Great store with many helpful employees, except for those at the checkout who are slow and…read moreincompetent. Please consider putting more efficient and friendlier staff at that important position.

This review expresses my profound disappointment with the service, pricing, and lack of…read moreaccountability I have experienced at Robbin's Ace Hardware in Blanchard, OK. Recent interactions have led me to the decision to cease doing business with this store, and likely all Ace Hardware locations. The pricing at Ace hardware is consistently and significantly higher than competitors. For example, during recent severe weather events and record flooding that washed out oru driveway. I was charged $9.99 per bag of ready-mix concrete, while other retailers offered the same product for $4-$5 per bag, or less if buying more than 40 bags. I needed 80 total but not at such gouging prices, and certainly not with such high prices during record bad weather events. This represents an unacceptable price difference, and it suggests a considerable surcharge is being imposed on local customers without any discernible justification in product quality, and while delivering subpar service. Furthermore, a recent purchase was mishandled, highlighting a complete lack of accountability. I was explicitly told by the same supervising employee as today at the time of purchase, "If you have any troubles with it, bring it back here and we will sort it out." However, when I sought assistance with this item today, the same supervisor, identified as the "manager," stated he could not help due to it being a Stihl product. It was still a Stihl product when he mumbled those words at me on the day of purchase, and got $300 in unexpected additional sales that day. He offered no resolution, including a return, and did not address the fact that the initial purchase was not correctly associated with my Ace account, a detail missed by front counter staff on multiple recent occasions. And another issue that this "manager" says he cannot help. He is not responsible for wrong items, poor service, and cannot help with any sort of relief for any issues that do arise. It appears the owner has fostered a climate where such incompetence, and lack of responsibility are commonplace, and acceptable to him and his family who run the store. The complete unwillingness of any employee to take ANY responsibility for ANY of these issues has left me with no alternative but to pursue a chargeback for the unresolvable item. While this is not my preferred course of action, the lack of support by store management has forced my hand. I have already returned the accompanying string, and oil purchased with that trimmer. I strongly believe that these customers deserve fair pricing, reliable service, and a commitment to excellence, and accountability from the businesses they support. The current operational atmosphere at Robbin's Ace Hardware in Blanchard, OK falls far short of these expectations regularly. I will be directing my business elsewhere, and will encourage other every local resident I speak to, to do the same. They all deserve a better set of values, and quality service that cares from their local retailers.

We absolutely love Petty's! Everyone is so helpful and friendly. They have a good selection of…read morehardware, lumber, plumbing, propane, and more. They also do saw blade sharpening, fasteners, paints, etc. They have really been lifesavers during some home emergencies. They have very knowledgeable staff that always take time to help!

This is the hardware store you remember as a kid. They have everything and more importantly they…read morehave employees that know everything and want to help.

Go to store for those unique types of hardware. Store is always clean and well organized.read more

Great experience there today buying a new grill for our home here. Awesome African American…read moregentlemen helped me and was super nice, knowledgable and professional. People like that are why people shop at ACE now over the huge conglomerates. Always go to ACE first.

I recently purchased over a thousand dollars of expanding insulation that uses a machine to expand…read moreit & blows it through a hose into the attic. They not only delivered the insulation & machine. They had to order more insulation to fill my order. I ordered & paid for this on Monday morning 11/11/2019. Estimated date for receipt & delivery of my order was the following Monday 11/18/2019. Well the order was delivered Wednesday afternoon 11/13/2019- that's 2 days, not a week. Well the following day we were going to insulate the attic but the used machine turned out to be totally unusable due prior customer abuse. Cody went above & beyond the call of duty. He asked me to give him a little time to find a solution to my problem. Well on Friday he went to their Lindsay store to get an operating machine. Not only did he bring a working machine; it was brand new & more powerful. He & my son assembled the new machine under my carport. Not only did he assemble the new machine; he helped blow in 4-6 bag to ensure the machine worked & we totally understood how to use the 2h.p. machine. We had Home Depot & Lowe's both before ordering with TH Rogers because we thought they'd be cheaper. Well I was so wrong! Not only did they price matched the big box stores that couldn't provide a working machine. Nor did they care if we bought from them & they didn't even try to find a working machine. TH Rogers not only got me a working machine + they didn't charge me a delivery fee for the insulation from Purcell to Lexington. They never charged me for their trip to Lindsay to my house. Everyone at TH Rogers was professional, courteous & always returned my phone calls. My entire experience has not only met my expectations but has far exceeded my expectations! Once again it has proven buying locally pays off in more ways than I can tell you. Sincerely, Bryan Swiger

I have lived in the area for 10 yrs. They have the best hardware selection around. I find nearly…read moreeverything I need for my car projects.

Friendly and helpful staff! I was able to drop my Stihl weed trimmer off and they had it running in…read more30 mins the same day. I go here for everything!

Clean and well organized store. Small footprint means limited selection of items. It's a short…read moredrive to Norman where a bigger selection at lower prices are available. This place being closed on the weekend really kills it as a viable place to pickup emergency repair items.

Very helpful knowledgeable employees & this store carries a lot of stuff none of the others do in…read morepur cell.

Not a huge AG store, but there is a lot of stuff packed in here. Prices are average. Located on the…read moreedge of town its never busy and parking is plentiful. They even sell chicks and ducklings in the spring like my old neighborhood IFA. They only hire very friendly folks to work here, nice people to chat with when the store is slow. I do wish they would bring in more varieties of spring plants in the warm season like ACE and Tru Value do.

Very nice people. Good selection of different merchandise. Parking lot is a little small, but not…read moretoo bad. Nice experience.