I was sent to Gastroenterology due to elevated liver enzymes. My family doctor ‍ made the referral…read moreto this clinic. When I was given an appointment I was never told that my appointment was with "Susan," who is apparently Dr. Rusynyk's NP. This really disappointed me because I feel I should have been told who I was going to see. I quickly learned that at THIS clinic, you must submit to an upper endoscopy and a colonoscopy before you are granted the privilege of an office visit with the actual Gastroenterologist. Right away, I let them know this made me uncomfortable. I have a gene for a genetic liver condition and these tests were not part of a work up for this condition that I am familiar with - my son has the worst form of the gene and has the disease. I have cared for him with many gastros over his sixteen years. He has never been scoped- up or down. They scheduled the scopes for me anyway and when they called a week out to "remind" me I canceled them. At this point I shared it was important for me as an individual to meet my physician in a clinical setting where I feel safe before undergoing a procedure at the hospital. I explained that I have PTSD from an active shooter situation at a hospital and was very forthright that I did not want to waste the doctor's time or procedure space by getting panicked right before the procedure because I do not know my doctor. The gals that work reception were very impatient with me. They insisted that they just could not accommodate my needs and it just wasn't done. Finally, they booked me an office visit with the doctor- for over six months away. My scopes however, could have been done with only a two week wait time. ‍ I took that appointment. A couple weeks later I called in and said I was have RUQ pain and asked for advice. I was given an appointment for the next week with Susan the NP. The next day I ended up going to the ER and found out my liver enzymes were up again. The following day, a receptionist from this clinic calls and tells me Susan is unwilling to see me because I won't have the scopes. Even though I've just been to ER. Even though my liver function is not great AGAIN. I'm told my appointment is canceled. Move forward to the week of the canceled appointment: I get a phone call reminder I have to come in to see Susan. I tell them my appoint was canceled. I start to wonder wth is going on over there. They tell me it was never canceled. The receptionist was very rude to me. I feel very confused and unsure if I can trust this clinic at this point. So, I end up changing Gastroenterologists and have to drive over an hour away to see someone else. I feel small accommodations for PTSD and mental health should be routine in medical offices. I started feeling very gaslighted by this office and that is very unprofessional. My expectation to meet my physician in an office setting prior to a procedure is not a lot to ask. Furthermore, if a patient needs an endoscopy and colonoscopy the patient should be told why these tests are needed for their specific case. Not a blanket, "that is what everyone gets. That is how he does it".

Dr.Rusynyk is the most professional, kind and caring Doctor. He took time to go over every worry…read moreand issue I had, explaining every little detail so I understood. He gave me honest answers and had a great personality. I felt at ease and so comfortable to tell him everything. His staff was very sweet and kind. I left there feeling very positive and knew I was getting the best medical help and that his whole office cared. I highly recommend Dr.Rusynyk!

Absolutely horrible customer service. My wife is coming to this clinic off a referral at a younger…read moreage and was super anxious about the visit to begin with. Instead of having prescriptions filled at the appropriate time following her initial consult, they said they sent it to the pharmacy, but nothing was ever received by the pharmacist. When asked again to send the prescriptions, they sent 1 of 2 to the pharmacist. It took them until less than a week before the procedure to send only 1 of the 2 necessary prep medications to the pharmacist and, as of the time writing this, we're still having issues getting the other medication less than a day ahead of the procedure. Highly, highly recommend a different clinic if possible.

I had a colonoscopy and endoscopy. People kept coming in nurses and staff quite a bit checking on…read moreme making sure I was OK before the procedure after the procedure. They are considerate and kind and professional.

Professional and caring. Very clean facility and did not wait long. Dr. Lamb actually listened to…read moreme and took the time to talk. Definitely recommend.

Appointment times seem to be a suggestion rather than a serious commitment for procedures.read more

I have to take the time to recommend Dr. David Dozer who has offices in Gulf Breeze Florida and…read morealso in Pensacola, Florida. Dr. Dozer is a specialist in Gastroenterology. I recently had some health issues and made an appointment for a consultation. He is kindest doctor I think I have ever met. His professional bedside manner and his ability to immediately put me at ease made such a huge difference in how I felt. I had a colonoscopy yesterday and having him do the procedure was such a blessing. What a nice man he is! I highly recommend Dr. Dozer. I will tell any of my neighbors and my friends that if they need a doctor who specializes in gastroenterology he is the doctor to see. Thank you Dr.Dozer for your warmth, kindness and professionalism. You are the best!!

