Very friendly, cooperative, understanding, professional, reasonable, knowledgeable, and reasonably…read morepriced!!!! I have brought my gaming PC to them twice. The first time was when I unknowingly put thermal paste underneath my CPU and ruined my motherboard. So after I purchased a new motherboard, I was still having issues with the PC. I took it back to RizTech and they were able to fix all the issues that I was having. They are amazing people, and are very tech-savvy. Not to mention it's a small business! This is all after a friend of mine recommended them to me because she has been going to them every time she has any sort of issues with her Nintendo Switch, or other devices!!! Thank you so much RizTech!!!!

I was originally willing to chalk this up as a bad experience simply because it wasn't what I…read moreexpected. The owner was willing to offer a refund for the file issue. When I returned to the shop to get my refund, I brought the laptop. The owner, the day before, had had me try to log in after offering me the refund, but I had forgotten my password and needed to try at home. However, knowing I had to download over 200GB of files from OneDrive myself, I spent 45 minutes trying to log into Microsoft across my phone and three PCs, but could not. Tech A was cool toward my presence but listened and helped me get logged in. While the refund was processing, I opened the OneDrive box and noted out loud that it was asking to upload, but I needed to download. That is when Tech B snapped at me, saying, "YOU don't get that." He meant that because I was getting a refund, he wouldn't help me. I pointed out that even for the full fee, the shop had originally sent me home with zero instructions on how to log in or download my files. Up until Tech B's words, I was going to move on. As a senior citizen, that petty comment and his angry, dismissive attitude are what I will remember about this business. A sincere apology from the owner and the technician would make this right, but so far, they have chosen not to take that path. UPDATE: I formally notified the owner via email about this incident, and he chose not to respond or address his staff's behavior apparently. I took both of my computers to Ram Online in Brunswick, where they treated me with total respect and started the OneDrive download for free in under a minute.

Fantastic customer service and good prices…read more My phone hasn't worked in over a year! it randomly opened apps/links and pressed buttons all on its little lonesome. I was skeptical it could be fixed. I called around for prices, and FastFix had the best. As soon as I told Neil what was going on with my phone, he knew how to fix it. I was planning on running errands while he fixed my phone, but ended up locking my keys in my truck. Neil was extremely easy going and friendly. He made sure my 2 year old daughter and I were comfortable. He even let her watch her favorite movie on his Netflix while we waited. Even better, my phone was fixed before AAA got there. I haven't had a problem with my phone since. Not only did he fix my phone, but his customer service made my bad day better.

I paid to have my charging port fixed. It lasted 6months. I paid to have it fixed again - lasted…read moreONE WEEK. Port is still loos, keeps loosing connection and wont charge. Fast Fix wont replace the bad charging port they installed. They told me its the battery but when I put it on my wireless charger - it charges my phone. I WONT GO BACK

Customer service at this location used to be outstanding and they had good deals. I went to the…read morestore twice this month and the same lady was so mean and unprofessional that I had to walk out the store and schedule an appointment with someone else later in the day. All I wanted was to get a new phone for my daughter and she said that my husband has to be present with the driver license. Well he is a nurse and works late plus I m on the account as well. I had done that before for our kids without my husband being present. I told her I would pay cash and she said he still needs to be there. She also mentioned that if other sales people did that in the store was illegal. I m so confused! All I wanted was a new phone and be treated as a customer. Well they just lost 7 phone lines and home internet.

I had been with Verizon for many years. I went with a friend to another carrier's store. I got…read moretalked into signing up with them for 'free' phones. Obviously, there are no such things as 'free' phones as I soon found out. I went back to Verizon and asked for help in getting my service with them. Bryan at the Medina store was extremely helpful in getting me back to Verizon for a much better price and more data. Luckily, I was able to get out of the previous contract and 'free' phones due to being in the 'Satisfaction" period. I will only shop at this store and never leave Verizon again.

I will NOT continue with cricket when my month is up. Rude customer service…read more. ............. ............

