Great store good service over all place is great to shop for law enforcement. Always in stock

The ladies working here tonight were so friendly and helpful. We appreciate good service and a friendly smile and they delivered in every way. Thank you!! read more

Today was my second visit, very friendly and very helpful, helped me find exactly what I needed both times I have been. Got some new pants and boots for work that fit perfectly and there was a %20 off sale for presidents' day. The boots I bought from here about 8 months ago and still holding up great and super comfortable, worth the money. read more

During my visit for my father's birthday, we encountered a sales manager at the store. Unfortunately, she displayed unprofessional behavior, seeming obnoxious, and implying we were cheap for asking about sale racks. Despite spending over $600.00, her customer service was disappointing. I addressed the issue with her but felt it necessary to share the experience. She apologized but I felt like it ruined the whole experience due to her behavior. My father loves that store that's the only reason we continued that transaction. Customer number: 2466. Recommending additional training on hospitality and customer service. read more

Very nice and very friendly staff specially Sydney She went out of her way to help Love the place and will purchase more items from them read more

So I went in here the other day to look for women's boots. I find 2 pair that I like but don't see my size. I see only one employee who was just chatting with a customer so I go over to him and stand there for a minute so I'm not interrupting. After a couple of minutes I'm not acknowledged and the employee and customer look at me while I'm holding these boots then look away. Customer walks away and employee goes to help another customer with pants. So now I interrupt since I had been standing there and ask for my size. Employee then tells me what's out is what they have. He told me he would assist me after the guy he's helping. So I go back to the boots when another employee comes out and I ask for a women's boot in a 10 which I'm then told 5.11 doesn't make women's boots larger than a 9 and all 5.11 boots are unisex so I can find an equivalent in the "men's boots". Men's boots run wide and don't fit properly. So today I find a WOMENS BOOT at Galls in a size 10. I may not shop back here since they really looked disinterested in helping me. Thanks! First responder and military friendly I'm rethinking. read more

5.11 Tactical - 5.11 WOMENS BOOTS - Outdoor Gear Near Me - San Antonio, Texas

I give it three stars for location and for the customer service; however, I won't be going back again. This store is located in military city and a large percentage of their customer base is active duty and retired military but they do not offer a military discount. It is a "no go" for me. read more

I know them from the uniforms I own and decided to see what else the store has to offer. So I look around and see these shirts hanging up, they caught my eye, so I bought four of them, and started wearing them and I get a lot of compliments on my clothing. Granted I'm over 50 and this has never happened before, old and young, "oh I like the color" or"where did you get that shirt?". Needless to say, I'm getting all my clothing at 5.11 now. read more

This is Patagonia/North Face if they were cheap and poorly managed. The pants at this store do not hold up their "water resistance" after just 3 washes. The boots are wildly overpriced and scuff quickly. The store's stock is consistently low due to corona and tensions between ownership and corporate. The manager at this store is arrogant and condescending. Save your money and spend it at a store that isn't completely helpless. read more

Came in to return boots that I ordered online a few days ago (which they wouldn't take back). I've stopped by here three times now and each time the atmosphere is terrible. The employees don't care to help you unless you're the typical Ranger Rick image of the guys on their posters. Or an older person who looks like they're about to spend top dollar. They claim their products are unisex but don't carry smaller sizes for women (there are no women's sizes, you have to convert your size to men's and hope they fit the same). If you're a woman and need boots or even a smaller size in clothing, you have to order it online because they don't carry them in store. Make sure you don't mistakenly order the wrong item/size/color because they won't accept your return if it's not with its box. Customer service told me as long as the merchandise was clean/not damaged, I showed a receipt, and had the original payment method, I could return the item in store. Instead, I was greeted by an associate who said they would help me but proceeded to help the guy who came in after me for twenty minutes. Then, the manager began inspecting my boots with a light after I told them I didn't have the box. After finding what they claimed as "maybe dust" by the heel, they refused my return saying I had to mail the boots instead since they "were clearly worn" and I didn't have the box. He kept insisting that I wore them even when I said I didn't. Saying "you see that spot? That's dust. They've been worn." Even though they were never worn, the color I ordered was darker than the photo online, making the boots out of regulation for my uniform. I really just didn't have the box. If you're a woman and/or a service member it's best not to waste your time there. read more

I love this store! It has everything that I love, but at the highest quality that I've ever seen, just very expensive but the quality is the reason. Good courteous staff also, and as a Latino in a high end store I'm used to getting sub standard treatment but not here! Everyone was very cool and helpful. read more

Went in for the sale they had only to be bombarded by the most obnoxious "employee." Started off on the outside clothes racks where led with a sexist joke towards my wife about being a shopping expert. We did not engage and chose to make our way inside. When he then said "oh scary when again we didn't respond to his terrible banter. As we made our way around the store he engaged us 4 more times trying to make jokes and get a response, furthering the tension. The final encounter ended with a annoyed hmmph and an eye roll from him as we did not respond to his bad jokes and stories. Between those engagements he made his way to berate every customer in the store. In the 20 minutes we were there he had put his hands on one lady shaking her shoulder uncomfortably, one child doing the same, trying to get responses. In that time he told anyone he could catch a piece of his life story in the military/contracting/ 100 percent disabled experience looking for validation and at no point even mentioning the sale or items in the store beside the time he told us how Marines eat coffee with their tobacco. Cool story bro....He made the entire experience and vibe of the store uncomfortable and it showed in the other customer's faces and the other employees as well. I suspect that his transfer from the San Diego 5.11 location (also more unnecessary stories he hit another customer with) was only to get rid of him as he probably made that store uncomfortable too. Personally, being disabled veteran myself he is a poor representative of the community and a bad fit for the store. His condescending, sexist, mansplaining, validation seeking attitude is not okay. I'll be avoiding shopping there and make the longer drive to another location. read more