Store is like a magazine cover but lacks customers!…read moreUnfortunately I am sure brick and mortar stores have a limited need in the future and on line shopping will take over with a much safer way to shop at your own comforts of home. Hate say that normal shopping here will change that will be so foreign to all. I loved the sale prices and that's what will be missed. Staff will suffer with cuts and reorganized to keep this beloved store open. But days of tasting and cooking inside the store won't be back! Not hygienic anymore.

Very nice tools and accoutrements for fine dining, living and kitchen…read more Like Crate and Barrel, everything from A to Z. Pricey, but not out of reach. Went looking for a specific item; a lead free scotch decanter and of course, they had it. Priced very reasonably. Wide selection too. Derby Street Shops, so parking is a chance depending on season the season. Very helpful staff. JAN2020

Great place and appliances! I walked in for an orange apron left with several items…read more Williams-Sonoma smells like heaven when you walk in.

Williams-Sonoma is such a cute store to visit for kitchen goods & appliances!…read moreThey've got walls filled with unique and high quality seasonings & sauces. Currently, they have a bunch of Christmas/winter goodies & Xmas mugs! Highly recommend checking them out if you're looking for high quality kitchen essentials to add to your collection!

I had a very mixed experience with this company…read more Quincy, the sales representative, was excellent--professional, responsive, and clearly trying to help resolve an issue with my order. Unfortunately, the experience deteriorated when a team lead became involved. The lead was difficult to work with, inconsistent, and ultimately made the situation worse rather than better. Here's what happened: Quincy was initially told there was no way to expedite the order. Shortly after, the lead changed the message and said the order could be expedited if I canceled and repurchased, paying additional shipping. Quincy tried to make things right by offering a 10% rebate for the trouble (about $34), but the approval process dragged on and became unnecessarily argumentative. The lead asked me to prove the website showed delivery before Christmas, which was frustrating--especially because I called immediately after receiving the revised delivery confirmation. When I asked him to simply check the website himself, the conversation continued to escalate instead of getting resolved. The lead also contradicted the earlier statement by again saying expedited delivery was possible through canceling and paying shipping--directly conflicting with what Quincy had been told upfront. After roughly 45 minutes of back-and-forth, it became clear that the company valued policies and deflection over customer experience. During the call, I also noticed the company's online ratings were quite low (roughly 1.9-2.8 range), which aligned with what I was experiencing in real time. In the end, I canceled the order. Quincy did everything he could, but he was clearly constrained by unhelpful leadership. To make matters worse, the lead refused to provide his name or the name of an executive contact for a formal complaint. I cannot recommend purchasing from this company based on the customer service experience. A good product does not make up for poor customer support and inconsistent communication.

I love Williams Sonoma, this store has a great selection of stuff for the house or kitchen. They…read morealso have some nice gift items during the Holidays. I love shopping for their kitchen food items, gadgets and home furnishings. Williams-Sonoma is headquartered in San Francisco. The company has 625 brick and mortar stores and distributes to more than 60 countries, with brands including Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Rejuvenation. The company is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world. In 2019, Williams-Sonoma, Inc. was named as a Fortune 500 company for the first time in its history.

The service is very good, the staff is helpful and friendly. Very good collection of kitchen…read moregoodies and cookware. Convenient location in the mall.

I recently purchased, a set of sauté pans and ordered high end knives , here , Sales person…read moreJeremiah, helped me with my purchases and was very knowledgeable on the products, he was not pushy he just answered the questions and left it up to me .thank Jeremiah . Definitely will buy here again and to my surprise items I bought was not to high prices as they were on sale .

Best customer service!!! Assistant Manager was a pleasure to work with and very knowledgeable…read more Her suggestions were very helpful.

Second time I have been in and no one said hello or acknowledged me at all. Was looking for some…read moreKey Lime juice and looked around and left. There were employees there (three in fact) and no one asked if they could help me. Last time I go there.

