Dr. Abhishek and each person that cared for our Nelly was amazing. We could feel the kindness from each one of them. We found this place when in need or urgent care. After today we plan to transfer all of our dogs to Toptails for their regular care. read more

Do not waste your time. Dr. Abhi's care was not a great fit for my family. The front end staff was always kind to me, however Dr.Abhi is incompetent when it came down for the neuter of my cat, he was unable to provide the surgery on 2 occasions. I went elsewhere, and they did it--no problem AND for less than half the price I was quoted here. We had 0 complications, and as it was an invasive surgery (1 testicle was dropped, the other still inside), I was impressed. When I asked him "what to do" about the behavior of my adolescent cat (as without the neuter he had started humping & became more aggressive), he suggested that I get a vibrating collar, and to SPANK MY CAT. Is this a joke to you? I never went back. Also, my cat was 5 weeks old when I started bringing him there and the service was good at first. There was trust built at the beginning. They did treat our flea ridden, eye infectious poor kitty. However, as he got older he was needing to be sedated (gabapentin) each visit--per request of the staff. He does not need sedation since switching to our new vet, makes you wonder what they are doing to your babies when in the back. No thank you for giving my cat anxiety! Overall, I would never trust this clinic with my pets ever again. Be careful if you decide to bring your babies here. read more

They could improve on shutting the business down! Out of every experience I've had in the vet this is the worst one we will probably have to put our dog down I took my German shepherd here because the past 2 weeks she had been vomiting kind of often they had us spend over 1,000$ to tell us "nothing is wrong with her" well last night I got out of bed to get some water and she was vomiting a blood with blood clots we took her to a different clinic and they said that the top tales Veterinary prescribed her a medication that gave her ulcers in her stomach that medication was meant for cancer treatment in dogs, which she does not have cancer do not take your pet here even if your trying to put them down read more

I definitely would not take your animal here if you care about them we were recommended to come here to help our dog with her loss of appetite and nausea/ vomiting and they proscribed her Prednisone witch helps with non of those things yesterday morning she vomited blood and and blood clot we took her to get a second opinion and they said they believe that medication has now given her ulcers in her stomach she has to be kept over night and possibly even put down all because of malpractice at a veterinarian clinic who was supposed to help her read more

Nurses and receptionists are nice. We brought our new puppy here... they have great refreshments while you wait. And clean. We have another check up soon. read more

Took my large breed dog to have a teeth cleaning under sedation. When I picked her up the vet informed me her largest tooth had to be removed due to it splitting when an instrument hit the tooth during the cleaning. Has this happened to anyone else? read more

first time customer - No impressed, will not go back! I took my 9-yr old female Akita for an exam. ($79 that you have to pay upfront to book an appointment) Interesting..... All was good until the doctor came in - we conversed about her and her issues, he put the stethoscope to her left side and listened for about 4 seconds, fed her treats on the floor, talked about his divorce and came up with a treatment plan, a $661 treatment plan!!! ALL of this without ever touching her, checking her over, reviewing her body, structure, eyes, ears or anything like that. Come on, If I'm paying for an exam up front, the least you could is actually examine her. He decided that she needed two kinds of pain pills, I walked out of there with a $371 bill, pain pills and feeling poorly at what had just happened. My advise, don't waste your time. At least refund the money for the examine you did not do! read more

Steer clear of Toptails vet. They are either incompetent or running a scam. I called them to book a spay for my puppy. I was given a price and told I had to bring her for an exam to make sure she was healthy to undergo the surgery. That visit cost me about $85. Then I was asked for a deposit of $100. ONE DAY before the surgery I received a ridiculously high estimate that was way out of line with the amount I expected to pay so I cancelled the appointment. I asked for a refund of the $100 since it is their fault that I could not go through with the appointment. Had I known in advance that they wanted so much money I would have never booked it. I am also out $85 since I cannot go through with the surgery. $185 leaves a bad taste in the mouth. read more

We have 2 households looking to change veterinarians for our pets. Management changed at our current clinic and they no longer are as caring toward pets as they used to be. Pets are family and we expect their Healthcare to be treated as important. Veterinatians are "doctors". We had an urgent matter come up with one of our pets and went to Toptails. The appointment went great! The doctor was kind & caring & knowledgeable. The pricing was reasonable. We thought we had found the our new facility for all our pets. But the follow up has not been good. The veterinarian called with results and treatment recommendations. Left with elderly owner who told him she is hard of hearing and the little bit she could hear she did not understand. She needed the doctor to repeat the information to another family member. She thought veterinarian had said medication needed for treatment of 2 potential conditions, but we have never been able to confirm. We have not been able to obtain that second message if/what medication was recommended. Apparently it is a one opportunity for information deal. This might be a good vet for urgent one visit need, but we would not recommend for any ongoing care. Super disappointing. Giving this place a 2 Rating instead of a 1 because our cat did well for the first month following antibiotic shot. But since lack of providing the information we paid for has gone basically ignored for two months perhaps the rating should be a 1. read more

I was able to get a same day appointment for my dog when he wasn't feeling well & get treatment within 2 hours. The staff was super friendly and was more than willing to answer any questions I had. I definitely will be brining my dog back here for all of his other veterinary needs from here forward! read more

Top Tails charges $60.00 for a nail trim on a puppy. I ordered some heartworm meds for my puppy and the vet declined yet they allowed me to purchase 2 months worth a few months ago. IMO they just want you to buy the medication at their facility. I will never return to this vet as there are much better facilities out there like Canyon Rd vet. read more

I love this hospital. The Doctor is nice and knowledgeable. He spent the time explaining everything to me about my dog's condition. Past Vets rush through the appointment to get to the next one. The receptionists are friendly and gushed over my dog. You can tell it wasn't fake and they do like their job. I highly recommend this animal hospital for the care of out fur babies. You won't be disappointed. read more

Great customer service, Quick service, very friendly environment for you and your pet.

