I recently moved from Miami,FL where dealer experience is always a joke since you know you are being taken for a ride by a more than likely con-man that will make 3x the profit on innocent good people. I called Joseph P. @BortonVolvo from Miami without even knowing him and I already knew from how he treated me over the phone that I was dealing with a standup individual. As I landed in MSP from MIA I immediately went to meet Joseph, he not only put me in contact with John. B from his sales team who happens to be an outstanding human being. He helped me leave that same day with the XC90 of my dreams. As if this was not enough, as I received my new vehicle Dereck C. who probably knows more about the product than the engineer that built it. Gave me a thorough understanding of every single feature. Thank you Borton Volvo for making the customer experience so absolutely flawless. You have flipped a loyal +20yr BMW fan to now adore VOLVO. read more

I went to Borton by myself. I should have known better. I'm a 70 year old woman on a fixed income. i bought a BMW for $5,000 which is right in the middle of blue book value. It looked very good on paper. A friend of mine saw some questionable things on the car fax report. We went to the BMW dealership and found out that Borton had taken the car there shortly after they were issued the title. As it turned out Borton learned that the total estimate for repairs was $10,000 dollars and Borton declined most of the repairs. I have all the paperwork from the BMW dealership and Borton sold it as is- to me! I don't have an extra 10,000 dollars. I don't know what to do. I can't sell it without disclosing all this information. Honesty and integrity are two morals borton doesn't have. read more

[[HIGHLIGHT]]Got a recall notice for our Volvo XC60 hybrid in June. Found out we had the problem at a spot in July. Norton would order part and call us. Never heard from them so called in August. Was told part was in, so made an appt, was told it would take a full day, next appt avail in September.[[ENDHIGHLIGHT]] Dropped off the car, was called in the afternoon and told they need the car for a week & the requisite technician wasn't available. Made appt for today (10/6) for the full week. [[HIGHLIGHT]]Arrived to be told they don't have the part. And was told it's really our fault, we weren't talking to the right people. HUH!?[[ENDHIGHLIGHT]] Their service dept is always a little scattered but this is ridiculous. read more

I wish I would have read the reviews here before buying a used car from Borton Volvo. Google reviews paint a very different picture. Unfortunately, my experience is more in-line with the reviews here on Yelp. General poor service on a used car purchase, and complete lack of empathy and total disconnect with customer satisfaction when the used car I purchased from them had a catastrophic cooling system failure, making it completely undrivable. To make matters worse, I only had the chance to drive the car a few times before this major breakdown occurred. I expected a reputable dealership like Borton Volvo to stand behind the cars they sell, but my experience suggests otherwise. I would not recommend buying a used car here. read more

[[HIGHLIGHT]]Gretchen is a terrible salesperson.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was unable to answer any of our questions and she was snappy and annoyed by us.[[ENDHIGHLIGHT]] read more

We previously bought a Honda Civic from here that lasted for the last 5 years, so we thought Borton Volvo wouldn't be a bad place to go back to. However, on our second purchase from here, they sold us a car with no AC. [[HIGHLIGHT]]We chalked it up to our fault since we bought the car in the Winter Time and didnt think to check, but when we called back to see if there's any way to guide us, our car sales rep Craig gave us the cold shoulders... He was quick to act strangely and said he had alot of cars to check out and just didnt seem willing to help anymore.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We trusted this guy, but we wont be buying from here anymore. We really thought he was going to be better and more willing to help.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I had a wonderful experience with Borton Volvo in Golden Valley thanks to Gretchen Tellock.[[ENDHIGHLIGHT]] Gretchen was extremely helpful. She listened, heard me, and then facilitated my finding and acquiring a high quality pre-owned vehicle. She helped to make the process easy, explaining financing options and follow- along maintenance service offered by Borton. Once I had acquired the car, she was there to explain the cars operational features. I hope my follow-along service and vehicle maintenance with Borton will be as customer " friendly" as the purchasing. [[HIGHLIGHT]]Again, thank you so much, Gretchen, for making my experience so pleasant and worthwhile.[[ENDHIGHLIGHT]] Sharman Davis Barrett read more

[[HIGHLIGHT]]Amazing experience with BV Golden Valley![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Gretchen helped me find my first car of my very own--a VW Cabrio.[[ENDHIGHLIGHT]] This cute two-door convertible was exactly what I was looking for, but there was just one problem: I didn't know how to drive a manual. Luckily, Gretchen went above and beyond, taking the time to teach me how to drive stick so [[HIGHLIGHT]]I could get the car that would bring me so many cherished memories.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Huge thanks to Gretchen and Borton VW Golden Valley![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]What a difference good customer service makes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We were helped by Gretchen who was absolutely gracious and accommodating.[[ENDHIGHLIGHT]] She found us the exact car we were looking for, supported us through the purchase process, and did great follow up. [[HIGHLIGHT]]Easy- peasy.[[ENDHIGHLIGHT]] read more

