We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

We had an outstanding experience working with R.C.!…read more From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family

I have bought and serviced several Ford Mustangs from Koons and had a positive experience from…read moresales to service with a particular shout out to my Service Advisor, Nathan. He has been particularly helpful in servicing my special edition Mustang and helping me navigate warranty, service, and other issues common to sports cars. He is super responsive and even texts me personally AND responds. :-) And Nathan treats Bella the Bullitt with the utmost respect.

Outstanding service. I saw a pre-owned R1T on Cargurus and clicked the link to ask if it was…read moreavailable. I received a prompt call from Bob Derby. He took the time to physically go and lay eyes on the car to be sure it was there. I went to the dealership the next day with a time crunch. I wound up pivoting and test driving 3 different cars. Bob was patient, informed, and helpful. I ultimately bought a different R1 T and Josue in finance was equally helpful.

The experience was amazing everyone was friendly and treated My wife , my father and I very kindly…read more! If you are looking to purchase a vehicle you should definitely buy here ! Specially with Salesperson Bryce , he was a great person to negotiate with . It was a great experience with Bryce. Managers Marcus , Joshua and business manager James also were great people to work with . They all helped me with everything I needed and wanted ! But Bryce was for sure the person that hooked to making a deal at Lindsay

Outstanding Experience - Mat at BMW of Sterling Sets the Gold Standard…read more I had an outstanding experience with Matthew Tillman at BMW of Sterling. From the first phone call, Matthew treated me like family and built immediate trust -- even though I was coming from Maryland to Virginia. He took the time to understand exactly what I wanted, found the perfect BMW X5 M60 in the right color and configuration, and secured it for me over the phone. Matthew promised that if I liked the car, the entire deal -- including my trade-in -- would be completed in under one hour, and he delivered exactly as promised. When I arrived, the car was already detailed, paperwork was ready, and the process was smooth, honest, and stress-free. This was one of the best car-buying experiences I've ever had. I will absolutely be back to work with Matthew again, including for my wife's next BMW. If you want a professional, trustworthy, and efficient salesperson, Matthew Tillman is the one to ask for. Highly recommended!

I went in to buy a certified pre-owned vehicle and was told they could negotiate. The next day,…read moreanother manager said they don't negotiate on CPO cars. That inconsistency wasted my time. If you don't negotiate, be upfront and clearly state a no-haggle policy in your listing.

The phone puts you in a loop that keeps repeating, "we really appreciate you," and you rarely get a…read morehuman. I finally got a human, who said she has to transfer me to another department. I am put on hold, then cut off. I call back and 30 minutes of repeating the same prompts and keep going into an endless loop. I wanted to see if the sales department is any better. The first ring a sales person answers. I told him he is great for answering on the first ring. He is excited until I tell him I am calling to complain about not being able to talk to the service department. He says he will have someone call me, no call back. I finally try the online chat. I tell them I want to make sure my service is covered by a warranty. He says lets make an appointment and then I will check. I said no, please check first so I can then set up an appointment. He says sorry, I can't help you and the chat ends the session before I can say anything. My 5 stars just became a 1 star. My third Honda wont be from this place. They love you when your buying but it ends there.

Extremely disappointing and unacceptable experience at AutoNation Honda Dulles…read more I brought my odyssey vehicle in for engine-related service (replace alternator and Spool Valve). The repair was completed, but immediately after pickup my car started showing a "tailgate open" warning with continuous alerts while driving. This issue did not exist before the service. During pickup, there were additional problems: * My car keys was misplaced for about 30 minutes * The service advisor had already left with no proper handoff * My invoice contained an incorrect and unknown customer name When I reported the post-service issue, I was told it was "not their responsibility," even though it began immediately after their work--right when I started the engine to leave the dealership. I believe this is a basic check that should have been verified by Service team after the repair. Additionally, my car was in their possession for four days. Because of this issue, I had to tape the tailgate shut just to drive the car safely and endure the constant warning sound for 140 miles back home, even with the nonstop alerts the entire time. They also performed a multipoint inspection and said everything looks good, but they couldn't see the tailgate-open warning on the dashboard or the accompanying alert sound. I live about 140 miles away, so returning for repeated visits is not practical without proper diagnosis and accountability. Overall, the experience reflects poor communication, lack of quality control, and weak post-service support.

"The Best Vehicle Purchase Experience Ever!" Yesterday, we…read morepurchased a Silverado from Mas Hill, a salesman at Ted Britt Chevrolet, and it was truly the best vehicle purchase experience we've ever had. Mas is an exceptional person, and his professionalism and kindness made the entire process enjoyable. The support team was equally outstanding. Victor and Angel were wonderful to work with in finalizing the transaction. Since we were purchasing from out of state, we had many questions both on the day of the sale and afterward. They were always responsive and helpful. My husband and I feel that we received a fair price and were treated with the utmost respect. We highly recommend Ted Britt Chevrolet and salesman Mas Hill for anyone looking for a great car-buying experience.

