I love Value Pet!! Sure you have to arrive at 7 am, to get in line for when the vets arrive at 8. You don't have to, but I recommend it. Mondays and Fridays are their busiest days. Now, for the good stuff, they love every animal they see. I've taken all 4 of my dogs to them. My frenchie and a disc slip in his back. they were so thorough. They even sent the X-ray to UW to verify it. They helped me with my female frenchie and her 9 puppies. they are so budget friendly. and their staff is so friendly!! I give them 5 stars. If you know you have to wait, you plan to show up and be one of first in line. Thank You Value Pet for always caring so much about my pets! read more

Wait times were often excessive. Staff frequently made errors scheduling appointments. The young woman that was the "office manager was arrogant, obnoxious, and hilariously unprofessional. I listened to her verbally abuse an elderly gentleman in an extremely disrespectful manner. My adult daughter and I both overheard office staff ridiculing and making fun of clients. It was the most run down and filthy vet clinic that I have ever had the misfortune to business with. When we moved back to Washington state in late 2021, there weren't very many options open in this area. This dump was a last resort. If I could give them a zero for a rating, I would. It was certainly obvious that we weren't in Montana anymore! read more

I was looking for a veterinarian last minute for a rabies vaccine and health certificate in order for my puppy to fly and Vet Pet Clinic came through. This is a strictly walk in office, so no appointment is necessary. However, the reach capacity fairly early on in the day so it's best to get there early in the morning and have your contact information and can put you on the list. My wait time was right around five hours total, but I was able to run errands and do things locally... you don't have to sit and wait in your vehicle the whole time, which is a huge bonus! Everyone from the receptionists to the vet tech, Chris, and the veterinarian himself, Dr. Snyman, the whole team was amazing. They were friendly, professional, answered any and all questions with no issues and provided excellent customer service. I would recommend Value Pet Clinic to anyone and will definitely be back. read more

Value Pet Clinic - Atlas - Veterinarians Near Me - Puyallup, Washington

Worst place to go to ,,,,I paid $600 for the vet to check out my dog and tell me he has problems with kidney he was going to give me meds for him he wants over $1100 more I told him I don't have that much money so my best friend died read more

I would give this clinic zero stars if I could. I have an elderly cat that I have been giving another kitty's medication to. Trixa has been showing signs of hyperthyroid for almost a year. Because I just moved from Everett to Tacoma I had no regular vet and no vets were accepting new patients. I put off taking Trixa to this walk in vet because Trixa is very frail with seizure disorder and renal failure. So I just kept on giving her a low dose of the meds I had left over from another kitty who had passed away. Over time these meds had gotten soft and I was worried they were no longer helping because Trixa was getting very thin. Then Trixa developed an eye infection and I knew I had to take her to this vet. While we were there I explained to the vet about Trixa's suspected hyperthyroidism. I agreed to a test to check her levels. It was more than the amount I have paid for geriatric tests in the past, but I paid it because I knew Trixa needed help. The test came back showing her "in the gray area" which didn't tell me anything. To know what her thyroid levels are at the vet tells me I need a second equally as expensive test sent out to a lab. (At this point I am wondering why the first test wasn't sent out. Now I have paid twice as much as what I have had to pay in the past to have her thyroid levels checked.) But I agree to the test because I want new fresh meds for my kitty--not 14 mo old leftovers from another cat. So the results come back and Trixa does indeed have hyperthyroidism. The vet tells me to double her current dose. So I ask about coming in to get the meds. He asks me how many of the old pills I have left (???????). I tell him 30. Then he tells me, without asking to see the bottle, check the condition if the pills, how old they are, or even if they are the correct meds) to just use them up first and then he'd prescribe new meds. So I do this against my better judgement. Then about a week before the old meds are gone I call requesting meds--new meds for Trixa. Then I am told I cannot get new meds until after I bring this frail little kitty in for yet ANOTHER thyroid test AND another exam. I have tried for weeks to beg this clinic for meds for my kitty. I am on disability and all I can afford are her meds, which she was never given after the vet diagnosed her. The clinic manager stands behind this vet's actions and now my kitty has gone 15 days without any meds. And they do not care. ALL they are about is getting more money. I am totally convinced the vet deliberately put off giving my kitty meds (forcing me to give her substandard care with old expired meds) just so that he could require I pay even more money for a third test and another exam. This is not a place to go if you love your animals. I will never set foot in this place ever again. Oh, and I am demanding a refund for the tests that did nothing to help my kitty, and I am filing a complaint with the BBB and WA State Veterinary board. What was done to my Trixa is nothing short of cruelty and pure deliberate negligence. Below is a picture of the bottle of meds the vet never asked to see, but wanted me to use up on my kitty--meds that were never prescribed for her. read more