Very rude person who answered the phone and "helped" me. Customer service was very subpar. I LOVE my Volvo but not so much Borton Volvo

[[HIGHLIGHT]]I worked with Duane Kukral at Borton Volvo, who couldn't have been more helpful through the process of viewing and purchasing a used non-Volvo SUV.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was non-pushy and answered my many questions.[[ENDHIGHLIGHT]] Thanks Duane. read more

[[HIGHLIGHT]]I will rate them no stars but have to rate at least one to post, organization with such horrible service![[ENDHIGHLIGHT]] I will never recommend Borton Volvo! [[HIGHLIGHT]]Customer service is the worst in the metro for any car customer service at the sales level or service level.[[ENDHIGHLIGHT]] They have been nothing but unprofessional, lying and undeserving of any return service or recommendation! Service Manager and Top Leader at the facility are nothing but rude and unprofessional! NEVER GO THERE FOR ANYTHING! read more

I have been coming here for a couple of years with my preowned Volvo and I have never had even a hint of an issue with anything! Love the staff! Especially Rachel! She is so awesome! read more

[[HIGHLIGHT]]When you call them, they ask to put you on hold then put you on hold without waiting for an answer![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Hold times are terrible.[[ENDHIGHLIGHT]] read more

Well I can confirm that Volvo service hasn't improved. There just seems to be a lack of coordination and planning for complex service appointments, and a free old timers that look at you like you've come there to waste their time and mansplain things before listening to the customer first. Empathy people, figure it out. Suffice it to say, the service experience has soured our brand loyalty, and as we look at our next vehicle replacement, we're actively looking elsewhere. read more

Terrible Service Management - Over the years we have had several small customer service issues (and one large one) when dealing with the service department. Today we had yet another and likely will no longer do business with Borton Volvo. We had a service appointment scheduled today and took advantage of the Volvo Valet car pickup service. This was confirmed. Today, after an hour of waiting and no one called or came by to pick up our car I called the Borton service desk to inquire and was told by the gentlemen I was next on the list for pickup and I should be hearing from that person at any moment. Another hour went by and I called back again. This time talking to a woman who told me pickup was scheduled for 11:30am. When I informed her it was scheduled for 9am and that a Borton service representative just an hour earlier confirmed they were on the way she asked me to hold for a moment. When she came back on the line she actually said I wasn't even scheduled for a pickup in the first place. I pointed out that I had a prior confirmation and the gentlemen I talked to an hour earlier re-confirmed when he said we were next for pickup. She was confident he had made an error and "wasn't looking at the right system." She then asked if we scheduled the appointment online. I said yes and she replied that the online scheduler doesn't allow selecting the Volvo Valet service. I again explained I had a confirmation and the other service rep re-confirmed an hour earlier, so obviously I did accomplish this online. She replied that was incorrect, reiterating the online appointment system doesn't allow selecting the Volvo Valet service. She offered to schedule a new appointment for a later date/time (not offering to resolve the issue today). I declined and told her I would reschedule with another service provider. Following the call, I verified again that the online service schedule system does indeed allow for selecting the valet service. I tested it following my call and was able to get all the way through the process complete with pickup address verification, etc. This service representative is misinformed, was not open to the possibility she was wrong and did not attempt to verify with the other service representative how he was able to verify I did have this scheduled. How I could get two completely different responses from two different service representatives with access to the same reservation system only an hour apart is beyond me. One of these two was entirely wrong in their facts and what they communicated to me, neither was helpful, respectful or apologetic and at the end of the day the problem was not resolved. read more

I worked with Duane Kukral at Borton Volvo, when I bought my almost new pickup. Duane made the process super easy! And the price was fair! Service after the sale has been outstanding! Thanks Duane & thanks Borton Volvo! read more

I recently moved to MN and brought my car in for service. The service told significantly longer than I was told, but it was done adequately. But now, I've started receiving marketing mail specifically describing my exact make & model of vehicle, which also state, "Your dealer..." ..SOLD my personal information to other companies, so they could make even more money off me. I worked with my previous Volvo dealership in Arizona for nearly a decade & never once received marketing mail from other companies. They didn't consider their customers personal information as a commodity they could make additional money off. I wish I'd seen these reviews before taking my car to Borton. I didn't realize a Volvo dealership could be this bad, but dealing with these people is like buying a car from some grungy street corner lot. I've heard Klein Volvo is significantly better & that is the dealership I will be using for future needs. I will never have service done at the Borton Volvo dealership again. read more

Duane was able to help us find the perfect used Volvo for our daughter, right in our process range. He was kind, and responsive!

