Thank you Richard for your honest assessment of our rings. We appreciate your experienced…read moreinformation and feel that you provide excellent service. Whenever we need assistance with jewelry in the future, we will return for your help. Best, Michael and David

Richard is an amazing jeweler, he is a man who truly loves what he does and unlike most sales…read morepeople who work behind a counter, Rich is the actual artist who makes the pieces / he designed my engagement ring and it was just what perfect / we sat down and looks at the library of designs and came up with a solid design quickly Would recommend to anyone Price was very reasonable considering it was hand made and not a cookie cutter design from the big chains who we won't mention Five star /

I can't say enough about the wonderful service and friendly staff at Lake Street Diamond!…read moreI had been wanting to upgrade my ring for a while, but did not know where to begin. Shivali and Sam made the design process a breeze. My original ring was a very detailed design that I wanted to match. They truly met the challenge of incorporating the new stone and creating a one of a kind piece. Shivali's design was a true work of art, that went beyond what I could have imagined. The level of detail and craftsmanship in the design they created left me speechless! The pricing at Lake Street for the stone I chose and the design work was far better than I found at any other competitor in the area. Highly recommend!

Nicki was quick to reply and the timeline was great! I'd use them if I'm in the area again.read more

I can't thank the jewelers enough! Very highly recommend. When my wedding ring was stuck on the…read morewrong finger they were able to quickly remove it without cutting it off after I had tried for several hours. They even cleaned/polished and provided me with a new silicone sizing coil. The Seattle location is absolutely beautiful - you can actually see the jewelers working on pieces in the back. Be prepared to spend at least an hour looking at everything! Thank you, thank you, THANK YOU!!!

We worked with Sasha to have a custom engagement ring made for my daughter-in-law using diamonds…read moreand sapphires from my mom's earrings. Sasha was wonderful to work to with and kept us up to date throughout the entire process. The ring turned out beautifully and will be a treasured family heirloom for years to come. Thank you

I brought my daughter and niece in for permanent jewelry (with an appointment), but I've been to…read moretheir Bothell location a couple of time prior (before they shut down). It was such a fun experience getting the jewelry on. She had cute options and since we couldn't decide we got multiples and half and half bracelets. My daughter got an anklet which was adorable. I wish I'd gotten one but it was still cold out and I wasn't in shorts to show it off yet LOL. I also got soap and a soap bag. I've got their candles before and they smell really good. She has cute clothes and other handmade jewelry and she now has beautiful hats that she burns designs on and I've been wanting one for a while now. Definitely visit her, she's at a lot of markets now. Follow on IG for updates and whereabouts!

Unfortunately I would not recommend this business to anyone for the simple fact of lack of…read morecommunication for a custom made tee shirt. I supplied the shirt and it was agreed upon what I wanted on the shirt. A simple logo along with a leaf. I constantly would check in for updates as weeks went by to only get the run around through text messages. "I'll have it done by this weekend". Two weeks later "I've been held up, I'll have it sent it tomorrow. What's your address?" Asked for tracking info then after paying via venmo because the "Shopify was having issues". Never received tracking info and I asked for yet another update. I was then refunded via venmo but still never supplied with the tracking information or a update on my tee shirt. This went on for a total of 4 months!!!!! Supposedly the custom words got messed up, the owner tried to "replace the shirt" but that didn't work. Then it became not worth it to fix her mistake because she "gave me a discount". I never asked for a discount. Mind you, I heard this from another source not even from the owner herself. She didn't have the decency to reach out to tell me the truth on what happened, she was scared and it was easier for her to stop talking to me and block my phone number.

I took my engagement ring and two wedding bands in to be sized and soldered together. The customer…read moreservice was excellent and the rings turned out perfect. The price was very fair, especially for the level of craftsmanship. The turn around time was less than two weeks. I definitely recommend this small locally owned business for any of your jewelry needs. I will be back to browse through their nice selection of jewelry too.

Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.

I've purchased a couple of Akubra hats from David Morgan, and I'm very impressed. I experienced a…read moremanufacturing issue with one of the hats, and the staff at David Morgan were absolutely top notch. Very helpful, courteous and competent. I will certainly continue to do business with them.

I received a David Morgan panama hat for a birthday gift in November 2020. I read all of the care…read moreinstructions and handled the hat carefully. I love the hat. But soon after the hat started cracking at the peak. We took pictures and sent them to the store. My wife called them and they said "sorry" and basically said they would not stand behind the hat as the cracking is a sign of one grabbing it by the peak. 1. I never ever held the hat by the peak. Really! Always holding it by the brim as instructed. 2. Since when would this defect appear in a mere few weeks of owning the hat? 3. Why would they not warranty the hat? If I bought a hat from Amazon, I could return then item no questions asked. I do not recommend their products. If you buy or receive a defective product, they will not stand behind it. Find a shop that guarantees their products.

They were 5 stars all the times I had repairs done there. They have retired and sold business to…read moreSabrina. Moved location to 610 Main Street.

I made an appointment for some jewelry to be appraised. Sabrina was…read morefun, professional, honest and really knew her stuff!!! It was nice to go to a local jeweler. I highly recommend to anyone!!!

I got a bracelet to with my late dogs name engraved on it and it was a bit too big. The jeweler I…read moreordered it from was a big chain and wouldn't do alterations, so I took it here to see if they could shorten it. The chain is really delicate, so they did charge me $45 so that they could put another layer of gold over it to make it a bit more sturdy. I liked that they were proactive about that and let me know! They put great deal of care into measuring my wrist and making things just right. The bracelet was ready to pickup within a week and looks even better than how I left it! It fits perfectly and I am so grateful. They also have a VERY sweet dog who roams around the shop. I had a great time with the pup while they pulled up my order and info in the back.

Great selection of beautiful pieces. Always friendly and helpful owners who know what they are…read moredoing. The go-to place for repairs and replacements.

While the selection was amazing, the pricing was high. If I had several hundred dollars to spend I…read morewould have bought a couple things because they were beautiful, however I could get more and just as nice pieces as elsewhere. I also wasn't impressed with the service. We weren't acknowledged once by even one of the three people behind the counter. For a more enlightened and personal experience, I will go elsewhere.

The staff here are friendly and very knowledgeable about all the crystals and stones in their…read morestore. The staff are always willing to answer questions. In addition to the crystals and stones, they have a variety of jewelry and carvings as well.