We booked a party bus through this company for last Saturday night. My two friends planned this…read moreparty and this party bus hoping that it would be a great easy way to get to our destinations. I was extremely upset and surprised by the way the whole thing played out. We gave our driver and this company the itinerary for the night and nothing went as planned and we were late for half of our destinations. The bus was supposed to pick up a group of our friends in Marblehead at 5pm. He was almost an hour late and told my friend who booked this bus that he didn't realize how long it was going to take to get to Marblehead from the bus company. He was then supposed to drive to Wilmington to pick the rest of the party up. He was so late picking us up that we had to call our first destination and tell that that we were going to be late. We show up at 645 to Puttshack at the Seaport district when our reservation was for 6:15pm. All of our food was sitting on the table becoming cold since we were 30 mins late for our reservation time. We couldn't play golf till 8pm, which meant that our next reservation was going to be late as well. My friend had to go walk over to our next reservation and let them know we were going to be late and to hold our spot. We were supposed to be Cisco brewers down the street also at the seaport district at 8:30pm. We show up at 9pm by the time everyone was done eating and done playing golf at Puttshack. When we got to Cisco they argued with us about not letting us in because we were an hour late for our reservation at Cisco brewers. My friend had to go up to the staff at the front and tell them what happened plus tell them that she was just there speaking to someone about the problem. We were able to get in after some talk. The bus was suppose to leave the seaport district at 10:45pm, but because we late being picked up at all our spots we stayed at Cisco till 11pm. When we got back on to the bus it was little over 11pm. The bus driver had to then bring the first amount of people to Wilmington and then back to Marblehead. When he dropped off the first amount of people in Wilmington, he first went to the wrong house and then he proceeded to fight with my friend who was the one who booked through you. He told her that we were late and he wasn't going to drive the rest of the people to Marblehead and it wasn't his issue to bring them back, when in reality it was. He was told the times and he was told the schedule and he was late for pick up which means we were late for all of our activites. He was disrepectful and ignorant! As one of the people that helped book all the activities, I am truly disappointed in this company and how everything was handled. My friend got a credit card notification that you took another $200.00 our of her account because you felt that we were in the wrong and that the driver had no reason to drive the other people back to Marblehead, when it was his fault from the start. When people ask me what limo/party bus company that they should use, I will tell them that deluxe limo is horrible, customer service skills are horrible and that the drivers need better customer experience and how they speak to their clients. We paid good money to use this company and we were treated with the upmost disrespect! We will not be using this company again and we will tell people to book elsewhere.

I booked a party bus through Boston Party Bus Rentals / Deluxe Limo Boston for 7:00 PM on January…read more2nd for my girlfriend's 30th birthday. The reservation was made a month in advance, and I confirmed it multiple times via email during the week leading up to the event. On the night of the booking, no one showed up at the scheduled pickup time. I called, texted, and emailed the contact information listed on their website, but there was no way to reach anyone at 7:00 PM on a Friday night, which is an essential time for communication for this type of service. At approximately 8:20 PM, nearly an hour and a half after the scheduled pickup time, the driver finally called and informed me that he was still another hour away and that a mistake had been made. There were no weather issues or inclement conditions that evening that would have caused delay. By that point, I had a large group of people waiting at my house. Our dinner reservations were missed, and our original celebration plans for the night were no longer feasible. Friends had traveled far distances and made accommodations for this event, and we were forced to scramble for alternative transportation and entirely different plans at the last minute. What was supposed to be a straightforward, enjoyable birthday celebration turned into a night of stress and frustration due to a complete failure of communication and reliability. The deposit for the booking was refunded, but that does not undo the negative impact the experience had on a milestone event. I would strongly caution anyone considering this company.

We chose Michael's Limousine for our wedding based on their great package options. Booking was…read moresimple, and their team was always quick and responsive to our questions. The shuttle itself exceeded our expectations--it was clean, comfortable, and packed with fun amenities like neon lighting, drink service, and great music connections! Our only constructive feedback is regarding timeline guidance. Since our wedding fell on the Friday evening before a holiday weekend, our driver arrived 5 minutes late for the first shuttle run, and heavy traffic ultimately caused our ceremony to start late. As clients planning a major event, we would have really appreciated extra guidance from the team during booking--such as a heads-up to factor local holiday traffic and ceremony timing into our overall schedule. Overall, though, we had a great experience and would still recommend Michael's Limousine for any event transportation!

Highly recommend! Showed up ahead of time with red carpet and champagne at my daughter's wedding!read more

Would have loved to use them, but they ban reservations that aren't at least 2 days/10 hours…read morebefore. Maybe not make it a broad ban and let people call to see if you're available? Update: Still sorry about my own experience, but VERY IMPRESSED by the kindness and professionalism of your reply. Thank you!

We were in town for a wedding and they used Boston Executive Limo Service to get us from the hotel…read moreto the wedding. The driver, Bennie, was so friendly and professional. The car was immaculate and very comfortable. We had to leave the wedding and texted to see if he would come earlier than planned. Bennie didn't hesitate to pick us up and bring us back to the hotel. I highly recommend this service and would be using it instead of Uber from now on.

