We were referred to Pacific American Lumber (PAL) by our GC to pick out a laminate finish for something he was going to fabricate for us. He told us that they have a vast selection and we should be able to find what we want. If we couldn't find it, he said they could order it but it could take weeks to arrive so he nudged us to go ASAP. We went as soon as our schedule allowed for it and surprisingly PAL was very easy to find. They have a private lot with ample parking. The staff here is very friendly and we were greeted almost immediately. Everyone was quite nice and assisted us from selecting the design we were looking for to rolling up the 4 x 8 sheet to put into our vehicle. The whole process was seamless. We found one finish that we were looking for but unfortunately the other finish we wanted was not available. If they had it, we would have purchased that from them too. Very reasonable pricing and we highly recommend them when looking for building supplies, kitchen, bathroom and flooring. read more

We came across this business through friends and we are so thankful. Pacific American Lumber on Mokauea Street carries products for home repair and remodeling. We called and made an appointment with Shelby Frank and told her that we were looking for a solid surface for our shower and countertops. At our appointment, Shelby was very helpful with providing information about the Staron solid surface line colors and patterns. She provided samples and even showed us whole sheets so that we could see the entire patterns that you can't see on a small sample. This helped us tremendously in deciding which colors to choose. We appreciate Shelby's help with her can-do attitude and professionalism. Thank you Shelby and Pacific American Lumber. read more

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They can order from the Mainland and have premium floor products like E-Grip III flooring adhesive delivered very quickly. DJ is amazing salesman, knows everyone on the island and can help you find the product you are looking for. This is the place where professional floor installers shop! They will also help individuals doing flooring projects. They stand by their product. My adhesive was accidentally damaged in transit by the freight company. DJ called every store in town looking for a replacement that was in stock, and then quickly had the replacement reshipped when no one stocked it. AMAZING service. Their wood selection is top quality! They can deliver Sheoga Hardwood Flooring from Ohio, which is solid flooring that clicks together. Also check out their selection of countertops and granite. SUPER flooring store read more

It was a pleasure working with Shelby at Pacific American Lumber. I was searching for some solid surface countertop material for my home renovation and stumbled across them. Prices were extremely reasonable, delivery was free, and customer service was top notch. Shelby kept me up to date on when my product would arrive on island, when it would be at their warehouse, and when it could be delivered. When the day came the delivery guy was super helpful in giving us a hand to unload the slabs. I highly recommend these guys for all your solid surface countertop needs. read more

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Be warned! We purchased around $10,000 worth of flooring from these guys. Within a month of installation it began to separate. To be fair, the company did try to work with the manufacturer to get this straightened out, but once the manufacturer said they were not going to help, Pacific American Lumber bowed out. They even stopped replying to our emails. So, we're stuck with a floor that is worse than the one we replaced. This was a purchase we saved for several years to make. There was no warning prior to our purchase that this flooring would not work in our home. So, those of you that live in a home were you don't run the AC 24x7, be warned and watch out, Pacific American Lumber does not stand by their products, and you could be out big bucks, like us! read more

Pacific American Lumber - There are gaps like this throughout the flooring. - Building Supplies Near Me - Honolulu, Hawaii

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This place has a huge inventory of wood....I searched all over town for wood flooring to "patch" a section of my kitchen floor. One of the places suggested I try PAL. Fortunately I got to talk with Brian who is amazing....very "cute" by the way, married and still very cute. Big handsome guy who is very knowledgeable about his products..nuff about cute. Brian was kind enough to show me what he had and made excellent suggestions on how I could accomplish the patch. Although they no longer carried exactly what I needed, he did find an alternative which I purchased and it worked very well! Thank you Brian for being so helpful, patient and kind If you need lumber, I'm thinking, most anything, check out Pacific American Lumber. They look really organized and are very helpful. read more

Check PAL out, it's a great company and a useful resource to have on your list. Even if you don't have a current need be sure to stop by.

