I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white…read moregold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better.

Burbank Jewelry outlet is efficient, honest, and dedicated to a great customer experience. I first…read morebegan coming to them with minor repairs and now I come to them with my every need. Just like any curious jewelry enthusiast, I explore jewelers and designers, yet none stand out as greatly as Burbank Jewelry Outlet. Prices are fair, design work is impeccable. What I also appreciate is that they will tell you when something is unrealistic. Not every wish is recommended by a professional of their craft and I respect them for that and always being informative. HIGHLY RECOMMEND!

Generales & Generales are extremely professional & trustworthy. Honestly when it comes to Fine…read moreJewelry they truly Excel with their experience and knowledge. In today's world it isn't easy finding this type of establishment who operate with integrity which is exactly what you want when you hand over something dear and precious to you. This isn't my first time coming in to get something appraised or fixed and each time I'm always impressed by the staff. Thank you! Highly recommend!

More Than a Jewelry Store -- A Place That Holds Our Stories…read more My family has been coming to Generales & Generales Fine Jewellers since they first opened their doors in 1969, and I've lived just around the corner since 1984. In all that time, this store has quietly woven itself into the fabric of our lives -- not just as a business, but as a place where moments, memories, and meaning are handled with extraordinary care. Yes, the jewelry is beautiful. The workmanship is impeccable. But that's only the surface of what makes Generales & Generales so special. What truly distinguishes this place is the way people are treated -- with warmth, patience, and an instinctive understanding of what matters. There is a rare kind of judgment at work here: thoughtful, humane, and guided by a simple principle of doing right by the customer, always. Not because a policy demands it -- but because it's who they are. I was recently there to have a ring resized -- a ring that once belonged to my maternal grandfather. It's a small object, but it carries generations of history and emotion. From the moment I placed it in their hands, I felt something I can't easily put into words: complete trust. Not just in their skill, but in their respect for what that piece represented. It was handled as if it mattered -- because to them, it genuinely did. Peter and Sylvia, along with their entire staff, have a way of making you feel like you are the most important person in the room -- not in a performative way, but in a deeply human one. They listen. They remember. They care. Every visit feels personal, unhurried, and grounded in kindness. And here's the thing I find myself thinking almost every time I walk out the door: I wish I could give them more money than they charge. Not because of upselling or persuasion -- but because of how good I feel after being there. How respected. How reassured. How grateful. That feeling is priceless, and it's something Generales & Generales has been giving their customers for over fifty years. In a world where so much feels rushed, transactional, and impersonal, this place stands as a reminder of how powerful it is to simply treat people well. Generales & Generales doesn't just sell fine jewelry -- they safeguard trust, honor family stories, and build relationships that last generations. Peter, Sylvia -- thank you for what you do, and for the way you do it. Our neighborhood, and our family, are better for having you here.

I just got the most beautiful bracelets at Padani's. I purchased a red turquoise bracelet for…read moremyself as a treat. My husband got me a paper clip link silver bracelet with three freshwater pearls for our anniversary. So beautiful! So delicate and so feminine. I just love them. Dalia and Simone and Justin are all wonderful people. I always enjoy coming in to chat with them and shop. They also always do an excellent job, cleaning my jewelry and changing my watch batteries. As an added plus: they always have treats to give my Pug! My next purchase will be a pendant reading 0.2%.

Exceptional service. After a negative experience with a different LA jeweler we came to Padani with…read morea loose stone to set and some gold to trade in. They were patient, kind, compassionate, incredibly helpful and extremely professional. It was such a lovely visit start to finish. Looking forward to getting our finished piece, and very pleased we have a new family jeweler to work with on future pieces. 100/10 - would give more stars if I could!

Kind straightfonward, honest. great service and selection. Friendly. Will recommend to anyone…read moreinterested for sales or services. They even allowed me to use the Wi-Fi.

This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

Quick service at a reasonable price! I had my wedding band and engagement ring cleaned and rhodium…read moreplated. The result was stunning!

The nicest jewelry repair shop. I've come here twice for the same ring, and I've been given…read moreexcellent service, pricing, and advice. I decided to buy a piece as well, and I found it to be reasonably priced. Definitely my go to for all things jewelry.

