Literally switched to Verizon because of how bad their customer service was. Just awful.read more

The thing we wanted was to convert a prepaid phone number to a postpaid. We had gone to the AT&T on…read moreClearview and were told they couldn't do it. Called customer support and was told the only way to convert to postpaid was in store. So this time we called ahead to the Veterans store. They said it's possible. When we first got here, the place was very busy and we had to wait a while. That's not too big of a problem. They were nice about walk ins. When our turn came, we explained our situation and at first the person said they couldn't do it or didn't know how. At that point we literally were tempted to leave our carrier AT&T for good cuz of the discrepancy between what we were told in store versus customer support. But someone went back and asked and Ms. Carla Stamps came out and said she could help us. All of the issues were handled by her with no problem. She was generous and helpful and we are very thankful for the help. Someone should give her a raise because AT&T almost lost a customer if not for Carla.

Excellent service and really helpful crew, got an iPhone for just around 200$ so I was happy…read more Everything is semi-affordable but it's not cheap.

Y'all! I am so happy I made the switch from Verizon to ATT! I don't know why I waited so long…read more Daijanae ( Daisy) is the best! She's so knowledgeable, professional, and treats you like a valuable customer! Please go see her if u want to have an exceptional experience!! She's going to take care of u, trust me! #bestdecisionever

My Android phone was a mess, thanks to my inept ability to add features or correct my mistakes. I…read moreentered T-Mobile this morning in dismay, feeling that no one could untangle the mess in my hand. The employee on duty, Josh, was extremely courteous and knowledgeable. Within two minutes my phone was fixed and then he was able to give me great advice and answer my questions. The guy was wonderful! I bought my Android phone at this store several years ago. I have great confidence that I will return should I need another purchase.

This location on Tchoupitoulas is outstanding. I recently bought new phones and the corporate…read moreoffice mistakenly assigned me to the wrong plan. I walked in and the Manager, Krissy, immediately called corporate and had me reassigned to the right plan while I waited. My experience in purchasing the phones was likewise very, very positive. No hard sell, just a presentation of the different options for me to choose (or not). After dealing with the the other 2 carriers for the past 20 years this was truly a breath of fresh air!

I broke the phone screen. Went to the Kenner T-Mobile repair shop to get it fixed. Wesley was the…read morerepair tech and he is FANTASTIC!! He walked me through the insurance claim process and then replaced the glass while I waited. I asked for a protective case recommendation. He pointed out the best fit and protection for my phone and installed the glass protector and case. He's a credit to T-Mobile and I VERY HIGHLY RECOMMEND HIM and the Kenner T-Mobile cell phone repair shop.

Wesley was AMAZING!! We made a last minute appointment for Sunday to repair my daughter's iPhone…read more He was very friendly, professional and courteous. It took a little over an hour to repair, but he was patient and more than helpful in restoring all of her information from the cloud after she accidentally did a factory reset on her phone even though it was after closing time when we finished. He even provided some helpful hints for storage on my old Android phone. 100 percent would return and ask for Wesley. Great experience and customer service!!

I cannot believe that I was here for almost an hour. Remy was friendly, very helpful and knowledge…read moreas he tried to solve my issue with my watch and answered all my questions as I tried to decide what my next phone should be.

I would like to leave a review for the Verizon employee Vaughn that guided me through receiving my…read morenew phone yesterday. He was extremely helpful and personable. He stayed with me through the whole process of getting my phone transferred to a new plan while also transferring my old phone information to my new phone, which was a very long process! I'm grateful for his help and great customer service.

Jason of iCracked is a treasure! I had an afternoon of running errands, and needed to get a…read morereplacement screen for my cracked iPhone 5. Jason met me along my errand route, took my phone, and called me forty minutes later to let me know it was ready whenever I could meet him. He appeared as soon as I called, with a gorgeous job on my screen. Also, my new screen had a perfectly placed new screen protector (something I've never experienced!) on it for free. I can't imagine a more convenient and quality experience! Jason also said he'd call later to check on me & register the screen for a lifetime warranty. He's a person you feel good about right away. I can't recommend iCracked and Jason enough.

I contacted Jason to replace my cracked iPhone 5S screen. I had heard about the service through a…read morefriend. Jason immediately responded once I contacted him, we scheduled a time for him to come to my house to do the repair, and I had a new screen within 20 minutes. This service is super easy and convenient and Jason was extremely professional and personable. I would recommend Jason to all of my friends!

Great customer service!!…read more This is why I always come to this store for all my phone needs. I rarely ever have to wait and they almost always have what you want in stock. Friendly and knowledgeable employees who try to get you the best deals possible in order to keep your costs down. Love Verizon and love this store!

Just found this phone repair shop by my house. I was scared to try them out since they are a new…read morerepair shop but let me tell you they helped me repair my iPhone 11 Pro Max screen within 30 minutes!! Well he told me an hour but called me within 30 minutes to come pick up my phone!! Woohoo!