I LOVE the hat. But, I ordered a black Nike campus cap for…read moremy son. It came in perfect condition, wrapped in plastic, in a perfect size box. I then ordered a white one for my husband, it came just now in a huge box, not in plastic, it rolled around in the box like a rag doll. It has a black spot on the back on the strap. Y'all need to do better. At least wrap it in plastic to protect a white hat. Now, the first time he wears it, it will already look dirty. I'm not happy. Not sure I will order anything else from this company. Pack and ship things as if you were receiving it.

Absolutely the worst company I have ever ordered from! They false advertise that when you order the…read moreproduct ships within 2 days. It has been 12 days and I still don't have my order. No one called to let me know. I call the company and all I get is unfortunately there is nothing we can do and it's going to be another 4 days before you get your order. Worst customer service EVER!

Always LOVE making the 30 minute trip to this location! It's clean, has a wide variety of options,…read moreand the opportunity to try on for proper fit as well! And the staff is always AMAZING!! So courteous, kind, and respectful! Jimmy Kline

amazing selection of gear and even better service! if you want quality Chicago sports gear, this is…read morethe place. Chris is the nicest man and was so helpful as I was selecting items for my husbands 60th birthday

My go to sports place for my kids. The owner is very kind and helpful! It is well organized.read more

I've bought several items from this store. It is a clean well-organized store with a lot of new…read moreand used items. I've gone back several times and will continue to do so, the owner and other staff are always friendly and helpful.

I visited this location earlier today and I wasn't greeted until being in the store for 5 minutes…read more I had many employees walk past me, but none spoke me. Shopping was difficult, because there were clothing racks in the isles and pallets at the end of the rows.

12/5/24 around 3pm. Whoever was in the front should not work for customer service. Not only was she…read morerude in the way she spoke to you but the looks she was giving me really showed she pick and choose who she wanted to help. All I went for was a pick up order. Never spending a dollar there.

Going, Going, Gone! is a great place to go when you are looking for deals on sporty / active…read moreclothing, gear and shoes. Having said that they are often understaffed during both peak hours and busy days. On my latest visit they had only 2 people at the registers and it took almost an hour of waiting in line to check out. I hear it's often like this and they really aren't trying to fix the situation. We had a lot of great deals and came from the city. We otherwise would have left.

Updating my review: a security tag was left on one of my items. I don't live nearby so this is a…read morehuge inconvenience. Now that I shop at tj max more, the discounts are better or the same at tj max. They don't have a huge winter coat selection. I think most of the discounts can be found online or at other discounts retailers so I wouldn't drive out of my way. Worth the stop if you are in the area.

This bag is 1 year old. It ripped at the seam where the bag and shoulder straps are sewn together…read more I emailed the company about a warranty or return, or even a paid repair on my behalf. Their response was: Buy a new bag. This is a TRASH COMPANY. The bag is in the landfill with their reputation. Loss: $150

I do not recommend buying from this company. I ordered a bat bag the defcon for my daughter placed…read morethe order, they took the money from my card gave me a confirmation number. Bag never showed up called to see what was going on, they canceled the order. Never sent an email or anything telling me the order was canceled. Asked why they canceled it they said fraud but they took the money off my card. Now I am having to wait for them to refund my money back. The customer service lady was rude.

The man in the bike department with the gauged ears was an absolute god send! We wanted to see a…read morebalance in person for our 2 year old but they were all in boxes. He offered to assemble it in about 10 minutes if we were willing to wait. He was super helpful adjusting the seat and making sure everything was tight. I would come back just to purchase from him. He was knowledgeable and so very kind! 10/10 service!

Dick's Sporting Goods - Joliet I called customer service…read moreahead of time to confirm they offer a military discount and was told yes. When I arrived at the store, the manager at the register told me they don't offer one. Completely inconsistent information and poor customer service. If your own customer service line says one thing and your store leadership says another, that's a problem. No stars from me.