Ordered a Christmas Gift from the website on 11/24. On 12/13, received an email saying my order…read morehad been cancelled as the item was no longer in stock. I understand that things happen, but waiting 3 weeks to inform me seems a bit much, especially at this time of year

Great customer service ! I needed help with a bridal registry order and Zach was terrific at…read morefinding the items in the store and getting them boxed and wrapped. Beautiful store and great staff.

A store that is well designed, beautiful, and worth checking out! It definitely became a new…read morefavorite store for my wife, she would have loved an unlimited budget shopping spree. I do agree that they had many items I would love to have. Especially one of those nicer coffee machines. Which it did advertise a worker could make you a sample from any of the machines. Didn't do this but a cool touch. You can find any and all kitchen supplies here and it all seems high quality. A good amount of seasonal decor and items too means they should have a variety of stock depending on when you visit. Didn't have a lot of interaction with staff but nothing negative to say about them.

Such a beautiful store. Everything is fully stocked, the displays are gorgeous, the lighting and…read moreflooring are great, and the staff are smiley and welcoming. Makes a difference! I just popped in here while I was strolling around Tuscan Village and got a mood boost seeing all the Halloween stuff out. Hello fall!

I don't shop here often and I find it less appealing at times. Today I got a ride to accompany…read moresomeone who needed to go so I had no choice But I did manage to have lunch there for the both of us which was very nice! The meatballs is usually their signature dish and we both enjoyed it! They seemed to have updated the restaurant with new tables and chairs and made it much larger space, more comfortable and brighter! That was a plus! The other party did their shopping and I followed , it was well stocked and organized as always then I usually hit AS IS as a last resort and found Pillar Candles marked down to .20 cents ........ You heard me right!!!!! I picked up 30 Tall Pillar candles for $6.00 What a bargain. At first I picked up a pack of 4 small pillar for $4.00 BUT THESE AT AS IS WERE DOUBLE SIZE FOR .20 cents each! So, today's savings was worth the trip! I came home and stacked then in a closet and will enjoy my candle savings !!! Thanks IKEA I might just come back after August Rush for parents buying for school supplies!

No matter how tempting the prices are, do not under any circumstances buy a kitchen and…read moreinstallation from ikea. What they don't explain to you during purchase is that the installers are not vetted contractors who don't understand plans, don't allow you to take photos of their poor work quality during installation, will hide cracks in cabinets they cause, and then will ask for hundreds of dollars as a tip and to remove boxes. Customer service is lacking from ikea. I have been dealing with a kitchen that is only 50% usable due to installation for 6 months and ikea stopped responding 4 months ago. A case has been filed with the MA AG office due to this. If you have a similar experience, you can join that case file.

As always, I had a lovely visit to the Wrentham Le Creuset outlet store today. Le Creuset is always…read morea treat but this location really raises the bar. The store has great displays but this store goes a step beyond by always being super clean and well organized. The employees are always helpful, experienced, and personable. I go to all the outlet stores but this is my absolute favorite!

I had to leave a Review about the unexpected EXCEPTIONAL service I received from Le Creuset in…read moreWrenthem. Lisa Worked with me, was kind and patient she even spent time making sure I was getting the best possible pots for my needs. She even helped me arrange shipping that would best accommodate me being home when they arrived. My pots arrived yesterday and as you can see (on my Makeshift rack for now), they are stunning! It was like Christmas! I make a lot of soups and stews and am really glad I got the 7 quart. I thought it would be too big and heavy and it's not at all. I cannot wait to add more pieces to my collection and will certainly be shopping here. I hope to one day visit in person. I never expected such personal helpful service from an outlet! Thank you so much Lisa FOR ALL YOUR HELP. Greatly appreciated! I highly recommend you stop by this Le Creuset in Wrenthem Ma. And take a look at their vast selection.

Great home and kitchen store. I've made several purchases there and great customer serviceread more

This is a cute shop in Beacon hill area that has home goods, kitchen supplies and gifts. I could…read morespend hours in here. I pop into this store when I am in the area sometimes. It is a small boutique shop.