I had my sink unplugged and my leaky toilet replaced. This is a great company. I have been a…read morecustomer for years.

They are quick, efficient, professional and reliable. They completed they work nicely from start…read moreto finish. Thank you.

20 year FORMER customer. Owner refused to service my furnace in 7 degree weather because I dared…read morebuy oil from another company twice. After 3 phone calls, still refused with cold family at home. What other companies do this? Auto repair? Grocery stores? Plumbers? No, no, and no. Shame on you.

After 20 years of being loyal customers we had a no heat emergency when the temps were in the…read moresingle digits. Ann Jenkins refused to provide service because we had bought oil from another company twice. We had no contract, just used her services, up until now that is! 20 years!

Excellent company to do business with, I switched over this year and they were extremely nice and…read morein a very timely manner. thank you ! :) Susan Linscott

From the owner: We are a 4th generation family-owned and operated company serving Rochester and surrounding…read morecommunities for over 80 years. We offer automatic delivery, budget plans, price protection plans, fast courteous service at competitive prices and 24/7 emergency service for established accounts.

Upsold my elderly neighbor on a state of the art new heating system brand, then had their only 2…read moreguys certified to service it leave. It's been a nightmare for her ever since. They cleaned the heater at our house because previous owners had them. A year later we went with a different company. Tech said it hadn't been touched in years. Given the 30 minutes he was here it makes sense. For oil they're fine.

We're first time home-buyers and didn't know a lot about our boiler. Steve from Borderline fuels…read moreexplained how the system worked and what we could do to save on our fuel bill. Water was leaking from a valve into a bucket that had to be dumped every night, Steve knew exactly what was causing it (got a feeling he's seen it all before and is an old pro at this!) The valve was filled with sediment and we decided to have it replaced. Steve had a new valve in his truck so there was no waiting for a part. New valve in, leaks gone! Thanks Steve, you were great, and Borderline Fuels!

Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

Martel replaced our hot water heater four years ago (in less than 24 hours on Fourth of July…read moreweekend, no less) and I noticed today that it had started to leak. I called in to their office at 11:15 am spoke with a very kind and friendly woman who transferred me to Zach. I left a message and had a call back in less than an hour. The heater was still under warranty, they had one in stock and the technician, Mike, was at the house in less than an hour and by 2pm the job was done! I have always had more than amazing experiences with Martel, but this one takes the cake. Zach was very informative and helpful in diagnosing the issue and Mike was an absolute pleasure to have working in my basement. If you are looking for a stand-up company for any of your plumbing and heating needs, do not hesitate to call the friendly folks at Martel!

Glad we found them! They have serviced our house in winter when heat went out- fast efficient and…read moregood price on a major job, which we had expected. I just used them today when our central AC went out- Marc was prompt and identified just a simple broken wire- You are not going to get more honest then this. a VERY ethical company to work with. Local company taking care of their neighbors !

I cannot recommend this business enough. Use their website for an inquiry & you will receive a…read morecall. I'm in sales & connecting with customers on a personal level is so important. I felt valued for such a simple request to remove a shorter toilet installed in my home that was built in 2004 for a comfort height. Their schedule was open & flexible. They DID NOT charge a fee for a site evaluation. They gave a quote over the phone. I now have an attractive, water efficient American Standard, comfort height toilet. The associates removed & hauled away the old one. Their quote was so competitive. Part of me during a stressful time in my life thought "Hey, they value me as a customer & they made it happen." I was not onsite for the work, but my husband was so impressed that he called me to share his feedback & asked that I share a 5 star review. The other nicest things were that Matt & Nick were so kind to our 2 cats & also complimented our home. That's above & beyond. On a Friday evening, we were their last stop & they didn't complain. I think highly about this. Please, fellow customers, call or write on their website for the process. I spoke with Keith & he was in touch with me more than I expected for a plumbing company.

Had an appointment scheduled for today, 8-12, and no one called or showed up. Really needed this…read more appointment!