Melissa (Mel) and I have kayaked numerous places around the globe but have never once contemplated hiring a guide. While planning our trip to Vegas, however, we decided we wanted to little more leisure and a little less work. Mel, being the wizard of all things related to planning, found Boulder City Outfitters and what would be the highlight of our Vegas trip.
We both relish quality over quantity, experience over 'cliff notes' and most importantly, dealing with people who take pride in their work. Boulder City Outfitters not only met our expectations, Les and Shawn both far exceeded them in every manner possible.
Les: Owns and operates the logistics side of the company - he was absolutely and truly flawless. From our first phone call three months prior to the final drop-off back at our hotel, Les was punctual, accommodating, and as evidenced by this glowing review, dedicated to providing the very best experience for his customers from start to finish. Unlike the 'cram-em-like-sardines' we witnessed with other tour companies, Les provided an almost serene-like experience: Early morning and on-time pick-up in a Mercedes Van, hot coffee and breakfast pastries, and on our way to pick-up our guide, Shawn, an intelligent conversation revolving around the company's history, Vegas 'did you know' tid-bits, and again, ensuring we were comfortable.
Shawn: Great guy, easy to talk to, extremely knowledgable and skilled, and like Les, customer service driven. From the mandatory safety briefing to the helpful kayaking tips, we couldn't have asked for a better guide. We opted for the 'Lover's Tour' package and being the professional he is, Shawn asked if we wanted him in the background, only to be seen/heard from when we needed something, or if we wished, he could actually guide us down the Colorado. We opted for the latter and enjoyed every minute of the 6-hour float. Shawn was great - enlightening us about the rich history of the area, guiding us to a few 'off the beaten path' spots (steam/sauna cave, hot springs, two nice hikes with incredibly scenery, emerald cave, etc.) keeping us entertained (ask him to play his flute and be prepared for a transcending experience while floating down the Colorado in total serenity), and of course, giving us our alone time to bask in the incredible beauty the Colorado has to offer.
The Float: We put in just below the Hoover Dam. This spot, in itself, is a sight to behold. The sheer size of the dam combined with the elegance of the Hoover Dam bridge - both leading into the stark beauty of the Colorado River, steep and majestic walls of the canyon - it is a spiritual moment and offers a rare, beautiful view in what this part of the country has to offer.
Our kayaks were ready in under 5 minutes, fully stocked with a healthy, gourmet and yes, delicious lunch, and a bottomless, stainless water canteen. We had a good flow, paddling only when having to navigate or beach for a short excursion - the exact type of float we imagined for this trip. Shawn's knowledge of the area is incredible and never once felt pushy or intrusive. Shortly after putting-in, we stopped and made a short hike/climb to a steam cave - aside from the wanted excursion, the history alone was worth the stop. After floating for a couple of hours, we stopped for another short hike - following a creek bed, navigating up and over two small waterfalls, and ending with a trio of cold, warm and hot run-offs that feed the creek. A short hike back to the kayaks and we were once again on our way down the Colorado.
The remainder of the trip consisted of the three of us trading adventure stories, spells of total silence mixed with Shawn's enchanting flute sounds, and lunch under the shade of a boulder on a quaint beach. Our last stop before putting-out for the day was a 20 minute, tranquil 'mediation' in the emerald cave and a perfect ending to a most excellent trip. By the time we unloaded our gear, Les pulled-up in the van, air conditioner on high and cold refreshments waiting, ready to take us home.
Boulder City Outfitters has our highest recommendation and moreover, is one of the few companies we have dealt that defined what customer service is truly about from start to finish.
Shane & Mel read more