This is an overdue review, but I came here sometime in the last couple weeks to get my necklace…read morefixed and Steve was such a sweetheart! My necklace had a very delicate chain and it had broken because I accidentally tugged on it too hard, but he was able to repair it in under 5 minutes and it looks fantastic! His pricing is so generous for the quality you receive, and he is very honest and friendly. He deserves every penny he gets and more. The other reviews definitely ring true, this is the place to go if you need to get any jewelry fixed! I would recommend calling ahead if you can to see when you can come in, I actually got lucky to walk in when he was in for a few hours that day :) Thanks Steve for the repair and I hope that your mom is getting better!

I had a good experience and would go back if need be. They have a lot of beautiful items for sale.read more

Cannot recommend JR's enough. We came in wanting to design a custom engagement ring, and they made…read morethe whole process easy and we felt cared for the entire way. We had a specific vision: a unique piece with subtle pink stones set into a hidden halo. Getting the exact color right turned out to be tricky, but instead of just settling, they worked with us and swapped out the original stones for ones that matched exactly what we were going for. That kind of patience and commitment to getting it perfect is rare. They also let us use our own diamond, which a lot of places won't do, and they built the setting around it beautifully. The finished ring came out even better than we imagined. Their prices are extremely fair too, which is extremely refreshing compared to some other shops in the area. Finally everyone in the store is fantastic and so nice. You never feel rushed or pressured, just genuinely taken care of. If you're looking for a custom piece (or great jewelry from people who actually care), this is the place. Five stars, easy. Thanks everyone so much! We will be back to design our wedding rings!

amazing jeweler they had such lovely things there and they helped me estimate my jewelry right away.read more

Roaming around the Magnolia and California Street area of Burbank, California with my friends...we…read morestopped at several local shops. I felt like I was transported to a plain of positivity when we entered Stay Home Friend. This store has merchandise from local artists, creators and designers. Books, greeting cards, jewelry, candles and so much more! The cashier was a friendly woman who told us about her brother that's a scuba diver in Florida. I fell in love with the sterling silver Leo earrings. I had to buy them! There were other zodiac signs as well. I might return and buy them for my friends and family as their birthday gifts. This place is AWESOME! I highly recommend you swing by and support local artists.

I swear this stretch of Magnolia has the best and quirkiest boutiques and shops. We were strolling…read moredown Magnolia on a blazing summer day and decided to pop in here for some cool air and to peruse and boy what a treat. This is the type of place you can not only shop for yourself but also hit just about everyone on your gift list. Will definitely be back.

Diamond & Jewelry Gallery is easily the premier jewelry store in Studio City. For anyone searching…read morefor high-quality service and custom jewelry design in the San Fernando Valley, this place is an absolute must-visit. My wife and I have purchased multiple pieces from John and Sibelle over the years and have never been disappointed. They guided us through the process of selecting our engagement ring and wedding bands, and we've since returned for several unique pieces at their holiday auctions. Most recently, they helped me design a beautiful custom necklace to celebrate the birth of our daughter. John and Sibelle treat every customer like family, and that personal touch is rare to find. As long as we are in the Studio City area, Diamond & Jewelry Gallery will be our only stop for fine jewelry.

20 years ago we bought our wedding rings from the Diamond and jewelry gallery. Ever since then…read moreevery precious piece of jewelry was purchased from John at the Diamond jewelry gallery. They always service our rings with a smile and are very friendly. The service there is excellent. The quality is excellent, and the selection is amazing. I highly recommend!

Had to enlarge a nice ring I got from my mother in law that was too tight for me (even got stuck on…read moremy finger - soap didn't do the trick, but the olive oil did!) and I brought it along while in the Burbank Media City mall. I walked by Media City Jewelers many times and I read a few reviews on Yelp to check it out. The lady I dropped the ring to was nice, knowledgeable. The price she quoted was decent and they didn't change it! She mentioned it was gonna take a bit more than week to have it fixed. That was fine, didn't need it right away. I called on the day she suggested I should check on it and it was ready! It'd be nice of they call you, but it's a small business! The ring was nicely enlarged, can't tell where they did it, very smooth, fits my finger nicely! Glad I found them! They also fix watches besides making, selling, fixing jewelry. Need these kind of places!

George is a master of his craft. He is knowledgeable in all facets of jewelry. Family owned and…read morefriendly service. Reasonable prices and top notch quality. Stop by tell him Eddie sent you.