To experience fantastic customer service with a retailer this day and age is extremely rare . Alexia is one the best I've seen. She handled my inbound phone call and even met me at the front of store ( she and I never met before ) and had my item with her as promised. Nice job Alexia read more

Better photo of me and the cowboy hat. I just wanted to update the picture for y'all. read more

Boot Barn - Shoe Stores Near Me - San Antonio, Texas

Not a lot of variety. Staff isn't as friendly as the people over at cavenders. They did have better deals here and a large selection of size 11 (women's) and 13 (for men) so that was nice. My only complaint is that I had to sit on the floor to try on boots, not a lot of seating period. I don't really have much to say on this place except "meh". It's near la Cantera so worth a stop but I think I'll keep checking out other places. read more

Boot Barn - Shoe Stores Near Me - San Antonio, Texas

Been shopping at this Boot Barn for the last 6-8 months and have yet to have less than 2 associates ask if I need help. Selection is a little slim on something compared to the bigger Boot Barns like the one on Ingram but love they have a Military Discount and their rewards program can save you money in the long run. Had built up quite a bit of points that transfered into $15 off that they will stack and I did a purchase review that gave me another $5 they stacked and ended up saving over $70 between the $ off coupons and the military discount. If you're looking for boots talk to Jack! Younger tall gentleman but super knowledgeable and truthful about boots. Help me find these gorgeous Tony Lamas read more

Boot Barn - Boots - Shoe Stores Near Me - San Antonio, Texas

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His name is on Arthur, what wonder asset for Boot Barn at La Cantena, San Antonio, Tx. store. Very helpful, and knowledgeable employee! I highly recommend this Boot Barn, and if you stop in ask for Arthur read more

Gabriella reshaped my cowboy hat and got rid of a big scratch on it as well. Looks good as new! Ask for her if you need your hat serviced.

Amazing boots for someone like me with a boot fetish! Just got two pairs of cowboy boots here!

Service was excellent. All employees were very friendly & helpful. Big shout out to Rose who made my shopping experience a pleasure. I will go back & shop more. I always find what I need. The employees always check on me. read more

Just as good as the other Boot Barn locations I have been to. GREAT selection of boots, belts, shirts, EVERYTHING (they carry most of the name brands you are looking for)! GREAT customer service EVERY time I have ever been here - for realz!!! Plenty of room to sit down, try on boots, walk around, etc. I really can't think of any reason to NOT go here. BTW - prices are on par with the other places in town. Join the membership club (for free) and get extra discounts and cash credits. read more

Large selection of Western clothing for the whole family. We found decently priced, great quality boots, hats, belts, and Western style jackets. The staff were very helpful and knowledgeable. They allowed us to browse without pressure but were immediately available when we needed help. They also offer a discount for military and first responders so bring ID if you are eligible read more

The manager was the rudest person I've ever met. She deserves a zero star for this place. She has zero customer service skills. My mother in law went there to exchange a gift and the manager wasn't just rude she was nasty. She treated my mother in law as inferior, called her a liar and didn't want to give her a return for her gift that was purchased there. Don't shop here unless you want to be treated like garbage. The other women there was genuinely trying to help but the manager intervened and told her not to give my mother in law anything for her return. Only $8 was offered for $98 jeans that failed before wearing. The manager accused my mother in law of mistreating the jeans, but was wrong and assuming. Don't buy anyone a gift here on sale and give it to them 30 days post purchase or else you will have an experience like ours. Buying on sale will not pay off here if giving as a gift. read more

This was the first boot barn I had been to, I had recently just moved from CA and needed some new jeans for riding. I wasn't sure what I wanted though or where to look and they made me feel like that wasn't ok. They had some great stuff in there though, I probably won't be back though. read more

Not impressed with this location at all. I brought my son to do some shopping. Never had any help and only one person was working. I won't be back. read more

