This bag is 1 year old. It ripped at the seam where the bag and shoulder straps are sewn together. I emailed the company about a warranty or return, or even a paid repair on my behalf. Their response was: Buy a new bag. This is a TRASH COMPANY. The bag is in the landfill with their reputation. Loss: $150 read more

Boombah - Sports Wear Near Me - Yorkville, Illinois

I do not recommend buying from this company. I ordered a bat bag the defcon for my daughter placed the order, they took the money from my card gave me a confirmation number. Bag never showed up called to see what was going on, they canceled the order. Never sent an email or anything telling me the order was canceled. Asked why they canceled it they said fraud but they took the money off my card. Now I am having to wait for them to refund my money back. The customer service lady was rude. read more

I ordered a catcher's bag for my granddaughter. There was a delivery issue, not with Boombah, but with UPS delivering to my residence. However, once we changed the address to my business, the bag arrived quickly without any issues. I sincerely appreciate the great customer service and their persistence in getting my order to me. My granddaughter is thrilled with her bag. Thank you! read more

Boombah - Sports Wear Near Me - Yorkville, Illinois

garbage! catchers bag gift for an 8yo. bag handle broke in less than a year. no response from their cs support. filed a bbb complaint. paid almost $200 and its a piece of junk. ****boombah called me directly to rectify the issue. i appreciate their level of professionalism and prompt resolution. i updated this from 1 star to 4.******* read more

We purchased some turf shoes for my 10 year old since we play quite a few tournaments on turf fields. The shoes we purchased were on clearance so with shipping, the shoes were $45 give or take. He wore the shoes for 1 practice in our turf indoor and for a 2 day tournament on turf fields. After wearing them 3 times, the shoes were destroyed. The rubber on the toes were coming off and the black leather-like material was coming off. Because this was a clearance item, they wouldn't return or replace the item. I have attached pictures so you know what type of product you will be receiving. Buyer beware. read more

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BOOMBAH has placed my photos on their website as promised, just to update. Thank you BOOMBAH, much appreciated. Mark M. Oldridge read more

We ordered a catchers bag for my son in January. It made it to April before the wheel came off. Their bags may be ok for little kids, but they do not last for a high school kid. complete waste of money and of course always after the warranty expires. read more

Boombah - Sports Wear Near Me - Yorkville, Illinois

Poorly manufactured baseball bags that do not last a full season. Customer service was ok and the replaced the first bag we purchased with an exact model. The 2nd bag didn't last as long as the first - perhaps four tournaments and two months worth of practices. The zippers do not last and the bottom of the bags near the wheels wears out quickly. I would avoid purchasing baseball bags from Boombah until they can develop a better made line of products. read more

BUYER BEWARE! I purchased a bag that fell apart days after getting it. Boombah is refusing to let me return it for a refund since the bag I got is currently out of stock. Only option now is to deal with the broken bag or pay the same amount for another poor quality bag in a color I'm not interested it. I do not recommend this company!! I'd say there is a reason they have so many 1 star reviews... read more

I joined a Beer League Men's Softball (slow pitch) team Oct 2021 and needed some Turf Shoes. Due to lack of availability of shoes in my local shops, I ended up ordering a pair of turf shoes from Boombah's online store. The pair ordered was the "Men's low cut Gladiator Turf (Black/Grey) Size: 13". Within 4-5 games, maybe 3 hours total of active play time, the soles on both shoes started to come off from the front/outer sides. By the end of the first season (7 games), they were on their last legs... I attempted to wear them again for the Spring season (April 2022) and during the first game - 2nd inning, the right shoe's sole flopped completely off while running the bases. I couldn't leave a review on their website for some reason, so I'm leaving it here. The shoes are cheap quality - avoid them. read more

Absolute garbage product and terrible customer service. Ordered football uniforms for our high school team and everything showed up at the last minute. To make matters worse, all the jerseys were too small and the pants were too big. Complicating matters was that the integrated pads are an absolute joke and not something i'd want kids playing football in. They refused to do anything at all about the issue. Avoid like the plague. read more

100% Horrific customer service. Quick Story. Got a pair of turf shoes for a Gift. Lasted approximately 2 hours, and the sole fell off.. Pictures were sent to Sandra at customer service. Obviously the shoes were brand new and easy to show the sole that had fallen off. I offered to sent these shoes back, to be repaired or replaced and was told no return or replacement with out an Order number (like the shoes were created at my house). After research my Mother who had bought me the shoes, had No receipt or anything from the purchase. The emails went on for a few days, and got Nowhere. Totally shocked that a Million dollar company was so hell bent on not pleasing the customer for a $45 pair of turf shoes. Me, my 800 coworkers and the 2 local teams I play on, now know this crap, needless to say we are done with Boombah. read more

