If you live in Minnesota and are looking for a great pre-owned car, walking around INSIDE and…read morelooking at inventory is a huge plus during the colder/snowy months! High end import cars & SUVs. These guys are great! You can test drive without a dealer too! Quality selection and soft sell. Offshoot of Poquet Auto. Eden Prairie, MN.

This is first review I've written on Yelp, but I felt compelled to do so based on the overall very…read morepositive experience I had with the Auto Source team. I purchased a Porsche Cayman R from them recently and this was one of the easiest transactions I've ever had with a car dealer before. Buying a car can be a stressful thing even under the best of circumstances, but buying one sight unseen from an out of state dealer can be a potentially perilous proposition if things don't go well. However, overall Auto Source made the experience almost pain-free from start to finish. My salesman was Brandon M. and he exhibited a high degree of professionalism and courtesy throughout the process. The car arrived exactly as it was described and with no surprises, which is exactly what you want in this type of transaction. We did a quick and relatively painless deal without any unnecessary negotiation and gamesmanship. The price was agreed fairly quickly and the deal was done. I would have liked to have made this a 5-star rating, but one small issue prevented me from doing that. I had agreed to pay a $300 "split the difference" shipping premium to get the car here as quickly as possible, but they were not able to deliver on their original commitment of "2-3 days". (The car arrived roughly 7 days after I had made payment to them.) Not a huge thing, but I had agreed to that extra amount to get the car earlier and then it didn't happen. Their solution? They offered to refund the $300 immediately when I called them expressing my disappointment. The check arrived with title and a nice handwritten thank you note a few days later. I don't understand why more dealers don't get that a little professionalism, courtesy, and honesty is all it takes to be successful in this business? It seems the folks at Auto Source, however, do. So, I'll give Brandon 5-stars and the overall experience 4-stars, for an average of 4.5.

This is a quality dealership. Customer service is excellent and all of their agent's are polite,…read moreknowledgeable, and fair. If you're looking for a used car, this should be your first stop.

I've been doing business with Poquet for over 15 years. I've bought cars there at least three…read moretimes and it was a great experience. I've also always serviced my cars there--as they seemed fair in terms of their maintenance recommendations and keep track of what needs to be done based on mileage. Yesterday, I spent over $1,000 for 35,000 mile maintenance. I went to pay my bill and learned they are now charging 3 percent surcharge for using credit cards. No heads up for me to let me know. I could have written a check--but didn't have a checkbook with me--and who tf writes checks anymore? Then, in addition to labor charges (makes sense) I got charge a "Shop Fee". Seriously?

I worked with Bonnie and everything went well buying a car. She paid attention to details, showed…read moreme how everything worked, we went for a test drive, she put the floor mats in the car and put new license plates on herself. I would definitely recommend them and do business with them again.

There are no signs of hours or information at the retail counter. I was there to pick up a prepaid…read moreitem and despite ringing their little bell no one ever came. When I went into service to ask they said they were really busy. After waiting 15 minutes I left. At least a sign saying what was going on would be nice.

Purchased my vehicle from here this fall. They were very professional from the beginnning to the…read moreend. They helped me arrange my vehicle shipping and followed up once it delivered. Couldn't be happier.

This might be the worst car repair experience in my life, and I have lived a long time. DO NOT…read moreTAKE YOUR MERCEDES TO SEARS IMPORTED AUTOS IN MINNETONKA FOR MAINTENANCE. Heed my words. I moved to Minneapolis in August and needed snow tires for my CLS 550, which has larger rear tires than the front tires, creating a difficult conundrum. Sears Autos contacted Mercedes and found appropriate same same-sized winter tires for my car, charging me around $1500 for the tires and installation. Okay, I authorized this purchase and dropped my car off the next day. A few hours later, I received a call that a key to remove my wheel covers was missing, and they would have to order another one. I knew that key was in the car, and I asked them to keep looking. There was no callback. The key was in my glove compartment, like I initially told them. After installing the tires, the mechanic at Sears found oil leaking everywhere and emailed me a video of my engine, calling the car in dire shape unless I spent close to $6000 to fix the oil leak immediately. He advised against driving the vehicle until the repairs were done. I was skeptical and decided to pick up my car to check the oil leak myself. I was upset when my wife dropped me off, and I pulled out of Sears Imported Automotive without checking whether the summer tires were in the trunk. Once home, I realized my tires were missing, and I phoned Sears to get them back. They had no idea where they were and passed my call on to the manager. He actually became indignant with me, proclaiming that they were a family business for over fifty years, and I should watch my tone. He told me to call back on Monday. This was a Saturday. On Monday, I received a call from Sears saying they had found the tires and that I could pick them up. I insisted that they deliver the four tires, and this man agreed to deliver them the next day. Looking over the engine, I found no oil but decided to drive the car 5 hours near Milwaukee to my trusted mechanic in Stone Bank, Wisconsin. Richard would provide me with the truth. After an uneventful drive, Richard scrutinized my car and found nothing, I mean nothing wrong with my engine. There was no oil leak. The only thing Richard told me is that it might be too early for winter tires, since temperatures over 45 degrees can soften the rubber on some snow tires. Miraculously, it was 70 degrees in mid-November. I drove back to Minneapolis thinking I might keep this car forever, but when it needs work, I will drive back to Wisconsin. DO NOT TAKE YOUR MERCEDES TO SEARS IMPORTED AUTOS IN MINNETONKA FOR MAINTENANCE.