The best place for hard wood and flooring . friendly staff read more

Pacific American Lumber - Building Supplies Near Me - Honolulu, Hawaii

I wish YELP had a 10 star option because my experience at Pacific American Lumber has been awesome. I found Pacific American Lumber by luck! I was running errands and happened to drive by their office / showroom on Mokauea St. I walked in their office and was greeted by John. John was extremely professional, polite, and helpful. He answered all of my flooring questions (home remodel) and was very patient with me (I know nothing about flooring, install, etc). I will admit I am not the easiest customer - I am particular, a perfectionist and indecisive. I went back and fourth several times on the floor design and materials I wanted. I even shopped around at other flooring companies. John was excellent throughout the entire process. He always responded to my emails or calls, he answered all of my questions, special ordered samples for me, and immediately got back to me with price quotes. I ended up ordering my flooring from Pacific American Lumber because: 1.) They have an excellent selection of top quality flooring options 2.) Best prices and Value - their prices beat those of other flooring stores 3.) Excellent customer service and quick response time Pacific American Lumber does HUGE jobs. I am installing wood flooring in one SMALL room in my house, and am sure it is one of the smaller jobs they have encountered. Yet John treats me like a VIP customer : ) John is patient, professional, knowledgeable, and demonstrates an excellent work ethic : ) EVERY INTERACTION I HAD WITH PACIFIC AMERICAN LUMBER WAS EXCEPTIONAL! : ) - Every time I called the office, the receptionist was polite and cheerful. - The manager DJ --personally came out and helped me one day when I showed up unannounced and he made a special flooring sample for me - BRIAN -- always greeted me when I stopped by and is extremely knowledgeable about the product and even laid planks out for me so I could get an idea of what they looked like. - JOE -- was always very friendly and helpful when I called I have already recommended Pacific American Lumber to family and friends. Whether your job is small or big, definitely visit or call Pacific American Lumber and ask for * * * * * * *JOHN * * * * JOHN * * * * JOHN * * * * JOHN * * * * JOHN * * * * JOHN * * * * JOHN * * * * Pacific American Lumber has the best selection of floors, best prices and best customer service. I am so glad I found them****** BIG MAHALO! to the Pacific American Lumber team!!!!! Wood Flooring has been ordered! Will add photos once floors have been installed! read more

Try to give a company business, and get the most RUDE and SASSY service, EVER (and that's using nice words)!!!! TASHA answers the phone, and she CANNOT POSSIBLY BE ANY WORSE! I wonder if the boss there even cares that the girls are so sassy. Maybe they figure they will get the business anyway? But can they at least try to be nice...I mean this is still Hawaii! Have some aloha spirit! If I could give NO stars, or even negative stars, I would! Oh, maybe if I was a guy, she'd be nicer???? Can't even imagine! read more

Just getting around to writing this review. We had luxury vinyl floors installed in our Waikiki condo and love it. Being a new mom with twins and taking on selecting flooring was a daunting task. Pacific American Lumber really made the process easy. I worked with a young tall guy I think his name was John. He helped me pick out a beautiful quality floor. My family and I are happy and guests are always complimenting my floors. read more

Great customer service For working at a hardware store T and I didn't know what we were looking for... Corey spotted us at the door and asked us if we needed help and we sure did..... We didn't know what type of wood we was looking for. Corey showed us what type of wood would match our piece of wood. We was in there really fast, the guys there are really helpful. They would bring a buck out even tho we only needed one and we get to choose which one we liked... We only had to take off two sheets to find the perfect one Over all had a great experience at a lumber yard!!!! read more

Great place with an excellent variety of flooring choices to choose from. We checked out several Oahu flooring outlets, and wanted good quality at a good price for our choice of engineered wood flooring. I had seen a neighbor's solid wood flooring buckle and warp after a significant water accident, so we wanted the improved stability of engineered (layers) wood flooring, which also handles Hawaii's humidity better. Engineered also has a factory finish already installed, which is often better than the finishes installed after installation. And it is REAL wood which you can always tell, as compared to laminate or vinyl. I must admit we did not visit here first, as Pacific American's web site makes it appear as if they're real fancy folks who just cater to rich people who already know what they want (my faulty impression). But when we arrived that first time, we were greeted in a friendly manner by the office staff downstairs off the warehouse, then escorted upstairs to their showroom of wood choices. Joseph Pozo greeted us and helped us, as we looked at the zillion choices. We zero'd in on Koa and monkeypod, and ultimately chose the Ua Floors monkeypod for its beautiful variety and colors. Cost was maybe $12K for our 1200 square foot job, or about $10 per square foot. Add around $8K for the installation by our contractor and you know what the total was. I compared that to the cost of installing top quality carpet with a good pad, and the cost was within $3K, and as we got sick of always dirty carpet that faded and buckled and smelled... Wood was a no brainer for us. Now let's see if I can figure out how to load a picture of the floor... Good luck with your flooring project! read more

Pacific American Lumber - Ua Floors monkeypod - Building Supplies Near Me - Honolulu, Hawaii

McKenzie and all the guys At Pacific American lumber are awesome! great customer service! I always get my Lumber quickly , never any problems , thanks again for your help and keep up the good work read more