Boombah - Sports Wear Near Me - Yorkville, Illinois

I wish I could give negative stars. I have bought so many Boombah products over the years, really never had a problem. I bought bags, shirts, pants and turf shoes. Every year Boombah comes out with new USA themed Turf Shoes. I buy all of them, I basically collect them. This past weekend I decided to wear one of the USA editions I bought, this pair was from 2016. Like I said I collect them and never planned on wearing them. But I decided to wear them and after 4 games they basically imploded. I contacted customer service, gave them the info they requested and Jennifer (customer service rep) said they couldn't do anything to help me, they were out of warranty. I asked them to replace my turf shoes with others that were on sale for $25 but they refused. Keep in mind I spent $65 on my shoes and wore them for 4 games in a one pitch tournament. The customer service and quality of shoes is awful. If you're smart you will stay away. read more

Boombah - Boombah Turf Shoes imploded after 1 day of use - Sports Wear Near Me - Yorkville, Illinois

I have order multiple times (20) from Boombah. Catcher's gear, pull overs and shoes. I recently bought 3 pairs of shoes that happened to be on clearance. I always have ordered 11.5 shoes because historically the run a size small. This time I orders 11.5s and the shoes were true 11.5. It was an obvious difference in their sizing. I contacted customer service to ask for a simple exchange to size 10.5. But their all sale are final and not returnable on clearance items policy prohibited me from getting an exchange. Considering I am a loyal customer and they changed their sizing I believe Boombah should have allowed an exchange. Good bye Boombah. I will ship the shoes to my brother and NEVER buy anything from Boombah. read more

We are so very disappointed and frustrated with our son's team's uniforms from Boombah. As a team we spent nearly $2000 on them and three of the pants are ridiculously huge. We contacted the company to see if they would help us fix it and we were basically told there was nothing much they were going to do to help us out. We could send them back for re-measurement but they would just send them back if they felt it wasn't a problem. Problem is that would mean those three kids wouldn't get them back either way before our first tournament. So now our kids are stuck wearing these awful looking uniforms with their brand on it. Here you can see Gavin's 36inch waist in their size "34" pant and it's still huge! Lesson learned...custom pants aren't worth the money if the company isn't willing to go the extra mile to make sure the final product actually looks good. read more

Boombah - Sports Wear Near Me - Yorkville, Illinois

If I could give 0 stars I would because that what they deserve. Don't waist your time and money with this company. They will ship custom uniforms 2-3 sizes bigger than what they are listed and they will not fix the issue. They really do not care about their customers. We spent well over $2000 and they cannot even fix their mistakes. What a joke! Guess getting a one time customer is better than keeping a customer that sends over $2000 a year on uniforms/gear. Apparently they are ok with a mediocre product. "Our Product Development Department has measured all areas of the pants returned to be inspected and found them to be accurate to our Sizing Specification. The pants are free from any sizing errors and are not defective" read more

Boombah - Their idea of no sizing error. 37" waist on a clearly marked 34" tag. - Sports Wear Near Me - Yorkville, Illinois

I've placed a few orders recently and all of them have been issues. I ordered a new catcher's bag for my son. When I checked the order details a couple of days after I placed the order, it said that it was no longer in stock. I had to contact customer service and they were able to ship one out. They helped, but I shouldn't have had to call them. I placed an order for two pairs of shoes and two pairs of slides. One of the pair of slides was out of stock. They need to keep better track of their inventory. When I got the shoes, they were one of the worst pair of shoes I've ever seen. They were thin, poorly made, the laces were apparently decorative only ( not mentioned on the website ).., they were junk. Since they were Clearance, I couldn't return them. They will be in the trash soon. I placed another order... one to replace the slides that were out of stock and for a pair of turf shoes. When I got my order... it was not mine. I got someone else's stuff. I contacted Boombah and was offered to have the correct order shipped to me, once I returned the incorrect order I received. They should have immediately expedited my order out to me. Instead, they offered to wave the return shipping fee. WHAT???? It was THEIR mistake and they were trying to make it seem like they were doing me a favor by not charging me to return their screw-up. Meanwhile, the money I paid for my order is in their pockets until they receive the stuff they shipped me. My son is at the beginning of a long baseball career. They probably would have gotten a ton of my money, but I'll never do business with them again if this is how they treat their customers read more

