No matter how tempting the prices are, do not under any circumstances buy a kitchen and installation from ikea. What they don't explain to you during purchase is that the installers are not vetted contractors who don't understand plans, don't allow you to take photos of their poor work quality during installation, will hide cracks in cabinets they cause, and then will ask for hundreds of dollars as a tip and to remove boxes. Customer service is lacking from ikea. I have been dealing with a kitchen that is only 50% usable due to installation for 6 months and ikea stopped responding 4 months ago. A case has been filed with the MA AG office due to this. If you have a similar experience, you can join that case file. read more

I don't shop here often and I find it less appealing at times. Today I got a ride to accompany someone who needed to go so I had no choice But I did manage to have lunch there for the both of us which was very nice! The meatballs is usually their signature dish and we both enjoyed it! They seemed to have updated the restaurant with new tables and chairs and made it much larger space, more comfortable and brighter! That was a plus! The other party did their shopping and I followed , it was well stocked and organized as always then I usually hit AS IS as a last resort and found Pillar Candles marked down to .20 cents ........ You heard me right!!!!! I picked up 30 Tall Pillar candles for $6.00 What a bargain. At first I picked up a pack of 4 small pillar for $4.00 BUT THESE AT AS IS WERE DOUBLE SIZE FOR .20 cents each! So, today's savings was worth the trip! I came home and stacked then in a closet and will enjoy my candle savings !!! Thanks IKEA I might just come back after August Rush for parents buying for school supplies! read more

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IKEA in Stoughton is the full format version of the store and it operates at a scale that rewards planning before you arrive. We walked into a showroom floor that is extensive, with fully arranged room displays that give you a sense of how pieces work together in an actual living space rather than just on a shelf. That format is one of the more genuinely useful retail experiences for anyone furnishing a home or apartment from scratch. The pricing across furniture, decor, and home goods remains the core value proposition and it holds up. For what you get in terms of design and function, the price points on most categories are difficult to match elsewhere, which is why the store continues to draw the traffic it does despite the time commitment a full visit requires. The warehouse section at the end of the showroom walk is where you collect flat pack versions of the display pieces, and navigating between the two requires knowing your item numbers before you reach the warehouse floor. The click and collect option is the practical alternative to a full in store visit and works well. Ordering online, parking in the designated spots, and having the order loaded into your car helps a great deal. For anyone who already knows what they want, it is a significantly better use of time than walking the full floor. For a large scale furniture shopping trip that delivers value and requires strategic planning, IKEA in Stoughton remains a destination worth the effort. read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

Huge store, it's like a maze but every room has something to offer. Basically you walk through this huge "house" with rooms on display with everything (I think) purchasable. You can use the app to scan items and add them to a cart, use a pencil and paper they provide, or take pictures like me. Since everything larger is DIY you have to note the location in their warehouse so you can go pick it up after your walk through. I think they also do pick up orders as well. There's also the famous cafe with the Swedish meatballs!! Quality isn't terrible and it's within price budget. They pretty much have anything you could need for a home or apartment. read more

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This place was so much fun. I notice that even teen come to hang out~ show rooms show everything they provide in a functional way. The shopping section is just a whole bunch of trinkets and household items that is useful! Not too expensive either. I came with no plan and came out wit actually useful items that solved random struggles around my household~ honestly hard to explain how interesting some of the household items can look or appear, but they have a use~ Staff was present putting items back, stocking, and very visible with their "hello" in German (I assume) shirts. Come with or without a plan and enjoy read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

Not enough registers open. At self checkout and a person needed help the ignored them. I said they need help she also ignored me. The person had to walk over and say can't you see I need help. Person had no cares. We found items we came to look at broke which made it difficult to test. Prices have seemed to have goin up considerably as well. read more

Sad to downgrade IKEA as I've enjoyed going here since they opened the store way back in the day. One of the highlights of every visit has always been the soft serve ice cream, but I was exceedingly disappointed to find that they had closed the ice cream station when we visited this Saturday! When we inquired, we were told it was due to staffing problems- they had the ice cream, just no one to serve it! The self checkout is very awkwardly set up with no place to rest your shopping bag and also bag items into reusable bags. Additionally, when we had an issue with the self checkout the attendant was surly and seemed annoyed at us for making her do her job. We were annoyed at having to check ourselves out because the lines for cashiers were so long. Also, the lamps we wanted were out of stock. Recommend going late in the evenings on weekdays as it's often a lot less crowded. read more

