I've been using Victoria's cleaning for 2+ years in Somerville. They always do a great job. They…read moreare trustworthy and extremely flexible dealing with limited street parking, dogs, kids' rooms and special tasks like windows. Scheduling is simple and accomplished through a couple text messages. I always love coming home to a clean house...just before the kids get there to start the whole process all over again!

Victoia did an amazing job at my place! I have never used a cleaning service before, but they were…read morevery friendly and professional. They clean every little nook and cranny at unbelievable speed for two people! I was very impressed, especially since my place was a mess with dog hair and the like. Victoia also arranged my mess of knicnacks into something that looked much nicer than I could ever do. I definitely recomend them, and will be requesting their great work in the future.

They should not be in this business!!!!!!!!!! My carpet looked better before they cleaned it!…read moreContact person is a liar, promised to send another cleaning person 3 different times and no one came. I was told that they will return my money back but this was a lie too. Stay away from this company!!!!!

Even though your representative was very nice and here for over 2 hours,...There are still some…read morestains on the cushions. Cleaning was just ok. Also was told they would be dry in 3 hours... was still wet in 24 hours. I'm not sure I would use you folks again. See attached photos.

I feel compelled to offer up an objective review after reading several below, and also being a…read moresmall business owning-family ourselves. I'll state simply - sometimes companies have growing pains at first or while transitioning in new team members and while it is regretful and no one wants to be on the receiving end, in my experience I find it hard to not be understanding when thoughtful accommodations are made to the customers to rectify any situations where people feel like a mistake has been made. I also find it easy to be understanding when the work that is being done FAR outweighs any scheduling conflicts or miscommunications, not that I have ever really dealt with that, but it sounds like others have to some degree. That being said, this culture of "the customer is always right" has, in my opinion, led to a lot of people thinking they are owed the world, and owed it for free at that, when things aren't up to their sometimes or often unrealistic expectations. I am the mother of five young children and we also have a giant, hairy dog. As you can imagine, I need all the help I can get! We've been though several cleaning companies and I think in the beginning, it is my experience that there is always a short amount of "getting to know you" time where they learn what is important to you in terms of your cleaning priorities, as well as learn to navigate the ins and outs of your home - all while balancing that knowledge with the countless other homes they're simultaneously managing. Questions SHOULD be asked, bc not everyone has the same needs. The reason we've been through several companies is that the first two shut down their businesses and the last I actually had to fire (a first for me, because even after several months, she never seemed to "learn" what it was that we wanted done and continuously mentioned that she wasn't being paid enough to do things so just stopped doing them - even though the price was set by her.) We moved on and have been EXTREMELY pleased, as have the many friends we have recommended this service to. I do think that a level of patience is necessary when hiring any new service professional, just in terms of letting them get to really understand what your exact priorities are. But this doesn't mean that I think you have to accept subpar service, and I can say unequivocally, that is not at all what I have EVER received from Kelly nor would I expect anyone else I've referred to her to receive either. I think there are those that will come home and find a missed spot on the floor (you know, those ones that disappear when the floor is wet from being freshly mopped but show back up later when it dries) and will then go off the rails about bad service but people aren't robots, and having been in the service sector before, I know that sometimes customers can be too demanding to even be worth it. This isn't the usual type of review I'd write where I just go on about how great Busy Ladies are - WHICH THEY ARE - but only because I came on to review them and happened to notice some negative feedback below and felt the need to offer my perspective on the matter, for whatever that's worth. In life, sometimes things happen beyond a professional's control and if they offer a solution but it doesn't work for you or you're too angry to accept it, it doesn't negate the fact that they DID offer a solution, and it makes me sad to think a woman trying to support herself and her family would suffer because of such a thing. I will go back to my normal review style and say that I think they do a GREAT JOB! I have a house that is a handful to clean for anyone and I'm ALWAYS left pleased and have been for 2+ YEARS NOW. I would hire them for my mom, I would recommend them to friends, and I have. I just hope people realize it is a business run by humans and humans are by nature, prone to error at times, even small errors. Luckily, I have not had to deal with any from Kelly and crew so I do sympathize with those that have however from what i see below, it seems like every time, she always tried to make it better or come up with a solution and just because that solution was declined, doesn't mean it wasn't there. If you want a clean house and you want it done by friendly, trustworthy, kind people who always arrive with a smile on their faces, and who know your children by name and say hello to each of them and take the time to let the little kids pretend to help clean or ask them a million questions without getting frustrated like some can do, then this is the kind of company you're looking for. Perfection, in any profession, is not something that can or should be expected so it pains me to think that someone who has been nothing but wonderful in my family home would be negatively reviewed for not being so. But while perfection may be a silly thing to expect, professionalism and the best job possible is not, and that is EXACTLY what you CAN and WILL get with Kelly and her crew. Keep up the great work, guys!!!

