offered to show Friendly Basil the bar code for pick-up from my email, but he probably had gotten my order ready because he knew all about it), but when I pulled out my license I noticed that she barely looked at it...... it's as if she just wanted to be aggravating for a moment. Well, she was. Here is an idea for her (and the store manager): "may I please see your ID" would be a REALLY polite thing to say! Or just that barcode, which I did just offer to show. 5 stars to Basil, 0 stars to the obnoxious girl

    We went for a work event to a cooking class. We made Chicken Thighs, Creamy Rich Risotto with…read moresweet peas and parm, an arugula salad and desert - Chef Rustic. The chefs were great and very patient with us. If you don't know how to cook, you'll definitely leave believing you can. Great tips from the chefs and it was such a great time.

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    Sur La Table
    Sur La Table
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    Crate & Barrel

    Crate & Barrel

    2.9(33 reviews)
    7.1 mi
    $$$

    " They have everything you need ; staff helpful and attentive "…read more The staff here is friendly and attentive. They had a sale of things 70% off . We came in for some kitchen items . We didn't know we needed but all in all we had fun . Thank you for the staff for being so helpful we are grateful . They have a big parking lot that free . So parking is not an issue .

    Customer service the clerk I dealt with was slow uninformed about the product whether or not the…read morelids that come with the glasses I chose were in stock. First they were then they weren't then he was confused about whether I could order the lids thru the store to be delivered to me via their website. He said yes he would go it for me as I waited and tell me how much shipping was then after painfully long time he said it wasn't possible to order the items and ...... a Half hour later I asked to speak with someone more knowledgeable a manager. He brought his manager up snd the manager began to defend the incompetence of his employee taking no responsibility for his ignorance of their stock or website ordering procedures. I left after having wasted close to an hour yo no avail. Then the mall which was pretty empty. Had no down escalators or elevators in working order. It seems like a fire danger. No exits. I was instructed by an employee of another empty store to go out using the Bloomingdale's escalator.

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    Crate & Barrel
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    Crate & Barrel in The Shops at Chestnut Hill

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    Crate & Barrel in The Shops at Chestnut Hill

    Bonsoir Linen & Down Studio - homedecor - Updated May 2026

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