Went in today to find wood flooring fo patch a damaged area. Brian went above and beyond in trying to help me figure out the best options for this small project. I really appreciated the time he took to explain everything to me! Thanks Brian! read more

I came in and was immediately greeted by Joe and Nancy. I was looking for a specific flooring supply (18 gauge cleats) that they unfortunately don't carry. However, Joe went out of his way to call the Home Depot in Kapolei (Honolulu HD didn't have it) and spent almost 10 minutes navigating the prompts, getting to a service rep, helping them find the specific cleats and put them on hold at the Service Counter for me. While I was waiting, my phone beeped at me that it was about to die and Nancy volunteered her charger. It had been a thoroughly frustrating morning up until this point. Joe and Fancy Nancy went out of their way to help me buy supplies from ANOTHER STORE. That type of service is very rare these days... Next time I need something for a project, Pacific American Lumber will be my first stop! Thank you, Jason read more

If I could give Pacific American Lumber zero stars for customer service, I would. We ordered hardwood flooring from PacAm in May with an estimated delivery date at the end of July. We set our renovation schedule with the delivery date in mind. When I called to follow up with the company in early July, it took a week for them to get back to me, only to find out that the order was delayed until August. We were told today after our contractor followed up with PacAm, that the order is delayed until mid-late September. I am totally disappointed with the service provided by Pacific American Lumber--it's a textbook case of over-promising and under-delivering. read more

Good selection but pricey unless you get the contractor price. Salesperson said something about price protection when I asked why she can't give us the contractor price. Sounds like shibai to me. Anyway, had contractor call and get us a discount. Salesperson is knowledgeable and compared to the rubbish they try to pass off as hardwood flooring at Lowes and Home Depot, the wood flooring at Pacific American Lumber is very good quality. We bought engineered wood flooring from them about 6 years ago, and they still look good as new. Went back to Pacific American Lumber when we needed more to do another area in our house. read more

Always friendly staff and good selection of hardwoods as well as prefab. flooring, countertop materials, and decking. They have helped me find what I need at a fair price multiple times. read more

I was in the market for Neolith, saw Pacific American's ad in a home magazine and decided to check them out. They have an impressive warehouse-organized, lots of parking, nice showroom and a truly great staff. Mostly worked with Nancy and she literally walked us through our entire project. She's very knowledgeable, efficient and most importantly - hilarious! Unlike some specialty suppliers, these guys are humble and easy to talk to. We aren't contractors but they never made us feel ignorant or like we were wasting their time with our questions. Will continue to patron Pacific American for their great selection of products, good prices and excellent staff. read more

Service was great! I ordered a bunch of redwood for a residential project of ours and they were so accommodating and understanding of our tight schedule. Though, I admit, there were some problems early on from the suppliers end. Pacific American Lumber went above and beyond to make sure we were taken care of. Nancy, from their office, took the time to come out to the jobsite personally to examine and document the damaged pieces of redwood, and was able to credit us for the unusable items. Pacific American Lumber made sure we were taken care of and the home owner could not have been happier! I will definitely we giving them a call next time we need good quality lumber. read more

I went to Pacific American Lumber to get decking planks. My carpenter recommended cumaru but they did not have the length and quantity I needed. Instead of waiting they up sold me to the local Ipe which was more expensive but supposed to be better. After delivery and ready to install I discovered that most of them are not straight. Instead of going through the hassle of returning them and wasting my carpenter's time I went ahead and installed them. Just feel lousy every time I look at them. read more

I purchased my wood from Pacific American Lumber Company and I am so happy I did. My salesman's name was Don Detwiler. He is the nicest person and so very easy to work with. He goes out of his way to help you out and is always pleasant . His calm manner and experience is very reassuring. He has excellent ideas and is not afraid to share them with you. It is never an easy thing to do a renovation but with people like Don to help you, it becomes so much easier. I am grateful that I was able to work with Don and my contractor, Elmer Bueno from E. Bueno Construction who by the way is a genius with carpentry. A hard experience became so much easier and now I get to enjoy my deck renovation. It came out more beautiful than I could ever dream of. Pacific American Lumber Company supplies the best wood on this island, in my opinion. The wood I received was free of knots and was so beautiful. It was of the quality of fine furniture. I always feel if you are going to do something and put in the time to do it, you should get the best. That is what I feel I got from Pacific American Lumber and my contractor Elmer Bueno. read more

Pacific American Lumber - Wood from Pacific American Lumber. Contractor Elmer Bueno from E. Bueno Construction, the perfect combination. - Building Supplies Near Me - Honolulu, Hawaii

My husband and I were very pleased with the products and service we received. This is the best place by far to find what we were looking for in flooring. read more