There's a reason for all of the bad reviews on here. Unless you want to be completely ignored by staff and receive subpar customer service from their service team, Run! Don't walk away from Borton. Worst customer service I've experienced in a long time. Employees act as though they are doing you a favor after they've screwed up. Not one single apology given and a general crappy attitude. Have nothing positive to say about Borton. Spend your hard earned money elsewhere!!!! read more

I have owned Volvo cars for over 30 years, if you live in Minneapolis, please, please do not take your vehicle to Borton Volvo, please don't for repairs, the veracity of the individuals that run the service department is highly questionable. Simply, submitted my vehicle for service, this is what Borton wrote on their own business letterhead, their own invoice, "customer declined', "Recommendation both rear trailing arm, bushing, both lower control arms, left front sway bar, total cost $2,600.00 or so. Well, the reason I declined was to get a second professional opinion from another Volvo licensed mechanic, I just needed one lower left control arm, and I got an oil change, total cost $476.00. Lesson here is to validate everything these dealership service garages tell you. read more

This is a place I dread coming to because of their poor customer service. What they say changes through a conversation as if they are fishing to see how much money they can extract from each interaction. I haven't felt that I can trust any of their employees for several years. But I'm stuck. They're the only place that does factory service in the area. read more

We had a great experience at this Dealership. Their customer service was great and their follow up was superb.. The Service Manager (Brett) was super helpful.. I had some time while we waited and talked to a number of folks who all, to the person, trusted these people and I can understand why. I have been to many different Volvo Dealerships and these folks could give them all a lesson in customer service. We highly recommend them. read more

The service department here is very nice and very clean. They have great snacks and coffee while you wait. The 2002 v70 XC they worked on me is not safe to drive after 3000 miles. Not sure all they did but I know they programmed a new ECM and security system. When I called them to see what was taking so long after weeks of it being there I was told that it was brought to them in disassembled state. One of my issues is my normal garage Poquet said at my oil change last week that bolts were missing and things were not in place. Also that I should bring it back to the guys who worked on it and have them put everything back in place. I picked it up the day it got back from Borton at AutoMotion the place that I dropped it off to do the work at. They needed the dealership to do the programming and some fixes. A lot of places worked on this car and I hoped it would be fixed. I just don't know how 8 months and $10,000 of repairs got me a Volvo that limped 3,000 miles? The state I got the car back in was horrid. Panels were not put back inside. The battery bay was all taken apart and apparently under parts were also treated the same. I expected more from anything a premier shop like Borton does. The staff is really nice, they usually do fast work. they are expensive but so are most luxury dealerships. Usually you get what you pay for but I didn't feel like it this time. I am sure they are better with new cars. read more

BORTON CUSTOMER SERVICE IS PRETTY WEAK! I had a problem with my car last week and brought it in first thing the next morning. Borton said without an appointment they would try to get it in, but no guarantees. Unfortunately they could not get to it that day and that's very understandable. I then made an appointment for today to get the problem fixed. I dropped the car off first thing this morning. After not hearing anything I decided to check how things are going. After several unsuccessful attempts to reach them, I finally got through and was told they could not get to my car today. This is when I had an appointment! I even gave them a printout of what the computer said was wrong with my car! THIS IS REALLY LOUSY CUSTOMER SERVICE AND IS UNACCEPTABLE! (I have bought 3 volvo's from these guys over the years) read more

This place really sucks. The service reps are rude, non responsive, and the sales people act like they're too good for you. I've had a series of bad experiences here but the last one took the cake so I'm finally leaving a review. I brought my car in for a key fob issue and was told that my key was broken and that I would have to pay $550, despite it being under warranty. The reason they told me I had to pay was because there were Panasonic batteries in both my primary and back up key fob, which they said I must have inserted myself and broken the keys in the process, because Volvo would never used "after market batteries" like Panasonic. After several heated conversations with Brett, the service manager, and 2.5 hours at the service desk, he finally agreed to replace my key out of "goodwill" but maintained it was not possible that I was telling the truth. Even when another customer came up to me who overheard the ordeal and also had a Panasonic battery in her key fob, I told Brett that perhaps he should look into whether Volvo was indeed issuing parts with Panasonic batteries, he dismissed it as not possible. He was rude, dismissive, and treated me like a liar. As soon as I got home, I called the Maplewood dealership where I bought my car, angry about getting sold after market parts. They were so kind to open up a number of brand new key fobs and guess what? All of them had Panasonic batteries inside. Brett has the opposite mentality of the "customer is always right." He's in the wrong job. In the future, I'll make the drive to Maplewood for service. read more

