Our toddler loves coming here! There are two big inflatable slide sets, large bouncy castle, one small ball pit (2-3 kids at a time max) and a padded/plastic slide set with tunnels. There's also an entry play area with toy sets for smaller kids. Pros: 1. It's clean. My child has never gotten sick here and we've been here a few times. The bathroom was spotless. 2. Good variety of large slides that will keep kids entertained. 3. Friendly staff. The girl at the desk was helpful, friendly and super nice. The also had free water and ice tea in a pitcher for parents. Cons: 1. Not enough toy space/area for toddlers. They are under-utilizing the entry/first play space and should fill it up with more toy houses, kitchen sets, a soft bowling set or soccer set, and maybe some huge blocks. Keep smaller kids entertained. 2. The arcade/car game was out of order. Get rid of it or get a working arcade, car game or pinball. 3. Rock climbing space looks useless and small. Bigger ball pit or a better rock climbing wall would be better in that space. This place is good for one-two hours of playtime. We will be back! read more

My sister had my nephew's birthday party here a couple of Sundays ago and it was great! Very organized staff at check-in and very clean facilities. I was very impressed with the two ladies keeping all those kids entertained and attentive. I had fun watching them! Cotton candy at post-party was very cool. And yes, I'm mainly talking for me. I love cotton candy. read more

My kid is invited to this place for a birthday party today - I went online to sign the WAIVER and I do not like the fact that they REQUIRE you to create an account or register -and thus provide all your information before you can log in to sign the waiver !!! This does not sound right to me at all plus - they have a statement at the bottom stating this : " Note: even if you choose not to receive marketing e-mails from us, you will still receive our transactional e-mails, including messages related to your orders or services you have purchased from us, also any account change notifications. " Sounds like coercion to me and one of the reviews in FB states that they accept ZERO responsibility because they have no liability insurance ??? read more

Great place for kids. Good toddler area and still fun for older kids. Staff was very friendly - even offered to take our picture on the big slides. Minor complaints: Only one bathroom (if there are more, they weren't clearly marked). Also, I can understand no outside food or drinks - but then have some options in house. A concession stand at least. We would have stayed longer but a kid's gotta eat! read more

Came here for a 1st birthday, will def recommend this location. There was about 18 kids that vary from 1-8 years old. Two big slides, bounce houses and baby area with toys and games to play. I really liked it because my one year old had a blast in the baby area and Lots of room to run around. They have rock climbing part I noticed in the back as well, then after about a hour they escort you the party room. Room was decorated nicely, about 3 sets of long tables including kids table. Your not allowed to bring outside food, so the parents ordered food from the location. Tray of Pernil, rice and beans, and it was banging! Really good food and cake. Big bird also stopped by to say hello. Staff is friendly and helpful. read more

Bounce N Play - Party & Event Planning Near Me - Astoria, New York

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Great small place to rent out for a birthday party, small class outing etc. and great service. The reason that I'm not giving four stars is because I was not informed in advance that the climbing wall is not included in the price and had to pay more then my budget. read more

My daughters 3rd birthday was a complete success I got the premium package on a Sunday and it was amazing. First of all the space is great and it's good for toddlers and adults. The ladies that work there are not only attentive but kind and sweet. I got to choose the music I wanted during the play time so it was just a good vibe. During the cake cutting and eating time I ordered and additional tray of penne al vodka which was a success amongst be adults. Everything was beautifully organized and I was able to not only enjoy my child but also my friends and family that were there. thank you bounce n play you guys are awesome! Cotton candy goodie bags and children laughter galore! read more