The salesperson Burak was extremely communicative, transparent, and easy to work with - no qualms…read morewith him. However - the experience took a turn for the negative when I was unable to come to a resolution on having two working FOBs. Part of the sale was having two FOBs - however, upon learning that the second remote did not work, the Ted Britt Chevrolet team has been unwilling to work with me on getting a second working FOB. I will admit that I should have gotten this in writing, however, one would think that common courtesy would prevail and they would support a client (who just purchased a vehicle) in having two working FOB devices. I left a review on google - which was replied to, but upon calling, they were unwilling to work with me. I would recommend getting it all in writing if you choose to shop here, which I would not do again.

The only place that I would ever take my car for service…read more Justin and his team are knowledgeable, efficient, and fair. They give it to me straight and provide plenty of warning on immediate needs as well as upcoming costs to plan for. Couldn't be happier.

We needed rear shocks, tires, and a 50,000 mile service and contacted Undisputed Auto Care for a…read morequote. They were able to turn a detailed quote around in just a few hours. It was a very fair quote, and all the work was completed on time. Great job on everything! My husband also had his truck inspected with emissions testing the next day, and that work was done quickly while he waited! If you are unhappy with your current vehicle garage and are tired of being ripped off by corporate franchises, Undisputed Auto Care is the place to go! It is a locally owned small business and they do fantastic work!

Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Overpriced First the good & then the bad. I have to say that…read moreJason was very professional and nice. We actually had a lot in common. After finishing with my oil change, he told me there were 6 things that needed to be fixed. One of them was a filter replacement for a $145.00. If you think I'm kidding, I'll post the pictures. I took my car to my regular mechanic who is my friend. All of those things that he said that I needed, don't need to be done until I hit 50,000 miles. My car only has 30 430 miles. I'm not sure if he thought that he could take advantage of me because I was a woman. My mechanic also laughed at the prices & said they were outrageous. They don't even charge labor to replace the filters. Ps I can buy the filters & replace them myself. I'll have to say I will never come back to this place ever again. This is in response to the owner's response. Even if that was the case there are 3 other services that you wanted to charge me for that were also not needed. Also, no response to a $145 charge for a filter replacement, which is ridiculous. The way this economy is now and everything is already outrageously expensive due to this administration. You need to stop taking advantage of people. Andrea, we recommend servicing CVT transmission fluid every 30K miles because they fail quite often and sometimes with very low miles; Jason did a wonderful job educating and communicating this. Even if your friend doesn't agree, have it performed anyway :) We wish you the best and hope you find a shop that better aligns with you.

Marc saved the day when I locked my keys in the car down the street from the shop. He was kind and…read moreprofessional, I would recommend this place to anyone! Thank you so much!!

Attention shoppers--please disregard the 2-star review; I believe it's a carryover from the Nissan…read moredays. I cannot say enough positive things about the dealership and the transaction I experienced over the past two days. By mistake, I initially went to the Sterling location when I was scheduled for Chantilly--lucky me. We met Darius, who was the most patient and calm salesman I've encountered, on par with our experiences at Lexus dealerships when we lived in Miami. He showed my wife several models, clearly explained the differences, and never once attempted a hard sell. I returned the following day fully intending to drive away in a CX-70. The process was flawless, and the lease terms they presented were actually better than what I had calculated myself. While signing the paperwork, I changed direction. I had planned on a black-on-black CX-70, but at the last minute felt it might be a bit too ostentatious for a couple of 60-plus buyers. Sitting in the showroom was a beautiful CX-90 that felt much more aligned with us. I switched vehicles--and the dealership didn't flinch. The CX-70 paperwork was literally ready for my signature. It dawned on me later that this was the first car I've ever purchased directly off the showroom floor. Bottom line: they have something very good going on there, and I highly recommend the dealership. My daughter also purchased a vehicle from the Chantilly location, which says a lot about the organization overall. I do need to single out Darius--he is exactly what a car salesman should be: knowledgeable, low-pressure, and genuinely engaging. In fact, although I was originally scheduled to meet a different salesman at Chantilly, my wife stepped in and said, "You're buying the car from Darius." She was absolutely right.

I had to take my car in for scheduled maintenance. Jason was very helpful. Turned out I needed…read morequite a bit of brake work done in addition to oil change so it was going to take a few hours so Jason arranged for a shuttle to take me home and then pick me up when my car was ready. This was so very helpful and much appreciated. My brakes feel amazing. I feel so much safer now. Thank you!