Thankfully. I looked at the Cricket website before going to purchase a new phone. I walked in and…read moreOlivia told me the best price she could give me was$150. I replied that I saw them on the website for $99.99. She told me that was the price for new Cricket customers. I told her $39.99 was the website price for new customers. Then she said ok," I do have a Samsung model for $80." I purchased it. Olivia lied to me twice to get more money out of me. Will never again give the Median Cricket store any business. BEWARE!

October 20th, 2025…read more To whom it may concern, I visited your store located at 2736 Medina Rd, Medina Ohio 44256 about a month ago. I wanted to upgrade my Apple 13 Pro and Series 11 watch to the 17 Pro and Series 11. The salesman said that they did not have the watch or the phone in stock but had upgraded versions. I told him to order the items I wanted. We also talked about keeping my existing plan and with the trade in I would pay about $22 additional each month over 3 years and that included the $7.50 for the phone service on the watch. About 2 weeks later I tried calling the store to see if the phone and watch had arrived. I found out that the phone store does NOT have a phone line and talked to Verizon directly so they could message the store. I did not hear back, so I just drove to the store. When I arrived, the phone and watch was there and the salesman asked me what deal I he had given me. I told him about the $22 per month but that I did not want a payment plan and just wanted to pay it all up front. He then told me that since the order was already started, he would have to cancel it and that would take about 48 hours. A week later, I showed back up at the store and asked a different salesman about my phone. He came back and said there was not a phone and watch for me. I told him that I already saw the phone and watch and that it is in your store. He finally came back with the phone and watch and asked, "What deal did the other salesman give me?" I explained the $22 and that I just wanted to pay it in one lump sum. The salesman then told me that that deal is no longer offered and that the prices have almost doubled. I told the salesman that was a classic "bait and switch" and that I will not do business with your store and I left. I called Verizon, and had to get that order cancelled since the store did not do that. I assumed that with my phone lines being with Verizon for the last 21 years, they were happy to honor the original deal. I have started posting this review on other sites to inform customers that they are NOT a Verizon Dealer, but an authorized dealer and it appears that the price for every contract fluctuates based upon the day, and who you talk to. I can reliably make this accusation since every time I talked to someone, they always have to ask what price I was quoted, instead of the sales person looking up the price or just honoring their original quoted price. Sincerely, Mark

Was at this location to pick up a phone order. The salesman did greet me when I first came in but…read morewas rude, unhelpful and outright condescending when it came to questions. The other comments were right. Avoid this location. Ashton needs some training in customer service! I had my order sent to the store so I could ask questions. Should've just had it shipped to my house. This got one star because it was close to my house. But I'd drive to another just to be treated better. I am a new customer to Verizon. Not a good look.

The owners have always got right back to me promptly anytime I've ever had questions or did…read morebusiness with them!!! Thanks guys!!

My Samsung Galaxy Note 3 sat in about an inch of water for a couple of hours. I tried the rice…read moretrick for a few days, then I tried the freezer trick, but still no screen function. I took it in to the Verizon store and they kindly told me it was all over and I should look at picking up a used phone - it seems the Note 2s are going cheap on eBay. But then I was directed to GetMoe and on the SAME DAY I took in my dead phone, Moe had it back and running! Like MAGIC! I used to manage a technology store where we did in house repairs, so I know a little of what is involved. Moe did a fantastic job and he had the tools and parts needed to service all the big brands. If your cell phone is busted - go see Moe! NOTE: GetMoe may not be open right at ten am. Call ahead if you're making a trip to the store, and make sure they're open.

This place is great. They fixed my charging port same day and I'm very happy about it. I would…read morehighly recommend this company to everyone.

This place is great! The guy working cleaned out my phone's charging port for free. I thought it…read morewas broken for sure!

Mike is the most honest repair technician I have ever met. After apple store said wife's 6s was…read moreunrepairable, Mike had it running like new in 30 minutes for well less than $100... You will not be disappointed!

Great customer service on iPhone, iPad cracked screen and battery replacement. Mike is…read moreknowledgeable and cares about helping his customers