Value Pet Clinic - Pills for my kitty Sierra Skye who passed Nov 2022. - Veterinarians Near Me - Puyallup, Washington

I had just gotten out of ICU and home only to discover my poor tabby was turning yellow & not eating or drinking. I brought him to this clinic. The staff was very kind and the vet told me what I already knew, that he was in total liver failure. He was very kind and respectful even though I talked to him through tears. He said that cats are really good at masking diseases. He gently and respectfully took my boy over rainbow bridge. read more

Value Pet Clinic - My sweet boy. This is his last photo ever. - Veterinarians Near Me - Puyallup, Washington

Worse place to take your pet. Spent thousands of dollars to wait hours each visit just for vet to call you with results from ultra sound and miss call by seconds only to call back and their phones at business be shut off cause it's after five. Tho I know by experience of waiting they are in building well after seven. No answer machine, nothing but a fast busy signal. Only for employees to think nothing wrong with turning phones off. read more

They are reasonably priced. They get your pet the treatment he or she needs. My dogs did not like going there. They were terrified. I stopped taking my dogs there after I deemed it was too emotionally damming for them. They now see a new Veterinarian and feel more relaxed and not so rushed. We go back with ours every time as always and our new vet is more patient and gentle with ours than Value Pet Clinic was. Don't get me wrong. Value Pet Clinic is very reasonably priced or just preferred to take my dogs elsewhere since they were not comfortable going there. read more

I brought in my cat and she had kittens in her and she kept giving birth to dead kittens and they told us it was "okay and to go home to wait for her to give birth to her last one. Worst cat clinic ever super nice people but don't know nothing about animals.. my cat is now at the humane society's because the baby died in her stomach and she is very sick... read more

Poor bedside manner. Staff doesn't communicate with each other and they don't communicate with the customers. On hold for half an hour. One mistake after another . . . stop taking new patients if you can't handle the ones you have. This was a good place pre-COVID. Three weeks and my rescue puppy still not well. Come and shampoo my carpets, would you? read more

Value Pet Clinic - Diahrrea - 3 weeks - Veterinarians Near Me - Puyallup, Washington

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1/1/21: I came here for years. It was great when it was Vets for Less. Since the change of ownership/name change seems like everything went down hill. Yesterday was the last time I will ever step foot in that clinic! They can't seem to answer/return phone calls. Nurses seem clueless. When I voiced my concerns, the Doctor hung up on me. No compassion for our dying animal whatsoever! UPDATE 1/12/21: Since our cat passed away, NOT once did they send their condolences. Instead they sent me a letter saying they no longer want me as a customer. Hahahaha! Sorry wouldn't go to this clinic again if you paid me. Firgrove Veterinary has been amazing and taking care of our Olive's remains. read more