Can't ask questions, because I get smart remarks back and felt like it bothered them. Didn't even do proper checking on my dog. And got back results 3 weeks later when they had said it takes like 2 days. And I did call for the results. read more

dealing with peoples beloved pets is hard. i want to thank toptails and the people with us during our experience. our cat was showing trouble symptoms so we took him to a vet who told us it was only dehydration and offered services that costed three times as much as toptails. after taking him to toptails we learned it was more serious and that the best choice was euthanasia. the doctor and staff were very caring and supportive in one of the hardest times in my life so far. they were able to accommodate us and give us time. we're very appreciative and grateful read more

this place is amazing!!! The staff are friendly and professional. They work within your budget and make you feel comfortable with treating your fur baby. I would recommend this place to anybody. The place is very clean and well put together. read more

The cost of the clinic is more than others. Female spay $600 at other vet. This place over 1k plus $89 for them to look at your dog, stare right through you and offer every other service to you except what you are there for. I made an appt FOR MY DOG TO GET SPAYED. Went in exam room waited 15 min for vet to come in room. They said"so you're here to get vaccines updated". No I'm here because I want to get my dog spayed. Vet says, want your dog's nails clipped then left. Estimate person comes in starts listing off cost of flea treatment, medication, worming etc. $200 for blood work etc. I reiterate I want my dog spayed. After eliminating line items I didn't want it was over 1k. The initial quote was $800. Ended the appointment, they emailed an estimate and they had a $60 charge for microchipping. My dog is microchipped, they didn't even ask. HORRIBLE customer service and they nickel and dime you to death. They made a cool $89 just for weighing my dog and ignoring everything I said. Don't go to this big box rip off vet clinic. ADDENDUM: Half of the reviews of this unethical place are bad, detailed and similar. The good reviews are short and surfacy. There is mention of a measly $20 promotion (bribe) for a "pawsitive" review. Disgusting. Good thing I caught on before my bill was jacked up hundreds of dollars for unnecessary services. Another reviewer was soaked for $371 for nothing. read more

I always enjoy the staff and how clean and unique the building is! The care for pets is outstanding!!

I was referred to Toptails Vet by the Rescue of my foster dog. I was amazed by how wonderful the experience was! I've been a client of Firgrove Vet for 40+ years and have never gone to another Vet clinic. The staff was warm, welcoming, knowledgeable, and patient. The office itself is large, open well lit, and welcoming. The actual exam room was what every exam room should be modeled after. There was a large comfortable couch that could fit several people and a very homey bed for your pet. My foster dog instantly went and laid down on it! She is a very calm dog to begin with but the environment I think helped immensely with keeping her that way. Their prices are completely affordable and well below other places. I would highly recommend this place to anyone looking for Vet services. My only wish would be that they were open on Saturdays even if only limited hours. Thank you for an amazing experience Toptails! Kerry N and Harllow Mae read more

I was referred to Top Tails by a staff member from Mud Bay. I was pleased because they got me in quickly to see our new puppy. My appointment was at 8am and we were the first ones there. The vet tech got us roomed quickly and after that, we sat for 30 minutes. I was confused because we were the only people there and I realized the vet had not yet arrived. I checked with the front desk for an update and unfortunately, she was not helpful. She said the doctor texted her saying he was late and that she didn't have any ETA for me. When I questioned her about the time, she said "I don't know what to tell you. I don't know when he will be here". I had to take time off from work to be there and felt frustrated at her lack of empathy. Her only solution was to have me reschedule, which wasn't something I wanted to do since this experience was poor. She didn't apologize for the inconvenience or use any basic customer service skills to deescalate the situation. I understand life happens and people run late. All I needed was some better communication from the vet tech/receptionist. Will not be returning. read more

Update: River died today. I would say it is a direct result of TopTails delaying approving her insulin despite many phone calls to the clinic following up. She developed ketoacidosis , pancreatitis, and liver failure due to the delay in insulin and was put down humanely at another animal hospital who had her best interest at heart. I was given 20 dollars off for writing a PAWSitive review. They advertised this promotion at the front desk ask you walked in the vet office. I would also like to say that when I booked the appointment it was required to put 89 dollars down for the examination fee and chose the clinic for the positive reviews. I was apprehensive at first just because I was concerned the reviews may be impacted by the promotion. After talking to the veterinarian I thought he had the best interest of animals at heart until I went through the entire prescription process in getting her insulin approved which did lead to a great deal of suffering from my cat. After ordering her prescription medications through Chewy I immediately called the receptionist to let her know they were pending approval I was told they would be approved by the next day. By Friday they were not approved so I called the office again which they then communicated he was out and not in to approve the medication so they would be approved on Monday. We are talking about a 15 year old diabetic cat that desperately needs insulin and due to no policies in place to get medications approved when a vet is absent my cat is laying in her cat bed on the bathroom floor lethargic. This could have been prevented with communication and policies in place regarding the matter. I called today to voice my frustrations and I was shocked by the excuses and lack of empathy from the employee I spoke to. This clinic may preach that they care about the quality of life of their patients but based on their actions I don't buy that. Here are the facts of my exam: -my cat was weighed and teeth were checked -she is a complete indoor 15 year old female cat - I took her in because of rapid weight loss over the summer -they weighed her -checked her teeth -ordered, a senior blood panel, gave her fluids The bloodwork came back about a day and a half later and I was relived to find that her thyroid and kidneys are fine but her blood glucose is elevated so it's time for the urine test. read more

we're amazing. took great care of my pet today and made time! will certainly be coming back again!