If I could give ZERO stars for this business i would....I visited this establishment today to scout for a potential venue for my son's 5th Birthday party. The party is not until June 22nd, so my wife and I figured this is the perfect time to start planning ahead and reserving our desired date and time for the party. We arrived with the intention to book one of the VIP 3 hour packages around 12:00pm-3:00pm as we wanted to ensure enough time to enjoy the party and every aspect the location offers and with the birthday boy and his guests being 5 years old, a mid day party is much more ideal then an evening party. With 5 months advance we were almost certain there would be no issues booking our party. Almost immediately we were shot down by the young staff members, advising that they could only do a 7:00 pm - 10:00pm 3 hour party on that date. They explained to us that there are no other parties planned for this date right now, but we could not be accommodated because they had to leave the daytime slots open for the 2 hour parties to book. We asked why would they just not book our party being it is in advance and plan their other parties around it. We were shot down and advised thats not how they do their scheduling. This is the most ridiculous business model I have ever heard. Turn away a 3 hr VIP party that will cost over 2K, in order to leave the spots open to accommodate the possibilities of other smaller parties booking. While I don't understand this at all, my wife and I decided to then ask if we could just pay and reserve back to back 2 hour slots in the afternoon. The staff would only have to decorate once, and with 4 hours reserved it would allow our guests and child to fully enjoy both the playroom and the food area. Again immediately we were shot down and advised that wouldn't work for us because with different parties the reservations overlap and while one party enjoys the food area, another party is using the playroom. So basically when we pay for a PRIVATE party, it is not actually private and you overlap to squeeze more parties in, Despite on the brochure and website it stating PRIVATE parties. This is the worst service I've ever been offered. Why on earth would anyone pay for a private party only to have it overlap another party? If we are willing to pay to book two 2 hr packages, then those 4 hours should be private for us to enjoy the use of the playroom and eating area as we see fit. Not only did they refuse to offer a better time slot given the age of our guests, but they also turned away our request to pay for multiple time slots, or pay for a package and add on additional hours to the package. We were looking to book the VIP 3 Hour package for over 2K with multiple add ons such as additional food, the character appearances etc. For all the arrangements we were trying to make and for all the money we were willing to spend the staff simply gave us nothing more then a take or leave attitude.This horrendous service proves that the parties hosted there are rushed in and out, overlapped with no regard to the families or guests. Apparently your business model is to turn away people who are willing to pay 5 months in advance because you may have a chance to squeeze in and rush multiple parties as the date gets closer. This is not the way you earn customers and obtain future business. We are trying to host a 5 year old's Birthday party filled with 5 yr olds who all live in the immediate area. I would've imagined that hosting a 3 hr party with top customer service and presentation would've helped secure many more customers. But obviously putting customer service first is not a priority at this establishment. While other party locations for children in the area are smaller, they do offer better customer service. I encourage everyone to look elsewhere. What a shame. Update: Received a response from Bounce n Play earlier today. Their customer service is even more baffling. Apparently a 3hr VIP Platinum package ($1,899) is not more expensive than a 2hr package ($399-$899) when you "add it up". Wonder why the brochure has different price tiers then.....couldn't be happier that I put a deposit down today at Lets Play Playhouse. We met the owner at Let's Play Playhouse 1 hour after being insulted at Bounce n Play and secured our desired party, date and time. They are a smaller venue, but very clean and organized. They are incredibly respectful, appreciative and eager to earn your trust and business. read more

Bounce N Play - Customer service at its best. - Party & Event Planning Near Me - Astoria, New York

This place sucks! Every time I go to a birthday party here there is a problem with either food or drinks. One time the food was late so we all had to wait. The staff is very unfriendly too. I also took my son to a play time here during a week and they wouldn't let us in becuase the place was "crowded". I had to wait with my son for 45 minutes so the guy would let us in. He was very rude. His name was Robert. I was going to have my son's birthday party here but I am changing my mind. read more

Fun! Fun! Fun! What else can I say? This place continues to be my go-to when the kids need to unwind. The attendants are always nice and super helpful! Have my hands full with 3 kids (2 yr old and 7 yr old twins) and they are always really nice and attentive with them. Open play times are always different so check the website before coming. We've been addicted to this place since we had my son's party 2 years ago and it's still always very clean and new. Thanks for the wonderful job you guys are doing! read more

Had my daughter's second birthday party here. From beginning to end my experience was great. Very professional, attentive and accommodating. Great place for kids up to age 10 in my opinion. We had a great time and so did our guests, the kids did not want to leave!They have something for all the kids to keep busy especially the slides and bouncy house! Would definitely recommend! read more

What a factory! They offer great fun for the kids, but don't kid yourself - it is all about money. The moment you move to the eating area, a new party in moving right in. The kids did have fun, but from a parents' perspective it is a bit too rushed and obvious what counts here the most. The girls tending the parties are great - I have to say. They do their best to make the party as much fun as possible (they get 5 stars from me for that!). read more

Cute place and my daughter is always happy to play here. I love the large bouncer slides. I do wish theses kids information palsy places rotated their play items as they can be a bit boring and redundant. read more

I tried this place for the first time on a Saturday. What a mistake. It was crowded and stuffy with no ventilation. An older kid was in there coughing up a lung; why would they let him in?!?!? I wish I could've left and got a refund, but since we already paid, we stayed an hour. I swear my son got RSV from this place. He started coughing, sneezing shortly after and I had a soar throat. Never again. It is not a clean place, very dirty. read more

