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    Boro of Monaca

    4.0 (1 review)

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    10 years ago

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    Duquesne Light

    Duquesne Light

    1.2
    (138 reviews)

    I see so many 1-star reviews on this page, so my 5-star review is definitely an outlier! Well, I…read moretruly had a very positive experience with Duquesne Light. For over 100 years, Duquesne Light has provided electricity to customers in Allegheny and Beaver counties. For several years, I have purchased electricity from them, and I experienced no major problems. My first major experience with Duquesne Light occurred last week, when the electricity in much of my house went out. I called the company's customer service department, and a representative answered the phone in about one minute. The representative said that she saw nothing wrong with my service, but she put in a ticket for a technician to visit my house to investigate the problem. In less than one hour, a technician arrived, and he said that a wire in the ground was likely damaged. He requested that two other technicians arrive to repair the wire. In less than one hour, those other two technicians arrived. They dug a 3-foot-deep hole in my yard to expose a damaged wire, and they repaired the wire. I did not have to pay them any money. All four of these employees at Duquesne Light provided extremely timely and courteous customer service. I felt very surprised and impressed by their responsiveness. I now have electricity, and I feel very happy with this company.

    As usual the power is out. Wind? Power goes out. Rain? Power goes out. Sun? Power goes out. Nothing…read moreever appears to be done to improve service. The only thing they seem to do is break fix and appear to be grossly understaffed for that. I remember service being this bad over 30 years ago so that's progress I guess. They have a monopoly and they know it so why do anything? Any complaints fall on deaf ears or are deflected by blaming someone else or nature.

    Boro of Monaca - watersuppliers - Updated August 2026

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