Not very happy with Boot Barn! I had an event that I was going to but needed a pair of black boots. Since I had a gift card I went into the location at the Rim they hand nothing in my size. So I went to the location on 410 by Ingram Mall. While they didn't have the boot I wanted in Black I tried on the exact same one in a different color. Perfect! I knew they would fit so I went online and ordered a pair of Justin full quill ostrich boots in black and a matching belt. They arrived in the store rather quickly (4 days) I picked them up and they didn't fit. I understand boots are hand made and there might be some differences between pairs. But this was so extreme that I could even get my foot down the throat of the boot. So I went back to Boot Barn at the Rim hoping they would have something that would fit. Didn't get that far, the young man that was helping while nice, jumps the gun and did a return as soon as he found my order online. Sad to say is they didn't have ANY full quill ostrich boots in black and now he tells me that the refund will take 3-7 days and they would and me a gift card in the mail. That doesn't help me now! I wasn't expecting to give me cash or credit my credit card but most stores put the balance on a gift card immediately upon return of the merchandise. With Boot Barn I have to wait a week to get the gift card and and then order a different pair online and wait 4-6 days to have them shipped. My event is this weekend. So now thanks to their poor return procedures I have no boots and no gift card. I sure as hell am not going to spend any more of my money here while I wait for the gift card. Thanks for nothing Boot Barn! read more

I was looking for a hat block and had cleaning materials. They had both and Madison was very helpful.

Super Friendly staff They price match! Which is awesome! Also they rewards club is great! Will be coming back! read more

My husband and I just went into this location to return three pair of FR work jeans he had purchased and no longer needed. We no longer had the receipt so asked for store credit instead of cash back. The manager on duty stated he didn't know what he could do because for all he knew the jeans were stolen. I've NEVER been accused of shoplifting in my 46 years of life and will NEVER shop at another Boot Barn for as long as I live! We are an FFA family with four boys and two grandsons so we go through a lot of boots and jeans, too. Will tell everyone I know about this experience. I only gave one star for the rating because I couldn't give zero. read more

Went for boots for my middle son, and ended up buying boots for all three of my sons. Got up to the cashier who was super sweet, but an older lady was helping her and was very rude to us. She implied that my family was the type of people that buy things, wear, and then take them back, all because my husband asked her to please keep our tags, in front of a whole line of people no less.( the boys wanted to wear their new boots out of the store) I was so embarrassed, and felt like trash. We bought them, and didn't even leave the store but took them back right then and there. That was the first and last time my family will ever go to a Boot Barn. I'd rather give our money to one of the many other boot establishments. Beware: if you wear your boots out of the store, they won't take them back! It's also printed on their receipt. So if your boots fall apart I guess you're out of luck. read more

Customer service was second to none. I absolutely love my Carharrt work boot. Warm and electrical shock resistant just how I need them. Carharrt is the best brand! read more

They Always Are So Friendly And Great You As Soon As You Walk In And Ask If You Need Help And Actually Genuinely Want To Help You. Customer Service Is Beyond Expectation. Great Selection Of Boots And Clothing. The Store Is Super Clean And Very Organized So Everything Is Easy To Find Or Get To. Just All In All A Great Store With Super Friendly Workers Who Go Above And Beyond To Help You. Would Recommend This Boot Barn To Anyone read more

Great variety and decent prices. Love my boots and everything else I've bought there.

Great customer service. The girl worked with us for an hour and a half because this was our first time buying boots. She was patient and conversational and very patient. Our daughter had a ball with her and she didn't try to update anything to us. She had a sense of what we wanted and she lead us in the right direction. Great selection. Clean place and kid friendly. read more

TERRIBLE CUSTOMER SERVICE. The employee at the register was rude and seemed like she couldn't wait to leave. I won't be returning.

at the rim by the furniture store and petsmart. parking lot was empty so easy to find a spot. i walked in and was greeted by the gentleman. i wandered a little to look at boots for my husband. browsed the sale rack and they had a lot there. there were a lot of clothes, accessories so you can complete your whole wardrobe. read more