We have two german shepherds one does great at the vet and the other not so good..they are patient,…read morefriendly and upfront on the costs. Couldn't be happier!!

12/10 reccomend the groomer ROB. ANXIOUS Staffy / Pitty…read morefriendly He's the only one my dog will let cut her nails. It's so funny because I've tried multiple different vets, and she won't let anyone touch her... they've even tried gabapentin and trazodone because she was so "anxious". Rob at sumner vet doesn't require any meds, and they allow me to pay after the service is completed incase Dremel doesn't work or she throws a tantrum and doesn't let him do it at all. I always call ahead to see his schedule for the week, they do walk in nail trims 10-4pm.

The people and facility at Blue Pearl are amazing. My big dog had to have an MRI and immediately…read moreneeded surgery to remove a bulging disk in his cervical spine and they did such an amazing job taking care of him through the entire process! They were in constant contact with me during it all so I knew what was happening during this insanely stressful time. And, most importantly, they successfully corrected the issue in his spine and my 125lb, 6 year old dog is regaining all of his abilities. I just can't say enough about how impressed I was and how truly thankful I am for everyone there.

The most amazing, knowledgeable and empathic animal care / hospital I've ever been in, and I've…read morelived in 5 states soooo. My little Oz is walking, running and just being his normal cute self I came home from an appt.. he jumped up to say 'hi mommy' and when he landed, he tipped over and couldn't get up... Not only did Dr C take care of my baby but the staff also took care of scared me If you have to leave your baby for overnight monitoring? Wowowow! Communications, status updates and anything else was done at your choice. TEXT was fabulous. Even when I woke up, freaked out because Oz wasn't here. I was able to check on him in the middle of the night by text and response time was much faster than I expected. I love this place and everyone there!

My dog got sick very quickly and a trip yo our vet was escalated to this hospital. She had been…read morevomiting and not responding to pain med's, her little life was fading. I was not ready to lose her, but the quality of her life was one of intense pain. The vet was very compassionate and was also concerned and felt she had sepsis. The cost was astronomical. Nearly 3k$. I wish there were places that recognized ppl cannot afford that much in this economy. That is the reason for 4 out of 5. We are seniors and this will take us years to pay.

We brought in our dog who was in severe pain, dehydrated, and unable to walk. The staff confirmed…read morethat he was sick and had an elevated heart rate, blood pressure, and was unable to walk without pain. Upon check in the registration asks if we would consent for pain management and possible fluid administration totaling $600-800 prior to seeing the physician. We consented because we knew he was in severe pain and had not had fluids in a day. To my shock and deep frustration we waited 2.5 hours before finding out they had not initiated any treatment and were waiting to receive payment before treatment. I had thought they would make him comfortable while awaiting test results and further consent. I expressed my disappointment in their lack of treatment and how I had expected them to at least make him comfortable while he waited for a thorough exam. Upon voicing my frustration the physician abruptly left our exam room and we never were able to speak to her again except through the front desk worker as an in between. Would a hospital make your loved one wait for payment before starting treatment? I will never bring a pet back to this location and I will be sure to spread the word about their lack of professionalism, inability to triage, inability to be an adult and speak directly, and lack of a standard of care. This facility may look nice and state they have multiple providers on scene, but they lack the ability to follow through when it matters.

Wait times were often excessive. Staff frequently made errors scheduling appointments. The young…read morewoman that was the "office manager was arrogant, obnoxious, and hilariously unprofessional. I listened to her verbally abuse an elderly gentleman in an extremely disrespectful manner. My adult daughter and I both overheard office staff ridiculing and making fun of clients. It was the most run down and filthy vet clinic that I have ever had the misfortune to business with. When we moved back to Washington state in late 2021, there weren't very many options open in this area. This dump was a last resort. If I could give them a zero for a rating, I would. It was certainly obvious that we weren't in Montana anymore!

Worst place to go to ,,,,I paid $600 for the vet to check out my dog and tell me he has problems…read morewith kidney he was going to give me meds for him he wants over $1100 more I told him I don't have that much money so my best friend died

They did a good job when my dog had an accident over the weekend. I can recommend them if you are…read morein need of these services

Our dog was hurting in the middle of the night, also peeing blood. 2am on a Thursday with not many…read moreoptions nearby. Called BluePearl and they hinted itd be several hours wait so checked out Affordable Animal Emergency here. Parked on the street and they had us come in right away. They were upfront that its a $159 diagnostic. Turned out it was a UTI for the dog, so $40 antibiotic shot, $30 for antibiotic pills. Then I requested something for the pain, which they gave the dog an injection that would last 18 hours, $80. So it all came out to $300-ish which i was surprised, I thought itd be more for an emergency visit at 2am, complete with diagnostic and treatment. Granted, xrays/ultrasound wasn't conducted but there wasn't need. Our dog is back to her old self after a couple days and we're thankful there's a 24 hour vet in Auburn!