Don't buy their Custom gloves! get a load of this, I customized a glove and paid the 250.00 then realized after submitting it, I ordered the wrong size. So, I customized another one and submitted it. This was a weekend so I figured I will call Monday morning as soon as they open and cancel the first one being they send out the custom order to a vendor. Called, and was told, Sorry, can't cancel the order! WTF? It has to be still in the system and hasn't gone out yet! So I paid 500.00 to use one glove and this cow must been having a bad day cause the leather quality isn't all that great! Not for that price anyway! read more

Placed an order on 3/1 about 15 min after the cutoff time for that business day. Paid for two day shipping. Received my order confirmation, and reached out via chat to find the status of my order on 3/4. Supervisor Brandi R was not nice or helpful. She informed me they do not work Saturday's and my order would arrive Wednesday. This is technically 3 days. She said my order would be shipped by end of day 3/4 by 530. Who sits on orders especially if a customer has paid $37 for two day air? She was not emphatic or helpful at all and I am disappointed with the service of this company. read more

Boombah is a terrible company that makes cheap products and then only warranties them for a month. My son's travel baseball team ordered equipment bags for the entire team - an order totaling almost $1000. The bag barely lasted a few months before the zipper fell apart and the main compartment tore, rendering the bag completely unusable. I went online to Boombah's website to contact customer service. After much back and forth and jumping through multiple hoops to prove that I had purchased the bag and that it was actually damaged, I was put in touch with a live person. I then had to resend all the emails and photos to the company yet again only to be told that they would neither repair nor replace my son's bag. They very snootily told me that they only warranty their products for 30 days but that if I wanted a brand new one they would give me 10% off. Thanks a freaking lot, Boombah! Why didn't you just tell me to pay full price for a new crappy bag? It would have been the same thing! I now have to either pay to repair their cheaply made bag or purchase a brand new one - either way, a really poor outcome for the customer and my kid who just wants his equipment to be serviceable. Boombah doesn't appear to care at all about its customers and has delivered an incredibly poor product and an even worse customer service experience. They have absolutely no business being in business. But what they obviously don't know or care is that we consumers have a TON of online and in-store choices available to us. So I urge you to choose a different vendor and give your money to another company that truly cares about its products and its customers! Boo Boombah! You should be ashamed of yourselves!!! read more

Boombah - Tear in the zippered compartment and broken zipper. Cheaply made, poorly warrantied product. Boombah sucks! - Sports Wear Near Me - Yorkville, Illinois

This company sales children's sizes for men's sizes, we ordered compression Tee's and the sizing is horrible. We ordered larges and XL's and they are the tightest shirts I've ever seen. The company offered us a whole 5% off jerseys that actually fit. I would never place an order with these guys again, they are horrible. read more

Our sons baseball bag handle pulled right off we have not even had this bag for a year yet. When I contacted the company I was told I need to send a video and I did. Then was told there is nothing to be done it was not covered by warranty. Vary upsetting after spending tons of money on there equipment for it to not even last a year. read more

I have purchased several sets of uniforms from Boombah over the years. Always been really pleased. Something has changed. I created a custom set and placed the order. When we received the uniforms they had no graphics. I asked if I could send them back for the graphics I ordered and was told we would have to reorder from the start. read more

Real Time line for Boombah order. 5-7 weeks or even longer I have ordered twice from BOOMBAH on two separate orders. So that is the knowledge that I can speak of. The uniforms did look good but a little on the cheap side when compared to others at the tournament that we attend. Time line- from the day you place the order and pay for it, they will assign you a designer. 1-4 days for me afternoon of the 4th day. If you make a change in color because both times they added colors not on the original design it take 1 day per correction. Next it will take at least 4 weeks or longer to be made. After that you will get a tracking number but it will not be picked up for a few days and take over a week to arrive at your house. It took 6 weeks both times that I ordered and I wanted people to be aware. read more

I bought a pair of Boombah Turf cleats for my son online. Due to a harsh winter the cleats were not used until last weekend. The seam on one of the shoes tore during the first game of the season. After looking at the shoes , I noticed that the glue that held the seam together had failed. I contacted Boombah Customer service and was told that they would not replace the defective shoes or issue a refund because the purchase was made over 3 months ago. I am very dissatisfied with the product quality and with the fact that Boombah refuses to stand by it's products even when there is an obvious manufacturer's defect. I strongly recommend not buying any products from this company because of their poor quality and their poor customer service. read more