Love IKEA as always! Clean store, with great cafeteria area -- yummy food (I like the plant-based meatballs). During the month of December they also had a kids dine free option with an adult entree. The staff here is also very friendly (helpful in showing different sofa fabrics). I just wish the Daim cake comes back! read more

It was nice, clean, but extremely overwhelming for a first time shopper. More signs are needed, took 3 employees before I found one that spoke English and was able to direct me to where I came in. Parking garage is convenient though. What I saw was nice but not what I was expecting and way too hot. Turn in the AC, may try it again some day. Not on a weekend read more

I absolutely love IKEA! I could easily spend hours exploring their display rooms, which offer endless inspiration for my own home decor. The variety of items is impressive, and their prices are reasonable. However, it's important to remember that the quality isn't always top-notch, you get what you pay for. If you're temporarily in Boston, this is the furniture store for you. Their instruction manuals usually only have pictures with no words and sometimes I have to google or youtube an assembly video on the product. The store has everything from kitchenware, to stuff for the bedroom, bathroom, storage area, garage area, and much more. The store has a huge parking garage, which makes finding a spot easy, and there are two floors filled with products. A handy map helps guide you through the store, but the layout can still feel like a maze at times, making it difficult to track down specific items. Thankfully, the employees are always friendly and eager to assist, often leading me to where I need to go. IKEA also has a small shop on the first floor that sells Swedish goods (including their famous meatballs) and a restaurant on the second floor with a nice selection of meals. Overall, come here for cheap moderately reliable furniture, their meatballs, or for home decor inspiration! read more

I used to be a fan. Now I am less than ambivalent. First issue: While there are staff available on the showroom floor, the number of people there to help, they are few and far between. When it comes to food service, you guys are wackos. Not nearly enough people. The lines are ridiculous. This goes for the main restaurant and the cafe area. I gave up waiting in the restaurant as both line were full like a Disney attraction but with nothing to entertain during the wait. One person on the cafe who was struggling to keep up with cooking food as well as serving. Clearly IKEA leadership are addressing the cost of sales and margin here. Now let's address food quality. Again like the furniture products. It used to be a mantra of reasonable price and good quality. Not now. How is it you can make a simple hotdog as low a quality as you do. Is the mystery meat contained within now supplemented with sawdust from the furniture manufacturers wood mill? And the taste, truly disgusting. It was so bad, I wanted to complain, but with no staff on hand, that would have been a challenge too. Also it was a holiday weekend. While the good people of Massachusetts had decided to make the Stoughton store a family outing destination to feed their kids cheaply with poor quality food and release their energy on the sprawling jungle gymn that was the showroom, for me it was a hellscape of unruly snot smeared young humans who's parents just wanted a break from responsibility. Then there was the check out experience. It was just the same as MASSDOT who in there wisdom schedule roadwork during peak travel times. Why with the influx of patrons would you only have five cashier lanes open? Why? My wife asked before the journey to the store; "You used to like going ". That was before when an IKEA store ran like an affordable Swiss watch! read more

These people have the worse customer service. Woman screwed up the order and left out pieces I needed. Called and explained that I had scheduled installers waiting and paying them. Refused to overnight them. Will never do business with them again. read more

Food Review - Swedish meatballs with fries and peas. It's always so good for $10, but wish the food was hotter. Lukewarm. Ikea is always so much fun to go to. It feels like a new place every step you go. Great place for inspiration on decorating. I own so many ikea products, but my room does not look like their model rooms. Currently they have a back-to-school sale 15% off til Labor Day if anyone need school/dorm stuff. read more

IKEA - Swedish meatballs with fries and peas - Home Decor Near Me - Stoughton, Massachusetts

