This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

It's hard to believe they ever got more than a one-star rating. They're hard to deal with, never…read morepick up the phone, and usually call twelve or more times before they answer. I had damage to my home. I think they put the tanks too close, and the cedar shingles rotted away. It did nothing for me. You can do better, much better. Three companies looked at the hook-up they did and none had anything good to say.

Excellent company to do business with, I switched over this year and they were extremely nice and…read morein a very timely manner. thank you ! :) Susan Linscott

From the owner: We are a 4th generation family-owned and operated company serving Rochester and surrounding…read morecommunities for over 80 years. We offer automatic delivery, budget plans, price protection plans, fast courteous service at competitive prices and 24/7 emergency service for established accounts.

Did all the work on time and reasonably priced. Dana offered suggestions to save us money. A job…read morewell done. French drainage system with huge drywell. Dana ids the owner and he is hard working and trustworthy.

Dana and his crew did a great job start to finish! From the estimate to the final day of the job…read more We hired Northern Home to grade and resurface our camp road in Southern Maine, Dana kept all property owners in the loop during the entire process! The final condition of the road is awesome! I would 110% recommend Dana and his team to anyone needing his services. Professional, courteous, fairly priced and friendly...all things a contractor should be! Great work!

20 year FORMER customer. Owner refused to service my furnace in 7 degree weather because I dared…read morebuy oil from another company twice. After 3 phone calls, still refused with cold family at home. What other companies do this? Auto repair? Grocery stores? Plumbers? No, no, and no. Shame on you.

After 20 years of being loyal customers we had a no heat emergency when the temps were in the…read moresingle digits. Ann Jenkins refused to provide service because we had bought oil from another company twice. We had no contract, just used her services, up until now that is! 20 years!

i've been a Heatable customer for my rental property, for several years. They used to be amazing,…read morequick friendly next day service with great support. Now, the support is non existent, the delivery is late even though the payment was authorized and charged well before the delivery. The temps were below zero - and customer service was like sorry - we'll get to you when we get to you... There are much better options that service on time and without having to make several phones. I'm very disappointed in how my delivery was handled as well as how my call was handled. Find a better option.

As a current Heatable customer who has had several great experiences in the past---I am now…read moredisappointed with them in every way :( Allow me to elaborate: Orders placed online in the past were just about guaranteed for the next day or so, it was convenient, competitively priced with the surrounding market and relatively painless to get a delivery, not to mention fast! Now? Unfortunately not so much and I will be very careful before placing my next order (which has yet to be fulfilled from a request placed nearly a week ago) and I would advise you to do the same. Holding out for the hope that I will in fact not run out of oil prior to my delivery on a very cold, windy New England day! They may have lost me as a customer matter of fact, after this one. The next part is the price, they're literally charging more $$$ per one gallon of heating fuel then EVERY advertised competitor in the region?!?! I feel like a complete sucker for placing this order now and in hindsight I should have researched more prior to placing it, so learn from my mistakes! What was once great, is now no longer and if I didn't need it with relative urgency I would be cancelling in hopes to get someone else here.

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

I had my sink unplugged and my leaky toilet replaced. This is a great company. I have been a…read morecustomer for years.

They are quick, efficient, professional and reliable. They completed they work nicely from start…read moreto finish. Thank you.