Borton Wow, I wish I had read all the bad reviews before we bought from Borton Volvo. My daughter was looking for a Volvo S60, and although we live in Kansas City, inventory was low and we were able to locate one at Borton. According to the sales person, the car had originally been bought at Borton and was dealer-maintained -- on time -- for every scheduled maintenance. Anyone looking for a used car knows how hard it is to find a car that you can trust the history. The dealer-maintained record gave us confidence that it was ok to buy a higher- mileage car. Volvos last forever, right? Bought a one-way plane ticket -- sales experience was seamless -- and drove it back to KC from Minneapolis. Knew from online searches the only complaint about this model was excessive oil consumption, so checked it weekly. 33 days after buying the car, the oil was two quarts low, so we topped it off. Five days later, fewer than 2000 miles after purchase, engine threw a rod and the car is totaled. Is Borton helping? Nope. Suggested we sell it for parts. We offered to have it towed to MPLS so maybe they could rectify. Nope. We understand used cars are "as is," but when the price supposedly reflected the Borton Service Department's supposed superior maintenance, it should last more than 38 days and 1900 miles. We trusted the dealership to stand behind their product. Shame on them for having no conscience. Use yours and go elsewhere. read more

I had an issue with my brand new car, which was frustrating given I'd only had it a couple months. And it seems their online booking system doesn't work right, despite the fact that it sends confirmation emails. So, I thought I'd be coming here to give a low review. However, the team at Borton made it all right. They came through, fixed my car quickly, and provided a high level of service. Credit where credit is due. In light of these bad reviews, I can't help but wonder how many times Borton showed up for customers that did not think to provide a review on Yelp. Something for readers to consider. read more

Really great car buying experience. I worked with Alex who was super helpful and knowledgeable, and found me the perfect car. I am only giving 4 stars because of the other folks I had to work with - the license/title guy was nice but wasn't willing to negotiate any prices for additional parts, accessories, and extended warranties. I was successful on haggling the warranty but apparently I couldn't get $80 mud flaps without them costing an arm and a leg for installation. read more

Borton Volvo has some of the absolute worst customer service I've ever received. From lack of knowledge to rude front desk workers it's a disaster. Plenty of stories others have listed that are similar to mine. I'd pay more money to go anywhere else before going there. Extremely disappointing. read more

This place is a joke, do not buy a car here. I just bought a 2016 xc90 volvo from them. They can sell but that's where the customer experience drops off. I bought the car a month ago and I've had it into the shop twice. Certified car- apparently their inspection is a quick open the door and look (thumbs up). I just got my car back after a week in service and the trunk was thrown apart - see pictures. Bottom line- they sell lemons and don't care about customer service. They got their money and ran. read more