I placed an almost $1000 furniture order and paid $59 for rush shipping for the items to get to my new (completely unfurnished) apartment on 6/2. They partner with Rxo, an in-home delivery company, to ship, and both Rxo and Ikea's communication about this order have been ridiculously unprofessional and poor on so many levels. Up until the morning of the shipment, the delivery tracker stated that I would be receiving the package between 10AM and 2PM, but it suddenly said to call customer service. After an hour on the line with both Rxo and Ikea customer service, I was issued a refund for the rush shipping, but the delivery got pushed back to the end of the week, 6/6. Rxo seemed to think that Ikea never set out the package at their warehouse for pickup, and Ikea claims that the package has been ready for pickup since 5/31. I don't know who is correct, but either way, they need to communicate with each other and deliver the package in a timely manner. By the time 6/6 rolled around, the delivery tracker once again said that the package would arrive between 10AM and 2PM, but when I refreshed it once again, it had me call customer service again. At this point, I have been put on hold for an hour and just heard back from the representative that my order was never even ROUTED in the first place despite supposedly being slated to get here FOUR days ago. I am now having to cancel my order because they claim that they are going to reschedule it to 6/10, but I have zero faith in their ability to communicate with me properly without having to reschedule it a third time, so I am going to have to find a way to go to the store that is forty minutes away to get this furniture for my unfurnished apartment. read more

I bouth all fortuniture to my house at Ikea, they have great price, and service. the quality for the fortuniture are amazim. The website have a easy function to selection the great and beautiful forniture. Thank you Ikea! read more

Good store, exceptionally great staff. Special thanks to Evette and especially Avianna. Looking for the most direct route to the checkout area, Avianna personally walked me to the checkout lane and helped me get on my way. Employees at most retail outlets often won't go out of their way to help a customer in need. Not here. Thanks New England IKEA! read more

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Often a madhouse but I find the prettiest things. And, I love the Swedish meatballs for lunch. Word to wise: don't come here during college move in weekend. read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

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There is no other store that offers this large selection of modern, easy to assemble high quality furniture.

I finally visited for the first time, and I will NEVER go back. If you prefer traditional style, materials, and service, this store is NOT for you. Other than a few upper level cabinets I looked at, almost everything is very generic, sterile, and cold. There are almost NO employees around, either. Self serve, my foot... The building is also NOT recommended if you are claustrophobic OR agoraphobic. First you have to park UNDER the building, then walk a distance to get indoors. The layout is totally impossible to understand, even when you look at the oversimplified maps posted here and there. I guess you're supposed to look at the lit arrows on the floor, which sometimes worked. I wasn't the only person who was walking around in circles... There is one way in, one way out, so there are no non-emergency exits, no windows. I could find only a one-stall bathroom with a line (unless you somehow find your way to the restaurant area [which was very confusing just to look at]), and I felt like I was in a firetrap with no escape. When the floor started to shake, THAT was the last straw. NO building should have floors that shake! Especially so far from any moving forklifts, etc! Obviously, people around the world like IKEA, or they wouldn't still be in business. But I do NOT like the look or quality of most of their products, their self-serve and "green" business plan, the sterile feeling of the store, etc. I don't think I would get along well in Sweden... read more

On 10/28/25, around 6:30 ish pm, went to pick up an item I ordered and decided to stop by the cafeteria. I ordered food and waited in line to pay cashier. After I paid this Asian guy for my food, I asked him where I would be able to get some water. He responded by yelling, " You can't see where the water is?!" I told him if I knew where the water was, I wouldn't have asked him. This guy was VERY rude and unprofessional and has no business working in the customer service sector. read more