They have horrible communication. The front desk peeps are some of the rudest unfriendly workers I…read morehave encountered plus they seem to be clueless. Dr. Shute was good at first but now all he does is refer you for testing(which you will have to call to get results or they will tell you the results are in the portal)

Dr. Klin and his staff have always delivered high quality care to me for over 12 years. He is a…read moreworld class GI doctor and the gulf coast is lucky to have him.

My husband had a 1:15 appointment. Called back to the exam room at 1:30. It is now 2:45 and he…read morestill hasn't been seen by anyone.

With their immediate care center, I was able to make an appointment for about an hour later, the…read moreweight was not bad at all maybe 10 minutes maybe 15 minutes. The medical personnel were great. I went with neck and shoulder pain that had lasted for over three months, the assessment was really fast, the doctor gave me three scripts, they ordered an x-ray for me that same day, and he also gave me two shot shots one of them a steroid shot which completely took my pain away and now I have full mobility. I love this place.

I want to give Tech Cassandra Noble that did my X-Rays 5 stars. She was super nice and made me feel…read morecomfortable when taking my x-rays. She's professional and I would recommend her to anyone. She does her job right.

I recently moved to Santa Rosa Beach, FL and was trying to establish a primary care. I booked an…read moreappointment with nurse practitioner Patton, I believe son of MD. He refused to prescribe my anti-depressants that I proved a history of taking for over 20 years (the same dose over 10 years) and wants me to take 225mg, instead of 300mg, my normal dose. A 75 mg decrease in anti-depressants can cause major symptoms including brain zaps. I am completely disgusted that my health is being risked for unknown reasons. Effexor is a non- controlled substance and with proven history decreasing my dose so abruptly will be determental. I do not recommend their care to anyone.

Twice now I have had mediocre care at best. The front desk team is very welcoming and nice. But the…read morenurse practitioner has zero bedside manner and doesn't seem to understand her job. I would not go back there knowing that she would be who I would see. She is very young and seems to be lacking actual experience.

I called to set up an appointment for pre procedural consultation. Seems the only way to set an…read moreappointment is through the automated voice response system. I don't believe that quality professional health care begins with an impersonal robotic voice. I did ask to speak to a live personal agent, but the phone just rings and rings and rings. This does not speak well for the type of care I expect from healthcare professionals.

I almost didn't come here because of some of the reviews, and I am so glad I didn't listen to them…read more I truly have no idea why anyone would write something negative about this place. From the moment I walked in, I felt completely cared for. I have never been to an endoscopy center that goes above and beyond the way this one does. They put a movie on for me while I was getting my fluids, constantly reassured me, and explained everything in detail multiple times so I felt comfortable and informed. In the procedure room, they even played music for me. When I was scared to go under, they held my hand and gently rubbed my head to comfort me. That meant more to me than I can explain. After the procedure, they hand-fed me a drink, checked on me, and even gave me a hug before I left. I honestly want to cry thinking about how much care and compassion I was shown. Dr. Richard R. Dobhan and his staff are truly amazing. I felt safe, supported, and genuinely cared about the entire time.

When you're on vacation and get a kidney stone, you want to go somewhere where you'll be taken good…read morecare of. Ascension Sacred Heart does just that. My husband drove me to the ER, but I was getting sick so violently I couldn't get out of the care. ER personnel came out to our car with a wheelchair, waiting patiently in the warm sun till the spasms were over. From the moment I was wheeled in, everything was handled calmly and orderly and kindly. It was a weekday morning so it wasn't really busy and I was seen in just a few minutes. I was wheeled back to the ER where the real work began. Now, I'm in pain and there are things that have to be done before they can deal with the pain. I was patient through that. I understand. And what they had to do...take blood, set up an IV, hook me up to monitors, etc was conducted with efficiency and gentle care. Then came the pain meds. One had to be "pushed" through my IV. Having gone to nursing school (but not graduating), pushing a med via an IV is an important skill and my ER had it! She explained all that would happen as the drug entered my body. She kept reinforcing her explanation as the drug began to take effect. I appreciated that! A second pain med had to be administered and by the time I was rolled to get a CT scan, I was feeling much better. The PA in the ER knew exactly what to, popped in frequently to check on me and practically held my hand as the stone passed. The facility was SPOTLESS. All the staff were calm and kind and seemed to really like being in the medical field, helping people. I usually have more questions than the average patient, and each person I came in contact with STOPPED and took time to answer all my questions. You don't want to have a medical emergency when you're on vacation. But I am truly thankful that Ascension Sacred Heart was close by for my needs. Great place. Great people.

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.