Through many years, Dr. Vollmar has cared for our pets. Snappy 1 Snappy 2 Snappy 3 Tiger Lily Bob Charlie Dr. Vollmar is a calm and a well-qualified veterinarian. She knows your pet is anxious. Have your questions ready. This is helpful. The front office staff and assistants are very kind. The office and patient rooms are clean and sanitary. I am very pleased with the care I have received at Northend Pet Hospital. read more

I've never had a bad experience at the North End pet Hospital. This has been my vet for my two fur babies for the last 3-4 years. We usually see Dr. Brown & he is always thorough and hears our concerns. Staff at the front desk is always friendly & the techs take Wonderful care of my children when I've had to bring them in for their tech appointments. Grateful to have this place so close to home. read more

DO NOT TRUST THIS VET Awful humans that will assume the worst about you! If you want to be judged for no reason, stand in the general area of North End Vet and they will call you a prowler... even though all you are doing is getting out of the wind/cold to talk on the phone. They assume the worst about you when they are completely wrong and when they realize how wrong they are, they double down. I wouldn't trust earthworms here let alone my animal. If their lack of compassion/assumptions for humans is what I experienced, your animal is in major trouble. They are unable to admit when they are wrong and the veterinarians will place the blame for their actions on you because you look a certain way. ***Please note, I own a home 3 blocks away from this vet and have taken my dog there for check ups in previous years. It felt sketchy and my family moved to a much better location. It's amazing to see my concern reinforced through actions seperate from my dog. read more

We've been trusting them with our dogs for over 15 years. They are attentive, friendly, and responsive with questions.

Disclaimer - I've had more good experiences at North End than bed, but the bad was emotionally hard. North End was my vet for about 5 years till my pup passed away at 14. The last time I left North End with my pup, we left knowing it was the end and she would never come back. They sent a card after she passed expressing their sympathies. About month later a family member fell ill and I took in their dog. I called North End and asked for 2 things. 1) to call the dogs previous vet to verify what vaccines they needed before our visit and 2) not to bring up my pup that passed away as I was apprehensive about returning so soon and missing my dog. I verified my asks a few times and scheduled a time to come in. Once the tech was in the exam room one of the first things she said was "you and your other dog were in here just a few months ago, how is..." She trailed off as it was obvious I was taken aback by her question and started to tear up. I indicated I only wanted to talk about the dog with me today. While this was not something that could have been controlled, I was put in the same exam room where, during my last visit, it was confirmed my dog was dying. Not their fault, but it intensified the feelings of not wanting to discuss my previous dog. She then asked what are we doing today. I shared that North End was supposed to reach out to her previous vet to verify the vaccines needed and asked if that had happened. The tech was quick to say she is just here to look at the dog and didn't know that was supposed to be done. She then went to look at the computer. The tech shared there was no records and North End had not reached out, but she would do that now. Once they got the records things went ok. However, I was disappointed by the lack of sensitivity to my original requests and turned off by the tech's defensiveness that she was "just here to look at the dog." I don't know if the person I originally talked to took poor notes, the tech choose not to review notes, or just an overall process gap. Regardless, this made what was already a hard visit much harder and caused me to question the professionalism of North End. read more

Word of caution, don't bring your dog here if they need to be sedated. One, their procedure is very different than any procedures I've experienced in other states, Oregon, and Ohio, just to name two. First, I had to email them to get the timeline for when the pup can eat or drink, they did not initially tell me. Next, they never told me their procedure, which is different than any other ER for pets, vet, etc. So I come in early Monday, and that's when this very rude and unprofessional man, I believe Brown, not sure, walked up and in a very agitated and aggressive manner explaining how he did things. When I asked if he could just advise people of this before they come in and plan their day around it, he then became further agitated, he could barely maintain a normal tone, instead he continued in a very aggressive tone. He didn't even try to explain anything, or make a recommendation on what to do. At this point it didn't matter I was just asking him nicely to advise the patients of the procedure so we know to go somewhere else. I just wished him well, advised him that he is just a very mean and rude person, as he cackled in laughter as we walked away from one another. This is pretty disappointing since my other pup doesn't need sedation and is fine here, but he hasn't seen this person who I'm sure lacks the qualifications, empathy, and experience to work with animals in stressed situations. I would highly recommend avoiding this person if you seek care here, as he was extremely uncaring individual. Wishing everyone a happy holidays :) read more