Boombah - Seam where the plastic is glued onto the cloth. Glue failed and shoe ripped during initial use. - Sports Wear Near Me - Yorkville, Illinois

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Awful customer service If you happen to order a day before their free shipping is put in place you will not be refunded that Also you have to pay to return items I am now out $20 for three pairs of shoes that did not fit The customer service rep did not care or even want to help Will not ever purchase from them again read more

Recently had an issue where I ordered something in error and needed to make a change to the order. Since it was done on a Saturday, and #boombah doesn't work weekends, I sent an email immediately to request the order be corrected before shipping out. With any other company, that wouldn't have been an issue. Heck, I get 2-day shipping all the time from Amazon and NEVER have had an issue if I notice right away that something needed to be changed. Not the case with #boombah. They did not act on my email and went ahead and put the products on the truck to ship out on Monday. I called as soon as their offices opened on Monday morning only to be told it was too late. After explaining the situation that had happened, on my $1,100 order, and considering I spent thousands with them last year on custom uniforms and intended to spend even more this season, I was certain that they would provide good customer service by offering to cover the cost of return shipping or simply call UPS to cancel the shipment. I was wrong. I was basically told, sorry about it...you're outta luck, but feel free to pay to ship back the incorrect order and pay for the correct one. We will refund you after receiving the shipment back, minus the cost of shipping, of course. After making several requests for Boombah to pay the return shipping, since I notified them immediately of the problem (before the items had shipped), and to retain a loyal customer, I was told in no uncertain terms that their policy was more important than a customer. Don't get me wrong. I realize this was my error in the first place. But it should have been an easily fixable error, and Boombah made it a huge headache instead. They literally traded a loyal customer and their reputation for 20 bucks in shipping charges. Not only was it poor customer service, but really bad business strategy. I like to give businesses ample opportunity to correct a problem before leaving a bad review online, and I went above and beyond to give Boombah this opportunity. At this point, I went to write an online review on their website, yelp, and google. I wish I would have looked at the reviews that were already out there before ordering. This place has an incredible number of bad reviews. And they still haven't posted mine on their website, so don't trust those cherry picked reviews. Their website is the ONLY place where they APPEAR to score a 4.5 out of 5. Everywhere else has them more like a 1.5 out of 5. Most of the reviews cover the same types of issues - poor customer service, inflexible policies and unwillingness to accommodate customer needs. If they do respond to these reviews, it's a copy and pasted canned answer. Customer service is clearly not their strong point. Bottom line...buyer beware, and read those reviews! read more

I am going to agree with some others here that Bombah really needs to look at their return policy as it relates to shipping. We were in the market for turf shoes for my daughter, and I bought a pair online from Bombah. I followed their sizing chart which states if she wore a 9.5 in a women's shoe she would need an 8 in mens. We received the shoe and it was the same exact size as the mens 7 Nike turf shoes she was already wearing. I am thinking that's no big deal since I want the shoe just in a larger size - boy was I wrong. Here I am now out shipping costs of $20 (shipping plus a box to return the shoe box in), and Bombay is not going to even consider reimbursing the shipping here, despite this being their error based on their sizing chart. The sad part is I went ahead an got the larger size from them as well because my daughter liked the shoe design - you would think crediting the shipping cost would not be an issue here for continued business in the future. read more

I'm going to reiterate what everyone else is saying. Please save yourself a headache and money don't purchase from this company. If you follow their sizing guide and the shoes are still too small you have to pay for shipping to you, then to them, and back to you ridiculous!!! I can't believe in this day and age a company operates without offering exchanges, or at least be like most other companies and offer free shipping. I'm a long time customer that is so frustrated with their customer service, I'm giving away all of my and my daughters Boombah gear. read more

Boombah sent me shirts with names and logo's on them you cant even read because the color came out different then what they showed me as a mock up. The colors I chose where standard colors so somebody should have known that you would not be able to read them. They have a disclaimer saying "colors may not be same as online". So you have to go off of there expertise since you cant see the true colors. The Jerseys came with the color much more lighter than the mock up and it's against white so obviously it's very hard to read. I made a complaint about it and they said it looks fine. I will not be using them again. read more