This review update is in regards to current changes made for reopening in a world of Cov-2. A few highlights: Even though the CDC does not require masks for those who have been vaccinated, Ikea still requires all customers to wear their masks. Patrons are asked to continue to keep 6 feet apart when possible. Dining is open. There is a 'roped' line to enter the cafeteria where a host will give you a sanitized cart w/the number of trays you need and instructions on sitting and ordering, which are basically the same as they were. There was only apple juice and water available for beverages during our visit. The soda, coffee and tea area was closed off. Salads and desserts are still self serve and meals are plated by staff. There are some chips, cookies and chocolates on the way to the cashier. Both the food service staff and cashier are protected by plexiglass. Staff were wiping down all tables and chairs between guests. Lots of signs in restrooms asking patrons not to 'linger' in the area, to keep distanced and there was only one sink available to keep patrons properly distanced (this seems excessive as they have about 8 sinks in the main restroom) and the hand dryers are disabled. Two paper towel dispensers are available. The store was not busy during our visit, and they have rearranged some of the displays making the labyrinth follow a slightly different path. Most of the expected items were available although we walked out with nothing on our list making me think perhaps I should have check availability online before making our trip. With so few patrons in store it was easy to keep socially distanced although many folks didn't mind passing 'close by' in the aisles. There was a good amount of staff available throughout the store, although not in every department as previously so you may have to walk to another department to order if you are not picking up your item(s) in the warehouse area. it's good to get back in store (MA did not welcome RI's for a long time) we got a good stretch of the legs walking around the store, the new displays are interesting and inspiring and we got some Swedish meatballs, so that's a win. read more

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Terrible experience at IKEA. We have spent a lot of money here on furniture, we bought a couch and bought the wrong color cover. We've waited about 3 months for the color we wanted to be in stock, we messaged with chat online, set up alerts, everything. Finally we get the heads up it's back and we place a pickup order (it was too small for delivery). I drive an hour out to pick it up during my pickup window, wait 20 minutes for them to go back and get it, and they come back to tell me it's out of stock and the best they can do is store credit. I asked if there was anyway for me to get the product I paid for and the answer was no. What a terrible way to do business. I guess you really can't place online order with them because it doesn't guarantee you get what you pay for and spend time to go get. read more

Definition of IKEA: giant store formerly known as being a fun place to go and you would expect decent service. I could just leave it at that, and a lot of you would say "yeah, WTH has happened to IKEA?" but I will elaborate a bit more: after three (yes, 3!) trips to IKEA in a 7-day span - and one REALLY frustrating experience trying to get a human on the phone at their 800 number, but there are no humans there - I decided to have the three things I wanted delivered. I just couldn't deal with a 4th trip there, there has been enough drama in 2020 without schlepping to IKEA once more. Order was scheduled to be delivered on a Monday. I received text messages all weekend long, as well as a few emails. I even received an email on Monday saying it was on the way, but at 9pm there was no delivery. Yes, my delivery timeframe was 9am-9pm!!! It was then "rescheduled" to two days later without even asking me, which is pretty nervy, but they probably figured if they called and said "can you wait around for another 12 hour period?" I would have given them an earful. Fortunately that delivery actually happened, but I had added in a few holiday ornaments and 1/3 of them were missing from the order. I quickly called IKEA to report this, but you know how that call worked out. I emailed them instead, never received a reply. I know, more not-shocking information. Today I decided that I wanted all of this stuff OUT of my apartment, so I headed to the store to return the ornaments that had arrived, but were useless without the missing ones. They opened at 10, I arrived at 11 and was immediately pissed at myself for not getting there at 9am and just waiting. Hell, I should have camped out just to get in line! I waited in line for 42 minutes to return a small bag of stuff for $21, and it was obvious to all of us waiting that TWO people working at the returns area just wasn't enough. Really, two people, and the line is snaked around so far that it was blocking access to the elevators. Instead of the usual New Year's resolutions to exercise more, eat less junk, etc I am making this one "avoid IKEA". It's been a rough year, I don't need more aggravation and neither do you. read more

IKEA - Another long line at IKEA, two employees working and close to 40 people in line - Home Decor Near Me - Stoughton, Massachusetts

Arrived at 6pm on a Friday with family excited about dinner. Restaurant was closed due to staffing issues. Asked the staff when the restaurant would open the following day and got conflicting answers. This is not the first time the restaurant has been closed even though their website and/or signage says it should be open. It's a shame it's run like a hole in the wall restaurant, not a large global company. Been frequenting ikea locations around the world for 43 years. Very disappointed in the Stoughton Massachusetts location. read more