Our family's experience with North End Pet Hospital has been wonderful from the very start when we brought our kitten and adult cat in for their vaccines and routine check-ups. Everyone, from the office receptionists to Dr. Sarkez, has been very pleasant to work with. The staff take great care in ensuring their clients and pets are comfortable. Pricing for services is fair and well-detailed. Thank you, North End Pet Hospital, for your help and expertise in keeping our girls healthy! read more

North End Pet Hospital - Veterinarians Near Me - Tacoma, Washington

The doctor I see seems smart in what she knows but appointments seem very one sided. Not all of my questions or concerns get answered. Loves to sell me fancy prescription dog food though. I'm thinking getting a second opinion might be a good idea. read more

Went there today for the first time with my cat Luna. Everyone was great all of the staff and the veterinarian. I felt very listened to and everyone was very patient with all of my questions. They were great with my kitty. Definitely found a place that I'm comfortable and will bring my animals to. read more

I recently moved back to the area and established care at North End shortly after arriving since my dog is older. Dr. Brown took his time to get to know my dog and examine him, he was very kind and thorough. A few days after establishing care my dog got in to something and became quite ill. It was late at night and the clinic was closed so I took him to an er for care. The er treated him and the records were sent to North End after his discharge. As soon as the clinic received the paperwork they called to check in on things. We followed up with Dr. Brown a few days later and, again, a great experience. My dog still wasn't interested in eating and, to my surprise, it was because he was in pain. Dr. Brown got him all squared away and he is completely recovered as if nothing ever happened. The clinic staff is very responsive and all of them are so kind and helpful. I am so thankful for them all and the great care and support they've provided us! read more

Really struggled with these folks today. We recently moved and are looking for a new vet and this company continues to allow new patients to book online and do not call or email to let you know that they are not accepting new patients. We waited a few weeks for an appointment, with an online, written appointment confirmation, and was told, after arriving and traumatizing my cat by getting him in the car that they are not taking new patient appointments. They let me know that they called, but I have no missed calls or messages from their number, and no emails or appointment cancellations. The only proactive recommendation was to give me a list of vets in the area with the caveat that everyone is really busy, and I might need to wait several hours at a same day clinic, so good luck, and refused to speak to me anymore waving us to the door because folks were waiting in line behind us. While I appreciate the shortage of veterinary services, as a primary care medical provider myself, this is a waste of everyone's time and resources and my poor little guy is going to have to keep waiting, likely ill, until I can get him in someplace else. I've been trying not to clog up the emergency system as we haven't had a ton of red flags letting us know our cat needed to be seen immediately, but because we unnecessarily waited so long for primary care, we sadly may need to do that, putting extra pressure on an already strained system, and putting our little dude at higher risk for complications. My recommendation to this practice is to update their website indicating they are not taking new patients--this is a simple way to make sure that our situation doesn't happen to anyone else. I'm sure I'll get a response back stating they will take this under consideration, but I also hope they consider and respond to the impact they are having on pet owners and emergency vet care in the area. read more

North End Pet Hospital - Appointment confirmation received at the time of booking; no call or cancellation email was received prior to the appointment - Veterinarians Near Me - Tacoma, Washington

We could not have had a better experience with Dr. Wright at North End Pet Hospital. My cat vomits a little more frequently than might be normal. In contrast with a different vet I visited in December, who did a brief physical exam (in a back room) and then sent a vet tech out with a list of $1,500 worth of tests for everything from cancer to inflammatory bowel disease, Dr. Wright was absolutely wonderful and so reasonable. She spent at least 10 minutes just asking me about my cat, his eating habits, his anxiety level, really getting to know him. She did a physical exam and said she didn't feel any indication of certain physical traits that might suggest something serious like inflammatory bowel disease. She recommended changing his food and seeing how he reacts to that before considering any more testing. She gave us a new estimate on his age, because she thought he was younger than the Human Society estimated. She brought some EZ-Cheez in a can as a treat for him to keep him calm during the exam. She even gave us advice on harness training him. We also were shown into a room right when we got there, and waited barely five minutes for Dr. Wright to arrive. We felt so cared about and like she really took time for us. The front office staff is also very nice and professional in person and over the phone. I will absolutely be back next time we need a vet. Highly recommend. read more