If you are even thinking about bringing your pet to this place RUN. I've been bringing my boy to…read moreVCA's up and down the I5 corridor for 8 years and have never seen anything this disgusting from them. They quoted me astronomical prices with a straight face. I have a 14 yr old Doxie who has 4 teeth left. I asked them to remove them and they quoted me $3000+. He literally had no other teeth to clean and they wanted me to pay almost $1k for cleaning PLUS extraction of 4 teeth. I asked them to take off the cleaning portion and the quote got MORE EXPENSIVE (pics attached). This place cares nothing about your pet. They will price gouge you for every penny you have until you are broke and then put your dog down for $500. They are the reason pet ownership is so hard for most. They are the reason people are hesitant to adopt. Nobody can afford these prices. If these are your pet care professional then you might as well grab $2000, light it on fire, enjoy the warmth and then go to WellCare animal hospital or many others in the area who charge $700 for the same procedure.

Customer service here was absolutely awful. So I made an appointment for my dog to be seen. He's…read morerecovered from parvo and just to make sure he wasn't still infections to other dogs I called before I even arrived . Not too sure who I spoke with on the phone Alyssa , Mandy or something along those lines but I called twice! Once to let them know I would be a few minutes behind because of traffic which she told me that's completely fine because they didn't have any rooms available and for us. Fast forward to my second call letting them know we were pulling in and she said she would check us in and send someone to get us . Cool right? Helping keep contamination down.. wrong. She never checked us in . We were waiting out in the car for 30 minutes. I called again and it went straight to voicemail. So I got out of the car and went into the office because clearly they weren't coming out to get us. I asked if they were still with other patients and they said who are you checking in for ? I let them know that it's for my dog and how we were told to wait in the car. Then she proceeded to tell me how because I didn't call back they didn't check us in! A waste of fucking time. Especially since they told us someone would come get us . Outside of the shitty service the place smells god aweful. Almost glad my pup couldn't be seen because it's clear as day that outside of lack of customer service skills they also don't care about practicing cleanliness. It was stuffy and smelt like the belly of a 16year old black lab. Not sterile at all. Hair balls collecting by the front mats . No airflow and if you know anything about vet offices or hospitals it's never warm , always cool where you need to bundle , it's kept below 60. This place was hot and musty. Do not recommend bringing your animals here, if it's a false alarm they're most definitely leaving with something based off of coming in contact with any surface in this place .

Over the last 20 years or so, the staff and providers at Firgrove have cared for three of our cats…read morefor their entire life spans. They are caring and professional, and when we finally get another cat, Firgrove will be our first stop.

Very disappointed, I called to get more information regarding my two pups for their teeth and the…read morelady on the phone (Christine) was very rude when I was just trying to ask questions and get a better understanding. Will no longer bring my pups here. As an owner should be able to ask questions to feel comfortable about procedures and costs.

I have been coming here since I moved to WA 5 years ago I…read moremoved out of the area 3 years ago, and I still go here with my 7 pets and drive an hour each way. We have 5 seniors with a variety of healthy issues and we are frequent flyers at the vets to say the least . Dr. Mechur is one of the very best vets I've ever had the pleasure to work with. She is patient and kind and very knowledgeable. She stays after hours and takes the time to know all the ins and outs and lumps and bumps of my family Michaela is the best Vet tech ever. She has the magic touch l. She is able to do blood draws on my cats that previously they would have to be sedated . Faith, Britney , Cat are all top notch at what they do. The front office staff deals with me and all my crazy pet needs on a weekly basis. These people work extremely hard in an industry that is underpaid and under appreciated. I can't begin to express my gratitude to them

