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    Borgess Emergency Trauma and Immediate Care

    5.0 (1 review)

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    15 years ago

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    McLaren Greater Lansing - Emergency Department

    McLaren Greater Lansing - Emergency Department

    1.4
    (9 reviews)
    60.5 mi

    I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and a psychiatric emergency. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled until Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psych meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. Hospitals are supposed to care for sick people. Period. You didn't. Do better. (Photo attached. I was in the ER from around 5:15-6PM. Also, your number is on record as well as you can see. I was trying to reach anyone who might care. Guess I need to keep driving to Ann Arbor.)

    Waited 2.5 hours to be seen as I couldn't walk. I was in a wheelchair while in ER…read more People who have come much later than me were seen first. Those who went before me supposedly had more immediate issues. I waited and waited and finally left. I will never refer this ER to anyone unless they are bleeding to death or got shot. Then they may have to wait an hour

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    Borgess Emergency Trauma and Immediate Care - emergencyrooms - Updated August 2026

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