When talking about Steinway St. In Astoria you rarely think down the 21sr side, but now I will. My wife and I attended a party here for a friend's daughter and my 3 year old and 1 year old LOVED IT! My son (3 years old) already wants to go back and we were here less than 3 hours ago. They managed to accommodate literally 45 kids and their parents. All kids were entertained. Place was clean. Staff was very helpful and attentive. If you have a party here make sure your guest pre-complete their waiver online. It will save you TONS OF TIME. I would 100% think about having a party here and will be looking into how it works just going for a visit with my kids. The other suggestion. Bring juice boxes and/ or sipoy cups. Running around makes the kids thirsty and they provide a water fountain and cups, but I was happy that we had packed our kids cups because I saw too many dropped cups and a lot of wasted cups from kids having a drink. Throwing the cup out only to come back 4 minutes later for another cup. read more

Today I went for the first time and it was very very crowded . It took almost 20 minutes to get in . And I spent only 10 minutes only because I could not breath it was that over crowded. May be some other day it will be nice but definitely not a very good option for 1 year or less kids . read more

Took my 20 month old and she loved it price is very reasonable and establishment very clean I have no complainants .

We had my son's birthday party here on New Year's Eve. The staff was so amazing that they were even able to accommodate us on New Year's Eve! My son LOVED every minute. My family and friends also had such a great time. The adults were having just as much fun as the kids were having. They were bouncing around in the bounce houses and going down the slides. The kids enjoyed all the activities and entertainment. The price is right for everything that's offered: food for adults, pizza for the kids, a character appearance, party games, and private use of the space. I especially loved that we didn't feel rushed. The kids went into the party room for pizza but then allowed back into the play area for additional play time, then back in for cake. The staff was amazing, super friendly and accommodating. They continously checked in with me to ask if everything was ok. Fantastic, amazing, spectacular job ladies!!!!! I wish we lived closer so we can stop in for free play but I'm sure we'll be back. read more

Mr. Reuben I don't need clarification on my experience because it was just that, MY experience. If you really cared about your business you would've responded a month ago to one of my calls, when Debbie said she told you to call me and/or you could've responded to my email. It's now more alarming regarding the lack of integrity your business has because you're calling me liar. I can help you with your misunderstanding...Your staff member Debbie, extended herself to the point she stated she live near the "Rockaways" and she was going to place 20 invites in my mailbox...on 3 occasions! And YES, she promised a game and in her exact words, "I will come up with it myself,mom". You obviously are not privy to your staffs representation of you so maybe you need to be around your business to know what's not being done and what's falsely being said. Yelp asks, so I respond. So maybe the next time, your customer have a concern, handle it in a more professional manner. read more

Very horrible customer service. The lady I spoke to on the phone, who was supposedly the manager yelled at me and hung up the phone. How horrific. read more

Had my sons 5th bday party on Sunday the 15th of March. The place is wonderful, clean, great staff and fun for kids. I had 24 3-5 year olds and about 33 adults. I picked the party package for 60 people with food included( a bit pricey, but it's a 5th bday celebration). Everyone had a blast, kids are still telling my son what a party he had and it was the best birthday party they've been to ever!!! Lol. So why I picked this bounce house instead of the other spots in queens was because of the size and the layout. You can sit and watch the kids play. There's no need to run around and search for your child like the other huge places. It's on the ground level, two rooms all together. Decorations were on point. The girls were very helpful. Kids loved the pizza. Catering was good. We got the chicken Parmesan, which everyone liked a lot, the baked ziti ( not too great- very dry and no sauce) and the rice. There was also Caesar salad and beverages. Of course we brought some wine on our own as well which was permitted. My only issue was the confusion with the whole timing of the events. I am very punctual and on time, minute to minute. I get its a kids place and it's always an issue, but I wish it was a bit more coordinated. The girls told us we cannot have anything from the room where the food was until they finished with the room, decorating it. But that's where the wine was! And because of their policy we had to wait for them to open the doors up. Instead of waiting 1 hr, it took them a little over 1 1/2 hr to open the doors, now some people were a bit impatient and wanted some vino. I personally wasn't bothered but in case someone wants to throw a party there and brings some liquor make sure to pre game at home prior to arriving lol. I know it's a kids party but one glass of wine makes everything smoother, especially with 24 toddlers. Lol. Overall, great party, loved the place and got so many compliments on the venue choice. Would definitely go back and recommend to friends! read more

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This place is crap !! I got a membership and use it ones because every-time I call to have open play they tell me they have a birthday party and there is no open play available. I work and my days available are only Friday Saturday.the girl in the front desk was so rude and so unfriendly she kept saying |... We will not accommodate u ... If u don't use it is ur issue !!! .., sorry . Then I ask to speak with a manager !!! Oh !!! Surprisedly manager is not on duty???? I asked her when I can speak with anyone so I can fix the problem she said that she dosent know when they will be around!!! So no manager, no owner, no one to talk to !!! Only someone on the desk!!!i felt so ashamed. I will not go again..,,,, also for people that work , my advice don't buy a 50$ membership and u will not be able to use it at any of ur free time . read more