Our beloved lab, Maddie went to Dr. Brown from when she was 8 weeks old to the day she crossed the bridge at 12 yrs of age. She was very well taken care of - she had serious medical issues the last 6 yrs of her life. The staff and Dr. Brown mourned with us and showed great respect and sympathy the day she crossed over. I never forgot their kindness. They even sent a card and donated to WSU Veterinary school in Maddie's memory. We have since rescued a husky who now goes there. Highly recommend Dr. Brown! read more

We had to bring our dog in under dire circumstances. The staff showed great compassion to him. They allowed me to come in and be with him which is what I wanted. Every person I talked to was very understanding and explained things. Thank you very much read more

After 10 years of bringing my pets to this vet clinic I am sorry to say that the customer service has gone down hill. They are are not available for emergency appointments, they no longer have "time" to call/ text/ email with appointment reminders.... I had to take my kitty to the emergency vet twice this year. I called today to find out when my kittys health check appointment was...I was informed that it was Nov 2. I asked about the reminder calls and was informed they are too busy to make these calls. I guess they have never heard of automated reminder calls. Since I missed my appointment they took me off of the current client list and in order to make a new appointment I would have to pay for the missed appointment. I will miss Dr. Brown he has always been kind and compassionate. Hopefully he will relocate to a better vet clinic. read more

Was trying to get my dog spayed but was told dog size is an issue. The basis was that they're not equipped to do surgical procedures on big dogs. Never heard of this before but okay. read more

Staff is great, Dr. Nancy Vollmer not so much. She was very Condescending, did not listen to what I said, and expected all puppies to react and behave the same, which I do not agree with. As a senior I have had a lot of experience with the sweet sensitive breed of Shelties. My puppy was terrified of her, but in the 6 days I have had her she was friendly, curious and socialized with everyone, happy to meet anyone. I said No Treats since she gets motion sick, but Dr. Vollmer continued to give her treats, even when I stated again No treats as I had only had her a short time and did not know about allergies, but knew no Turkey. Dr. Vollmer proceeded to open a drawer and take out multiple types of treats and give them again, ignoring what I said. Yes my puppy threw up on the way home. Dr. Vollmer refused to Microchip her until she was spayed at 6 mos.? as she said it was too painful without them being under anesthesia. I have always had my pets microchipped as a safety precaution, and none ever reacted in pain, including 8 wk. old kittens. I was very disappointed, frustrated and sad with Dr. Vollmer' s behavior. So many Vets have retired or closed I hoped she would be better. I will not subject my puppy to her again. read more

North End Pet Hospital - My Shetland Sheepdog puppy's first visit with Dr. Nancy Vollmer. - Veterinarians Near Me - Tacoma, Washington

I was very unsatisfied with my previous vet and I am so happy I found North End pet hospital! They are not the cheapest vet in town (see previous statement, that vet was "inexpensive" but I was nickeled and dimed to death!) North End Pet Hospital is very thorough and knows how to take care of pets. Every appointment ends with a run down of what was found and a health check. They took excellent care of my Lily dog her whole life (aside from the rocky start when she was a pup with another vet.) She had multiple health issues in her life, gastrointestinal problems being her worst, and they really helped us figure it out. She had many years of GI relief once we figured it out. We recently had to make the tough decision to put Lily down and they helped us through her sickness (mostly likely cancer ) and they were very gracious and gentle with her end. They even sent us a card with personal messages about our baby. They understood her, even though she was always very nervous going to visit. I could not have asked for a better vet. I highly recommend North End Pet Hospital. read more

The staff at North End Pet Hospital are so wonderful and compassionate. I had to put my cat down a few months ago and the team's kindness truly helped me through such a rough time. Thank you for the thoughtful card and flower. So very sweet. read more

We only went to this place once, which was enough to know we would never be coming back again. Their covid protocol is similar to other vets offices: you bring your pet, call them, they come to your car and pick them up, the vet calls you as they check your dog to explain what is going on, etc. That is all good. Our issue was with the vet who called us as she checked our puppy, who from the very beginning was rude, presumptuous, and incredibly condescending. She was rude when she asked us if we got our puppy from a breeder, I guess we didn't know this vet office only treated rescues... She was presumptuous when she assumed that we fed our puppy homemade raw food. We have done plenty of research as to what the best diet for our puppy is, and we are happy with the company we purchase his food from. Maybe if she had read the information we put down, she would've not made a fool of herself. She was also incredibly condescending when she asked us if we too eat raw food. What kind of question is that? We are humans, not dogs. We also don't poop on the street or chew bones when teething. Don't get me wrong, we know most vets are against raw feeding, especially considering the money pushed by kibble companies into their practices, what we didn't know is that we would encounter such a smug, arrogant person. So, if you are looking for a vet for your pure breed dog, I would avoid Dr. Vollmar. Having said all that, the rest of the staff was polite and helpful as needed. read more