Great place to get furniture and household items! I also got some food from the quick service area after the cashiers and unfortunately they forgot about my order so it took a while for my food to come out :( read more

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This Ikea is way better than the other closest one in New Haven which has really seen a decline... the restaurant there is especially dreadful. However, this one in Stoughton is not as great as it used to be either, and I hope the company can refresh some things. The product line overall is in need of a overhaul.. the furniture and mattresses have never been that comfortable or good quality. Also, Not a fan of the ground floor cafe set up where you have to kiosk app your order .. hate touching those screens that fifty thousand others have smeared with their filthy hands. read more

Waited in line for 30 minutes for appallingly bad food. Eating the pulled pork sandwich felt like I was eating brains. The only saving grace was the chocolate cake, which was actually decently good. All other food was bland, unappealing, and not worth the wait. read more

My first time in Ikea..... I did not like it at all. Bad customer service, I had to ask multiple people the direction to items I was looking for. No one actually takes you to the location, they just tell you to follow the floor arrow that leads you to nowhere. The store was hard to navigate. It was very crowded and messy. Just not a good experience. I was so excited to come here and get renovation ideas and I was underwhelmed and disappointed. I gave it 2 stars cause at least I found what I was looking for. And I like the prices of some items... However, Not sure if I'll be back. I prefer that great 1:1 customer service you get at Bobs Furniture or Jordan's. read more

There are some places where I should not be left unsupervised and Ikea is one of them. I've been a fan of the brand for over 20 years and I always find plenty of items to put in my cart. I love wandering through the showcase rooms to get inspired ideas for ways to set up and decorate our spaces at home. I suggest going early since it does get pretty crowded as the day progresses. Plenty of parking and very easy to get to off the highway. Stop in the cafe before or after for a snack and be sure to check out the outlet before getting to the check out. I've found some great deals there. Will this furniture last for generations? No, but it looks great and as long as you don't move it too much after assembly, it will last. read more

Always an adventure and a treasure hunt amidst a lot of cheap stuff. HUGE, you will get your steps in. Unfortunately everything we touched was made in China, so I have to question the quality of everything. Some China-made products are well made. Not in Ikea. On a tight budget? Ikea will get you by until you can replace the disposable products you will buy. The mock up rooms, however, are REALLY COOL and helpful in designing a space, particularly for mini people like me! read more

Large facility with many inspiring visual. Love their simplicity to organization for everyday objects. Prior to your visit to IKEA, always measure your room space and car space. You might purchase objects that are either way too big or way too small. Side note, this location is always packed and parking can be difficult to find. Plan for a leisure day. read more

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I went with my friend to get her some furniture but then we decided to try the Swedish meatballs at the ikea restaurant and I liked the food. read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

If you want to contact Ikea customer service, be prepared to lose a piece of your soul and mind. I just went there today to purchase a mattress and some other fixtures. I was able to get most items from the shelves with no problem. And they do indeed have some delicious Swedish meatballs. But there comes the komplement kompl shif which is just a piece of wood board. When I went to the aisle to get it, the ikea employee stopped me and told me that I need to go to a help desk to get this item, so I did. I went to the help desk, and they print out a sheet for me to pay at the cashier. So I paid. After I paid, they provided no further information and the item is just "reserves" with no way of picking it up. Keep in mind it's just some wood board that cost $10 a piece, not some thousand dollars sofa. I went through all these steps, I paid for the item, but I was still unable to get the items. What's even better is when I called ikea customer service, and they place you on hold for the duration of a tennis match. I'm not even exaggerating, you could honestly go finish a full golf course, watch a movie, have dinner, take a shower, make love to your partner, and you would still be waiting for someone to pickup the phone. What makes this already painful experience even worse, is that while you are on hold, ikea would continuous tell you how much they've done to save the earth, how all your problem can be solved on their website, and how their customer service representative are "trying their best" to get to me. All company should provide the option for customers to wait in silent, forcing this loud repetitive music with this robotic machine voice lines is honestly inhumane. To top it off, when I finally get to a representative, she could not help me with my issue whatsoever, instead, she lied to me, claimed the reason why I didn't get my items is because they didn't have stock. I checked the stock online, and there are 85 available. If I'm not mistaken, ikea employees should have the same stock information as all customers, so she just blatantly lied to get me off her line. When I confronted her about this, she just puts me on another "20 minutes" hold and eventually transfer me into "another department" that doesn't exist in which I finally gave up after waiting for 2 hours and 40 minutes. So in brief, she couldn't solve the issue, so she put me hanging in the perpetual jail of "20 minutes wait." I genuinely regret going through hours of waiting, all these trouble and suffering for $20 worth of wood. I can always earn another $20, but I will never be the same with all these pain and suffering, and a broken soul. read more