YAY! This place was amazing. We decided to host our son's 4th birthday party and I must say the location and the crew were excellent. The location was clean, the staff was very professional and the kids had a blast. I would have given my review a 4 1/2 star rating due to the fact that there were no game tokens included in our pricey package and it cost 4 tokens to play a hockey game and 4 tokens for the car racing game, which obviously for the older boys was an attraction. Also, when you host a party for 3,4 and 5 year old kids its hard on both the children and parents to stay at a party from 630-930 but that's the only timeslot available for the special package we purchased. Other than that, I have to say the staff made the party work! They were timely, helped the kids, attended to spills immediately and kept the progress of each of the events (open play including rock climbing, party games, food for kids, food for adults, open play, character visit & face painting, cake and cotton candy) moving at a great pace. The face painting was decent but to the kids they were EXCITED and beyond happy so that's all that matters. We didn't sign up for a Picasso to visit and paint. It also put the parents mind at peace to notice that there was a gate at the front of the play area that prohibited kids from going out of the facility, and the main entrance was a ring and buzz entrance vs. a standard open door, which allowed staff to screen visitors (extra safety I am all for!). If you can spare the funds, I would say this place is a great choice to host one of the VIP party packages. You don't have to do anything except show up. I am so happy I didn't have to purchase goodie bags and stuff my car with balloons. read more

I went to this kid's playroom during the Open Play time ($12 per kid and two adults). The schedule for Open Play was a bit difficult to find because their website was frequently down and unstable. The location was not ideal (10 minute walk from the closest subway stop), but there seemed to be a lot of parking space (street parking) nearby. There are two huge inflatable slides (my 2.3 years old could enjoy one, but the other one was definitely for older kids). There is also one large inflatable bouncing room (I don't know how to call it), which is probably good for kids younger than 2.3 years old. There are a lot of toys and a few arcade games too. We enjoyed this place a lot besides its location. read more

We had a birthday party here over the weekend and I could not be more happy with the service we recieved. The staff did an amazing job, especially Megan, who made sure the kids had an awesome time. The party was scheduled perfectly between the party room and the play space. It was just a wonderful experience. read more

My 21 month old loves this place and we do too. We've checked out a few indoor play gyms around the boroughs and this one has been our go-to for past couple months since we discovered it. We find it to be just the right size with just the right activities for our son to play safely and not become too overwhelmed, plus parents can engage in the fun too. We go weekdays before 3:30pm to avoid the older toddlers and bigger kids who are not too careful of little ones. The play space areas and restroom (with changing table) are pretty clean. I didn't give 5 stars because staffing/customer service could be a bit more inviting and on task (i.e.; staff in front is friendly but seems tiered/pre-occupied, which is sort of unusual for someone working at a kids gym. On one visit the water cooler needed to be refilled, several of us parents had to ask several times, for it to be refilled and it was eventually, only one staff in the front) still, have not encountered any serious issues and will recommend this place to other parents & continue to bring my son to enjoy, bounce & play. :-) read more

Bounce N Play - Ball pit - Party & Event Planning Near Me - Astoria, New York

Nice place! They have a separate area for parties. The only negative is there isn't floor supervision by staff. Both ladies were behind the desk. There should be someone on the floor supervising children and making sure the rules are being followed. My son also fell and injured himself. Im still waiting for a "manager" to call me with the video review of my sons accident. Great job guys! read more

My 3 yr olds love this place. We went on a Wednesday and there were only a few kids there. Had to drag my kids out of there 2 hrs later.

My daughters first birthday party was on Saturday at Bounce N Play and we had a great experience. It was for 2 hrs but it was enough time. The theme was Elmo. We requested Elmo to come to the party and I'm so glad we did because my daughter loved it! Everyone was able to play in the beginning and at the end have pizza and cake. The pizza was delicious and the fruit platter too! The fruits were enough for 60 people. The goodie bags prepared by them were perfect for ages 3 and up! However, since half of my daughters friends were ages 1 or 2 I made goodie bags for them. Overall, the party hosts were very helpful and kept the party going! They were super friendly and energetic! Thank you Bounce N Play for making this special day such a beautiful memory! read more