Great staff. Great service. Great vets! I've been going to North End Vet since 1995. I love this place because they actually care about their clients and their pets! My kitties don't enjoy it but I do!! read more

North End Pet Hospital - Desmond and Molly - Veterinarians Near Me - Tacoma, Washington

Yesterday was the worst day of my life. My dear cat Scratchy gave me the sign that he was ready to go. I put it off for so long, even when other people would look at him and say how unhealthy, skinny, sick he looked. Or tell me it's cruel keeping him around, I knew he wasn't ready to go & he would let me know when it was. And he did. North End Pet Hospital was a Godsend. From the first phone call when I couldn't even speak over my tears, they answered & didn't hang up when I couldn't answer them back. It was probably 30 seconds before I could utter anything in between sobs. To the first step inside the crowded waiting room, seeing me cradling my sweet boy, they didn't even let us get to the counter before someone came around & ushered us into a room telling me I can spend as much time as I wanted or needed to spend with him. To the assistant coming in & explaining exactly what the steps were and answering all my questions. To Dr. Brown coming in & being so gentle, so kind, treating my cat with so much love as if it was his very own. His genuine and absolute compassion before, during and after the procedure will be something I remember always. To one day later-- today, just when I didn't think I could have any more respect & love for the staff at North End Pet Hospital, well, they proved me wrong. Thank you so much North End Pet Hospital, you put a smile on my face the day after the worst day of my life when I didn't foresee a smile happening there for a long time. read more

North End Pet Hospital - My fur babies that North End takes such good care of! - Veterinarians Near Me - Tacoma, Washington

Do not go here. After 25 years the service has deteriorated to horrible. this morning our dog, 14 years old and a continuous patient of North End, was in distress and couldn't walk. we called when they opened for assistance. they would not provide an appointment, would not provide telephonic contact with the Vet, would not see us until late september, wouldn't provide a referral, and rudely hung up on us. we succeeded in getting compassionate help from an online Vet service. our dog is better (had vertigo) and we are looking for another place as we will never go back and certainly will tell our pet friends to never go there. so sad. Tanya and Brian M read more

I called in on an emergency, and the schedule was booked, but they fit my poor Bella in, and fixed her right up! She's a happy cat, now. Thank you so much for the great service! read more

I loved this vet and came here for years. Recently they've changed over most of their staff and I've wow one woman was extremely patronizing and beyond rude.After trying to charge me for way more medicine then my cat needed. after I wrote this review I learned that before I had taken our cat to the North End Pet Hospital, it had been sold to an out of state company. read more

DO NOT take your pet here and expect solid advice, or really any advice at all. I probably would give zero stars if that was an option. We got a new puppy and always planned to use North End pet hospital as many family member had also used them. We took him for all his puppy visits and at almost every visit we were dismissed and any questioned we had were met with "you need a personal trainer." At every appointment we mentioned how our dog ate incredibly fast and showed signs of GI issues because of this. We asked for tips, help, suggestions on slowing his eating and preventing health issues. Dr. Antonides suggested we get an in home personal trainer and sent us home with a packet of info on training. No help and not a single mention of his GI issues. At the next appointment we had concerns about our dog peeing every 5-10 minutes when he was nearly fully potty trained. We were concerned about a UTI. She again told us he would be fine and we just need to potty train him and suggested an in home trainer. After every visit the nurses and Dr always told us how good our puppy was and never had anything negative to say about him, however at his last puppy visit you get a "report card" and every note was negative and about things he "couldn't do". Including us intense eating and food obsession (which we asked for help with and got nothing), or how he couldn't walk on a leash despite them coming to my car every time and walking him in on the leash which he did perfectly fine for a 3-4 month old puppy. The final straw was when my dog got into some homemade fudge. We we didn't think he ate much but called the vet to ask for help/suggestions. We told them exactly how much he ate but they told us he would probably be fine and to watch for vomiting. Moments later he got sick. We called again to see if they could get him in, which they suggested 3 different emergency vets. We called all 3 who were full. We called North End back asking for other suggestions for ER's or for them to see him since everywhere else was full. They refused and said those are the only emergency vets they recommend but since he had vomited he would probably be fine and the chocolate was probably out of his system. I wasn't convinced so I frantically researched other ER's and finally found one. After his visit and a call to pet poison control we learned he ate a "lethal dose" of chocolate. He required an overnight stay and many meds and tests. Had I listened to any advice from North End Pet hospital my dog would have died. I called them the next week to complain and have my dogs info switched to a new vet. The receptionist sounded annoyed by me and told me the office manager would contact me. I have heard nothing from them, and they never bothered to transfer my pets meds and info to the new vet despite numerous calls. North End Pet hospital is reckless and careless. read more