IKEA - Receipt for something that I will never receive - Home Decor Near Me - Stoughton, Massachusetts

I am only here to write this review because all attempts to reach their customer service departments have failed. Either by phone or chat, I get the same response "We are sorry for the difficulties, and will pass your complaint on the correct department"......How can you pass on a complaint until you know WHERE and WHEN the issue occurred??????????? This morning an unmarked van pulled into our apartment complex parking lot. Two men got out and stated to carry various boxes into our building. I mad the assumption that they were going to deliver them to a specific apartment. Instead, they just left them in the entry way!!!!!!!! My father (who is 90) could not have gotten in our out if his life had depended upon it! I had to move the boxes so we could get and out. SHAME ON IKEA!!!!!!!!!!! It is bad enough your have a customer service department that is completely inept, but to hire delivery people like this is appalling! read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

The Swedish meatballs are definitely better than the plant balls. We were pleasantly surprised by the apple crumble too. Affordable food and we didn't have to wait too long even on a Friday night. The mashed potatoes were also really delicious. read more

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You get what you pay for, and this is not high quality furniture that you will have for your lifetime, but if you are looking to furnish a home, or a dorm room, on a tight budget, then you really can't go wrong with IKEA. read more

WARNING: Do not order from IKEA. Ordered delivery of new couches and paid extra for removal service of the old couches. Delivery driver arrives and says he only does the delivery and another truck will be along later to do the pickup. The 2nd truck didn't show up. I called customer service, and they promised to address the issue within 24 hours. It's now been over 3 weeks. I've called 4 more times. Each time, I'm given a new excuse that contradicts the previous one. At one point, I got a new pick-up date, and they no-showed again. Now, I'm trying to get a refund, but customer service say they can only "pass the request along" and won't say when/if I'll receive it. read more

I shop here because it's cheap, relatively speaking for what you get. But customer service is awful. I bought over $1500 worth of closet storage to be delivered and confirmed multiple times in store that they would be able to deliver to the 4th floor in stairs only building. If I were to it custom installed, it would be 6k or more. On delivery day, the delivery window changed from 11 - 3 to 1-5 and they showed up at 5 pm. And they said they don't do more than 2 flights of stairs. IKEA customer service said they would send a 3 person moving truck and I would receive a call from the moving company. Two days later, I simply received a text message about a delivery window for the next day. I arranged for family to come and be present. The delivery driver shows up with only himself! LOL I requested a call from the IKEA Stoughton Store Manager and I have not heard anything back. What a waste of time. I think I'll hire my own movers to go get and delivery the stuff since that's still a lot cheaper than custom closets. It's too bad because I really want to like IKEA, but customer service is the worst. read more

If you're looking for affordable yet good quality furniture, IKEA is the place to go. The Stoughton, MA location has lots of parking spots available. Without a car, it may be hard to get there. Not only are they known for their furniture, but also IKEA restaurant. Their signature meatballs are amazing. At IKEA, you can find plants, household items, lights, tables, chairs etc. additionally, their items are set up in a way where it shows you how they are normally displayed in a house. Large items are mostly found on the first floor right before check out. Often times the lines to checkout may be long, and sometimes they'll only open 2 lanes. Outside the checkout area there are hot dogs, ice cream and other food items for cheap (similar to Costco). Overall rating: 10/10 read more

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It's hard for me to catch the food court but when I do, it is joyous. Average cafeteria food but so pleased to have vegetarian/vegan options. I really liked the plant balls :) read more

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