This place is definitely only a place a child could love. Which is why I gave it 1 star. When you arrive not so much as a smile. A smile would probably set a better mood as you have to wait to enter your personal information under the guise of it being necessary to sign the waiver. Not sure how my full address, phone number and entire family's date of birth is required to sign a waiver so kids can play 20 minutes before they have to stop playing to play some games in a cramped space before being herded to the food room. If you don't start moving right away they start screaming there's another party coming so you have to get moving. I have been to plenty of children's party's similar in type but the service here and the requirements to complete unnecessary information I would never return or recommend this place. read more

Just had my daughters 2nd birthday at bounce N play and we all had a blast! (Including the adults). Amazing food and plenty of it! Everything was well organized and all done on time. Thank you so much girls for such a memorable day. read more

I just had my son's 3rd birthday party today, if I could give a 10 as a rating I totally would!! These girls are amazing, great party enthusiasm and they help with whatever you need. My son and all the guests had a great time. We did everything face painting,piñata, cotton candy and dance games... even the parents and adults had a great time!!! I would recommend this place 100% if you're looking to celebrate your child's birthday party!!! read more

I've been to bounce N play twice and both times my daughter had a blast. The first was a private birthday party and the entire space was rented out. The party was great and the kids had a blast. It seems to be a party factory on weekends- kind of deadlined to quickly finish one before the next starts. Overall, my daughter had a great time at the birthday party. My most recent visit was for an open play session. For $13 bucks my two year old had two hours to play. The space consists of three large bounce structures- one being a bounce house, the second being a huge bounce slide and the third seems to be for older kids- a bounce obstacle course leading up to the slide. My girly loves the bounce house but the quickness of the bounce slide wasn't quite her style. They have a big climbing structure (McDonald's play place type? But clean!) that has a winding tube slide. I climbed up with my daughter and took her down in the slide and was shocked how quickly we flew down- if I kid would have been standing near the end of the slide I probably would have knocked that down pretty hard, so be careful with the kiddies on that one. There's also a toddler area with smaller play structures like a super cute tree house, crawling tunnel and play kitchen. My daughter seemed to love this area the most. We will definitely be back for open play sessions in the future. read more

Bounce N Play - School bus play structure in the toddler area - Party & Event Planning Near Me - Astoria, New York

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I have been here many times with my toddler. It's great for the winter and on hot or rainy days. The wall colors are bright and friendly, it's clean and well-lit, and the toys / equipment are in good condition. Their schedule changes frequently, though, so make sure you check right before you go. The girls who work here are very friendly. I would give this place five stars if it included free WiFi and had an eating area and sold snacks-it is a lot to ask for little kids not to have anything but water for 2 hours. The location is great for me but it is pretty pricey. The package is 5 visits for $40, but if they've run out of cards, they make you pay for a single visit ($12+tax). read more

A lot of fun activities here though the place is a bit cramped. They have two huge slides, a little carousel, a ball pit, video games, air hockey and a lot of other activities for kids at different ages. It's a fun place to come by for open play. Their party packages are only for 2 hours and only 1 hr and 15 min of that is actual play time. The rest of the time they put you in a separate room for food. That's not really enough playtime so I was disappointed I couldn't do my party here. The 3hr party package is absurdly expensive. read more

I had my sons party there yesterday omg it was so much fun. I would have another party there any time. The host are great I didn't have to do anything they was so helpful. Thank you bounce and play for making my sons party the best ever. read more

I decided to throw my daughter's first birthday here on october 5th 2019 And I absolutely love everything about this place the host were so kind since we got in the door they kept the children entertained and everything for my party was so timely. All of my guest were complementing on how everything came out perfect from playing time to eating to the cake cutting. The hosts were attentive and kept order at all times. I mean there couldnt have been a more perfect day for my babys 1st birthday. I recommend this place for birthday parties, worth every cent. And the best part was that the parents were able to have fun as well, maybe even more than the kids, hahaha. Thank you to bounce n play for an unforgettable night. read more

Just went to a party here and felt cramped up. Very small place and you feel rushed. I attended the party with my daughter. My friend wanted to try a different party place just to have a different experience. This by far is my least favorite. The kids got bored right away. And I hate ball pits! Those things are impossible to clean. I did not want my daughter going in there.. Better to have the party at mcDonals read more

So disappointed. Wen there twice with my daughters, niece, and nephews and both times the place was closed for the day because there were parties being held. They should consider having a section for parties, and still welcome walk ins. The kids were really disappointed. Not happy at all. read more

I made the worst decision to throw my daughters 3rd birthday party there. Such a rip off. It is so true, they rush your party. They book their parties so close together. The kids can't even enjoy their time playing. By the time they set us down to eat the pizza was so cold and nasty. The place has a very damp smell. The girls that work there are sweet can't say nothing bad about them. However, the whole place is a complete rip off. read more