Very dependable car service and excellent price. Communication was fantastic. Very professional…read moredriver and nice vehicle. I would highly recommend this business. Winchester MA to Boston Logan at 5:00AM.

We used to use a shuttle service (I think it was North Shore Shuttle) for those rare times it…read morewasn't convenient to pick up family at the airport ourselves. Then, post 2008 recession, we had moved further away from BOS/Logan Airport and the shuttles became less reliable (driver shortages?), so my husband found Malden Car Service and started using them when he traveled for work. If I needed a personal ride, I used Lyft or took a taxi. Due to the pandemic and family health concerns, in 2021, after our first flights in over a year, we needed airport transportation so we could isolate until after a home rapid test, a few days post-travel. Because of a household members very high risk (even though vaccinated) from COVID-19 infection, we didn't feel comfortable with an un-vetted, potentially unvaccinated ride share driver picking us up, even if that driver wore a mask. I tried Malden Car Service Inc. (The address on my invoice is different than the one for this Yelp listing, the URL for the company is the same one.) We were very satisfied with the quick turnaround time booking the first ride (next day or maybe it was even the morning of the same day.) The driver, Charlie, who met us was great. He volunteered his vaccinated status but still proactively offered to wear a mask for our protection. We really appreciated that! We would have paid extra for an inside meet & greet due to a disability in our traveling party, but that service was NOT available on such short notice. (A second employee would have to ride with the driver for that service.) Getting a wheelchair escort from the airport was possible all the way to the limo pickup zone in the garage at Logan terminal B, however, so that was okay because another family member managed the luggage. The car itself was nice, seemed new-ish, and very clean. (I'm not a car person, so I don't know how new, but, for perspective, I would not hesitate to host any business contact in such a vehicle.) I think there were bottled waters waiting for us in the car if we wanted them. The driver wore a traditional suit and was well-groomed and professional in appearance. I enjoyed a friendly chat with the driver, but that was at my own instigation. I felt he would have been quiet if I'd been reserved. A week later, we requested Charlie again for the next flight. If the pandemic has taught me anything, it is the value of treating trained professionals as the essential components of our functioning economy that they are! I won't try to save a few dollars using ride shares in the future; I will continue to book airport trips with Malden Car Service. I created an account for our small business with them after the first very successful ride. In the interest of full disclosure, booking a car service does cost about twice as much as my average Lyft ride to my suburban town. Then again, that difference is about the cost of one pizza order for my family, so WORTH IT. I appreciated: * quick response with quote to online booking * accurate price quote given via online booking (including itemized fees/tolls) * gratuity included in price quote given (and clearly indicated as such) * quality of the vehicle * quality of the service given by the driver I haven't had further dealings with the office to comment on that aspect of their customer service experience, but that's because their booking system worked as it should. For me, that's also selling point in the company's favor.

Very reliable company. I highly recommend this place. We have used them most recently for a…read morebirthday party to the casino. Their drivers are always professional and very helpful and rolled out the red carpet for the birthday girl! We didn't have to pay extra for the special treatment either. They go above and beyond for us every time.

It may seem odd to review a company prior to an event, but I think it is necessary in this case! I…read moream going to be using Nicole at G-Force Limousine for my upcoming September wedding and so far the service I have received is stellar...Nicole could not be more professional and nice and is so organized...I know my event is in very good hands with her! After working with her for just a short time, I am convinced that she is going to now be my " go to" for any transportation needs personally as well as in my role as an executive assistant...I recommend this company without hesitation and I am very excited to share pictures after the wedding!

If you're looking for a private driver, you need to reach out to this company…read more They're quick to respond, kind, professional, and easy to work with. Highly recommend using this private car/driver service. We will definitely use them again in the future. Especially since they have drivers across the U.S. Thank you, Jason!!

United Private Car is the best in the area. Their customer service is consistently above and…read morebeyond. They will do whatever it takes to ensure the client has an exceptional experience. Thank you, Camille, for ensuring our specific needs were met. You are the greatest!

Great service. Had a ridiculously early pick up for the airport and the driver was early! On the…read morereturn trip the driver was waiting as promised. The drivers were courteous and managed the Boston traffic with ease. Couldn't be happier. The cars were clean and comfortable with complimentary water bottles (which was great after a long flight). We requested an SUV with 3 travelers with big suitcases and it worked perfectly. We would use them again, definitely recommend.

I used an Uber going from Westborough to the Norwegian Jewel cruise ship. It cost me $50 plus a tip…read morecoming home. I use Boston Premier. It was $200 plus the tip totally ridiculous. We did not know that the gentleman offered us a ride instead of us trying to get an Uber And we were very very upset.

Decided to update my review mostly because service nowadays is either bad or very bad. That's why I…read morewas lucky to have found Moe's company. It's been almost a year and we have become repeat customers. Great proactive drivers, awesome booking experience- I prefer to book through here and get everything confirmed super fast be it a last minute request or a one month away. Simple as it can be, never had to stand an hour long interrogation or fill up a 10 page form. I would like to keep this information for myself but even more so I want this guys to stay in business and prosper;)

Needed to get from South Station to Logan and Boston City Car Services got us there in a flash!…read more Great communication, worked with our schedule. Definitely recommend if you need a ride in the Boston area!