Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Overall, good sales experience! However, I'm disappointed. Rarely are calls answered and not good…read morewith follow-up. After a week, I'm still waiting for a return call about my vehicle.

We had an outstanding experience working with R.C.!…read more From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family

I have bought and serviced several Ford Mustangs from Koons and had a positive experience from…read moresales to service with a particular shout out to my Service Advisor, Nathan. He has been particularly helpful in servicing my special edition Mustang and helping me navigate warranty, service, and other issues common to sports cars. He is super responsive and even texts me personally AND responds. :-) And Nathan treats Bella the Bullitt with the utmost respect.

Outstanding service. I saw a pre-owned R1T on Cargurus and clicked the link to ask if it was…read moreavailable. I received a prompt call from Bob Derby. He took the time to physically go and lay eyes on the car to be sure it was there. I went to the dealership the next day with a time crunch. I wound up pivoting and test driving 3 different cars. Bob was patient, informed, and helpful. I ultimately bought a different R1 T and Josue in finance was equally helpful.

I rarely leave negative reviews, but I feel other buyers should know about my experience…read more I purchased a 2017 Audi Q7 from this dealership based on the condition they represented and the work they told me would be completed before delivery. When we arrived, the vehicle wasn't even available for a proper test drive because it was still being prepared. The sales staff told us we should go ahead and complete the paperwork because the vehicle could be sold to someone else if we waited. They also told us that if we drove it afterward and didn't like it, we could simply change our minds. Based on those assurances, we moved forward before having the opportunity to properly test drive the vehicle. We were also told the rear brakes would be replaced and the windshield would be repaired/replaced before we took delivery. Because of those promises, we waited about a week before picking up the vehicle. When we finally received it, neither repair had been completed. After taking ownership, I began noticing a significant vibration at highway speeds. I took the vehicle for a Maryland Safety Inspection, where additional issues were identified, including worn upper control arms. The rear brakes measured approximately 3/32", indicating they had not been replaced as we had been told. While further diagnosing the vibration, I also discovered a broken driveshaft bolt at the rear differential. This experience left me questioning how thoroughly the vehicle was inspected and whether the repairs I was told would be completed were ever actually performed. I understand that used vehicles can have unexpected issues, but I expect honesty and accurate representation. Customers should be able to fully inspect and test drive a vehicle before signing paperwork, and promised repairs should be completed before delivery--not simply promised. My advice to anyone considering purchasing here is to insist on a complete test drive, get every promised repair in writing, verify the work has actually been completed before taking delivery, and consider having the vehicle independently inspected.

I brought my car in for service a few weeks ago, and Devon (the service advisor) was fantastic from…read morethe moment I arrived. He took the time to listen carefully to my concerns, explained everything clearly without any pushy upsells, and made the whole drop-off process smooth and stress-free. He continued to follow up with me oftenly with updates on the repairs and gave me honest advice on what was truly necessary versus what could wait. My car is running perfectly now, and I felt genuinely taken care of. Thank you, Devon -- this is exactly how customer service should be! I'll definitely be back and will be asking for you specifically.

I went in to buy a certified pre-owned vehicle and was told they could negotiate. The next day,…read moreanother manager said they don't negotiate on CPO cars. That inconsistency wasted my time. If you don't negotiate, be upfront and clearly state a no-haggle policy in your listing.

Super shout out to Sam! He is a great salesman and is probably the only car salesman that I have…read moregrown fond of. He is kind a genuine. Do not know how this place would fare without him!

Outstanding Sales & Admin Team, but Service Department Needs Major Work…read more I recently purchased a 2024 VW Atlas from AutoNation Honda, and my experience was a tale of two very different departments. First, the bright spots: The sales and administrative team were fantastic. My salesperson, Kavveh "Kevin" Azizsired, was absolute class and made his part of the process seamless and smooth. Ms. Lynh in finance stayed connected with me throughout the whole transaction; while financing through my own credit union took longer than it should have to finalize, she stayed on top of it and got the job done. Additionally, Ms. Delilah in titling was exceptional, her communication was proactive, and she made sure my license plate transfer went off without a hitch. Unfortunately, my experience with the service department completely overshadowed an otherwise great buying process. Four days after buying the car, I noticed severe, uncontrollable shaking when braking on the highway. I called to get it checked out, but after being bounced around, Ms. Lynh and Kevin stepped in to help me get a 7:30 AM appointment for Wednesday, July 1st. I arrived promptly at 7:30 AM. After sitting in the waiting area working remotely for three and a half hours, I realized no one had updated me. At 11:00 AM, I went looking for my assigned advisor, Ryan, who wasn't at his desk. A helpful female service advisor noticed me, stepped up (even though I wasn't her customer), and tracked down Moe from service. Moe was honest with me: my car hadn't been touched in 3.5 hours. Moe took ownership, took the car on a quick test drive, confirmed the rotor issue, and expedited the repair. However, between waiting for the work to be finished and getting checked out, I didn't leave the dealership until 1:30 PM. I spent a total of 6 hours sitting in the waiting room for a rotor resurfacing on a car I had owned for less than a week. My laptop battery died, and I lost nearly an entire day of work productivity watching other cars come and go. Bottom Line: Go see Kevin, for buying a car, he will take great care of you. But management severely needs to address the scheduling, communication, and workflow breakdowns in the service department.