Horrible customer service, orders bags that were too small and customized the flaps. Was told if I ordered the larger bags I could swap out the flaps that were done and return the smaller ones that were never used. NEVER mentioned that the time it would take them to ship the new ones etc would use up all the return time period and no longer be eligible to return the small bags. So they basically used that to get us to buy three more bags from them and not let us return the ones we had bought for the team. WILL NEVER use them again to buy team equipment!!!! read more

Man your telling me they make crap products. Not worth the money unless you only want them for a couple of months. WARNING do not purchase from them. Even if you are in the 90 day warranty they will not honor the warranty. He is what they said about a pair of shoes that were 2 months old and started ripping on the top. "After checking these over with my supervisor, these do appear to have wear and tear, as these areas directly effect the performance of the shoe. However, if something on the bottom of the shoe were to come off, for example, part of the turf bottom, or one of the "marshmallows" on the bottom, then we would be able to replace the shoes." Really only the bottom. read more

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Sad. Extremely poor customer service. Customer loyalty means nothing to this company We have purchased SO much from Boombah. Happy until today, but they made it clear that they don't need our business. We made a large order getting ready for fall softball. We used their sizing guide for cleats and even sized up as suggested. The cleats are too small. All of the Boombah shoes have fit well previously. They don't offer an exchange. You have to return and rebuy. That will be paying shipping 3 times. To us, to them and then to us. I've almost paid for the cleats twice at that point! Not only do they not want to help in any way, they were rude on the phone. We will be returning the cleats and the glove, batting gloves, and the rest of our order. RINGOR will be getting our business because they have been very helpful. DO NOT buy from this site if there is any chance something will not fit. You will pay for it twice by the time you get the right item AND they will tell you that they don't care! It's one thing to not be able to fix something, it's even worse when customers are treated badly. read more

Great products, I coach Fastpitch softball and I have girls on my team that have gotten 3 or more years service out of their uniforms and equipment. Unfortunately, ordering new uniforms and equipment is always a hassle. The website rarely works and they don't seem to be able to keep popular items and sizes in stock. Sounds like a bad business model to me. I hope they don't go out of business because we love their products. read more

Well, I've read several bad reviews about boombah shoes and customer service. But all I can say is that I have ordered their shoes and I am more than happy with them. The golf shoes are amazing. Great arch supports and fit perfect. I also ordered some trail shoes. Once again they are amazing. Some of the best shoes I've purchased. As for the customer service, that was great also. Both orders were shipped same day and received within 3 days!!! Even though they say 4-7 days for economy shipping I still received them in 3 days. They answer question promptly and politely. I can't say enough good. read more

Horrible product, horrible customer service!! I paid 2200 for our uniforms alone. After 1 GAME we started having issues with the color of the uniforms fading, fraying etc on 9 of the 11 uniforms!! I brought it up to them and was told that my girls must be picking at the uniforms!! Really we're going to blame 9 girls and not take responsibility for our product!! Do not use them. If I could give them negative stars I would. I will never order from them again! read more

Ridiculous! There products are so cheap! I ordered cleats from there and they refused to send the correct order at their cost. My husband has been ordering from them for 10 years because he plays so much softball. NO MORE! I can't believe how bad their customer service is. it's one thing if you have good products, but their stuff is garbage. I'm not paying 30 dollars in shipping for your mistake. read more

Terrible customer service and major issues with shipping and deliveries. I placed an order on 2/5/12 and just found out that I will not receive it until 2/22/12! They did not even think to overnight the order when they realized they had made a huge mistake. They refunded the $7.50 shipping fees for a product which is now useless to me. I even filed a compliant with the Chicago BBB. The Boombah rep had the nerve to report to the BBB that I seemed "pleased with their offer...". Absolutely NOT true. Do yourself a favor and stay with the big boys who know how to communicate with customers (I.e., Dicks or Sports Authority). read more

Didn't get the order right. Was missing one pair of shoes. Called said that the weight of the package at the warehouse matched the weight of the package at UPS when picked up. Wha? Tried to explain that unless there were two packages then I would suspect a shipping attendant at your warehouse made a error. The service rep said it only goes by weight. Done.. No other options. I also explained that it was physically impossible for two pairs of shoes to fit in the box I received. I even sent a picture. Answer again was. But the weight was right, not our problem. Oooh kay. so I am short one pair of cleats. So ridiculous. Asked to speak to a manager. that was a week ago. still no response. read more

Terrible return policy. Do not buy from them unless you are ok with receiving useless cleats. Their sizing charts are all wrong and it's up to YOU to fix it and pay for their mistake. If there was a zero stars available, I would have picked it. Buyer beware!!! read more