Value Pet Clinic - Veterinarians Near Me - Puyallup, Washington

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Do yourself and the fur baby a solid and don't go here! Pay the little extra money and spend less time at another smaller private veterinary practice. Overall clinic a 1 star, Dr. Holford a 5 star, but she is 1 of about 3 or 4 Vets. I totally understood and liked the "walk in" no appointment business model -that is what appealed to me and my needs. It appears by the signage and attitudes of ALL the staff, doctors included they take a beating by the general public because of the wait times and they have my empathy. But, I was not one of those. I paid whatever they quoted for 2 different mouth surgeries, multiple visits, follow up care and testing. I expected sincere commutative pet care and the more I came the worst it was for me. The clinical staff that I experienced, I found to be very unprofessional, fake actors and do not want to hear what you need to say. They are extremely loud in the back office gossiping, carrying on and it gives one the impression they are not working, but goofing off. It is so loud in my opinion, I don't understand how the Vet's don't say anything to them. This is very uncomfortable and unnerving when you're waiting in the room for your turn stressed out over your sick furry baby or trying to understand what is going on with you pet. (So if your reading this review, anyone from this clinic please be aware I have heard too much non work shenanigans that you should probably have a staff meeting to stop that. I does not look good for the clinic.) My opinion is this clinic has too many animals and everyone appears stressed out with zero patience. The doctor(s) are very rushed and can't or don't spend much time to explain things. They leave that up to the clinical staff fake actors to communicate with you. The clinical or office staff does not appear to be genuine or sincere at all. It is all very uncomfortable and I leave there frustrated each time. I have spent a lot of money here on 2 mouth surgeries and other misc care. Dr Holford is who I originally seem and who performed the surgeries, but never got her again and so it was like re-inventing the wheel with the others. She was the only thing I liked about this clinic, but you can't always see the same doctor even if you call ahead to check if they are on staff that particular day. This is a large clinic with a lot of animals and surgeries happening and I believe this has created a stressful practice for the staff and Vets alike and that is sad. What a stressful way to work each day. They have compromised quantity for quality. Yeah you might save a few bucks, have your pet seen that day, but you'll spend about 5 to 6 hours waiting in different queues and walk away frustrated by the lack of sincerity and communication. This was my experience. read more

This was our first time at this location, for the past six years I was taking my dogs to the one in Kent. They were a little bit busy, the wait wasn't to bad since we didn't have an appointment. There's plenty of seats, tv and magazines. The reason for our visit besides updating their vaccines is we believe our dog got an ear infection. The staff was very helpful and gentle without pups. The doctor confirmed the ear infection, they showed us how to clean their ears and apply meds. We were very happy with the service we received and glad we found a good clinic for our pets. read more

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would give 0 stars if possible behind the scenes staff are excellent (vet, vet assistants etc), however check in staff are horrendously disrespectful and mean. if you want to get you pet checked out in a timely manner expect to be waiting a good while, this is not the place for you. Arrived at 12 and have been sitting in a chair in a dismal waiting room for around 2 hours and once inside the check up rooms they have, expect another wait spanning 30 minutes to 1 hour. if dropping off a pet expect poor updates if any. !!!!!! do not use this pet service!!!!!! (Update it's now been 3 hours and ten minutes of waiting haven't seen a vet and around 30-40 minutes ago they moved us to a small white room we're we've been waiting for the last 30-40 minutes. it now makes sense why it's a pay first place. And why they are moving down the street and changing there name) Update( whilst in the small white room for 50 minutes You can hear the staff bullshiting in the back talking about the differences in their language one being English the other Russian and how things are spelt differently, we've been in here for 50 minutes and I cannot understand why they would move us to this small claustrophobic white dirty unclean room just for no one to come in I would much rather like to wait in the much larger dirty white room that has windows) Update ( Finally after 3 hours and 49 minutes our pet was seen by staff they say it'll only be another 20 minutes and we'll be out of here!!!!!!!!!! ) read more

TLDR my 2 year old dog died after 2 emergency visits here. I took my dog here because he had diarrhea and stopped eating for 5 days, he was still drinking and had energy so I was hoping it would pass and that's why we waited. At first they came up with a plan costing $1400 of testing. We opted to start with a full panel blood test and fluids. Blood test came back clear except for the liver slightly. $700 later They sent us home with pills and special food even after I told them that he wouldnt eat, I asked for liquid meds but they told me no sorry. 2 days later no improvement and was unable to give med because he refused all food. They come to us with another list of testing equating to another $1300 so we said please just give us an X-ray so we can rule out a blockage. X-ray was clear they gave him fluid through IV and offered LIQUID ANTIBIOTICS! I was so upset because he was declining and I had no way to administer his meds this whole time because they told me they didn't have liquid when they actually did. They taught us how to break up and mix the pills with water and force them with a syringe. I wish they would have taught us this earlier and maybe my dog could have been saved. They never new for sure what was wrong with him. Only suspected bacterial infection. He was 2 and died after only 2 doses of meds. Maybe he could have survived if we got him to take the meds sooner. If you want your pet to live do not come here for emergencies !! read more

