Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!

Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over…read more$22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!!

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

Terrible. I have called multiple times and left emails. The emails were never responded to. The…read morepeople on the phone calls pretty much said that they can not help me with my ongoing issues. I have been dealing with three same issue for almost 6 months now with no answer or any help at all.

Zero stars if I could. Going on almost day four of no internet and still no technician scheduled to…read morecome out. If you call they'll just tell you that unfortunately no information is available. No managers to escalate the problem to, nothing. Don't worry they're "working on it" and maybe you'll have internet in a week if they get around to it. Avoid these guys. It's like a frat house started a business but it's an inconvenience to actually do their jobs.

Cloudwyze Fiber in Nash County: A Masterclass in Poor Service and Even Worse Communication…read more If the service works, it works--until it doesn't. And that's when everything goes downhill fast. For a company supposedly specializing in technology and communications, Cloudwyze's communication is virtually non-existent. They have no SLA (Service Level Agreement) available for customers to reference, and good luck getting any answers from their support team--if you can even reach them. Often, the phone doesn't ring, or worse, it rings and hangs up before you can speak to anyone. No email notifications. No status updates. No status page to check when there's an outage. It's as if they simply don't care whether their customers know what's going on. And let's be clear--Cloudwyze isn't a new player in this space. They're not a startup trying to figure things out. They've had plenty of time, resources, and examples from competitors on what not to do in this industry. In short, Cloudwyze is dropping the ball on service, communication, and customer support. Save yourself the frustration and look elsewhere if you're in Nash County and need reliable internet.

From the owner: Designed out of the merger of a dedicated IT consultancy and an internet service provider, we have…read moretaken the lead in educating clients on platforms such as public and private clouds as well as how to leverage virtualization to provide a more enterprise grade network. CloudWyze will continue to stay on top of the latest trends in business IT and forever explore new and innovative ways to apply technology to each served business verticals. CloudWyze will always make every effort to take ownership of our customer infrastructure all the way to the end user to ensure each user is operating as efficiently as possible and the costs to the company are competitive and in line with the customer objectives. Our team will, forever and always remain customer focused with the customer at the top of our organization.

Great customer service ! Addressed my problem with My watch…read more, fixed it and had me on my way in less than an hour! I highly recommend!

At first we weren't sure how the visit would go, we got checked in & somehow we 'fell off' the…read morelist. HOWEVER, the staff was AMAZING & got to us right away (where we would have been in line after others before us). The staff was VERY tech savvy - which I was delighted with as we had a tech issue with a brand new phone & had to exchange after only having the device about 1-hour & realizing it didn't have enough memory (uug, $50 re-stock fee, but that was my own fault!). Everyone in the shop was lovely, and I know they deal with ticked off customers all the time. They were super nice, funny & knew how to fix all our issues.

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!

I discontinued my on April 8 and return the equipment on that same day. Today I received notice…read morefrom American Express that I had been charged $100 so I called. I was told since the billing cycle started on April 6 and I didn't return the equipment until April 8. I would the $100 charge. I think that that should have been prorated regardless since been a customer for 7 1/2 years and the bill every month on time. Their response was that company policy that the billing cycle is for one month no exceptions.

CUSTOMER SERVICE WAS HORRIBLE! I typed my name in, sat and waited for my turn, my name was called…read moreand the representative said, from across the store, "Wait, Mr, I'll take care of you in a minute," then proceeded to call a friend of her's to the desk to wait on him. I heard their conversation and it was very flirtatious. Completely unprofessional and disrespectful. I will never come back.

Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

Katelyn was outstanding! Exceeded my expectations! Took the time to figure out my issue with my…read morephone which was complicated. Gave me options on my new phone and gave me cost savings options on top of it all. Thank you I am a loyal customer to At and T and Katelyn.