I cannot be more effusive. I called, they responded with urgency. In a world of massive dealer…read moremarkups they offered msrp. I repeat, in a world where everyone is price gouging, they refused. At a car dealership. Please let that sink in. They wouldn't budge on the dealer fee, but how many would have? Overall great experience. I used outside financing with no issue. I've purchased 4 brand new vehicles before and this was the simplest and least hassle of all.

One star. My experience with Ted Britt Chevrolet in Sterling, Virginia, was more than…read moreunpleasant--it completely sucked. I live in Massachusetts and spent a significant amount of time trying to purchase a vehicle from this dealership. I initially worked with a salesperson, but suddenly learned that he had been fired. After that, the entire process became even more confusing and frustrating. I was sent multiple versions of purchase and sales agreements that appeared inaccurate or misleading to me. It felt as though the dealership was creating excuses because they did not really want to sell me the vehicle in the first place. I already had financing approved through my own credit union, but the dealership would not provide the proper documentation my credit union needed. Instead, I felt that they were misleading me and pressuring me to finance through the dealership. I was also told that the title would be sent to my credit union to secure the financing. I later discovered that the dealership apparently did not have the title to the vehicle at that time. This caused additional confusion and made me question the honesty and transparency of the entire transaction. Because I was purchasing the vehicle from out of state, I paid out of pocket for a pre-purchase inspection at a Lexus dealership. Ted Britt Chevrolet gave me a hard time about arranging the inspection, even though it was reasonable for me to have the vehicle checked before traveling from Massachusetts. The Lexus inspection found problems with the headlights and the driver's seat heating and cooling ventilation fan motor. Despite these issues and the repair costs involved, the dealership was unwilling to offer a reasonable discount on the vehicle. There were also unexpected fees that were not clearly explained to me beforehand. The final straw was the general manager, who was extremely rude and told me that I should find another car. After all the time, effort, money, financing arrangements, and inspection costs I invested, I found the general manager's response completely unprofessional and disrespectful. This was a terrible experience from beginning to end. Based on my experience, I would STAY AWAY  FROM TED  BRIT CHEVROLET. Anyone considering purchasing a vehicle from this dealership--especially an out-of-state buyer--should get every detail in writing, carefully review every document, independently verify the title, and obtain a pre-purchase inspection before paying anything. Also don't let them bully you into financing with them

I went to have a set of plug and play sidesteps installed on my Cybertruck. There are dozens of…read morevideos and posts that say it's a 30 min job. My quote was for $600 (3 hours). What a complete and utter waste of my time.

Thank you undisputed auto care for the quick turnaround! Came in to get a license plate installed…read moreand they let me know that I'd have to order a bracket online. They were super accommodating with my schedule and were happy to get me scheduled as soon as my part was ready. Front desk staff are kind and my mechanic ran everything by me. Cost was about average for what I had done compared to other places and I would recommend coming here for quick and honest services!

Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Andrew and Franz are great! Going to Auto Stop Elite is honestly the best I've felt about going to…read morea repair shop on a long time. They are reasonable, explain everything that is wrong, prioritize what is important to fix now versus what is something later on the horizon, and are more reasonably priced than other shops in the area. Plus, they're both super friendly! I highly recommend visiting Auto Stop Elite, and I highly recommend Andrew and Franz. Thanks for your great service!

Overpriced First the good & then the bad. I have to say that…read moreJason was very professional and nice. We actually had a lot in common. After finishing with my oil change, he told me there were 6 things that needed to be fixed. One of them was a filter replacement for a $145.00. If you think I'm kidding, I'll post the pictures. I took my car to my regular mechanic who is my friend. All of those things that he said that I needed, don't need to be done until I hit 50,000 miles. My car only has 30 430 miles. I'm not sure if he thought that he could take advantage of me because I was a woman. My mechanic also laughed at the prices & said they were outrageous. They don't even charge labor to replace the filters. Ps I can buy the filters & replace them myself. I'll have to say I will never come back to this place ever again. This is in response to the owner's response. Even if that was the case there are 3 other services that you wanted to charge me for that were also not needed. Also, no response to a $145 charge for a filter replacement, which is ridiculous. The way this economy is now and everything is already outrageously expensive due to this administration. You need to stop taking advantage of people. Andrea, we recommend servicing CVT transmission fluid every 30K miles because they fail quite often and sometimes with very low miles; Jason did a wonderful job educating and communicating this. Even if your friend doesn't agree, have it performed anyway :) We wish you the best and hope you find a shop that better aligns with you.

I had to take my car in for scheduled maintenance. Jason was very helpful. Turned out I needed…read morequite a bit of brake work done in addition to oil change so it was going to take a few hours so Jason arranged for a shuttle to take me home and then pick me up when my car was ready. This was so very helpful and much appreciated. My brakes feel amazing. I feel so much safer now. Thank you!

I am currently in the market to buy a new vehicle. I decided to stop by this dealership today with…read moremy dad to see what options are out there. As we entered the business we were greeted by staff. That is when "Sharon" approached us and asked how she could assist us. Sharon was amazing from start to finish. Sharon was very informative and NOT pushy at all. We went on two test drives in the frigid cold. Bless Sharon's heart for being so patient and willing. Both my dad and I agreed that we couldn't have had a better experience. Visit this dealership and ask for Sharon!