Amazing service; transparent, knowledgable, and zero pressure sale. Love that they are a small…read morefamily business who is 100% heart and care deeply about the cars they sell and the customers who purchase them. They price their cars fairly and they encourage you to take to own mechanic for additional inspection. Even went the extra mile to work with us on our trade-in as well - that was a welcome surprise! Highly recommended. We will definitely reach out to the folks at 411CarLine again when in the market for another high-quality used car.

POTENTIAL BUYERS BEWARE!…read more We purchased a vehicle from Chris at 411Careline and thought we purchased a very clean, low mile reliable vehicle. Prior to purchase, Chris was very kind and non-pushy, which I appreciated. After test driving the vehicle we decided to purchase. After purchase we brought the vehicle to the Ford dealership for an oil change, it was then when we were made aware the car had multiple pending safety recalls - one recall was to prevent the car from starting on fire! These recalls were pending for over 3 years! We made the appointment to get the recall completed and during the appointment we were made aware that the recall was taking longer than normal because the car had a junkyard motor in it! Furthermore, the dealership gave us a list of items that were wrong due to the replacement engine being installed improperly. The dealership advised us that we would need to pay out of pocket to get the car back as the tech needed to fix issues before they could complete the recall safely. Here is a list of items the dealership noted wrong: * Found studs for exhaust mount to transmission missing * Transmission mount rubs on transfer case * Found starter shimmed away from transmission * Exhaust heat shield on body near sub frame loose * Transmission cooler tube bent and rubbing on trans case * Vehicle has junkyard motor installed (noted by all paint markings on engine) * Would require several more hours of tech time to piece together car and find all missing / wrong items This was 1 week after we took delivery of the car. I was shocked and felt taken advantage of. I immediately called Chris to notify him of my findings and told him we would like to return the car and was surprised when he told me he would have to contact an attorney to see "how to handle this". Chris told us multiple times they have their cars inspected by 3rd party mechanics prior to them listing for sale and swore all their cars are clean. Come to find out they pay a mechanic $30 to drive it around the block to make sure it is not leaking fluids and the brakes work. Chris told me he would get back to me, never once apologized or asked detailed questions about the dealership's findings - I knew we made a mistake at this point. It took Chris a week to get back to us, he then sent a long email telling us they will not take the car back as the laws in MN do not require them to do so. They do ask if you want a 3rd party mechanic to look over the car, at the buyers expense, but I felt comfortable buying from them and the fact they had it inspected before they sold it was good enough for us. What a mistake! I would suggest you skip this dealership as they clearly take on cars that have issues or have had issues in the past and are unwilling to make things right if they find out otherwise. Right now, we have a vehicle that has a motor with unknown miles and lots of issues that need to be fixed. If anyone is interested in more details, I am happy to provide documentation.

Sam the owner took care of me and gave me assurance that all his vehicles get inspected and…read moreserviced correctly. 5/5 Service and experience! My favorite part was the no pressure in making my decision.

Hidden gem. Sam is so knowledgeable and kind, cars are beautiful. I am so happy I found Minneapolis…read moreMotorcars! If I could give more than 5 stars I would.

We scheduled an oil change at Minnetonka BMW ahead of our vacation travel. During the inspection,…read morethe team discovered a defective tire that needed immediate replacement--an unexpected issue that caused a delay we hadn't planned for. Despite the setback, the entire Minnetonka team jumped into action and coordinated seamlessly to get us back on the road safely and quickly. Our service advisor, Taylor, was outstanding--keeping us informed and effectively communicating with the techs throughout the process. We truly appreciate the professionalism, urgency, and customer-focused effort. Thank you, Minnetonka BMW, for turning a potential headache into a smooth and safe experience! Highly recommend.

Smooth car buying experience! Nice selection of good used cars to choose from. Thank you Hunter,…read moreScott and Alan!

This is one of the premiere dealerships in the nation, not just Minnesota. They treat everyone as a…read morevalued guest. The sales department is low key, customer centered and not high pressure. They will move heaven and earth to find a car with the configuration you want. The service department is superior to any service department I have ever encountered. The quality is top tier. The communication is quick, appropriate and complete. They offer options. They are not pushy. They provide loaner vehicles readily. The prices are reasonable and in line with all other OEM service repair shops. The shop is clean, well equipped and every car is washed before they return it to the owner.

This dealership used to be so good. It went downhill since becoming part of Napelton. Here's the…read morething, the gap between mainstream and luxury has gotten much smaller in terms of safety, driver-assistance features, technology and comfort. What stood out before with Lexus was the experience. Now it's just plain sloppy, they lack follow through and nickel and dime you. Please look around before purchasing from them.

First ever visit waited some time for an advisor to join me, just came in for an oil change, took…read moreabout 4 hours, noted I didn't have an appointment but still, but thankfully they didn't try upsell me on anything, but expect for the wait time and vehicle offer it was a good experience, but I am not sure how would a big time repair would go with them!

Made an appointment for TIRES for my specific make/model/year. Waited 30 minutes at dealer only to…read morebe told they were out of stock. Why not tell me when I made the appointment? Recommend GLOBAL TIRE instead.

I found my dream car and I couldn't be more pleased! Very…read morenice and efficient staff......the process was easy and quick!! Absolutely would buy my next car there.

Worked here for a month and all andy is a very bad sales man every day he was super rude and on on…read morethe second day I worked there he wanted me to open up shop when I didnt even get training to do so. Also he had Sheryl train me on the computer and hardly taught me anything. Hes not good and the cars on his lot are sketchy.