I was in this morning to just have service transferred to a new phone. Appeared service was…read moretransferred. I waited for 45 minutes. Left the store, returned because the new phone was not connecting and here I stand for another 45 minutes. Waiting is understandable but not twice in the same day for the same phone!

Jason, at this store was more than helpful and accommodating than I am used to at my previous cell…read morecompany. So to have stellar customer service is something I appreciated so much. The manager, Brianna was so nice too. They took great care of me and I was a happy camper when I left. Now I hope this continues if I need further help in the future.

Shawn took care of me immediately I dropped my phone in the sink and quickly grabbed it, all the…read morefunctions worked but I put it in rice to be safe. Well, the cure was worse than the actual incident because a piece of rice got stuck in the charging port. The phone was fine but unchangeable . He was very funny and very nice and got the rice out of my eight month old phone. thanks, Shawn Much appreciate.

Avoid this franchise store at all cost. The staff is incredibly lazy and prefer to spend their time…read morein the back playing video games or sitting around in the front joking with each other while ignoring customers. My first experience on my first visit was with a dude who had no idea of any of the details of the service plans and another dude finally got off his butt to help him although he did so reluctantly. Visit two when I actually tried to change carriers and get a new phone involved about an hour where the dude couldn't get stuff set up claiming there were issues with their tablets and asked me to come back the next day. Since I had serious fonts about the competence of these guys I went to the an actual t-mobile store. Since I had started the transfer process at this location, when I went to an actual t-mobile company store, I had to finish the process with these dudes. So after visit three to this franchise store and finally getting the new phone and turning my old phone in, I started to text friends. None of them recognized the number. Turns out the dude was too lazy to port my number over since he spent most of the texting his buds and not porting my number while I was at the store. Now I am getting responses from t mobile claiming my old phone was not turned in. Even though, the dude, took my old phone in between texting his dude buddies. If you want to feel like doing business walking into a frat house where the dudes are playing video games and enjoying some beers while you get a new phone, then this is your place. If you want to get a new phone and have a knowledgeable staff with competent management on-site, avoid this place at all costs and go to the actual t-mobile run store a mile or so away in the Gator Hole Plaza with the Home Depot and Walmart.

Had a reservation at 3pm waited for 20 minutes finally had to say something to be acknowledged.I…read morehad a phone stolen after 2 weeks. Spectrum kept the line charge and the device charge open for a year than recently told me that they could've just suspended the line charge every 2 months so I could just pay off the actual device and not be charged for actual phone line (number) I was not using. I was told by the store clerk while trying to upgrade on of my other 2 lines that this was poor ethics on my behalf. I said so charging me for a phone line I'm not using is good ethics. That where I ended the conversation.

Horrible service is always out .. which means no internet .. if working from home do not use…read moreSpectrum

I went in to transfer service. Corey was very patient as I had many questions and I wanted to make…read moresure that I was getting all of the discounts that were available from my employer. He explained everything clearly and assisted me with setting up the app and programs for my employer. Thank you Corey.

Well, if you would like customer service... get over it…read more There's mostly only one person there to help you & he's busy It'd be nice if more people were working Horrible experience

I had a problem with my phone / cord connection filling up with lint to the point that the phone…read morecould not be charged. The national phone company service could not clean it and recommended that I seek out Wisedevice repair at 1814 Highway 17S in North Myrtle Beach. 842-455-3239. (This is on 17 South bound in a 4 unit building and hard to see if you go too fast. So look for it. If you pass it, go back and look for the parking lot before the shop. The service was fast and reasonably priced. So if your phone won't charge cause you got lint in the charging port, see them. You won't be disappointed.. (I've been back twice.)

My system was hacked. Took computer in to be wiped & replace all programs and documents. Very…read morehappy with results

Couldn't fix/replace iWatch strap pin !!!! I know its rare…read moreto have a pin for iwatch strap, but how difficult it to carry strap pins !!!!

i was having trouble to charge my phone and asked the guy if he can replace it. apparently it was…read moredirty inside he just cleaned and didn't charge me anything. honest and nice place.

When asked what I was looking for online I specifically said 2012 Sea Doo GTR215 and they showed me…read moreone battery that fit and I purchased it for out the door price of $66.25. When I arrived at the store with my old battery to pick it up it was visibly half the size and obviously the wrong battery overall. The clerk then keyed in the exact description as mine and came back with two matches, both were over the price I paid by $100 or more. I needed the battery then so I purchased one of them for an additional $101.78 out the door. Because of their illegal 'BAIT AND SWITCH' I ended up paying $168.03 instead of the agreed on price of $66.25.

Went in there for a battery for my cheap watch, they wouldn't sell me one unless they could…read moreupcharge me to change it. I don't need them to charge me to change a battery that is no harder to change than the tv remote, I need them to sell me a $5 watch battery. I will never go there again.

The last of June 2018 I was at North Myrlte beach and was having issues with my phone staying…read morecharged. (ZTE Blade X max) and we all know how it is when we start having phone issues. I decided to goggle the nearest cricket store to me. As soon as I entered in the store I was welcomed by Brandon, Michael, Angel and Latesha they made me feel liked I'd known them for years. Brandon asked if he could help me, I explained my problem and we talked about the insurance side of it and then I asked if there were any new phones coming out. He said YES! :) the Motorola moto e5 Supra. I returned a few days later after it was available and the customer service here is out of this world. Latesha and Angel were getting everything moved to the new phone and I was able to pick some accessories for this phone, They did not have the glass yet for it, I left my # (I live 3 1/2 hours away) and asked if they would call me when they got one. ( I'm down here about every other week). And I was totally shocked when they called me to tell me the glass was in. They had kept my # and did as they said they would... I would highly recommend this store for all of your cellular needs, Thanks again Brandon, Michael, Angel and Latesha. BTW forgot to mention, this new Motorola moto e5 supra is the bomb!!!

I bought an iPhone X and a s9 paid cash went to return one they wanted to send me a check wtf!!! :(read more