Summary: Do not recommend and will not use again. Unsatisfactory cleaning. Poor customer service…read more In a commoditized industry, such as cleaning services, where one can go anywhere, customer service is what separates one company from another and drives customer loyalty. Unfortunately, I will take my business elsewhere in the future. Background: Hired Busy Ladies to perform a move-in cleaning on a new home. Authorized up to 4 hours of cleaning and would approve addition time if required. Specifically requested that cleaning focus on the insides of cabinets and closets. After providing instructions, I left the property and returned two days later. Cleaning review: The home had been partially cleaned and there were several areas that received a cursory, and not thorough, cleaning. The cleaners missed several big items including an entire section of cabinets in the kitchen (16 to be exact), sections of shelves undusted, and completely missed the faucets in one tub. I spent an additional 2 hours cleaning to complete the job they didn't do. Customer service review: I worked with the owner, Kelly, in an effort to resolve an unsatisfactory service. Kelly offered a $60 discount on future service. I was expecting an offer to complete the work that was partially completed instead of an invitation to reuse a company that has already provided substandard service. Good: - Scheduling was over the phone and easy to coordinate. - 3 workers that I worked with were very pleasant. Bad: - Quality of cleaning - Customer service

All I can say is wow! They did an amazing job! However I would prefer to have a contract. I'm very…read morehappy my former apartment complex is going to have a Great cleaning company! Would recommend these ladies anytime

Extremely unprofessional and terrible communication. I had a cleaning appointment as a new client…read morefor a month and as the date approached, I had to do the confirming. The owner confirmed the time and then never asked for my address so I had to email and give my address but there was no response to that email. She also never asked for my phone number or provided hers which would've been helpful in the event they are running late (which is what happened). They showed up 1.5 hrs late for my clean with ZERO correspondence to let me know. Once they arrived the owner wasn't at all apologetic about showing up 1.5 hrs late, in fact she seemed very entitled and was very rude. I decided not to proceed with the cleaning.

I have a property in Lowell, hired Raquel's team to restore my house back to normal again…read more I say restore because it was a horror movie. My tenants were there for 10 years leaving not just a mountain of trash behind but it look like the house has never been cleaned before. I can't begin to tell you how much work that took for my house that once was beautiful, to start to go back to its roots again. Massive work done by Maria and Mariza. Wow wow and wow. You won't regret it. Thanks BRAVO! job well done Beyond my expectations

I love BRAVO CLEANING SERVICES. I have been a customer for many years and can't say enough about…read moretheir service. They are trustworthy, exceptional cleaning is done and whatever you want is done. They go into detail and do a superb job. I am a fussy person and they always fulfill my expectations. Thank you BRAVO CLEANING SERVICES.

Mr. Bill McGurl was very patient with me in looking around the house for renovation, he is on time…read moreand professional. I included a photo of us looking to work on the bathroom. I highly recommed him. I did ask him about the other Yelp review from 2015, he say he pulled the permit for another person and that other perosn refused to fix the issue.

disappointing experience. they built an addition for our house + redid the roof in the process. all…read morewent well excetp two months after the job was done, the new roof started to leak. they refused to fix the problem free of charge. basically they did not take responsibility for their work. other contractors confimed the problem was created by this contractor

This is the best cleaning service ever! So attentive, kind and thorough!! We love Miss Clean.read more

The owner "Gus" is probably one of the sweetest guys you'll ever meet. I use him to clean my homes…read moregutters. They always do an amazing job. I love that they take before and after pictures and videos to show the work that they've done. I'm not sure if other gutter cleaner companies do that, but you never know you can trust. I would highly recommend their services

This is probably the worst cleaning service we have experienced would give 0 stars if I could…read more Pros: scheduled appointment on short notice Cons: we had to wait 45 mins past the scheduled time The cleaning was terrible we requested move in service but all they did was vaccum the floor Refrigerator was not touched, when we asked they sprayed the cleaning solution but didnt wipe it down fully Oven was left dirty, when we showed the oven they simply blamed each other The closest was dirty Window blinds has dust which was not touched in 1 floor. When we complained to Antonio about the service he promised to send the cleaners back but never came. Our texts went unanswered. We waited for call or any kind of information but never happened. We lost 250$ for vacuuming the floor.

We have been using Shamrock for 7 years, but something has changed. Last month, we stoped…read morereceiving our twice-monthly routine cleaning services, so I texted to ask for an update. I received a response the next day and my house was immediately cleaned. Two weeks later, the same thing has happened, no cleaning, and no response. I was very happy with their services for many years until they stopped making regular visits. I now have to deal with finding a new cleaning service.