Borton Volvo - Auto Repair Near Me - Golden Valley, Minnesota

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So, I got a recall notice saying my airbag needed a replacement one as it was prone to going off and sending metal thru peoples' heads. I booked an appt in early January and the soonest appt they had was in April, since Volvo wasn't sending the parts, so I booked it. I then call Volvo to request a faster solution, and after a very stern convo about not wanting to basically drive around with an airbag that could end my life, they then called the dealership. Magically an airbag materialized out of thin air and I got an appt for January 18th, so only have to drive around in a car that could kill me if I hit a pothole for a few weeks. So, I drop the car off and ask for a diagnosis and said "I want to find out as much as I can for as cheap as I can." She understood my request but it was handed off to someone else who bungled the rest of my experience. I get a call in the morning and was told my bill was up to $380 because they found a sensor out of place and fixed it since it was apart anyways and was right there. They performed $190 dollars of work on my car without my knowledge or consent. I said "ok" in confusion since I like handling this stuff in person. (more on this later). Then I got a quote for $950 to take care of a pvc valve and an oil separator type deal. I called to get a competitive quote and found the work for $700 bucks. But I was super busy and just green lit them to do the pvc work. (Mind you the sensor was already done before this phone call, I was only greenlighting the pvc work). So far, a $190 diagnosis magically turned in to $380. When I went to get my bill and my car, the tab was over $1700 after setting an expectation of $1300 on the phone. After paying the bill without looking too closely I noticed the error. When I brought it up he (Brett) was stumped, and fumbled with a response, finally landing on , "Oh well he did extra work." So that's the second time on one repair that billable work was done without my consent and was charged for it. I was given $300 credit on the pvc work (he didn't even take the time to do the math and the refund was shy of the actual amount, but in the ballpark.) Then I was about to leave when I remembered the unauthorized sensor work done with out consent. I get fixing the sensor since every thing was apart and it was real easy to do, but I was charged full price for the repair that they completed before talking to me and getting my consent. Brett offered up some remark like well I'd refund that but we did do the work, sooo... After I got home I called the original person I was working with, explained what happened at length and asked for the refund and she gave the phone to Brett. Brett claimed that after he told me about the $380 and I replied with a confused "ok", that means I authorized the repair FOR WORK THAT HAD ALREADY BEEN PERFORMED WITHOUT MY KNOWLEDGE OR CONSENT. I gave him every opportunity to make it right, even telling him I am going to post the facts of my encounter online and approach the BBB and file a complaint with the State Attorney General. He said I'll call you tomorrow, I said now or never bud and he still chose not to do the refund, so here we are. read more

A huge thanks to Geno for the great used car buying experience. He was very knowledgeable, friendly, and not pushy at all. Would definitely recommend. read more

This afternoon I called Borton Volvo's service dept. regarding a potential issue with my tire. They said their service dept. was booked but said to stop by and they'd fill the tires with air. When I got there, I also asked Heidi Zimba if she could replace my wipers since we're driving back to Orlando on New Years Eve. No problem, she said. While she was filling the tires, she noticed the one had a hissing sound, so she immediately said their tech would look at it but asked for us to be patient since they were slammed prior to the holiday weekend. They found a nail in the tire and fixed it within an hour. I did not purchase my Volvo from Borton and I've never been there for service, but yet they invited me to their shop to inspect the tire despite being slammed with pre-holiday business! Well done, Borton! And a special THANK YOU! to Heidi for going the extra mile and offering fantastic customer service to two Floridians!!! read more

Really wish I had read more reviews on Bolton before I bought my new XC40 there. The sales person was good and the new car explainer person was helpful. Now the bad. The service department is awful. Not sure if they resent their customers or what but the level of rude is off the charts. The work provided might be fine however the snark is baffling. Get a grip on your staff. I won't buy there again and certainly won't take my vehicle in for service. Another reviewer hit it on the head... try empathy instead of disdain and dismissiveness. read more

These guys are only good on the front side. They grossly misrepresent what their warranty service covers and just hope you never have an issue with your vehicle...they just send you someplace else...no service, no assistance and took days to even get a warranty advisor to talk with me. There are far better organizations to buy from. Do not choose the guys unless you want problems later. read more

I had my Polestar 2 for less than a week and had an electrical problem that I could not solve myself. After the call to Polestar roadside assistance, the tow truck was at my home in about an hour. It was towed 85 miles to the dealer, and fixed within 2.5 days. They also found an issue with the rear brakes during a test drive, and replaced both side rotors and pads. No Charge, warranty! They have my back and I couldn't be more thankful. Doug in service was communicative and very helpful; a true professional that cares and is very knowledgeable. Thank you so so much! read more

Be sure to read all of the negative reviews that are not featured on the main page. There are many many more bad experiences.

My son took his car here this week. They quoted him $800 to replace a $280 part that takes ~20 minutes for a novice to replace (I have done it myself) including $100 above MSRP for the part itself and more than 2 hours of labor. He declined the repair and scheduled a time to pick up the car the next day. When he arrived, they made him wait a half hour while they put it back together. Apparently, when the mechanic heard that he declined the repairs, he just left it disassembled. read more

Service here used to be 5 star- Loved to work with Dan in Service- he always went the extra mile and problem solved to keep my Volvo running great without trying to rack up the bill on purpose. Dan always gave several options. Top Notch. Fast forward to the present..... Mike M in service is not the same. There is attitude and no flexibility or creative assistance for repairs. I don't feel confident in what I am being told is needed. The overall customer service at Borton just seems to have gone downhill. From calling to make an appointment to checking out when picking up. Nobody seems to care, no extra mile, no smiles or pleasantries. It is like a completely different place than a couple years ago. I hear buying there can still be a good experience but why would I do that when this type of service is waiting for me? read more