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    Boss Plumbing and Excavating

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    Westville HVAC and Plumbing

    Westville HVAC and Plumbing

    1.0
    (1 review)

    EDIT: John can post his statement of facts but it just says…read morethe exact thing we already reflected in this review; John will flood your house, not try and clean up or contain any of the SEWAGE he floods your house with and then send you a statement of facts that he isn't responsible. The ONLY thing that we were looking for is a plumber. Which was made very obvious when we called a PLUMBER!!! If we were looking for someone to pay for renovations in a bathroom that was just renovated two years ago we WOULDN'T have to post a review to warn people about you. Nice try though. And right my wife became confrontational because she sternly asked "so who's responsible for this". You have communication but we have VIDEOS from start to finish of you DESTROYING our home. If you like having a home to live in, I suggest looking elsewhere. I hired John for a frozen pipe on January 31st and it wasn't until April 30th that I had a working bathroom again. What started out as a simple waiting a few days for a pipe to UNFREEZE, turned into 3+ MONTHS OUT of our home and $60,000+ in damages BECAUSE OF THE OWNER JOHN!!! DON'T go here if you like having a home to live in. It's currently May 6th, I still can't live in a home that isn't under construction, I STILL don't have a kitchen, I STILL don't even have an range of when my home will be completely livable again. Pretty sure he only has the reviews he has because he closes his business page when he messes up and opens it back up when he needs more money and thinks that the person he screwed over forgot about him. It's a long story but if you are AT ALL considering hiring Westville HVAC and plumbing or the owner John, PLEASE read our story: On January 31st I had my toilet back up into my bathtub, I called John (the owner of this company) to come to my home and verify if I had a collapsed stack pipe or a clogged drain. (which was what was told to me by another plumber who came out and couldn't fix the back up in my tub). When we first talked the agreement was that he would bring a CAMERA to verify because we had enough to pay him for 1 hour of work due to us already paying almost $400 to the plumber who came out earlier. John arrived at my house at 8 pm and informed me that it was most likely ice but he "forgot his camera" so instead he decided to snake it to verify if it was ice (after telling me the only way to handle ice was to hydrojet it). John snaked my drain in my upstairs bathroom for about an hour when my wife and I heard GUSHING through the walls. We immediately went upstairs and asked John what was happening. When I got upstairs I realized my entire bathroom floor was COVERED in sewage and he just informed me that "it was normal". I told him that it was gushing through the walls downstairs in our kitchen and he just said "I almost got it". I went downstairs to check on things in the walls and by the time I went down it was already starting to leak from the ceiling onto my kitchen cabinets/fridge. I immediately ran back upstairs to let him know what was happening and he just said "this is normal I can't do anything about the water coming up". Again I went downstairs this time to see that water was GUSHING through my ceiling light and all over my kitchen floor and again I ran upstairs to telling John that now SEWAGE was coming through our ceiling. His response? "I think it might be time to get go my camera now" LIKE WHAT?! He NEVER stopped service when it started, he NEVER tried to check what was happening downstairs. Instead he KEPT SNAKING PUSHING MORE SEWAGE UP AND INTO OUR CEILING! At this point, I didn't think it could worse but John came down as my wife and I were trying to clean up the sewage from our kitchen and said "this is all the water from upstairs?" And was shinning a flashlight at the ceiling looking just dumbfounded. Again he offered NO HELP, NO SOLUTION, NOTHING. Instead when my wife asked "so who's responsible for this?" He immediately said "so that's how you want to play it? Contact my insurance" And left with sewage still pouring from the kitchen light. He told us to contact his insurance and then NEVER gave us his insurance instead he sent a letter saying the reason he terminated service was because my wife and I made him feel "threatened" and that the reason he left us with the sewage pouring from our ceiling is because he had no LEGAL OBLIGATION. He then proceeded to temporarily shut down his page so we couldn't leave a review but hi John! We didn't forget about your company and our review. John left us at 10 pm on a Saturday night. He left us with sewage pouring from our ceiling and no where to go. Our house is still destroyed 3+ months later. I truly advise you to look elsewhere.

    Boss Plumbing and Excavating - plumbing - Updated August 2026

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