Sonia helped me add my phone to an existing line on Christmas Eve and was super calm, cool and…read morecollected under pressure. She literally had to call my phone provider because they gave me the wrong account number 3 different times before she called. She on top of that, was with us for an hour. She literally was the best person to deal with at the store, went over rates before adding me to a line, gave a detailed explanation of any charges that will be added before adding the line. This is something in itself I will state, she was extremely nice about and broke down well. If you're reading this. Thank you Sonia, i left a review here and through cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Wilmington store today.

Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

Katelyn was outstanding! Exceeded my expectations! Took the time to figure out my issue with my…read morephone which was complicated. Gave me options on my new phone and gave me cost savings options on top of it all. Thank you I am a loyal customer to At and T and Katelyn.

Horrible experience. Do not go here. Went to get my screen replaced and the new screen kept going…read moreblack. Went to get the screen replaced AGAIN and he messed another thing up. I never write bad reviews but the experience was that bad.

They will rip you off, no returns. Sell junk avoid at all costs. Their product injured me and they…read morestill would not give money back.

First of all, the employees are nice. However, the service takes forever. Don't plan on getting in…read moreand out in a hurry. I dread it if I have to go in for something because I know I will be there for hours.

People are nice HOWEVER they must need more training. I can't even begin to explain the amount of…read morestress and strife it has been to upgrade my *backed up* IPhone 6s to a IPhone 8. First they couldn't get all my texts over and they didn't even restore my new phone to how my 6s was set up. I basically had a clean slate with my old pics and old contacts only. After I told them this was not going to cut it. I spent 2 1/2 more hours in there to get my texts and ios all set up. But I was then told as my pics and apps were still loading from the back up, that I could disconnect from the WiFi and it would use cellular to get those apps up and pics back. Well. Let me tell y'all, that was the WORST advice I've heard and I don't know if it was because they thought they did their job or wanted me gone. But. They obviously need more training. I will be back in today to attempt to correct the damage they have caused. Glad I kept my old phone because I essentially have a brand new phone that I can't even use and I can't even load the apps now on my own WiFi. I'm just so disappointed. It has NEVER been this hard like wtf.

Layla is absolutely wonderful, so sweet and helpful! Her service was amazing! I would love to come…read morework with her again!

Great service . Friendly. John was excellent. Very professional and he knew all the technicalities…read more Highly recommend

My son broke the screen to my iPad mini so I decided to try this place out based on the reviews…read more Everything was great at first but home button was placed back in properly and not the buttons are all stuck and the screen turns off all the time. My iPad is ruined and barely works as before and all I wanted was the screen fixed now nothing works correctly.

They repaired multiple phones for me and offered a 15% discount…read more But they split the discount and applied 5% to each phone, which, of course, results in a 5% discount on the total.