Friendly, caring staff. Felipe and Justin were amazing in navigating my issue and trying to find…read morethe best possible deal that was cost effective for me, answering any questions I had and breaking down plans and promotions; very knowledgable! They didn't look to sell me more costly products, but looked to recommend what was actually best and fit for me as a customer. Shoutout Felipe for calling another Verizon store to express deliver an IPhone 17 Pro in a specific color and storage I wanted within the same day! Would definitely recommend this place. Great attentive staff.

They're really nice. Justin, tall and long hair, was extremely enthusiastic in helping me switch my…read moreSIM card. Thank you

This review is purely for the customer service. I haven't fixed anything here before but I called…read moreto ask for a quote to fix an ipad that had water damage. The person who I spoke with on the phone was super upfront and honest and mentioned that he cannot fix it, as much as he wants the business. Water damages are pretty much a lost cause, and if you put your device in rice, it's gonna be damaged even more from the rice starch. He told me what the price point was for a 2021 ipad air, and I agreed that it wouldn't be worth it. Luckily I do not have anything important on the ipad. Super professional and this spot seems trustworthy enough to get any other thing that needs to be fixed. My ipad is long gone now.

I'm good for the economy! I spend money all over town…read more Had this guy help me with some DMV filings just because Nice guy Has several " Mailbox etc" type services offered that can be useful for you. Paperwork for the state , I would go back . 15

I went this store to inquire about the newest iPhone. Not only did they not have it, the sales…read morerepresentatives were both rude and didn't say more than a couple of Mandarin. Avoid this particular Cricket location.

This place is a scam. I bring my old phone in to add a line. They charge me $21 dollars and the new…read morenumbers not working. They said I have to call Customer service myself after they charge me $21 and now I am on my own.

I had Metro for 3 years and then I decided to transfer to Verizon. I cancelled my auto pay and…read moretransferred my service. Metro still charged me 60 for a phone that was no longer on the service and they will not refund me. They want me to go to my bank and file a dispute saying it was an unauthorized transaction. In which Metro shouldn't have charged me in the first place especially if I no longer had their service

Very helpful staff here! (Tim)…read more Came to get my boyfriends phone activated but we forgot the pin and the person who helped us provided the effort to figure it out rather than dismissing us. Parking Plenty of parking in their private lot next to subway. Highly recommend!

‼This the continuation of my previours first review :…read more FINAL WARNING Check your: * Receipts * Payment methods * Refund confirmations * Metro account details * Added services * Email addresses Do not rely on verbal explanations. Take screenshots and keep records of everything. If I had not insisted, documented, and escalated this issue, my money would never have been returned.

1 STAR - SERIOUS ISSUES WITH REFUNDS, CHARGES, ACCOUNT HANDLING, AND STAFF CONDUCT…read more Metro PCS - 5540 Monterey Hwy, San Jose, CA I am writing this review to document a very serious and concerning experience at this Metro PCS location. I am not posting this out of anger or revenge, but to warn other customers and to keep a public record of what occurred. REFUND ISSUE - $109 IMPROPERLY WITHHELD On December 22, I requested a refund of $109, which remained in "pending refund" status for approximately 10 days. I contacted PayPal multiple times, and they confirmed on two separate occasions that: * The refund was NEVER released by the merchant * After remaining "pending" for 10 days, the transaction was changed to "canceled" * This was not a delay, it was a merchant-canceled refund UNPROFESSIONAL, RUDE, AND INTIMIDATING STAFF I went to the store multiple times and was assisted by: * Mariana - Store Supervisor * Maria - Sales Associate * Fatima - Sales Associate All three displayed unprofessional, rude, and intimidating behavior, including: * Laughing during a serious refund dispute * Mocking behavior, staring, and dismissive attitudes * Repeatedly telling me to "wait" * Using the holidays as an excuse * Attempting to confuse the situation even while I showed clear PayPal proof that the refund was CANCELED At one point, supervisor Mariana admitted that sales associates often do not properly explain costs or so-called "promotions" from the beginning, and said she would speak with them. Despite this, Maria and Fatima continued behaving in a rude and mocking manner, even though the issue was not directly caused by them. REFUSAL TO PROVIDE OWNER INFORMATION Mariana stated she would speak with the store owner, but refused to provide the owner's contact information when I requested it. THREATS AND INTIMIDATION When I clearly stated that I would not remain silent until my refund was returned, supervisor Mariana threatened to sue me: * For recording part of the interaction * For a Facebook post I had made (which she admitted she had already seen) These threats occurred while I was requesting a legitimate refund and constitute intimidation, not customer service. METRO CORPORATE WITNESSED THE BEHAVIOR During this interaction, a Metro PCS customer service representative (611) was on the phone listening to the entire conversation. The representative: * Confirmed the call was being recorded * Clearly heard the supervisor's rude and intimidating behavior * Apologized * Stated that formal reports for store misconduct would be filed IRREGULAR CASH REFUND - NO RECEIPT Minutes after I left the store, the supervisor called me claiming there had been a "cash drawer error" and said my refund would be issued in cash. When I returned: * I was given cash only * No receipt * No confirmation * No written documentation * Supervisor Mariana handed the cash to the associate, who gave it to me * Mariana ignored me completely and offered no apology or explanation Issuing a cash refund without documentation--especially after canceling a refund in the system--is highly irregular and concerning. PAYMENT AND REPORTING DISCREPANCIES The Metro representative also informed me that their system reflected only a partial cash payment, despite the fact that I paid a much larger amount using my PayPal card. I have receipts and proof. This raises serious concerns about how payments and refunds are being recorded at this location. "FREE" ACCESSORIES QUIETLY CHARGED Another deceptive practice I experienced is that when staff say accessories are being "given for free," they are actually charged in a misleading way. In my case, accessories verbally presented as "free" were quietly charged by splitting the total into two separate receipts, making it less obvious that the items were not free. Unless customers carefully review every receipt line by line, these charges can easily go unnoticed. ACCOUNT CREATED WITHOUT MY AUTHORIZATION Another major red flag: When I installed the Metro app, I discovered that an account had already been created using an email address that was NOT mine. * I was never asked for my email * I did not request an account to be created * I have screenshots proving this * I immediately changed the email to my own After sharing this experience in a local moms' group, other customers reported similar issues, including: * Accounts created or modified without consent * Services added without authorization * Extra charges appearing unexpectedly This suggests a pattern of improper account handling, not an isolated incident. EVIDENCE AND DOCUMENTATION Everything stated above is supported Due that yelp only allow certaing amount of word in the reviews box, I wiill Continue in my next review after this.

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

This incident happened to me back in April. I dropped off my package. I measured the box ahead of…read moretime when I made my listing on Mercari. Next thing you know they take an extra $14.01 out of my profit. I asked Mercari and they said it was due to my measurement and their measurement being 1 inch off. I know my measurement was correct because I measured it before I did the listing. I took a measuring tape and took all my dimensions. While doing some research, I read that this is a common thing that has happened to other people. There's nothing I can do about it now because it's in the past and I can't prove it. Next time I have a package shipped I will make sure they measure it in front of me instead of just dropping it off because of this incident. Usually they tell me to scan it myself, and I put it in the dropbox be careful doing this because the measurements they take might not be accurate. All the work I did to sell my item and I made $1.00.

Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

I dropped my phone in saltwater and have insurance so I only needed my phone to turn on to make…read moresure all my data is backed up. I won't he going anywhere else. I'm glad YICF has the best competitive rate. The customer service is good, too. I totally recommend.