Pay attention to the low reviews on Yelp, they are not without warrant. My boyfriend's older cat was sounding weezy and we went to Valuepet because the other clinics around are pretty booked and VP does walk-ins. Arrived before opening as typical wait times here are 2-4 hours. Took about an hour+ to get in and they wanted to run some x-rays and tests so they recommended leave kitty and come back later in the afternoon. The bill for all of this was pretty hefty as it had some upsells. They recommended a special flea powder and revolution which I purchased. I got home and checked the bag the next day and no flea supplies. Upon calling and asking for a refund or to come grab the stuff, they couldn't/wouldn't do anything about it. So great, they get to keep $108 of product. I also noted an extra charge of $51 as they said kitty was dehydrated. He was in a cage all day without water. That's the part I'm mad about which prompted this review. Kitty didn't deserve that. It feels like they neglected him than charged me to fix their mistake. I won't be taking any pets here again or recommending them ever. read more

My roommate and I walked into Value Pet Clinic with a tiny weak kitty my roommate had found the day prior. They graciously took us in, even after being short staffed and at capacity. Yes, the wait was long but it was all worth it in the end because we walked out with answers and the help we needed! These staff members are DEFINITELY being underpaid for what they have to go through on a daily basis. Just remember before walking into any WALK IN CLINIC, the wait time will sometimes be well over an hour! The team here has an incredible amount of patience and love for animals. read more

Value Pet Clinic - Veterinarians Near Me - Puyallup, Washington

Misdiagnosed my dog. She suffered more than she needed to. Took her to another vet and within 30mins they knew what was going on. Spent $1300 to find nothing other than the blood panel. Would not bring any animal you truly see as a family member her. RIP Kai. read more

We stopped going here due to poor customer service and strange business practices. It probably was more than just our opinion as it appears they have CLOSED. We drove past there today and the building is empty and being remodeled for a coming restaurant. Good riddance. read more

I waited almost 7 hours to be seen. Their snarky sign says don't call you have not been forgotten. when i was finally seen, first thing said was that i HAD been forgotten although i had been in there four times to update file and use restroom. i paid for test results and never received them. when i dared to question why i hadn't received them, true to their snarky sign, I was fired as a client. As if I had EVER intended to go there again lmao! They mailed me all of my records except for the test results i just paid for. SAVE YOURSELF THE STRESS AND $$ AND GO ANYWHERE ELSE! read more

I could not get into our regular vet, so came here. The entire staff was efficient, friendly and extremely compassionate. They were all so kind. They made a very difficult time so much easier. I will come here from now on. read more

Value Pet Clinic started my kitten so nicely! We understand that in a walk-in clinic, things may be unpredictable. There may be times where you'te told there isn't anything to be done, but they cannot know that until they evaluate your pet. The wait time was long, but the staff did incredible. They did they're best to take care of your kittens needs & treat her URI. I would recommend this walk-in vet to all. They do the best that they can & give each pet all of their time & attention, which is why it takes a while! Great job team! read more

Customer service by front end was great, but staff were definitely not on the same page as far as what was going on. A hot spot on my dog was over $600 and I declined all of that n came up to $200 and didn't even get it treated. Will not be back unfortunately read more

The most dismal establishment i have ever attempted to patronize. They have 1 doctor so if something happens, they cant help you. Dont waste your time or money with these yahoos. read more

We needed a new vet as we recently moved to the area. This was one of the only clinics taking new pets. We took our dog there for vaccines. As is standard with value pet clinics: we waited 3 hours in the parking lot before being seen. No worries, all is well. He got his shots. Two weeks later, our dog got bit pretty deeply at the dog park. We took him here as it wasn't super urgent (his wound wasn't actively bleeding). Waited 2 hours in the parking lot, and then they took him in. They charged us another vet examination fee even though we had just been there. They also gave us zero time frame for when he would need to be picked up. The vet called and gave us a $400 bill and our dog did not even get stitches. This covered the examination, saline solution, bloodwork, and his medicine. The vet called us and was extremely rude when I asked him to explain if it was absolutely necessary for our dog to get bloodwork. He treated me like I did not want to do what was best for my pet. When I went to pick up my dog, I waited in my car for 30 minutes as the receptionist went to get him. Not sure why it took so long! They had called me and told me he was ready! My old vet charged me $150 for an after hours call when he got a piece of Cheat grass in his eye. This place really cannot be called a value pet clinic. If I am going to pay real - vet prices, I am going to find a vet that believes that I care about my animal and won't have 5 hour waiting times. read more