I will never take my dog back here and recommend whole heartedly against this vet clinic. I took my boxer puppy here and he was seen by Dr. Antonides. During his most recent appointment, I asked the vet to check for lumps I had felt under my dogs chin and was told that she couldn't find them, she then asked if they were under the skin. When I asked if she could try again to find them since we were here at the appointment and you guys are very booked up she said "ok I guess I can try again to find them." Hearing that question and reaction reduced my confidence in your expertise significantly and my confidence that my vet actually cares about a concern I have voiced about my dog. When my puppy was brought to the car the lumps were located easily and I was told they were simply salivary glands which was a relief. This is mainly an issue of not being able to be in the appointment with my dog and really makes me think that the vet is barely taking a look at him. Since I am not there I have no way of truly knowing. It is disappointing to be paying over $200 for an examination/vaccines etc and to be met with the disregard I feel I was met with. Also a few weeks ago, my dog needed to be seen for more emergency like symptoms (turns out he had caught pnemonia) and when I called the second the clock turned 8 which is when their voicemail states they start answering their phones I was told that the only 2 or 3 same-day appointments they had, had just been filled and that "my best bet" was to try calling around to all of the emergency vets in the area. When I expressed that I had already done that and they all told me it was a 5-6 hour wait or that they weren't currently taking new patients I was told that they were so sorry but there was nothing they can do. If you can't rely on your vet to help your dog when they're sick, what kind of vet are they? I wish there was an option for zero stars read more

My parents started bringing our pets here when they first opened; now decades later I'm bring our fur baby here! I can't imagine trusting anyone else with the care of our pets! read more

This place is amazing! The staff and the Doctors are some of the best around. They are caring, compassionate, and truly love helping animals. They go above and beyond to make sure your pet gets the best care, and your questions are answered! Most importantly, they care for the whole family, not just your pet. We recently had to put our terminally ill cat to sleep. The experience, although heart wrenching, was made easier by the people that work at North End Pet Hospital. We even received flowers and a card expressing their sympathy the next day. Our old vet never did that. I am thankful we found this Pet Hospital. I would never go anywhere else! read more

My family has been going to North End Pet Hospital since I was a kid (more than 20 years) but recent experiences pushed me to move on. I can vouch for reviews noting relatively high prices and occasional recommendations of unnecessary procedures. North End's limited hours of service will also be a challenge if you don't have a ton of Monday through Friday, 9 to 5 flexibility. At my last visit, I was 12 minutes late (for the first time ever!) due to extenuating circumstances. In spite of doing my best to be there on time, I was treated rudely when I called to explain and scolded when I arrived in person. Dr. Brown (who was standing nearby) refused the appointment but did not speak to me himself -- including to apologize for not being able to see me or to smooth over a negative interaction. I appreciate that Jamie, North End's truly wonderful Hospital Manager, called to apologize and debrief (as she mentions in her response below) and that certainly lives up to the standard of service I have always counted on from her. She took my concerns seriously and was sincere in her response. That said, I've found a more affordable office that offers hours that are much more accommodating to a working person's schedule. I will miss some fantastic North End staff members, but I have found a better fit for me. [Posted 2/9/19, edited 2/20/19.] read more

Our kitty came home with a huge nasty wound (I figured it would need stitches), and they got him in first thing. They were very thorough - the first vet I've found in T-town to ever do a thorough assessment of our cat and suggest preventive care like vaccines. As a nurse (for people, not animals) I appreciate that kind of thing. I didn't experience a high-pressure sell - they provided detailed cost estimates for all the possible treatment options, and the one we went with worked great - he's almost all healed! I will definitely be going back to this vet! read more

