My goodness Kapua Silva was amazing and saved me from having to use my insurance to get a new phone…read moreby working so patiently to solve my tech issues, stellar customer support

Did you know that they will not accept Military id to get a new phone?…read more My other half phone got stolen in Las Vegas and we went to the local T-Mobile in Vegas and she was able to turn off the phone but wasn't able to assist with getting a new phone with a military id ; she asked for a drivers license or state identification or passport..... I learn something new

La atención es muy mala siempre que voy a ese lugar siempre me toca esperar más de 20 minutos así…read moreno haya nadie no se porque si uno ve los empleados hay si hacer nada y ni siquiera lo atienden para que uno no existiera

I had a very disappointing experience with T-Mobile Home Internet in Las Vegas. I have been a…read morelong-time Cox customer but decided to try T-Mobile's Home Internet service because they advertised a 15-day free trial with no risk. I was explicitly informed that I would not be charged anything as long as I returned the equipment within the 15-day trial period. I ultimately decided not to proceed with T-Mobile's service and returned the equipment on Day 10, well within the trial window. However, when I reviewed my credit card statement, I discovered two charges from T-Mobile. I contacted T-Mobile customer service to have these charges removed. I was told that one charge, totaling $62.92, occurred in the middle of a billing cycle and could not be refunded while I was on the phone. I was instructed to call back after the billing cycle ended to request the refund, which is a significant inconvenience given my schedule. The second charge, for $10, was for a phone line activation. I clearly stated at the time of sign-up that I did not want a phone line, as I am a long-term Cricket customer and had no interest in switching mobile services. Despite this, T-Mobile advised that the $10 charge would not be refunded. Overall, this experience has been frustrating and time-consuming, and it does not reflect the no-risk trial that was promised.

The young lady we spoke with when we entered the store was extremely polite,…read morevery friendly, knowledgeable and helpful! The phone repair and battery exchange went well and it was completed in the amount of time promised with a follow up phone call! The price was reasonable and in our experience, we would highly recommend the facility on East Bonanza!

Omg..my review back 1 yr & 1/2 was removed, looks like! Anyways I was so pleased with the service…read moreit was Cathy at the time when I switched over to Metro PCS from Cricket and she was wonderful with my switch over and the sale of my new device! I'm picky as hell cos I have worked customer service many, many years and I tell you it was a great experience! I now went back here on Saturday to get information on getting a new device next month and Edwin couldn't have been nicer and more informative! I love this store truly..Highly recommend. I don't understand why all the bad reviews? Keep up the great service and products! Thank you, Edwin (The Samsung Galaxy J7 Prime I've had was brand new and the performance is still top notch) considering I use it probably more than 12 hours a day, created my own YouTube Channel with it and have had it 1yr 1/2.

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

love this place they know what they are doing and treat us older people who are not knowledgeable…read more thank you

Alex was very helpful in changing my sim by calling the phone company…read more He even changed the sim tray for me. Definitely recommend Thanks

Called, got a great quote for screen repair, immediate availability upon walk-in, and 15 minutes to…read morefix. Super pleasant and convenient. Thanks, Alex! Free glass screen for checking in on Yelp was a nice perk!

I came in today to Adaline and the girl that was in there today today is November 29. I had gone in…read morethere and I was on the grandfather plan and this girl took me off the grandfather plan and I didn't want that as she was being completely rude you know when I would call she would hang up on me when I would ask her her name she wouldn't answer. She gave me an attitude and she would tell me to get out of my store and this and that this is horrible. that is the worst wireless toys ever I cannot believe that they have employees like this. Nobody should go to the store because of that employee the service there is horrible. The Boost mobile that is on Maryland and Charleston. I came over here and they helped me completely. They were not rude. They were great so I would recommend Boost Mobile on Maryland and Charleston 1175 E. Maryland Charleston. They are wonderful girls over there so nice. they helped me with my customer service and everything. I would absolutely recommend Boost mobile on Maryland and Charleston this wireless toys that's on Sahara and eastern horrible don't ever go there.

So i got my phone screen fixed about 4 weeks ago and since its been fixed ive been back to the…read morestore 4 times. I never had any issues with my phone battery until i got the screen fixed! mind you my home button on my iPhone 8 was also broken and that's a separate part from the guy fixing the screen but still a full price charge to fix the screen and the button! every week I've went back my phone has gotten worse! its now to the point where I have to buy a new phone so my =, to top that off a few of the Hispanic women in there are beyond rude and not afraid to show their racism and get beyond disrespectful with their mouth to mainly guys! Ive watched females go in there irate over their phones not being fixed properly and those hispanic women scrambled like eggs to get them taken care of,so i know what im talking about! i sat one day an entire 4 hours in that shop to still not have my phone fixed properly, to have to go back the next week and spend another 2 hours to not have my phone fixed properly, to have to go back in there this morning after the guy told me to come in he'd fix it to tell me i need a new battery for for him to try and charge me another $45 for that to be fixed! i dont think the know or understand not everyone that goes to them are junkies ,dope fiends, or alcoholics or even homeless or displaced but theyre quick to treat you as such! If anyone needs their phone repaired look around and try your best NOT TO GO THERE because it's not going to be fixed properly and the scheme is to make something loose or work improperly for you to have to come back and spend more money! Oh yea and please don't trust non of their phone plans as they are also scams, the bills are higher than the regular phone companies and they over charge for phones you can get from target or Walmart, Ive seen them tying to up sale a lady that went in there to get her Razor fixed the price to fix it the lady was ok with and she had stated she had just switched companies then the price to fix her phone went up unless she switched to their phone company that had a $100 MORE ON THE BILL THAN THE COMPANY SHE HAD JUST SWITCHED TO WITH LESS OF THE FEATURES,AND PLAN SERVICE SHE HAD JUST OBTAINED WITH THE NEW COMPANY SHE HAD SWITCHED TO! They're not good sales people and if you listen and pay attention to what they're telling you, you will see they're scamming you! STAY FAR AWAY FROM ANY OF THEIR STORES! Go to someone you can trust because those people cannot be trusted! Oh yea then i was offered to buy an android phone for $100 as well, anything to get your money with those people! STAY FAR AWAY! I REPEAT STAY FAR AWAY!!!!!

Good place for any cell needs. Thanks Micheal…read more Always helpful and knowledgeable. Happy

Once upon a time I was searching for a cell phone repairman and a good cellular network…read more Somewhere along the long winded road of Sahara boulevard. A place appeared like a mirage, in the name of Celluar Depot. Inside was a man named Michael, whom I enjoyed networking with. A good person who provided simplified service. A modern guru who believes, a Cricket payment should not feel like a traffic ticket.