I don't agree with some of the reviews. The staff was great. My baby Bane is sore and complaining a little after his shots but it's to be expected. read more

Value Pet Clinic - Bane & Lola - Veterinarians Near Me - Puyallup, Washington

My parents' cat suddenly was unable to walk correctly and was head pressing against the wall. I'm not a veterinarian but after doing some basic research I could tell the cat had a neurological problem. When my parents took her to the vet, they explained the problem and showed a video. The veterinarian told them that he had never seen a walking problem like that, but that it was probably arthritis. They prescribed anti-inflammatory meds and charged over $800. Our cat soon quickly got worse so they took her to a different clinic. The veterinarian there said there was no reason to prescribe her that medication and that it was likely causing more harm than good. He also did a blood test, as should have happened at Value Pet Clinic, and noted a very high white blood cell count. Our cat had cancer and passed within days. We paid over $800 to completely waste our time and worsen the last days of our cat's life because of the poor practice of Value Pet Clinic. Do your pet right and find a better place. read more

Dropped my dog off to be neutered at 8am. Finally called to check on him at 2:30. There were irregularities in his blood work so they could not do the procedure. My dog was left in a kennel for 7 hours because no one could be bothered to call me. In addition they did not take him potty during that whole time. They shorted me over $50 on my refund which I did not notice until til I left and when they shaved his leg for the blood draw they caused a 2"x1" scab/abrasion that has caused him pain all week. read more

I thought I posted this but it didn't show up for some reason... They never disappoint here. Brought our Ollie in for his vaccines & fecal sample. The service and care they have provided all animals we have brought here is wonderful. They are a walk-in clinic so wait times vary but it's better than scheduling an appointment to have to wait anyway. Very happy & so are our fur babes!! Thank you! read more

Value Pet Clinic - Ollie - Veterinarians Near Me - Puyallup, Washington

I see that it is no longer open, I am not surprised. That place was the worst ever. They all cost one of my fur babies her paw, due to their crappy care. read more

This place is AMAZING!! My pup Zoey was having anal gland eruptions every week on alternating sides for months, this was clearly not normal we went to so many vets! most of which said this is just how hers are and we should just have them removed... these visits had cost us thousands of dollars and so many tears. We finally found Value Pet clinic they were so welcoming and so helpful. Our Doctor actually found the root of her problem she had had an infection and this indeed was not normal! He gave her the correct antibiotics and showed us both so much kindness! She is completely healed up now and we are so gratefu!! The team and staff are all so helpful and amazing! And the cost is much more affordable! read more

Value Pet Clinic - Veterinarians Near Me - Puyallup, Washington

This is the poorest run pet clinic in Washington State. The front desk staff is inept in answering phones, working a schedule and keeping track getting the proper paperwork back to the vets at a proper time for everything from serious to surgery. They are unable to take any criticism of their poor service standards, posting threatening whiteboard messages that if you get upset with their service, they will escort you from the premises. If I could give them a negative (-5) star rating it would still be to highly scored. read more

I have taken all my pets here for many years and have never had an issue with them however the last time I took my pets in for an exam for ear infections the prices have gone way up compared to what they used to be so don't let the name of the place deceive you. I took my cat in about a month ago to have his ear infection treated and my vet bill was almost $800 for just an ear infection. I do like the waiting process now though because you can go in check in and they will let you leave and text you when it's close to being your turn in line so you can get back to the office before they call you up so you don't have to sit there and wait with your pet read more

Went here at my vet's recommendation because their office is closed for the weekend, never again. X-ray cost is egregious because they don't read them in house. Icing on the cake was getting misquoted for nausea meds, had my card charged, and then told I needed to be charged again. read more