0 out of 5 Stars - Extremely Disappointed…read more I would not recommend Spanaway Veterinary Clinic to anyone. Our puppy received her first vaccine through the breeder's veterinarian. After we purchased her, we brought her to this clinic for a full wellness exam. During that visit, we were told she would need her next vaccine in one week. We scheduled that appointment, but the veterinarian insisted on performing another "follow-up" full exam before administering the vaccine. That would have meant three full exam visits (each around $100) within one month. When we explained that we could not afford to pay for repeated full exams just to receive scheduled vaccines, they eventually waived the additional exam and administered the vaccine. Now our puppy is due for her next set of vaccines in three weeks. On 2/24/2026 at 3:40 PM, when I called to schedule the appointment, I spoke with one of the rudest receptionists I have ever encountered. She informed me that we would again be required to pay for another full "follow-up" exam in order to receive vaccines. When I explained that we only needed the scheduled vaccines and referenced the previous situation, she stated they would not waive the exam this time. I politely asked to speak directly with the veterinarian to better understand the policy. The receptionist refused and instead stated she was going to deactivate our account. The fact that a receptionist feels empowered to cancel a client's account for simply asking questions is extremely concerning. Refusing to allow communication with the veterinarian is unprofessional and unacceptable. We have decided to move our puppy's care to Canyon Road Veterinary Hospital, who is willing to review her records and administer scheduled vaccines without forcing unnecessary repeated full exams. The owner of this clinic should seriously evaluate their front desk professionalism and client communication policies. We will also be filing a complaint with the Better Business Bureau and sharing our experience with other pet owners and breeders so they can make informed decisions. Very disappointed. This is in response to their response: Thank you for your response. However, much of what was stated does not accurately reflect what occurred. First, the individual I spoke with did not identify herself as the hospital manager during the call. Regardless of title, the tone of the conversation was dismissive and unprofessional. Clients should be able to ask reasonable questions about policies and costs without having their account deactivated. It is also inaccurate to state that three different staff members clearly and consistently explained a firm policy requiring two exams. What we were originally told was that our puppy needed her next scheduled vaccine in one week. When we returned, we were then told another full exam was required. Only after we explained our financial concerns was that exam waived. That does not reflect a clearly communicated or consistently enforced policy. We did not refuse medical care for our puppy. We questioned the necessity of repeated full exams within a short time frame after she had already received a breeder exam and a full wellness exam at your clinic. Wanting transparency about medical recommendations and associated costs is not refusing care, it is responsible pet ownership. At no point did we say we intended to administer vaccines ourselves. We stated that if repeated full exams were required every time, we would need to consider transferring care to another clinic. That is a reasonable and honest statement, not grounds for account deactivation. What is most disappointing is that at no point did anyone attempt to work with us to find a reasonable solution. There was no effort to discuss alternatives, payment options, or a clearer explanation of the medical necessity specific to our puppy. Instead of collaborating with us as concerned pet owners, the approach taken was defensive and dismissive. A business that consistently responds to customer concerns by implying the client is wrong rather than listening and problem-solving will eventually struggle. Long-term success comes from professionalism, transparency, and partnership with clients, not from shutting down conversations. The decision to inactivate our account rather than allow a direct conversation with the veterinarian only reinforced our concerns about communication and client care. We stand by our experience. Pet owners deserve respectful communication, clear policies, and a willingness to work together in the best interest of their animals. We have since transferred our puppy's care to another veterinary hospital and wish your clinic the best moving forward.

They cared for my four dogs from first visit until they had to be put down due to intranets…read moreillness. Always professional and kind, especially at the end. I am returning with my 5 th do.

Took our dog here after he developed a bad cough and we couldn't get him seen at an emergency vet…read more The staff and doctor were great. You could tell that the doc loved animals. The clinic itself was very clean. We were in and out in about an hour even with X-rays and labs. I did appreciate that the doctor was upfront about the estimated cost of the procedures that she suggested. She could have done some other procedures that our dog needed but told us to wait and solve what the main issue was first. Looks like our old dog is gonna be okay. He has bronchitis and pneumonia but is likely gonna be fine. They saved an old dog because I was sure his time was coming to an end.

Dr. Maia Chan was perfect for us. Saying goodbye to Fluffy was the hardest thing I've ever had to…read moredo. Dr. Chan moved at the perfect pace. Explaining everything was helpful and we even had some lighter moments even though I've had to do this before with other fur babies. Would recommend them again and hopefully don't need to use them anytime soon.

I would like to thank Dr. Christa Lloyd for making my and my friend's experience a peaceful and…read morevery caring one as I sent my precious, loving good girl to be with her Papa in heaven. I wouldn't have changed a thing.. God bless you Christa and all the staff at Good Life..