I'd give more stars if I could. As far as vets go I couldn't imagine a better one. Every effort is made every time we take our dog Perry to reduce his anxiety and to make his experience as positive as can be. I was impressed when I went in today and I heard one staff member discussing with her coworkers that in the past, Perry had a lot of anxiety of the exam room so they decided to give him his shots in the waiting room. A group of staff gathered around Perry, bombarding him with healthy treats that perry gobbled up while the shots were given. Taking Perry to the vet has always been super stressful for our dog but we were in and out in no time and not once did he show signs of anxiety. He left a happy dog. Our dog is our family and I'm thankful to have a Vet that treats him as such. We've got a vet for life. I've seen reviews on yelp about this place. Stating "no compassion", ordering tests that are not necessary, and high prices. These statements are so insanely inaccurate. Prices are comparable to other vets. Every staff member radiates compassion here and we have had the opposite experience with test ordering. Perry hurt his paw and they recommending giving it time and medicine. They said if it doesn't get better they will do x-rays and, I quote, "I don't want to charge you for x-rays unnecessarily. They could have easily done x-rays and we would have paid for them without hesitation. Not once have they taken advantage of us. read more

Dr Brown at North End Pet Hospital is so kind and compassionate. He helped me at the saddest time a pet owner can have - deciding if it is time to let your pet go. He consulted with me twice over the phone when I had more questions. When I opted for further tests, he called a specialty hospital and arranged for my pet to be admitted that day. His patience and kindness really touched me. You can trust him with your precious pet. read more

Our pups have been patients at North End for almost 5 years. We had an emergency boil up (literally) with our 6.5 year old Maltese pup this weekend. He had a large abscess grow on his face in a matter of 3 hours. I telephoned North End Animal hospital at 10:45AM when we noticed it. I was politely told that they closed at 12:00 and would not have time to see my little guy. (I live 5 minutes away from their office.) She referred me to Blue Pearl Emergency Clinic. So we went and that is a totally different Yelp. (2.5 hour wait and a pup with a very high fever by the time we were seen. Who then came out with a shaved eye and most of his ear hair whacked off. No attention to detail and totally uncaring.) My family has a medical practice. The entire reason we have our office is to take care of our patients. I feel that the actual veterinarian had no idea that they had a patient that really needed to be seen. That the front office receptionist made the call of "we're too close to closing on a Saturday afternoon" all in her own. It will be so hard to ever go back in there. read more

I've been taking my poopers (dog) here for a year now... They are great with my dog and very knowledgable when it comes to sick pets.. Meds are kinda expensive but what can ya do about that... I recommend taking your pets here... Its very clean and organized... read more

An excellent vet in Tacoma. Dr. Vollmar was our primary vet, but we also worked with Dr. Brown and Dr. Dudley. All three are kind, patient professionals who take excellent care of the animals they treat and are always willing to talk to you about your concerns. We went to this vet for three years before we had to move away. I absolutely recommend them for cat care! read more

We had our pup here only once before he passed and the team was so great with him. Now we have a new rescue who is quite shy and scared still but the worked so well with her with so much patience. read more

This place has been very helpful to a new owner of a puppy. They have kept me informed and up to date on everything I need to do for my little puppy. They were also very good when we had an emergency and talked to me while I was dealing with it and suggested what emergency room to take her to. read more

Instead of just saying to keep taking the meds and wait. They had us bring the dog in to say it. Had to take a day off of work wasted money on an exam. Dr can not think for them selves. No ideas. Wasted time and money. Screw this place. Treat your dogs like crap. Poor customer service. Just zero stars read more

I was just there with my very sick cat. It was about 3:50pm and I was refused because I did not have an appointment and their schedule was full. Ok so here is the problem. I brought in a sick cat. This says it is a hospital but yet they turn you away? I made an appointment but I will worry about that my cat will be ok through Monday. I really liked Dr. Brown, he once treated my miniature dachshund Oscar. If you're a hospital then why do you not see any patients that don't have an appointment? The young woman up front was very nice but very firm but never once asked what was wrong with my cat. He's lost over 10% of his weight in a very very short period of time. She referred me to the emergency hospital. Those emergency hospital charge you $110 for just being seen and then whatever is wrong with your pet. Sorry, I'm not rich. I do the best I can but that's too much. I take care of 2 dependents and 4 rescued pets. I think after reading some of these comments I think I will also decline and see if I can find another vet more caring. read more