The worst place ever arrived for a walk in at 11:08 and at 5:30 they still haven't called me back in . i came in because my dog was coughing alot and they are struggling to even figure that out. I will never come to the hell hole again! read more

NEVER AGAIN!!! 0 stars!! $500 and 8 hours later, we're still waiting to hear what's wrong with our dog. They said they'd call. They haven't. We will never go here again!!! Felt like a used car salesman. Upwelling. No interest in truly finding out what's wrong. Again, still waiting on results from an X-ray! read more

I was told that I am no longer allowed on the premises due to an incident on 1/06/2022, where I arrived at the clinic with a very sick dog after traveling all the way from Auburn, not only that but I had a 7month old, a 3 year old with severe autism, a 9 year old and a 12 year old in the car with me as well as our very sick dog who had just had a seizure. I came in filled out the paperwork, and walked back in after filling out the paper work, the time of my arrival was 4:20 I was made aware that the wait time upon coming in would be 2+ hours after the woman at the front desk attempted to guilt trip me about the staff having family members to go home to, but because my dog really needed to be seen, I told them I would wait. I asked if it would be fine that I went and got the kids something to eat and the lady said sure, that it would be no problem that the wait time didn't look like it was going to change, she did not say you are leaving at your own risk she assured me I would have time to get my 4 children who had not ate yet, something quick and would be back in time to get my dog seen. Looking back on it now I feel as if she told me I could leave KNOWING that it wasn't that long of a wait time, just so they didn't have to see me because it was the second instance where I was hinted at that I should come back tomorrow in the morning, something I was not able to do because my kids are in school and we do not have another vehicle to take during the day and my dog was in need of care. When we left it was 5, 25 minutes later and we were on our way back and I get a phone call asking if I'm still in the parking lot, I asked how it had gone from 2-3 hour wait time to 25 minutes and told them I was at the stop light right before the place to turn in and could be there in under 5 minutes, I told them what the lady at the desk had said and was told that they have policies and the vet had "had a long day" and wasn't going to make an exception that we shouldn't have left. It did not matter that I had been told multiple times in multiple ways that I could leave and get my kids lunch, it didn't matter that we were less than 5 minutes away, it didn't matter the condition of my dog at the time.... The idea implied that I verbally abused anyone other than being upset and ending the call after saying thank you, is outrageous, I would NEVER abuse anyone verbally and especially abuse them verbally over the phone while my kids are in the car. Was I upset? Yes, because of the amount of time it took to not only get there, but by the fact that I needed to get my dog who had, had a seizure, was choking on himself and most likely needing to be put to sleep due to old age care and was unable to. You don't need to send me a letter accusing me of something that is slanderous and defamatory, and I honestly expected the letter to be an apology letter given the facts... There is a reason this place has 2 stars. read more

Prepare to spend your entire day revolved around waiting for this place. Went in at 8:32 A.M on a Friday and was told it would be a 2 hour wait and it was 6 hours. kinda insane . Once I was called in , they rushed me to get there only to wait another 40 min. I get that it's a walk in clinic , I get that it's a " one vet " place . But considering customers are why you're here you'd think you would be better with your time management. And maybe hiring another vet? Idk .. but that's insane . This is now the third day I've done this with them , and I had to cancel getting my dog her vaccines due to not being able to work around their time and being miss time quoted . Was going to say this to them in person but 4 other people were yelling at them for the same thing so I figured a review would do. Won't be back. read more

this clinic??? don't take your pet if you love it. I wait 4hrs and she went home with same issues. Didn't drain gland which obviously needed done! read more

Value Pet Clinic - My sweet "Annie" - Veterinarians Near Me - Puyallup, Washington

The people who work here are absolute angels. There are so many people who want their pets to be seen asap, and for a walk-in clinic they are doing a great job balancing the influx of new clients. We found a super sickly stray cat, not a single emergency clinic had availability to see her- but these kind people took us in even though they were down a vet and multiple staffers. We were able to get this cat treated and he is now doing really well. I'm so thankful for the staff and their willingness to help all these needy pets and their cranky owners. read more