These guys are amazing. Super helpful and they tell it to you straight. They aren't going to…read moreovercharge you either they are really there to help. I have had two great experiences at this store! ALWAYS COME HERE FIRST! If they cant help they point you in the direction of someone that can.

Tire center here has great employees and the manager is great…read more They accidentally punctured the sidewall on one of my tires. I was getting them 2 install 4 tpms. The manger told me they'd replace the tire free of charge. I ask if they would waive the labor for the tpms, she ask her manager, and it was a go. Accidents happen. And even though it cost me a couple more hrs of waiting, it was entirely worth it.

Absolutely the slowest and worst car service that I've ever had. Four hours to change a battery…read more Meanwhile the workers in the garage, I won't say mechanics, we're taking breaks every 15 minutes. They all sat in chairs outside and talked for 10-15 minutes. The supervisors seemed scared to say anything. What a cluster@&$*!

It was a fair and decent price when I got my oil changed and they had me in and out fast.read more

I stay very busy with 3 jobs, but was able to chat with someone about a van I found online at 11pm…read more A guy called me the next morning and I was there that evening. I felt bad for I got there around their closing time. Despite this, they accommodated me, my wife, and a play area for my four kids while we looked at a van. I searched the van we bought online at a 150 mile radius, and for the miles and year; no other vehicle even came within 5k of the great deal we got. We were blessed to stumble upon Paul Miller Mazda. It was a 1.5 hour drive, but worth it. Jennifer, our sales rep was exceptional. They closed at 8, we finished up around 10pm. Going on 10:30pm, Jennifer was still with us in the parking lot as we were getting ready to drive away in our new van. She helped us figure out the family DVD player and Bluetooth along with the other features. Business was done, and she still wanted to make sure we taken care of and knew every feature our luxury vehicle had to offer. Please go to Paul Miller Mazda and ask for Jennifer. No doubts, you will be taken care of. The entire staff at Paul Miller was great. Much different atmosphere than traditional car sales. Thanks everyone at Paul Miller Mazda!

If you enjoy wasting time, being strung along for days, and watching basic communication die slowly…read morein front of you, this is the dealership for you. You work hard for your money. Do not waste your time with these clowns. I spent two days working numbers with them to get to an agreed deal. Communication during negotiations was slow, but once the deal was supposedly done, it somehow got worse. Apparently, after the sale looks close, phones at this place become decorative office antiques. I eventually had to call and ask for the sales manager, Scott Reid, just to find out what was going on. Scott told me the deal was good and that someone would call me. About half an hour later, I received a text from Jay Rossow that simply said to call him. Again, because apparently dialing outward is an advanced dealership skill not yet unlocked. I called Jay and was told they could not sell the car we had agreed on. He asked if I wanted a different color. No, I did not. That is why we agreed on the car we agreed on. I was then told they would dealer-trade for one and it should be ready in a day or two. Two days later, after hearing nothing, I had to reach out again. I was told it would not be ready Saturday, but should be ready Monday. Monday came. Again, no communication. No call. No update. Just the same silent treatment, now with extra disappointment. When I reached out yet again, I was told the other dealer had sold the trade car. I reminded them I was leaving town that week. No meaningful response. The black hole of communication continued. Now neither Scott Reid nor Jay Rossow will answer calls or return voicemails. At this point, the follow-up process appears to be powered by smoke, mirrors, and whatever energy is generated by wasting customers' time. Maybe Brad Ferguson should spend less time worrying about selling cars and more time setting basic professional standards for his employees. A dealership can miss a deal. Cars get sold. Dealer trades fall through. That happens. But refusing to communicate, making the customer chase every update, and then disappearing when things go sideways is amateur hour with business cards. Save yourself the headache. There are plenty of dealerships that know how phones work. P.S The original car they "Couldn't sell me", is still advertised for sale on their site.........

We had an amazing experience at Greens Toyota of Lexington and I genuinely cannot recommend them…read moreenough. This was the first time my boyfriend and I had gone together to look at vehicles, and honestly we were extremely nervous going into it. Our previous vehicle turned into a nightmare and we spent months putting more money into repairs than the car was even worth, so this was a huge deal for us. From the moment we met Drew "The Car Dude" North, everything felt different. He genuinely made us feel comfortable, cared about, and understood throughout the entire process. He never once made us feel pressured or treated us like just another sale. He listened to every concern we had, answered every question honestly, and took the time to really talk with us instead of talking at us. You could tell he truly cared about helping us find the right vehicle and making sure we felt good about our decision. He was so personable and easy to talk to that it honestly felt like we had known him forever. We cracked jokes the whole time and somehow he turned what should have been a stressful experience into one that was actually exciting and enjoyable. That meant a lot to us considering how anxious we were walking in. We ended up getting a 2018 Toyota RAV4 Hybrid and we absolutely love it already. Drew even went above and beyond to make sure the vehicle was ready for us that same day even though it had not been serviced or detailed yet. The amount of effort, patience, and care he put into everything truly stood out. Also huge thank you to Steve in finance. He was amazing to work with and helped make everything smooth, easy to understand, and stress free. The website was easy to use, the reviews were great, and after experiencing everything ourselves, I completely understand why people speak so highly of this dealership. Thank you all for making such an important moment in our lives feel exciting instead of overwhelming.

A few experiences…read more First: 2007, I bought a car from Green's. It was a great experience all around. From the salesman to financing, the customer service was top-notch. Also 2007, not long after the purchase I hit a deer and took it to Green's garage to be fixed. Another great experience and one that turned me into a lifelong Toyota customer. I won't even consider another brand. Second: 2025: Brakes. After 18 long years of not needing brakes, it was time to utilize Green's garage again. Because of the timespan and not knowing how much of the brake system would need replacing, I didn't want to take my luck taking it to some random garage so I went back to Green's for the work. Some of the parts took an extra day to arrive but not a big deal at all. I had already planned for the few days of repair work wait. They also noticed there were 4 recalls on my car so they took care of those(free of charge). Work completion: The car is like new! No issues at all. Third: 2025: During the brakes incident, I didn't plan to buy a new car anytime soon because I was going to stick with my 2007 until the wheels fell off. For the better part of a year, I had been keeping my eyes peeled for a specific model that I had drove during my Montana trip in 2021. During the brakes incident, I checked Green's certified inventory... and there it was! The exact 2022 model that I drove on that trip! It must be a sign, right? The day I saw the car, I reached out to them to see if it was available, drove down to Lexington, took it for a test drive, got financed, and left with the new car. AGAIN! From the online interaction to the salesman to the loan officer, A+++++ on all accounts. It just further reinforced being a lifelong Toyota customer. Even being in Louisville where we have Toyota dealerships, I'll go well out of my way to do business with Green's in Lexington. Whether you own a Toyota, need maintenance, or you're thinking about owning a Toyota, I can't recommend Green's enough. New car! Old car... still in great shape for my wife once she finally has her license. Toyota Forever!