I've used this One ring for my clients as temporary service until their fiber comes in. I can…read moreusually negotiate aggressive rates for my clients. I like this company! They truly want to help businesses.

We bought several circuits from them. In each case, the circuits have been extremely unreliable…read more They also nickel and dime you to death with fees which they don't disclose up front. They provide an SLA but they never meet it and I have had some of our sites go down once a week for hours at a time. I'm so tired of all the outages making us look bad, but they are steadfastly insisting on us finishing our contracts out even though their service is not even up to the minimum level we need to run our business. I would avoid them at all costs. I wouldn't be writing this review if they would just let me leave them, but they insist on keeping me here when I'm super unhappy. Oh well....

Outstanding customer service! I met the owner Orlando at the Ventura County Fair back in 2013. I…read moreupgraded to Directv from Time Warner and got NFL Sunday Ticket. His technician set up our service the next day. Since then i have hired Satellite Pro's to reinstall satellite dishes whenever my solar firm re--roofs a home. They always answer their phone, do great work, and show up within the timeframe they committ to. Their trucks are stocked with parts and equipment. I highly recommend Satellite Pro's to set up your Directv equipment.

I just had my unused Satellite Antenna removed by Mario, and he did a great job, removing them,…read morefilling the holes in silicons, disassembled antennas for easier disposal and even clean up some debris! Professional and friendly. I'd definitely ask him again for any installation work. Thank you Mario :)

Hector was great at the customer service desk. He helped my son and me pick out a new phone,…read moreanswered all our questions, and made the whole process easy. What really stood out was how calm and professional he stayed when another customer came in yelling. He handled it like a pro. You can tell he's good with people. Honestly, this dude deserves a raise and a promotion.

Worst retail experience of my life. Five guys standing around doing nothing while three customers…read morewait in the electronic que for over an hour. They're trained to upsell you to cell phones not to help you. I came in just to return a cable box I no longer needed and they wouldn't take it. After 70 minutes I left. I advise everyone to check out a phone provider or satellite. Spectrum should be your last resort.

I am a new Onward customer and Gage provided excellent customer service when he installed my…read moreequipment to get my wifi set up last month. Gage arrived at the top of the 2 hour window I was given for his arrival. He was kind, professional and work quickly. He took the time to explain the Onward app, walked me through the features and answered all my questions. I felt set up for success by the time he left. Thank you Gage! As for the ACTUAL Onward service (wifi), when it works it's good. However, I am disappointed with the lack of range as it relates to the connectivity (wifi). I have gotten some improvement by using the app to "prioritize devices." I expected better as I purchased the highest quality option though. Hopefully this improves.

Will be disconnected the next day after a rainy day every time…read more Every once a while, there will be a glitch (disconnection) for half hour throughout the day during working hours

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

Jace was really helpful and had great customer service. She was very thorough on our bill and…read morehelped save us money monthly.

I don't know that I would recommend any Verizon store, but especially not this one. I came in to…read morepick up my online order and was told there was a "system outage" that meant they couldn't process my original order, but that they could still create a new order. I should have left then because it seemed sus, but I needed my phone before the Thanksgiving holiday. I waited 30 minutes to go through the entire purchase process again. They said that the $80 I paid on the original order would automatically be cancelled and refunded. Not the case. I was charged on my credit card, which I used on the new order, and again on my monthly bill. I didn't want insurance. I told the lady this like ten times. She brings her I assume manager into the conversation who immediately starts with "I heard you don't want the insurance?". Just let me buy this phone and leave, I don't want your insurance. Then my hotspot wasn't activated on my new phone, which I would have expected to be transferred from my old phone. Why else does this process take so long? I already dread the next time I have to go into a Verizon store.

Very good and professional service, staff who help are very friendly show me how to install my self…read moreand also help get few free service, very nice guy

Worst experience ever! First of all I work from home and told them I needed service same day. Said…read morethey wouldn't escalate my request because nobody would answer anyways. Second they said they can send a technician 3 days later for my location... I told them I cannot miss any more work so they gave me a temporary fix. Went to set that up and it did not work and made me miss even more work. Rude customer service even with a manager involved! avoid this location at all cost !!! they just tell you what you want to hear & they gave us a "temporary fix" to shut us up and leave THAT DID NOT WORK! Efrin helped us and I will be coming back to return this useless equipment.

As a first time visitor, I found Marlene and Bri to be very friendly I only came to pay my bill,…read morewas super quick and easy. Come visit them you'll be impressed!!

amazing customer service bri and Marlene were really helpful and respectful. Can't wait to be back…read morehere

Amazing customer service, fast response time, consistently-high uptime, and affordable. I'm very…read moresatisfied!!

Great if you want your company's internet to constantly go down at random for hours and get no…read moreanswers or an estimated time of when it will be back up! Customer service is horrible, she never answers my questions just an "I don't know" for every question I have. Just a few weeks ago the internet was down for 10 hours! Then when I asked for my account to be credit they said someone would call me back in four hours! Then never returned my call to this day. We have even paid extra a month for faster internet speeds and they can't keep their internet up for more than a couple of weeks with out it crashing and not working for hours on end! I will say that the internet speed is great, but there customer service rep. and the fact that it's a constant problem and my whole office runs on the internet is what is wrong with this company. If you want the get frustrated to the point of no return then by all means go with them. BTW internet is down right now so just sitting here waiting AGAIN with no answers.

Hope whoever takes the time to read this all the way through. We were Frontier for 3 years at our…read moreold place... then moved here and had a HORRIBLE experience with Frontier. To alleviate the horrible and negative words... I called today to confirm that they were coming today, and JASMINE was AMAZING. She called the actual technician and confirmed everything down to the apt #. Their service/product is quite good.. and JASMINE was really REALLY great as far as pushing through to ensure that everything was going to go as planned for today. Jasmine deserves a salary boost. Just for the record, this will be the 6th time Frontier should be coming here. So yes, I was very happy that Jasmine was SO nice.

This company and their customer service is absolutely the worst!…read more My 93 yr old Grandmother has been without service for 3 weeks. After taking over 45 min to speak with a human... I was in contact with Joel, Lizard (true story) and Toby... All of whom said they will follow up personally and talked to me about their own grandmothers. I stated.. I bet you wish you can call her... because I can't When you go through the prompts.. the system will say that it looks like you have an appt and it will be a past date. Then it hangs up on you. How this company is still in business is mind blowing. Everyone should cancel and move on. Frontier if you are reading this. You should respond...but I'm sure Toby, Lizard and Joel will be replying with my open ticket any second There should be zero stars as an option